Over priced cot the cord. Would rate 0 stars if could. Att has better deals

DO NOT GET COX. This is the worst customer service we have EVER experienced. I work from home and I’ve been without internet for 2 weeks! How am I supposed to work? They only had an installation appointment available a week later and so I was hopeful it would be only 1 day without internet and I couldn’t work. Someone was supposed to come install on Monday 9/27, the guy called and said he can’t do a partial install and doesn’t have the parts for the homelife(we don’t even care about the homelife we seriously just need internet). We moved the homelife to a different date and scheduled for today 9/30 for the internet like the guy told me to do and told me to call him back. The guy that called me said to call him back and he would move install to Tuesday without the homelife because he knew I needed internet with working from home. I have called him 5 times, left 2 different voicemails and texted him…no response. Why tell me to call you back if you won’t even answer or respond? His name is Bryce Bergman I believe. They were supposed to come between 8-10. 10:00 rolls around and my husband gets a text that they are coming. He goes downstairs around 10:20 because he hasn’t heard the doorbell and there’s a note on the door saying they missed us and to reschedule. You didn’t even call us or ring the doorbell! If you rang the doorbell our dogs would have barked and they didn’t, so you were obviously avoiding us. We will be looking elsewhere as this is completely unacceptable. Moving houses and trying to get internet to work from home is already hard enough and you have to make this more stressful than anything else. TERRIBLE!

They like to hike prices up even if youve been there customer for years. I pay the extra for insurance and they still tried to charge me for the line that came loose from their pole in alley.

They couldnt help with my problem but they were very nice and understanding

Considering I came from charter as a provider, this is absolutely repulsive. My wifi doesnt work, EVER. And my connection is so extremely limited to anything productive that I absolutely would never recommend this service provider to anyone. They cant even keep a small, disabled - veteran owned, business in connection with providers or even the TV. Everything has been the most absolute waste of money and time. I cant believe you would even call yourself a service provider for the Topeka, Kansas area. Solid 0.3 out of 5.

If I could rate a zero I would. I never give reviews but this is ridiculous. They give you a 2 hour window and still dont show up on time to set up stuff. I called and they said they were running a little behind and a technician would call me in 20-30 minutes. A hour and a half rolls around and still no call or text or anything. So i call again and they give me same story 20-30 minutes. Well its been 20 minutes and guess what still nothing. This is the worst customer service I have ever seen.

Super super nice people. Very helpful they gave us everything we needed and asked for.

The young man who has been so very helpful and has a great personality and has helped me with my information in my.

Has very inconvenient hours. Hit and miss with Customer service most the time they have attitudes. If you want to pay in cash its very inconvenient theres no where else to go and they have unreasonable hours.

I have been working with JON FANCHER, one of the Cox associates over at the Wanamaker store and he has given me exceptional customer service over the past couple of weeks. He makes my cox experience quick and easy every time I give him one call or go into the store. If you are looking for a great associate at cox to give you outstanding service, I would highly recommend working with JON FANCHER.

Technician shows up 6 hours late cost me $170 to miss work to be here then charges me $100 for coming out. STAY AWAY money hungry and dont care about there customers.

I had a wonderful experience. The lady who helped me her name is kaylee. She got me a great deal and she was so nice. I would not have a problem going back to this location especially if they keep staff like this young lady.

All I asked was to transfer my services to a new address, they scheduled for the 29th from 3-5. Know show so I called to see what was going on and the tech had some issues, ok I understood that. He gets her after 8 pm and left at 10 pm but couldnt fix it by his self he stated he needed another person, told me to call the next day and reschedule. I did and the appointment was July 1st from 3-5 again. I hurry home from work to be thete when they come. NEVER SHOWED UP SO I CALLED AND I TALKED TO 4 DIFFERENT PEOPLE THAT GAVE ME THE RUN AROUND AND ENDED IT SAYING THST MY APPOINTMENT IS FOR THE 7th. I asked where I could send the email that I have confirming that my appointment is today July 1st. They never gave me anything and made me wait until the 7th to get cable and my internet transfered to my new place. Cox is very inconsiderate and dont keep there word and try to make it seem like the mistake was on the customer part not theres. Im wishing for a better company that will give them a run for there money and just maybe the will treat people like they care and that they matter not just take there money.

I am joining the request for Cox to remove Fox news from their programming. It is so offensive and full of sarcasm and false news.

Super busy. At times wait time over two hours.

I like their school program they have for families.i paid 10.00 a month for internet so my babys would have a way to do their homework. Other then that I have a bill with them that is almost 7 yrs. old that they want to still pay. Ill never understand why when there is programs that help others pay of old bills I filed bankruptcy almost 7 yrs. Ago which didnt help me at all.

Although I have had my issues in the past with this service, those currently working in this store have to be some of the most customer friendly that I have ever dealt with since I last used this service many years ago. I had to switch back to this service due to AT&T having no decent internet coverage where I moved, which is still a major problem for them. I still do not like the shared speed and have yet to get the full speed that I am paying for with their supposed 940mbps service. In fact I havent even got over 500mbps yet with any of my devices, even direct wire to their panoramic modem, while all other devices were not connected and taking up bandwidth. From the looks of the cable size coming into the home, this area had yet to be updated with the larger rg11 type wire that I have seen on other homes, like my in-laws. I do know that the size and type of cable does have an effect because my in-laws stopped having severe service problems since they changed out the old rg6 that was coming from the pole to their home with the much heavier rg11 type cable thats there now. And they have gotten much closer to their max speed since the change from the pole. So for the store itself, I do give a solid 4 stars and for the actual service coming into my new place of residency, I can only 2 stars.

My name is Dylan Flesher. Ive just recently joined cox. so kind of my story is i had just moved into a new apartment on the 19th of february and was told after i moved in and asked my landlord to connect a coaxial cable into my apartment for my modem he had informed me that i needed to have cox come out to fix a wire that was sliced BEFORE i moved in the apartment there wasnt anything i could do to prevent it. so i move in on friday and i call and speak with a nice lady and am told i would be with internet until the following thursday but its gonna be at no cost since its at an a apartment and something about qualifying because my credit score or something so i was told it would be no charge. Fast forward a month to 3/25 and I look on my Cox app to see for some reason you charged me for the service of them coming out. So the first thing i do is call cox customer support and speak with a lady that says she cant find any recollection of me speaking with the first lady and seeing it was a no charge install so i explained my situation on March 25th she had informed me she will go ahead and change it because she expressed it was weird id have to pay for a apartment install and that if it doesnt change in like 5 days to give her a call back. So April 5th i call again because even after 2 calls i have no change to my account balance the customer service rep finally tells me thats something he can do right there as i was on the phone so i ask if i go to check my account in say like 3 hours and its still not changed if i should give him a call back, he assured me by saying there will be no need to call back its fixed right here sir then i check my account today to find out you had taken the $100 extra dollars from my account even after speaking with 3 different people. So as frustrated as i am i make a call to Cox Customer service for one last time today only to sit on phone for 30 mins to find out theres nothing we can do it was taken out already we can give it to you in a month...... ARE YOU KIDDING ME?!?!?!?! You had a WHOLE week and 5 days from my original call and a month and a half from the visit to figure your stuff out but didnt because it wasnt important to you guys. Ive only had cox for 2 months and its been the worst service ive received so far. I need this fixed or Im going to be looking for a new provider.

Due to the wife upgrading our account, we got a new modem, so the old one needed to be returned. Was greeted at the door, transaction was completed, and I was on my way, in just a few minutes. No hassles, whatsoever, and the storefront staff were great. I watched other customers, and their interactions with the Cox staff, and was pleased to see that my experience was very similar to theirs. Really nice to have something go so well, on a Monday.

Great customer service.

The Great people there will definitely get any of Your issues resolved ... 👌 Awesome customer service available here 👌

Excellent customer service. This store has a fabulous manager!

I had a cox worker come to my home to install interned he said I needed to set up a time for my neighbor to be home so that he can be able to set it up ( for IDK what reason) decided I was just going to cancel and keep ATT so I called the next day to cancel my service, 2 days later I go to the store to return my modem they had me sign some tablet and the worked there said I was all good to go that I didn’t have to do anything else and know I’m been charged every month for internet that I do not have and also they are saying I did not return the modem (but I did return it to the store) I called the store and the lady who answer the phone said she will look into it and that she is not surprised because they have new workers in there. DO NOT GET COX....

Superb! Mr. A. last name rocks!

They never answer or return calls and force you to come into the store during a global pandemic to get any kind of service. They regularly lie about pricing and their technicians will try to con you if they think they can.

Very busy! Unresolved issues. Lack of understanding of needed services.

Super fast service

I had an appointment for 3pm Ive been waiting for 3 hours and 10 minutes

Our twelve thousand sq/ft Laundromat offers four 55 in. Smart Tvs and free Wifi to all Our customers while they wait for there laundry ... Cox makes that possible ... Excellent service awaits You ... 5 star employees work with You to solve what ever issues arise .

You always have to pay more than they tell you, In your Internet will be much slower than they tell you. Its the only Internet where I live so they know they got me..... Thieves and liars

The store never returned my call.

I’ve paid over 950 bucks the last 2 months since I’ve got cox. I’m supposed to pay 206 a month but everytime i get charged some fees that they can’t even explain over the phone.. I love cox but there customer service needs a lot of work

They were quick to tell me they are not part of Cox.com and cant help me with problems Im having with online services, like setting up cox at my home.

Went to cancel our Cox bundle today because they constantly raise the rates almost EVERY month against their word to us. But apparently if you want internet on its own, it’s $150 compared to the $80 in the bundle. What a freaking scam of a company

People who work there they dont know what they doing one hour to find my account find my account they need to train them well before putting them on the floor

Very helpful manager.

These people have brought many smiles to me and my family. Some truly good movies 🎥 on Amazon prime 👌

Greeted at the door & the experienced employees helped me right away! Great customer service!

I recently lost my wife and she was only 34 and I was the one who found her from a seizure she suffered while I was at work and coz

Liars will say anything to make money off you

The most terrible experience Ive ever had with any company. They screwed up my activation from the start which has caused really spotty service with my internet service dropping intermittently. Their customer service agents will always admit there is a problem on their end when I call but still wont do anything beyond telling me to unplug it and plug it back in. Then they rudely get me off the phone. They really dont like to work at Cox. They have hung up on me multiple times and they never do anything beyond sending a signal, transferring me to tier 2, and hanging up on me before I get to tier 2. Maybe they would be more helpful if i was a rude karen and yelled at them. 100% DO NOT RECOMMEND.

Great place and wonderful staff!

Imagine that, I was here cuz Im dropping their service. Cox is definitely known in so many FB groups for uping their prices constantly and not really doin much to keep you as a customer. $136 a month for BASIC tv and internet. Not gonna happen

Big shout-out to DJ & Dustin. Thank you both for being so patient & helpful. Dustin, thanks for sticking around until my devices were connected. Because of these two guys my experience was a a very positive one.

A bit of a wait do to covid restrictions, however great customer service felt like I was talking to an old friend of mine

Friendly staffs and show different of kind modem and cable. Quick payment billing a machine without cashier.

Fast service

I was initially trying to get a job there. Their organizational skills need work. And I want feedback soon. Not two weeks from the time I interviewed and to think I interviewed well but guess not. It is what it is.

I love cox, but in my opinion I think memo is the best worker. So I rated it a 5.📺

People themselves are fine. The prices arent worth it. They charge you half price for a year then bump it up the following. My thing is they were already making money at half price this is why our internet in America is 8x more expensive then other countries.

Rating the service and not the store. Cox corporation is easily one of the most absurdly horrible service providers on Earth. They provide terrible service and support, they hike rates to pay their fat, happy CEOs, but if you call and complain enough every 6 months they will apply a billion hidden discounts to get your cost down. That means their pricing is not only discriminatory to those who are unable or unwilling to complain, it should be criminal. Cox only exists and can profit because US antitrust laws are so weak and the few cable giants that exist cooperate with each other to divide territory. Good telecom service is not available anywhere! But hey, everyone needs Netflix, so...

I had a problem with my bill and it was corrected by very nice employees.

I spent 52 minutes on the phone trying to get a very basic premium package set up. The person had a heavy accent. I could not understand him and he kept trying to sell me more even though I said over and over again I wasnt interested. Then he told me he had to put me through to a phone number to be activated. I sat on hold for 16 minutes with them and hung up. Today I called that phone number. I was on the phone for 13 minutes, and I was told I needed a credit card to run a $4 activation fee. I was not told about this previously. I dont use debit cards I dont use credit cards. I have a debit card that has not been used in 3 years. The only time Ive ever used it was 3 years ago and I ordered something off of amazon.com and I put the money into the account and then ordered it. I do not keep money in that account. I believe in cash. I paid with real money, which is cash. I went ahead and gave him the debit card number and of course it bounced. When I made a complaint he said that he would go ahead and confirm it for me. And he put me on hold and then he cut me off. I am in extremely agitated and irritated and disappointed and feel very very disrespected. The second person that talked to me today spoke so quickly in a recording that you could not understand him. I had to ask him four times for the phone number that was given at the end for a helpline. He seem to not want to give me that phone number. these individuals do not understand that in the United States we are not used to dealing with people in overseas in India. Were used to dealing face-to-face with people who speak like us. Im not trying to be rude, Im not trying to be disrespectful, I am just saying that if youre going to have someone do customer service or talk to your customers on the phone, you must make it comprehensible. I was run through the mail today asked a bunch of questions including my date of birth which they do not need to activate internet service. there was a lot of questions that have nothing to do with internet service. And in these days you do not want to keep handing out all of your information, that is personal, to someone who does not need it. If it wasnt that my apartment complex is cable-ready through Cox Cable, I would go somewhere else for my service. Anybody else. At this point, any freaking other company. I hate this company

Our internet service goes out EVERYDAY. We pay just as much as others whose service runs well all the time. Lousy service. When we call it says theyre doing maintenance in our area. Sometimes it is for a short time like 10 minutes but others its long. Either way it happens everyday sometimes more than once. Disappointing and unreliable.

I love going to the actual coxstore here in town much nicer folks than when u call n very fast efficient service and they greet u at the door. Very very nice!!😊

Terrible value for the money, once they have you as customer they dont care about you anymore.

RETENTION Department doesnt want to keep Customers!

How they not gonna show up for the appointment I sent up twice weeks in advance cox is not it

If you ever need help they are willing to help you on any thing. Very Polite helpful, great Atmosphere.!!!!!!👍

One of my best experiences so far. The young lady who helped me did an outstanding job and I had no surprises on my bill. Im proud of the work she did!

Store associate was very friendly and promptly addressed what I needed.

Good people working there. Very helpful with getting you the services you want and helping out of you are having a problem with services.

Dont try to call, they will not answer or return your calls. And dont trust what the sales people. Truly a horrible store.

We’re paying for 30 mbps and currently getting between 2.5 and 8 mbps. They will come out and check the lines but if they don’t find anything we’ll be charged $75 for the trip. I just want the service that I’m paying for.

Very welcoming. Nice people. Just got the service I dont know how good is the Internet.

I am without internet and got outsourced to a different country to answer my questions. Nothing was resolved and I am trying to do online school thanks a lot!

Fastest internet hands down

Love the service hate the price!

I am not a Cox customer, but have been damaged by them. They sent workers to upgrade the line and had to use the easement at the back of our yard. They threw their equip on our newly seeded lawn (not in the easement) and told my husband that they could do anything they wanted to and if he didnt like it he could call the police. After they left I found that they had cut an old cable that was attached to our house and left it hanging (50 ft long) and left large broken branches in the yard. I called customer service and was told that someone would come our in 24 to 48 hours to take care of it. That was three days ago. Still waiting.

The store is well set up and associates are very polite and helpful.Cox services are good but way too pricey. We were actually there to return equipment and cancel all services.

Paying almost $80 just to have outages in our area every other week, LOVE IT! Can’t wait for google fiber to reach Topeka.

I would be aware that they reel you in with just a decent rate and then jack up the rates by 30% or more. when you go into check out different plans you get an idiot who cant show you all the plans. They just think they are superior to all and no one can touch them. (That was the salesman quote) I would rather live with out than live with someone who thinks they are greater than God.

I have always received excellent service at this location. Clean, well organized, and filled with friendly staff are just a few of the glowing praises I have for this location. Besides having excellent staff, their service has always been exactly what I asked for, and even above beyond. I couldnt ask for a better internet service provider.

Bad customer service.Wont work with my caseworker.Wont work with 501 schools.Refuse to help me.I had to switch.

Customer Service is Unprofessional and lacking answers, solutions. Product of TV service is good. Extremely overpriced.BAIT N SWITCH; HIDE N SEEK.

Cant get a straight answer from anyone. One associate said we didnt have a contract and one said we did. Never did get a straight solution. Didnt really listen to my concerns about what I wanted. Kept trying to sell me stuff I had no interest in. Cant wait to get out of the contract.

About 11 months ago we signed up for TV cable at about $47. a month for network channels such as Lifetime, Hallmark, History, Animal, TLC, and basic local channels. Nothing special and not high-demand networks. For the next 10 months our bill rose and rose until it was up to $163.00When I spoke to the Cox representative to complain about the constant rise in cost per month, he claimed it was the networks that demand this, but not only was there no apparent purpose in a constant rise in monthly cost, but we had Cox cable 2 previous times before, and this price hike was applied those times, as well.Cox gives new customers a seemingly fair quote in the beginning. but they dont tell you that they will be raising the monthly amount consistently.This is poor and shady business dealing. The representative told me: look, cable is a luxury. If you cant afford it, then you just cant have it.Really? We COULD afford it in the beginning, but in less than a year we could no longer afford it. The monthly payment grew every month!How I miss rabbit ears TV reception. If you sign up with Cox, expect to feel unimportant and be raped.

They over charge for entertainment that can be gotten cheaper else where. Thank you and God bless. Have a good day.

Very helpful. The lady serving me not only helped me but also upgraded my boxes. The service was great and helped foster a very positive impression about fox.

This company deserves a Negative rating. LOL took Cox Communications 3 months to figure out how to disconnect service at our old address and add service at new address. 6 Representatives and 3 months of them trying to figure it out. Cox Communications is a joke. Our only other option for internet service is AT&T and if they were better on speed, I would leave this joke of a company in a heartbeat.

Because theyre helpful and the nice

Cannot get a hold of anyone on Sundays.

Quick and Convenientnt service...nice people.

I can’t stand that they require boxes on all TVs now and with price increases about every year I would appreciate not having to call to have someone look at my bill at least once a month for errors. I gave a two star because the staff at the stores are normall fast and kind which considering how busy it get all the time is nice. I would rather not having to be going in however due to the mini boxes always not doing updates and no longer working after a few months I am in there a lot more then I would like. Wish prices would drop by at least 30% and that they would make sure billing was correct on their own and not over charge for long periods without realizing they have been messing up. Also going back to not requiring mini boxes to get cable would be lovely.

Travis was vary helpful and had us set up in a short time

Did not provide alternative solution. Said go to Best Buy and get router and modem. So now Cox will lose $100 a month. And I get less service.

We dont go here much because we hate the way the place is set up.

Easy and quick in and out. Great staff. In town to help my folks get a second box, and they make it simple.

The TV & internet are of good quality overall and the representatives Ive spoken with (so far) have been polite. Those are the only reasons Im giving 2 stars instead of 1. My first bill reflected something entirely different than what they told me over the phone when I first signed up and its a huge ripoff. If all of their customers looked into other providers, I dont see how theyd stay in business.

Ive had & enjoyed their wifi for years but recently decided to get a landline so the kids could contact me if needed. I was told my monthly bill would be lets say under $50/mo however, I have yet to receive a bill under $100. Ive been charged reconnect fees for service that was never disconnected. Ive tried calling but get nothing but the run around. Im so disgusted with Cox, now I remember why I quit dealing with them years ago. Customer Service is a joke... more training and less lieing would be my advise to Cox... my advise to you the customer... keep looking

Great customer care. Steve was friendly and very pleasant.

Try to call the store good luck. Tells you everyone is busy you can leave a message. Then it tells you, sorry cant leave a message the mailbox is full do you want to talk to an attendant press zero. you try that it tells you sorry cant help you do you want to leave a message. You can guess how this keeps going. BS

Strongly do not reccomend. They canceled my service install on Sunday without anyone telling them to and now they cant come out until Monday. They have no desire to fix THEIR mistake what so ever. Pretty sure thats not how you treat customers of almost 20 years. Thanks cox, Im a pregnant college student that has homework to do and now because of YOU I cant even accomplish that in my own home. So what are we even paying you for? What a joke, this is why they are constantly losing customers along with a $160 bill every month for service that definitely isnt worth it.

Helped me upgrade my service very quickly.

The service was done by Memo Chavez a solution Specialist. He took his time and listings my consent and in a friendly manner found a solution to the problems. I recommend him if you have any problem with Cox. Thank you Sr. at Wanamaker offices.

But they could not help me. Very disappointed.

OK, let me first say that while trying to solve a problem with my computer or with a simple TV not one single time has their so called Technical staff ever been able to help me over the phone. Not one time Last time two different reps were unsuccessful so I have too pay for a service call which took less than five minutes. Technical staff.....not really that technical. Also today I tried twice unsuccessfully I might add to make a payment with my debit card which is quite valid I might add. Didnt go through.

Set up order on the 26th was told I had no deposit or installation fee after pulling up credit. Was supposed to be installed on oct1st between 8-10am. After 10 I called and then was told my order was cancelled because old owner didnt cancel. I never got a notice saying this and I NEEDED internet TODAY on the 1st. After she took my credit AGAIN I was told now I have a few hundred to pay in installation and modum fees told to cancel and will definitely tell others to stay away from this company

When I first walked in, I was comforted by the homey feel of the environment. I took note of the way customers are walked to the entrance and had the door held open for them at the end of their transaction! This is the sort of interaction that takes place when a guest leaves a persons home. I appreciated that I was seen pretty soon after signing in. It was the end of the transaction that really disappointed and saddened me. I was there to return equipment, as I will be moving out of state. Upon finishing up, I was walked to the door only to have the handicap button pushed for me, whereas others had the door held for them. I couldnt be sure if it was my skin tone or the fact that I was not purchasing a product or service that make me not worth her time; either way my feelings were hurt.

I was asked to leave by the manager on duty that was helping me get a internet modem that was offered for free via mail. I was asked to leave because I was recording the interaction on my cell phone since I had been given the run around by both the staff there and the folks on the 800 number. Each had said that they could not help me. I would not recommend coming to this store looking for answers.