Have been a member for about 3 or 4 years. Facility is very clean. Front staff is very friendly and helpful. Nicki is the best. She listens and understands your medical issues and helps me to feel better mentally and physically. I also walk out feeling great and relaxed. I highly recommend Massage Envy.

Staff is respectful, professional and pleasant. Services is great? Facility is clean, good location for me. Carly is great! She knows exactly where the troubled areas are.

John is great. He is the only one I will see. He’s professional and does a great job overall

I went to massage envy for years. Part of the monthly program. I came every three weeks typically for a 90 minute massage. I bought the aromatherapy, and other add-ons. I would get facials, and bought skin care. I booked my appointments well in advance. My birthday, Christmas, and Mother’s Day gifts were massage envy gift cards. Always tipped 25% or more.I recall several times when I received multiple calls that the massage therapist was sick that day and needed to reschedule. Not a problem. When the massage therapist gave me bruises, or farted during the service, no problem. Trying out a new massage therapist again? No problem.I was going to be late to the massage appointment due to waiting in a doctor’s office over two and a half hours. When I called to explain, I’m told no problem, we rescheduled for the following day.Shortly after, I get a call back… an oh…by the way, we’re going to charge you, but we’ll pull your monthly payment sooner and by doing that we’ll save you money. How does me paying twice save me money? The conversation I had with the “general manager” (I’m told he’s newer by other staff members), was a gross waste of time and insult to my intelligence. I’ve been a client 7x longer than he’s worked there.In my opinion, this GM needs a few more classes in customer service, listening, and mirroring skills.I know massage envy has a record of how much I HAD enjoyed their services. After this conversation, I now have a clear picture of the why this location has such poor staff retention. I will not return to your location to support this “gentleman’s” salary.

I have been a customer for more than 5 years. I have enjoyed sessions with Maria and Nikki and Carly. Unfortunately these practicioners are not available for sessions enough. This compels me to have to rate the place lower! I feel I have been cheated out of 30 minute I have paid for. It was 60, however I was previously penalized 30). The desk manager I believe is responsible.

I had a very relaxing, enjoyable experience! Madison was excellent and she made me feel very comfortable! My friends told me my face was glowing!!

Jeri at the Niagara Falls Blvd location performed my facial, she is personable and professional . She has confidence in her craft and left me GLOWING

This us my favorite place on earth and Daniel Powes is the best BUT I almost dont want to say this as it is already terribly hard to make appointments...need to schedule at least 3 months out. This would be my only complaint but the incredible service almost makes up for it.

Daniel took the time to be aware of my individual needs and goals for the massage. He was very professional and provided an excellent massage.

Front Desk was friendly and helpful. John was professional and thorough. I enjoyed my massage immensely.

Jeri does a great job and I’m always happy with the facials I’ve received from her.

Very sweet an polite young lady.

I’ve had 2 facials with Maddie at Massage envy in Amherst and was so happy with her!

Out of all the locations and massages I’ve received since living in New York, I got the best one from John. Walked out feeling so much better than I did going in there.

My skin looks and feels so much better today! Thank you Madison!

Recieved a wonderful facial complete with recommendations for skin care.Staff was very friendly, facility was very clean and the ambiance was very relaxing.

Had my 1st massage here with Cassy. I was a little leary being that this was a chain, but I received this as a gift so I tried it. I have had massages elsewhere so I was comparing the entire time. Well, guess what? Cassy was wonderful! She was polite, knowledgeable and an awesome therapist. She did everything that my old masseuse did and went out of her way to work on my stubborn areas. I would highly recommend her. So far Im satisfied with the whole experience. I go back in a month for my next one.

She was medium.massage and was using good techniques.

It was my first massage ever, Carly was amazing if you go to get a massage there you should request her. Going back on Wednesday to get a facial.

SCAM ALERTTheir website advertises a holiday special: Buy a 60-minute session and get a second session FREEWhen you try to do this, they attempt to charge you $110 for the two 60-minute massages, which are normally $60 each. There is NO special BOGO, unless you consider saving $5 on each massage a Buy one get one offer. They should be reported and, in my opinion, this is CRIMINAL misrepresentation and fraud.

Horrible cant wait for the membership to be up

Nicole was awesome

Amazing facials. Massages can be wonderful too, depending on who you get. Worst part is scheduling. I have a monthly member ship, but often miss out on sessions because time slots are slim. And the few that are available, theyre during the hours that most people are working or too early.

I had a massage Yesterday by James and he is absolutely wonderful. I was in tremendous pain prior to my visit that I couldnt even lift a cup of coffee oh, and he worked on my shoulder and he helped me so much that I highly recommend him he is excellent. I look forward tonight upcoming scheduled appointments with him.

I had one facial which went well I had no complaints.i scheduled another facial and had to cancel because the skin on my nose was peeling from having a cold. When i called to cancel they told me that i will still be charged $45 because I didnt give 48 hrs notice even though 48 hours ago my skin was not peeling. I asked why would I be charged for a service that you guys wont perform because of the peeling skin.she informed me that its like a doctors appointment you are charged if you dont cancel 48 hours in advance.i said its nothing like a doctors appointment because I can go there sick but you guys wont give me a facial with peeling skin so in a sense Im being charged $45 for a service you guys cant provide definitely not a place I will go back to because I never signed any thing saying that I agree to pay for a service I cant receive. Also I had wrote done that my appointment was for the 31st at 10:45 so when I called today to cancel it would have been 48 hours notice. She said no your appointment is for today which seemed weird because I wrote down my appointment while I was on the phone with them setting up the appointment. But now they have lost what would have been two loyal customers

I had never had a massage until a few weeks ago, because my back doctor advised me to try for my neck, and I am so glad that I decided to go to Massage Envy Amherst. The girls at the front desk are very accommodating, Mike my masseuse is amazing. He works with you on what your needs are and listens to what you have to say during your session. I highly recommend Mike and Massage Envy Amherst.

Ive enjoyed massages here for over 5 years, and appreciate the clean, quiet surroundings. Nicole is great.

Great work great experience with her felt great

Consistently call to try and get an appointment and they just keep telling me theyre booked. Even being two months out I still cant get something booked with them. To think I wanted to become a member again too. Im glad I didnt get it and then got stuck with a contract that I couldnt have gotten out of; they never have appointments available

Great therapeutic massages. They helped aid in my recovery process. I am now back to full functionality from a shoulder injury.

I couldn’t rate how my massage experience was because both times I booked my appointment, I eventually got a call back saying they couldn’t honor my appointment due to conflict in the schedule. I was asked to book a third appointment which I turned down.

Tried to make an appointment four different times for a couples massage. Finally made one and then they cancelled the day of. Then while I was on the phone trying to reschedule the receptionist hung up on me after 25 seconds. So I just made an appointment with the other location for next week. Hopefully this ones better

All i can say is dont ever sign anything there- they pounce on you as soon as you leave your session and take you off guard. but the massages are good and the masseuses are very nice

Always a friendly staff willing to work with you to provide a relaxing and calming experience. I and my wife go at least once a month for a couple massage. On occasion sometimes more. Love it..

Massage Envy, the company, is a horrible company.Their billing and cancellation policies are the subject of class action lawsuits.The individual massage therapists, however, have always been great and are very professional. This unfortunately cannot be said of the staff who answer the phones.Save your money.

Ok but to get an appt is so far out! Need more staff

Made an appointment a week ago for today at 12 noon. Was walking out of my door to go to my apt at 11:05 and they called and asked me if I was I was on my way to my apt. I said yes I’m walking out the door right now they said your apt was at 11. I said no I wrote it down when I scheduled it for 12! She told me I was gonna be charged and I asked to speak to a manager and she hung up on me! Worst customer service ever!

The quality of massage therapists is not great, and therapists have a pretty high turn over rate here it seems. You get sucked into a contract on the first visit, and there are tons of details about the contract that they leave out when talking to you about it on that first day. When I finally went to cancel my membership, I wanted to use my last month of credit (already paid for) as a gift for someone else, which had to be approved by a manger who seemingly was never on location. The manager never called me back, so thats $60 Ill never get back!

My massage therapist Danielle was great!! My issue is with the company.Don’t sign any contracts with this company.

I love going there for facials! Geri is an amazing esthetician!! I highly recommend going there. Ive been a member since 2009!

If you get the right person its five star. If not, forget about it.

HORRIBLE NOT EVEN WORTHY OF 1 STAR.I WENT FOR RELAXING AND 1 WEEK AND CHIROPRACTIC VISIT LATER IM STILL ICING MY SHOULDER AND BACK! ASKED FOR MOSTLY A FOOT AND HAND MASSAGE, THAT WAS OUT THE WINDOW, ALL SHE WANTED TO DO WAS CONCENTRATE ON MY SHOULDER, WHICH IM ICING BECAUSE I CANT LIFT IT WITH OUT PAIN. I HAD NO PAIN BEFORE THE MASSAGE.

I took my pregnant wife on a Mothers Day to go get a massage. next time I know, I was stuck into a contract and I have to pay them $700 with the monthly payment of $70 every month. and keep in mind that the money is coming out automatically if you skip a payment, you will receive late fees. I asked the manager to work something out with me because I was never aware of the contract the manager basically told me that I was screwed.😡

I have stretching and massage monthly.Feels great. Great customer service.

If I could give a negative review I would!! My daughter bought a Message Envy gift card for me for my birthday and we were going to go together. I have just recuperated from breast cancer and was looking forward to a girls day for the both of us. Instead, when we called, we were told that they were accepting appointments 3 weeks in the future. Wow....I dont know about you.....but my family is extremely busy with softball, volleyball, hockey and school. My daughter is on 4 sports teams and is going to school for her Masters. I work full-time and rarely have a minute to myself. When the day finally came, we received a phone call telling us they had a 6:00 opening. My daughter informed her that weve waited for 3 weeks for a 5:00 appointment as she was unable to make the 6:00. The girl answered Awww sorry. Due to medical reasons we only have 6:00 available. My daughter was very upset as was I. They knew about the medical emergency a day ahead of time (we had a missed call we noticed later) and didnt get another therapist to fill in??? I asked for a refund and was told that I could use the card for products or make another appointment OR (heres a good one) give the card as a gift to someone else, but under no condition dothey refund gift cards. Why is it that businesses think once they have your money their responsibility to the customer is over?? What the previous review said about the girl being snippy, that doesnt touch the attitude these people have. They are arrogant and down right rude. What happened to the customer is always right?? Ill be writing a letter to the Attorney General and whatever additional course of action available to me. I wont be going to Message Envy and Ill make sure my friends dont either.

Very good and professional staff. Work very well to accommodate my busy schedule.

I wish their therapists stayed around a bit longer....just as u find a really good one that u like, they leave.

Ive been going there over 3yrs. Love how they make the pain go away every time I go!

My therapist Candy is excellent . Its just hard to book up with them. Late nights apt work.

Always get a great massage. Tough getting appointments.

Love this place. I even purchased a membership

Dont go there. First they charge 50 dollars for one hour they do 45 minute.only. and they told me I cancel my membership back in June. I said I didnt I was here in august.

I tried a different therapist due to my schedule- he was as great too! I havent had a bad one yet!

Difficult to make an appointment with a qualified therapist. Have been treated poorly. Appointments made are suddenly unavailable, and appointments are made that arent scheduled. Poorly run.

Im soooo disappointed. 1st off let me say that the therapist I normally see is AMAZING. I wish my prego brain could remember her name!!! This is no reflection against her.I have been receiving massages for the course of my pregnancy... they have helped tremendously with my sleep and aches and pains. I was a sold happy customer!!!Unfortunately today someone named Janelle called me at 9am to inform me that my acct was in a suspended state and informed me that I would need to call the store I signed up at asap to pay and maintain my service. Her tone was a bit demeaning and I kinda felt like she was speaking down to me as if my card was declined or smthing. Not the case... bank sent me a new card with a chip. I updated with the amherst store when I booked my last massage but apparently you also need to update with the location you originally signed up at.... yea but I didnt know that.Anyway... I was up all night with heartburn and back pain so didnt call and pay the Cheektowaga store the minute Janelle told me to. I fell back asleep (these days I take what I can get!) but called first thing at 2 when I woke up.I then received another call from Janelle informing me that she canceled my appt because she assumed I wasnt going to pay. What???? I have been a steady customer for over a year no issues :(Im so disappointed. I soooo was looking foward to my massage but def will be seeking service elsewhere after this experience. Shame on you johnelle for your customer service skills. Assumed I wasnt going to pay??? I called and straitened out my financial information 3 hrs b4 my appt but whats the worse that could happen... we straiten it out when I arrived?

Good massages, good price point. The therapists come and go, though.

Impossible to get an appt. They call and remind you that you have a new service available but it’s ridiculous trying to get in!

Good prices, great front staff and therapist. Became a member again!!!

My wife loves this place

Facial treatment,so relaxing!!

Hard to get an apt but when you do its so worth it!

Nothing special, but nice for $60 per month and a year long contract for 50 minutes.

If I could rate lower I would

Mike is the bestest

Got us in quick

Great massage.

Great staff and services

Nice

Relaxing!

Great everything

Relaxing

Cool

Friendly staff