I had a very negative experience with Audi Pacific Service.There were multiple issues because they were not thorough with the service, didn’t follow up and left me without use of my car for several weeks.When I had finally had enough, and asked for a refund I was lied to and told that ‘the check is in the mail’.I had to dispute my credit card payment and wait months before the payment issue was resolved.I own four Audi vehicles and will never return for anything service or sales related based on this experience.

Henry in service is professional, fast, and incredibly helpful. Seriously the best service experience I’ve had and I highly recommend asking for Henry when you go in!

Great experience to the end 💕 Audi excellent instruct to my needs met. I am out

Please be aware of this dealership! I took my Audi in because my air conditioning unit was not blowing cold air. My vehicle was driving fine, no other issues. They did their analysis. To fix the air blower was going to be around $1500. On the quote was other recommended repairs. The total bill came to $3200. I asked them just to fix the air blower. My vehicle was at their dealership over the weekend. I picked up my vehicle right before they closed. I asked another service advisor for a printout of repairs needed on my vehicle. The quote came to $9500 !! As I am driving home less than 5 minutes my vehicle starts to sputter and rumble, and idle low when stopped. I call the dealership from my vehicle and let them know I am returning in the morning. The next morning 7am Im at the dealership. They treat me as if I have a new issue. They inspect my vehicle and say its the spark plugs, $900. I was so upset I was crying in the dealership. My vehicle was running fine before leaving it at the dealership. They also said I had a major oil leak. My car does not have any oil spills at all. I told them the needed repairs happened at the dealership and I felt trapped into fixing it. I waited for my car. When the final bill came, the advisor said he lowered my bill to $500. I left Pacific Audi never to return or ever purchase an Audi. I did take my Audi to my mechanic and they found no oil leaks or other issues. Please always consult a trusted mechanic.

Friendly staff and good service.