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AAA - Automobile Club of Southern California
23001 Hawthorne Blvd, Torrance, CA 90505, United States
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AAA - Automobile Club of Southern California

Comments
Je
Review №1

This place does it all... Well almost. Title transfer was so easy and fast. Very helpful and friendly staff. Check to see if AAA can do for you in 15 min what DMV would take all day to do.

Ch
Review №2

I enjoy having to come to the AAA office,the employees are very nice and prompt in taking care of you

Mi
Review №3

Melissa Coburn (AAA Torrance, Ca Travel) is awesome on setting up traveling arrangements.

Li
Review №4

They were able to complete my DMV related tasks in 15 minutes, after trying for days to make contact with a live person through the DMV! I suggest using AAA for all of your DMV related needs.

Da
Review №5

Large facility, able to maneuver truck and trailer to get on the dock. Staff professional. Product loaded up in the trailer in a timely manner

Ji
Review №6

AAA is my one stop shop for all my car needs. I was recently gifted a family members car and Ivan really helped me through the process. He is knowledgeable and professional. So.glad he was able to answer all of my MANY questions!Well...since I acquired this new vehicle, I obviously needed to get it insured. Once again AAA came through for me and a gentleman named Damian walked me through the process and recommended the best coverage for the car.Thank you AAA, Ivan and Damian!!!

St
Review №7

Had to wait but better than going to the DMV. Took care of me, very satisfied

Ma
Review №8

Theyre always so nice and helpful!They saved me a couple of trips to the DMV 👍

Am
Review №9

Great 👍 parking structure. Beautiful building inside & out

Su
Review №10

Easy peasy DMV transactions at least most transactions. The AAA cant do all DMV stuff but it just cant be any easier. Also who doesnt love their roadside service? Thanks AAA!

Ke
Review №11

If you dont have AAA my question is WHY?I cant remember the last time I was at the DMV.Here even if the place is packed. You are in and out within 20 mins.Just dont plan on using a debt card. Cash or check only.A must have!

Yo
Review №12

I didnt have to wait to long. The Representative was polite and well knowledgeable.

Jo
Review №13

This place is great. Big office. Member wifi. Friendly staff.

Pa
Review №14

People here are Courteous and Professional. Know their job.

Mi
Review №15

Always a pleasure to go to this AAA office. Friendly staff and they always take care of my needs efficiently. Would recommend this office to any AAA member

Re
Review №16

AAA is the best! Knowledgeable and professional staff make handling DMV related issues a breeze.

Na
Review №17

Went in for DMV services. No complaints. From start to finish, the process was efficient and employees professional and friendly. Wait was minimal.

xa
Review №18

Exceptional Members Service provided here. I went into the office to renew my car registration tags.Swift assistance. Very informative and helpful team.THANK YOU! Theres benefits in Membership :)

Ze
Review №19

The young woman at the counter was very dismissive, disrespectful, and appeared bothered by my presents.I left the building and attempted to call AAA multiple times over the following 15 minutes without success from my car. I tried again about 10 minutes later, and the agent was very professional and friendly. She notified the manager of the AAA facility I had visited about 25 minutes earlier. That manager left a message on my phone, stating that she address the receptionist with my concerns, and corrected her actions towards me.

Te
Review №20

Fast service. Very convenient. No waiting in line.

Pa
Review №21

Very helpful staff and it wasnt busy when I was there.

Ra
Review №22

The service was impeccable. The female staff at the counter handle my needs so quick, next thing I was out of there in no time. That was class A service!!

an
Review №23

Disappointed that they wouldn’t complete a VIN verification because I wasn’t completing a full registration process. Instead I had to go pay a vendor $80 to complete a simple form and look at my new car I purchased from out of state.

Ri
Review №24

Always a delight that I can go and sit here with minimal wait and NOT go to the DMV

Ja
Review №25

I went there this past Saturday to register my vehicle and they have an outdoor setup for a vehicle registration and McKayla What above and beyond in terms of my questions with my registration in her assistance and I really really really appreciate it that so yeah definitely McKayla AAA on it Thank you

La
Review №26

I went on my lunch break to get my tags. I got in and out with 20 minutes to spare!

Ke
Review №27

Amazing savings this time around! Thank you! Finally

Vi
Review №28

Safe and new building. Attentive and friendly employees, observing covid-19. Helpful services, you would find at all other American Automobile Association offices.

l3
Review №29

Quick and easy. Great staff

al
Review №30

Amber has been very helpful. Thank you

Ge
Review №31

Always nice friendly staff and they keep the lines short.

Do
Review №32

Took my mom there to have her picture taken for her new passport. It was great. In and out in twenty minutes. We were able to mail it off at the near by post office before it closed.

Br
Review №33

Always friendly and helpful. Wait time is not long.

Er
Review №34

Good place. Love how fast the service is.

Br
Review №35

I’ve been a AAA member all my entire life. They have actually save me over do years thousands of dollars. They also give me peace of mind every day as my family drive throughout Southern California. We’re happy to be AAA members for life

Pa
Review №36

Best travel services ever. Great customer service!👍👍👍👍👍

I-
Review №37

Super impressed with their logistics during COVID. We got there right when they opened on Saturday, and I was freaking out a bit seeing 3 long lines full of people already. But they were so organized, sorting us into different lines depending on service (i.e., DMV renewal, title change, etc.), and a worker came to us in line to verify what we needed to do and then grabbed a form and clipboard for us to fill out while we were waiting in line. He even told us what parts to fill out and sign to make the process even quicker.By the time I completed the form, we were already at the front of the line. Then we were ushered in, literally sat on the seats in the waiting area for less than a minute, and my name was called. So efficient, and I didn’t even need an appointment!Then I had to switch from the DMV side to the AAA side, and the guy walked me over to an agent who was very patient in explaining all my options for car insurance.I dunno if AAA is the cheapest provider, but their service and the attached DMV work like clockwork.

ke
Review №38

Absolutely no waiting. Staff was extremely friendly and efficient.

Pe
Review №39

This location is always fast, the employees are trained, respectful and very helpful. Im really happy to be an AAA member. 👍Thank you for your hard work everyone!

vi
Review №40

Very helpful people, fast and cooperative personal. Keep up the great work...

Ti
Review №41

Very organized didnt take but 5 minutes to purchase car tags.

Ma
Review №42

Best thing ever for renewing your tags in and out in 20 minutes no appointment

Jo
Review №43

SAGE AND LUIS ARE ABSOLUTELY PERFECT REPRESENTATIVES OF PROFESSIONALISM. THANK YOU SO MUCH 💓

hi
Review №44

Fast. Went to DMV section and only one person in line. Lady was very helpful and knowledgeable (unlike the REAL DMV). Ive been a member for 35 years because, at 11pm on a rainy night, one call gets you a prepaid tow, jump, spare tire put on or lockout service in less than 45 minutes (usually). No brainer.

S
Review №45

Very fast and efficient..All the staff was very nice and professional... Even though the line was long they had a very good system to get people in and out quickly unlike the other AAA locations...Great Job!

Fe
Review №46

Ok! I got things done took a little longer than I thought...

Mi
Review №47

Excellent customer service. Employees are caring and seem happy to meet your needs.

Ra
Review №48

They make it easy and make no line for the DMV Department

Vi
Review №49

Not only was I in and out in no time...but the staff was so great...pleasant...helpful...definitely 5 stars...thank you

Ch
Review №50

Quick efficient to transfer car title

Ms
Review №51

People where nice and helpful not that crowded really

Ju
Review №52

Lines long still 15x faster then dmv be patient

Ri
Review №53

Very good service and not alot of wait time really help the visit. Staff was very knowledgeable and helpful.

Ma
Review №54

Thrilled to be a member! This place has customer service and efficiency down to an art!

Jo
Review №55

Social distancing protocols in place. Curbside assistance. Very convenient, fast and efficient service

Ty
Review №56

Nice and efficient location, even during the pandemic.

Wa
Review №57

Ms Trina went above and beyond to make sure my paper work was actually in order after going back and forth with different associates multiple times. But Ms Trina did it perfectly and explained the whole process as well.

Ju
Review №58

Consistent and quick action in AAA OFFICE.

B
Review №59

They can help you here in person but they really have a pretty poor setup. I feel badly for the employees

Ca
Review №60

Got my registration done in a few minutes. Dont forget your checkbook or cash or else you will pay a card fee!

QE
Review №61

The super service and customer service have a Manager hero cool. The safety in check. Go AAA

JD
Review №62

Went for a dmv transaction. Workers I encountered were not cordial and not completely informed of all DMV protocols and Regulations (only a handful are) They waisted my time. Very poor experience. Would not go to AAA for dmv transaction ever again. This is not a smooth process! You better off waiting a little bit more at the DMV.

Ea
Review №63

AAA Automobile Club of America Hawthorne and 230th during this time of the covid 19 😷 theres a line outside the door for Auto vehicle registration and another line for insurance or travel.... Ive been a member for 19 years since 2001 I have the RV Plus 100 miles tow for my vehicle or motorcycle since 9-11 when the terrorist attacked the Twin Towers everyone at AAA employees were very helpful and polite. Going to AAA is better than going to the DMV its a lot quicker if youre not a member you should join they have a lot of benefits to help you on your way theyre always there for you and theres a handicap parking....

Wi
Review №64

Quick and easy. Thank you to all the staff at AAA

To
Review №65

Great service., knowledgable and courtious staff and much shorter lines than the DMV!!!

Li
Review №66

Extremely helpful, and the women l was speaking with went above and beyond!!!!

Da
Review №67

Best insurance company ever

Br
Review №68

It was pleasant..almost got the run around when some hipster dude acting like he knows everything without looking at my paperwork ..( he told a newer girl to send me back ho.e with new paperwork and redo all my task because it was slightly wrinkled due to age of paperwork and lots of handling...then i was saved by a more experienced aaa worker who looked at my papers and tild me ti sign certain missed spots ..she fit me over to a nice gentleman who was easy ti talk to and. Whim i can relate..we git evertging in order.. I was happy and legal.. Thank you aaa. Adults. Whi have knowledge ..not just nice shoes and walks around like he has been doing wide pull ups everyday at the gym but clearly has not.

Ne
Review №69

AAA saved me hours instead of going to the DMV!!!!

Ha
Review №70

The outside check in desk was very helpful with my title changes 👍👍

ED
Review №71

AAA IN TORRANCE WAITING TIME ON LINE OUTSIDE THE BUILDING 1 HOUR AND 20 MNS FOR CARR REGISTRATTION😳

th
Review №72

I am so grateful for SUPERVISOR ROBIN A. And Kameelah receptionist, and Godsent Lenny Kelly! Omg with the stress of losing my 36 year old son, and having to take care of the arrangements, they have taken sooooo much pressure off of me!Thank You AAA and your awesome employees. Love ❤️ your service! Michael and Vickie Henry...42 Year service

Gi
Review №73

In and out 15 minutes very satisfying

St
Review №74

Their phone recordings are useless. You need to speak to a representative to answer a question and you cant get through to get any useful information. I called three different branches and still couldnt get a representative.

ja
Review №75

Fast and professional service

N.
Review №76

During this quarantine, it was easier getting a AAA card to take care of my business than standing in those LONG DMV lines. The process toke about 15 minutes to take care of all my business. It was worth spending $55.00 for a AAA card.

Sy
Review №77

Do not use AAA Driving school. I purchased the package 30 hours and Behind the Wheel. I was told that once my daughter received her Permit # to contact them. I contacted them and no one from the driving school called me after 4 days of waiting. I was then told they could not begin driving with my daughter until the end of July. They did not live up to their end of the agreement. When I called to cancel they charged me $75 dollars to cancel. So much for being a 30 plus year member. TERRIBLE SERVICE.

Da
Review №78

Long line and little help . No one i tested in helping. Told would be at least an hours wait. This was at 10:30 in the morning on a Wednesday. AAA spend millions on TV advertising then offer really poor service

Ju
Review №79

It went well and smoothly. I thought it was going to be difficult.

Ri
Review №80

I had to remove my recently deceased wife and I was able to remove her.

Lo
Review №81

So fast and nice, if you what your doing. I was in and out in 15 min.

Pe
Review №82

One of the worst AAA in Los Angeles. Dont waist your time to go there. Cant transfer title, Cant pay registration. Go to AAA in Van Nuys or Encino great service online. Customer service super. AAA in Torrance only tells me to go to DMV third time

Le
Review №83

Dmv service was fast and hassle free

To
Review №84

New vehicle and transferred old plates to the new vehicle. So much easier than trying to get an appointment with the DMV.

Ja
Review №85

It was a little unclear which line to use. Perhaps an info desk as a first stop to help direct customers would help.The lines were outside due to Covid 19.

Mi
Review №86

We just came here to get our out of state cars registered. The place was well organized with outside queueing and tent. All of the employees were very friendly, helpful, and quick. Only if DMV were half as good as these guys. Would recommend this AAA location to others.

Ro
Review №87

In and out for DMV tag. You wait side and staff take my paper work in side.

Ne
Review №88

Quick DMV service and very helpful.

al
Review №89

Good service very professional

Al
Review №90

Good thing about AAA is that they have social distancing and they have people helping people!!When you really need help, most of the time you are messed over. At AAA, at least you know that someone will help you. They also do renewals on car registrations as well. If not, San Pedro is the best DMV to go to. Temperature checks, social distancing, and in and out services in under an hour in most cases.

de
Review №91

Helpful & friendly as usual. I like the Torrance branch.

Ne
Review №92

She was professional and fast worker.

Re
Review №93

Most confinement and week organized and extremely efficient service

Fi
Review №94

Love they do DMV services

Pe
Review №95

I needed to get my vehicle registrationand was quite impressed with the Covid protocols to assist AAA members. Nice job Torrance AAA.

Wi
Review №96

Great customer service

Ma
Review №97

I love AAA. Employees are helpful and knowledgeable. Was able to get a title transfer, new plates and registration done in under 30 minutes.DMV, You are out of my life for good!

Gl
Review №98

Love your service!❤😀

Ro
Review №99

Become a member and get discounts on automobile, home, life insurances and other benefits.

Na
Review №100

I had to wait in the line for 30 minutes and they told me to get some form from the tent . I asked the tent person before I get in the line!Waisted my time!Terrible terrible terrible customer service

Information
55 Photos
100 Comments
4.6 Rating
  • Address:23001 Hawthorne Blvd, Torrance, CA 90505, United States
  • Site:http://aaa.com/
  • Phone:+1 310-325-3111
Categories
  • Auto insurance agency
  • Auto repair shop
  • Motorcycle insurance agency
  • Towing service
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:10am–2pm
  • Saturday:Closed
  • Sunday:9am–5pm
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