These are some outstanding Folks. I left Austin at 3AM for a job here in Houston. Another company assured me that the rental would be on the job site on arrival at 6:00AM, it wasn’t, and the other company then informed me that they did not pick up the lift last week that I was to use.Fast forward to a call to the fine folks at Hilltop. They went the extra mile to get me a forklift that was needed to complete my Job.Construction is hard enough with the labor and parts shortages. These folks made me look great to the Superintendents at the job site.Thanks and I will be seeing y’all again as our primary rental agency on all of our future jobs here.
Great place to buy equipment in Tomball, Texas. I bought a concrete mixer last weekend. Fast, easy, no hassle experience. I definitely recommend.
AVOID THIS SELLER! ILLEGAL RETURN PRACTICES!I purchased a Dremel, which was in good working condition when received. 6 weeks later it started making a really bad grinding noise and electrical sparks shot out the vent area. I immediately shut it off and contacted the seller to see if I could still return. Seller approved the return but when they received it charged me a 20% restocking fee and stated it wasnt defective. It is not legal to charge restocking fees on defective items. Im now having to deal with filing a chargeback and theyve listed the defective item to sell as used! I hope whoever buys it is using it with a flex shaft like I was, I hate to think what could have happened if Id been holding it when the sparks started flying out.
Terrible place to rent. Rude people and they will try to get your deposit anyway they can. On one occasion they described a tool that I needed to rent so we went through with the paperwork. When they brought it out, it was old, wouldnt work, and was not the right tool or how described. Refusing to take the tool they still wanted to keep the deposit and rental rate. I will go elsewhere for rentals.
Great selection and prices.
Great local service
Gave me the wrong advice subsequently resulting in me purchasing hundreds of pounds worth of the wrong items. When I asked to return the items and purchase the correct ones from them in place, they wanted to charge a 30% restocking fee which was apparently a discounted rate . Will never use again.
I have rented the Lion,s Club Pit four times. Every time it has been a great experience. The front counter is easy to deal with. The yard people are helpful and dont mess around getting you loaded up. This year I had an issue when returning the pit. All staff was helpful. Hilltop sent out Garret and the situation was handled. It says a lot about Hilltop to do all they do for the Lions Club and help the community for free.Thanks,David
Good service, good equipment, good price.
Rented a stump grinder from this establishment. Same model I have rented from 3 different rental companies. This companys grinder operated less efficiently, used twice the fuel and cost 30% more to rent. Listened to an employee (turned out to be the owner) threaten to fight someone if they wanted to fight. Said owner later began barking across the store at me as I tried to explain the grinder performance problems to the the front counter attendant.While the 3 separate employees I spoke with seemed interested to solve any problems I encountered....the owner was successful in driving my business elsewhere for the foreseeable future.
Great place to buy tools. Only issue with them is they would not return a tool that was unused like any big-name hardware store would have.
Im not the kind to post reviews but sometimes you have to do the right thing. I started renting a while back. Ive spent thousands. They deliver on time. Replaced equipment that I caused the damage to keep my projects going. All staff are professional and especially Dan. The price was better even with delivery. Best service best price in the area. I came to this conclusion only judging based on their performance. Compelled to provide a review I discovered the rants against. Im no fool being raised country. Checked into the situation and discovered a bit of unwarranted jealousy toward the owner. Seems hes just plain better. Ill keep checking and update my review if he stumbles but I can assure you hes not the problem.
Asked simple questions and they decided not to rent the equipment because they didnt told me two different stories. Not honest people!!
The very nicest and helpful people. Their inventory is second to none. A tool lover’s, do it yourself’s, professional, or weekend warriors paradise. If you need it in one stop, they will probably have it, or tire themselves out looking for it. A true gem in Tomball.
I wasnt sure about Hilltop Tool Rental with all the negative reviews on Google, but I took a chance anyway. I am so glad I did...great customer service, friendly staff, and a no nonsense owner who is open and brutally honest. I find it a warm breath of fresh air for someone to have the fortitude and integrity to tell you the honest truth while at the same time willing to work with you to find a solution...the variety of tools and equipment available has met all of my needs, well kept equipment at a fair and reasonable rate. Definitely will be back.
Don’t buy from them off of amazon. They sent me a tool that they had removed the battery, charger and adjustment tool from the box. I knew it was a bare tool but wasn’t expecting a dust covered three year old model that you can’t find a charger or battery for and missing the adjustment wrench. The box was covered in dust like they had it one the shelf and happened to find it years later. I paid to sip it back and they charged a 30 dollar restock fee. I had to get amazon involved because 6 weeks later they hadn’t issued the refund but I had proof that it had been signed for. They also go by 1toptools. They need do go by 1Shadytools.
If you want to rent defective equipment, no be able to complete your jobs and still have to pay the rental fee and the deposit. Then rent here!They rented us a skid steer and trailer, the trailer had Michigan plates on it and was rusted to no end. Over time with loading and unloading a 14k lb machine, the tongue of the trailer endures a lot of weight and stress to it. When we had the trailer the tongue of the trailer broke from the frame. They were only concerned with picking up there equipment, instead of sending or letting me pick up another trailer. Since I am a repeat, paying customer! On top of them picking up the machine and not allowing me to finish my job they also wanted me to haul the broken trailer at my expense back to them. These people are rude and they do bad business. They dont service there equipment they are in the business of robbing people. I am very lucky that the Trailer did not break while I was on the freeway, I would have probably been on the 6 oclock news. It was a very dangerous situation and could have injured lots of people if it would have happened on the freeway.
They had some great deals online that I came into the store for. Everything works good. Keep up the good work.
Fun easy going people good helpful buisness
This place is awesome. Equipment is always in great order. They are very friendly and the staff is super knowledgeable about their products. Always rent at HillTop !
I was going to buy a new piece of Equiment they had advertise on there web page after all said in done the lady said it was $3,000 more then the advertised price ........bate and switch!!
Horrible customer service. Invoice over $2200 for rental equipment in one week..Put bogus charges on my card. Very rude.Go see Tomball rental very grateful for your business.
The owner is very rude.
Great place and usually have livestock trailers on hand for rent
Dewalt heaven so much variety. And the owner personally came out to assist us with our purchase. Very good business
Very rude to customers. There was an old guy there and he seems on edge, I tried to return something he had sold me because it was not working, then the old guy started to yell f u and stuff. Learned not to go there any more and beware of you are thinking of buying stuff here.
Do not rent. Horrible company to do business with. Absolutely rude and belligerent!
Always on time for deliveries. Competitively priced. Great service. Great selection.
I asked to reserve a piece of equipment for tomorrow. He said I had to come in and pay for it. I asked again if he would put our name on the piece of equipment and we would be in first thing in the morning. I just needed to make sure it would be there before I drove all the way there to pay for it. THE JERK HUNG UP ON ME! We will NEVER do business with this company because of the RUDENESS of this company. And I will suggest no one does either!!!!
Buyer beware! Buyer beware!! Very Dangerous company! We send them a wire transfer for a man-lift After 97 days and no machine our attorney had to send a letter to get a refund check! Now I see all the other poor reviews! Hilltop tool rental is the worst company I have ever death with in my 57 years. I would recommend Sunbelt Equipment over in Spring Much Better People
Staff very helpful. Equipment always ready and in good shape. I use them frequently.
Have rented from Hilltop over the last 12 years ....have always had great service and all tools rented have been in good working order. They have been flexible and prompt....very stress free rental experience.
If they dont have they can get it. My go to for power tools.
Perfect for the tools and service. Tks from Haras Hacienda team.
Tried to rent a drill, went to go pick it up and the front counter guy insisted I ordered a trailer. What a waste of time for me and my company. If you feel like getting yelled at for no reason go there instead of boot camp.
Very nice staff with a good selection of quality tools at a fair price
WoW I have done alot With these guys sense I moved out here in 02. They always seem to have what I needed and half way good deals on buying tools too. They always load anything I had bought and had always brought trailer to my truck and hooked it up. Even when the ball was not right. They gave me one that was No charge. My wife had to take a trailer to them she had never pulled and they did everything for her once in the lot. The only downside to the place was a bit high on there prices. But good place to rent from and if you need to buy good place too.
Have anything you would need n very reasonable price
ABSOLUTELY HORRIBLE!! HANDS DOWN THE WORST CUSTOMER SERVICE I’VE EVER RECEIVED!!!DO NOT RENT FROM THESE A-HOLES!!They rented me a faulty lift and then charged me an extra day for it and told me to get the F out.
Great employees! Awesome prices
They have good Inventory and will negotiate some on price
Called looking for nails and he asked (assuming the owner) if I was looking for 18 Guage I told him sure and he said well call me back when you dont wanna play the guessing game and hung up. Rude as hell and wont being buying anything from them.
Wish I could give 0 stars. Owner sucks at life. He is rude beyond all belief. Avoid this place even at the cost of your own life. Terrible business and anyone employed there are morons for staying there past two minutes. You are not even on a hill...
Watch the owner like a snake. Hes out to push his high rental solution. He thinks his equipment is a cadillac. Really just go down the road to a honest, contractor typical tool rental. I am amazed that my reaction was exactly like another guys. The counter manager seemed ok but forget them. The owner came out of the back office and my radar went off!
If you are looking for good deals and great customer service with a knowledgeable personnel. This is the the right store at a contractors level.
2 days ago a I was like many other people in Houston (searching for a generator). I ended up in Home Depot inquiry about the next delivery date when a customer suggested that I go to Hilltop rental in Tomball. I thanked him and quickly called hilltop rental. A nice young lady answered the phone and gave me all the info that I needed. The prices were almost twice the price for a generator the same size at HD or Lowes, but because this was a M&P store and could understand the price difference. So, I finally end up going to the location purchasing an Atlas Copco P3500IW generator for $1,293, this included tax. So, while trying to find out a little more info on the generator I run across Hilltops eBay ad for the EXACT same generator, but the cost was only for $925 plus tax. So with tax thats $1,001.31. That is a price difference of $292 extra that they charged me. There is a special place for people that take advantage of others during catastrophic events. I will be reporting this.
Very helpful and Huge invatoryBought 2 generators
Awesome young ladies at the counter made sure I got what I needed. Very professional!!!
Love the prices and staff
In business just to rip you off. Charged me $400 to ship 2 forklifts ONE mile down the road. Will never use ever again. You shouldnt either. On top of that equipment is not serviced and in poor working conditions
Great place for tools
Filled criminal complaint they used my credit card without my permission.
Very poor customer service. If for some reason you just wake up in the morning and feel like you want to get ripped off today, then you should do business with them.
This place sold us a bad nail gun and refused to give me a refund and accused me of breaking it. Never buy stuff frik these guys.
They BS about expedited shipping on Ebay. It took 9 days for me to receive an item. Returning product charge 20% for restocking fee is a rip off.
Its like toys r us for construction workers.
Updated, wanted me to pay 40K for back ordered tools. When ordered I wasnt told they were back ordered although he knew it
Equipment rented not running very good
Good deals on tools
Tried to do business with these clowns, waste of my time.
The guy that answered the phone was extremely rude and did not seem to care to do business with me at all!
Poor attitude horrible customer service called asking questions got mad and hung up on me I called back and he said listen Very hard and he slammed the phone down in my ear and will never use them again and will never suggest anybody use them they have lost business from me and several family members that use them often
Great service
Have everything
Great place. I rented a livestock trailer and the experience was easy and great customer service. Mrs. Dollins recommended and was glad she did. Will continue coming back in the future for other projects. They have so many things to rent. Price was excellent as well. Thank you hilltop team.
Bad experience they sold me an item as the best of all I wanted to return it and they did not take charge
The best good Reasonable prices
Prices a little cheaper than lowes and Home Depot
Good prices in some things, very high in others, they should have a day to have everything in special and announce it on the networks
Amazing