When my AC couldnt cool my house I knew there was a problem, Id been using another company for the past 5 yrs. to maintain my system and Id been dissatisfied with their service the past couple of yrs. so this time I contacted Reids to check out my AC. Chris arrived on time, was very professional and found my problem. Unfortunately for me the evaporator coil needed to be replaced, due to Covid and all the supply chain disruptions that part was in very short supply. Kelly worked non stop to locate a replacement coil and coordinated with the manufacturer to provide service not usually provided under the warranty. When the part was located they arraigned to pick it up and got it installed the next day. In total I interacted with 5 Reids employees, they all were courteous and knowledgeable, they kept me appraised of what was going on through out the process. I highly recommend Reids AC & Heat.

We have been using Reids since 2014 and have always had a great experience. They provide a 2 hour window for their arrival and text or call when they are on the way. They just replaced our old HVAC system. They were in and out in about 3 1/2 hours. If you are looking for professional, knowledgeable and dependable company for your AC and heat equipment, try Reids. You will not be disappointed.

I contacted a few other companies and no one could find the part I needed. I understand that it was back ordered but another company which I’d never call again supposedly ordered the part but never confirmed a date to me but tried to get payment without any services. I saw Reid’s truck at my neighbors house and asked him what issue he had with his unit. He gave me their information and they immediately got to work and a few days later they had me up and running.

Used Reids for 4 rental properties since 2009. Had a service call to a rental property. Jared came out did a service call and advised the a/c capacitor was not performing at its best and said he could change it for $365. I told him no, I declined the capacitor. Ive had my handyman change these in the past for a third of the cost. So my handyman replaced it the following week. Almost two weeks after the service call I got the invoice via email and I immediately responded that the total was not correct because they billed me $365 for a capacitor. I showed Reids HVAC my text with my handyman and the receipt for a new capacitor that I had my handyman replace for about $80 parts and labor. Ive sent 6 emails and finally had to call and talked to Leslie (office manager) two weeks ago she said they show in their records he replaced it. Common sense would suggest I told him not to do it, otherwise why would I have my handyman re-do the same job I just paid $365 to do. Leslie said she would have Reid call me back and never did. Just like he never called me back in my other Google review. Bottom line this is payback for me writing my two star Google review last year. Keep my $365, obviously you need it more than me! Should have never given you guys a second chance with my business. Ill be sure to spread the word through Facebook HOA web pages for the 4 rentals that should reach about 1500 homeowners.

Jared was very professional. Replaced a capacitor that was ready to go quickly. He was friendly, answered our questions thoroughly and did a great job. We’ve used Reid’s for many years and highly recommend them and Jared!

Exc service & professionalism. They were recommended to me & I will recommend them. I will now use them for any heating and cooling issues.

Jarod was thorough and professional as always. It’s nice to have the same Tech each time. He also observed water in the hot water heater tray and informed me. I was able to contact my home warranty company for emergency service scheduled tomorrow. Taking care of my home AC and protecting my home from secondary water damage. A great company.

Reid’s was quick to respond and professional at every step. They replaced our outside A/C unit and had us cooling in less than a day. All personnel were courteous and professional, and they followed up the same day to insure everything was working. I would highly recommend them.

I am so impressed with how quickly they responded to my request. Chris, Jessie and team are incredible. I Highly recommend this company!!!

After multiple issues with our old AC company I hopped on the Lennox website and low and behold this company popped up as one of their premier AC companies. After looking at their reviews I chose to call them and was not disappointed from the excellent customer service at the lady who answered the phone to the gentleman who came out and repaired our system. Explaining everything in detail to me. Highly recommend them and will definitely use them again.

Chris did an amazing job as usual. Arrived on time and was in and out in no time at all. Scheduler was polite and told me what to expect. I highly recommended Reid’s

Chris was here early and did a thorough evaluation of ourequipment. After explaining the need for repairs he completed the necessary work in a timely manner. I would highly recommend Chrisfor any A/C work

Amazing service! They were quick to dispatch a knowledgeable, experienced tech and the admin person went the extra mile finding the unit we needed and staying in touch with me thru the process. The repair was handled quickly and the installation crew were on time and efficient. Cant say enough about how great I think this company is - will continue to use them and happy to recommend them.

Excellent service. Very professional. Affordable.

Perfect service, arrived quickly, assessed problem, replacement was quick and easy as well. Will use again and always recommend.

Excellent work. Communication was great. Quick response to my A/C problem. All involved were professional & polite.

This is the 3rd or 4th time Ive done business with them and they are always on time and do the job right! I couldnt recommend them more!!!

Greg was very professional, answered all my questions in detail, and provided excellent customer service. Thanks to Greg I will definitely call on Reid’s again.

Jared arrived as promised and quickly analyzed the problem. He was able to provide a solution and our AC is now working properly. Thank you!

Very professional team. I felt I was in great hands. Will continue business with them for all future needs!!

Greg was great! Very professional and made sure they got everything right!

I’ve used Reid’s for over 20 years. Everything from repair, maintenance, and new A/C unit. Good people, good work, and they will be there when they say they’ll be there.

I used these people for approximately 15 years. They installed the two units I presently have. The last two times I’ve had a problem the tech seemed more interested in selling me a new unit than fixing my problem. I had one unit quit working some time back. The tech that come out said compressor was weak and I needed a complete new system. Quotes we’re extremely high. I decided to get a second quote. The company that came out quoted me about 1/2 the price, but said I didn’t need a new system. All it needed was a cooling fan motor on the outside unit. He replaced it and it’s been working perfectly for months now. Since I’m retired I don’t need to replace an AC just because a tech is lazy and would make a big commission for selling me new. I had to call several times to talk to Reid.when I finally got to talk to him, he insisted that the tech was right and I needed a new unit. Months later it is still workingIke a charm.he ask me what I wanted and I told him nothing I just wanted to let him know how I was treated. He still stood behind his techs diagnosis. He did refund the price of the service call.

Chris did a very professional job while checking our AC units, making sure they are ready for summer.

Efficient and pleasant to do business with. Very professional

We had a new AC unit installed by Reids AC & Heat last week. Robert and his team were very efficient and professional. They arrived on time, protected the flooring in our house, worked very efficiently and cleaned up everything that was removed from our old unit. The new air conditioner has been working great!

Great experience- on time, courteous, and efficient.

Great service. Our AC went out on a Sunday morning and they had a technician come by and check it that same day. They are very friendly and do what they say. We ended up needing a whole new unit and they promptly scheduled us for the install. I highly recommend Duane and the rest of his team!

Duane and his team from Reids AC & Heat replaced a gas furnace for us and did a fantastic job. Great attention to detail, great communication and great follow-up after the job was complete. We also subscribe to Reids annual service plan whereby they inspect/service our units twice a year. Very happy overall with Reids AC & Heat company.

Reids serviced our AC. Very happy with the technician.

Received a recommendation for Reids AC & Heat from my current HVAC guy who couldnt fit in the work. Very happy I called them. Chris came out, was very professional, explained the situation, didnt try and upsell, and just gave facts so I could make the most informed decision. They came out and did the work well, didnt leave a mess, and I feel confident my AC system will be working well for years to come. Thanks Chris, Leslie, and the team at Reids!

Wonderful service by good people.

Always on time quick and informative.

Evap Coil failed and Reid’s was able to come by the same day to confirm the issue. Next day they penciled me in and had it back in business in less than 3 hours. Couldn’t be more grateful for the team to have our home in an enjoyable state with 100 degree temps. Amber and Kelly were helpful, friendly, and quick.

Used Reids multiple times keeping them my number 1 on call out list to service 5 total a/cs in different rental properties. Finally had an issue mid June at a rental property. They charged me $160 to clean out a secondary line because I was getting a leak in bottom level of townhome. Next day leak came back. They went back and said the coil was leaking excessively. $5k later installed new unit. Later that day leak came back. They came back out including the guy that installed it. Couldnt find the leak. Therefore, I assumed a pipe was busted somewhere. Hired a plumber. They found the main drain line under the hvac drip pan was the culprit. Texted Reids HVAC guy and ask him to tell Reid to call me because I felt I just paid $5k for a new A/C when they just didnt unclog the correct line. I got a text back asking if they could have the plumbers number so I gave them his number. The plumber said Reid did leave him a VM, but still no call back from Reid to me to give that personal touch. Even though Im still bitter, I just called them up for a different rental to do a service call on another issue at a different property. I once again conveyed my annoyance that Reid never called me back about the other property thinking that would prompt a call and still nothing. I estimate over the years I have given them close to $25k in business, yet treated as if Im just another dollar. Just sad!

Reid’s AC is a great, fair company that has some unbelievable customer service. They have been the company that has serviced our home for many years.One of their technicians (Robert) is about as good as they come. He is extremely knowledgeable and very professional. Even with all the questions I had trying to understand how these systems work he was very polite and took the time to explain. We will likely replace our old unit within the next year and Robert is who we will be requesting to do the work.

Jared was prompt, courteous, and thorough!

The service from Reid’s AC & Heat has always been stellar. Tony is helpful, instructive, knowledgeable and professional. Everyone I’ve ever interacted with at Reid’s has been honest and warm. I really appreciate their commitment to great service and their friendliness.

Outstanding company! every single employee was courteous and helpful. From the front office to the technicians, everyone went above and beyond to help me with my A/C issue under warranty. I would like to mention that James M. was by far the most virtuous technician to ever visit my home. I would recommend Reids A/C and Heat to anyone looking for an honest and well managed company.

I’ve had this company come out for an AC “tune up” which was suggested by my Gas company. Unit had been functioning properly for the past 3 summers without any issues, but when the tune up began all of a sudden it’s not working properly and I’m given suggestions of things that needed replacing but also being told not to go through home warranty because they won’t cover it, go directly through their company.I in fact did contact my warranty company and had someone come out who did a thorough check of the system (in the attic and yard) and was told everything was functioning properly.Not only did I have to cover the cost for a service charge from my warranty company but also had to miss another days work for this company’s misdiagnosis.

The whole experience has been great. Carlos was prompt and courteous. (loved that he wore the shoe covers when he came inside). He took time to explain what he found (a piece of shingle from recently replaced roof stuck to fan motor shaft). He made sure my husband understood the problem and addressed his concerns that the motor may have been damaged. The repair was completed under warranty thought it was not a parts or labor issue. Prior to his arrival, we were given a 2 hour window of when he would arrive. We were kept updated on when to expect him. He was here, repaired the problem, and was gone before the 2 hour window was up. (and they worked us in). This company truly delivers. Thrilled that we chose Reids to purchase our AC from. Thank you guys!

Great communication and very professional work. Chris was very knowledgeable and shared very detailed information on our current system and the new systems available. I highly recommend Reids AC & Heat and will definitely use them should I have future issues.

Great service.

Awesome folks! Always take good care of me, and Ive been with them 12 years as a customer. Greg, my technician, is very friendly and knowledgable.

Carlos was on time, very professional and knowledgeable about what was going on with my system. Didn’t try to sell me something I didn’t need. Would definitely recommend. Took the time to explain everything to me and answered any questions I had.

Outstanding service from Kelly who was very professional on the phone and got a technician to come out the same day. Chris Clements was outstanding and knowledgeable in dealing with the situation and got my parts and labor done within 24 hours. Chris has Great personality and he explain everything that needed to be done. He went above and beyond to come back after the work was done to make sure i was a satisfied customer. I would recommend this company for any AC and heat service. My fur babies and me are happy with the outcome. Had air working within 24 hours of my calling in destress. Thank you for caring and giving that personal touch to your customers. Nilda Trujillo ❤️

Just like to say a couple of things about this company one this is a wonderful company from Lou in the front office all the way down to Jesse on the installation team everyone at that company was concerned with one thing and one thing only and that was getting me back up so me and my family wouldnt have to spend another sweltering night in our house if youre looking for a sales person that really has your best interest at heart you cannot do any better than RobertIt makes me feel good when the owner Mr. Reid stopped by the day of the installation just to make sure that I was satisfied with everythingThe best compliment I can give this company and the people that work for it is that I would gladly recommend it to my family or any of my friends if they need to have AC work done

I have used the same company for 20 years, but when he decided to cut back his workload, heading toward retirement, it was time to find a new company. Ive seen Reids advertisement in our local subdivision paper for years and was happy to see such positive reviews. I had the same 5 star experience. Great, personal service from Sharlene when I called. Chris came out that day. The line was clogged and the heater was only blowing cold air. He was personal and friendly, explained the situation and fixed it quickly. It was cold this weekend and I was happy and warm thanks to Chris. I will be using Reids from now on. Thank you for such a good team and good service.

Chris did a fantastic job repairing one of our restaurant’s AC compressors. He did the research to find out the parts were covered under warranty even though we were not originally the owner of unit. Chris provided superb friendly knowledgeable service. Highly recommend.

Robert was friendly and knowledgeable. Not only did he complete the tuneup, but he also explained everything so I understood. He noticed my vents were facing the wrong direction and fixed that. It was great customer service!

I was very grateful he came to repair my AC, thought I would have to wait a long time after Harvey. He put down protective cloths on my carpet. Made modifications to fit the updated unit. Added a tap and a sensor which were not on the original unit. All done very neatly and efficiently. Will be happy to call him back in the future.

We had our air conditioners and furnaces replaced. They were very professional and willing to beat other competitors prices. They show up on time and are hard workers. They were respectful while in my home and cleaned up any mess that was made while they changed the furnaces. Great job. Highly recommended

Our A/C quit working last night. These guys were out in less than 12 hours and got our house cooling again. In mid June it was brutally hot. You guys are awesome. Telling all my friends in Tomball. You can count on this company.

I have been a customer of Reids AC & Heat for several years now. I recently replaced my entire HVAC system. They were honest and thorough about my needs. The go above and beyond others when doing the work showing that they truly care about the customer. The entire job was done in one day, and I am looking forward to the savings on a newer more efficient system in my house. They even fixed our air flow problem in the bedroom making it much cooler now.

Call on Sunday afternoon in the middle of a heat wave, and Duane Sutton was out within an hour. He got my Ac up and working again right away. We will definitely be using them again!

I moved to the Spring/Klein area a year and a half ago. Our house is about 10 years old and weve had several AC issues. A neighbor recommended Reids AC & Heating and Ive had nothing but the best experiences with them; from the moment you call Lou and others in the office to schedule your appointment, until the last bit of work has been completed. Chris has been nice, professional and helpful every time hes done a repair. I always feel they really care about their clients and go out of their way to fit you in their schedule, like they did today when my bedroom AC went out at 2:00 this afternoon! I believe their prices are fair and their professionalism is an A+.

Robert came out on a hot Sunday and got our AC fixed in less than an hour. The price was higher than what I anticipated for the time spent fixing it but I understand it was a Sunday. He is very knowledgeable and very professional. He checked to make sure everything was working before leaving. He gave us advice on how to fix another small problem we were having. We will be signing up for the service plan soon. Thanks again

QUALITY work. Very helpful when unexpected problems arose. House is nice and comfortable.

We have had great experiences with the Company--both AC and heating. Carlos is top-notch in service. He is very knowledgeable, honest and professional. He represents the company well.

Our AC went out on the worst night when our baby had a fever. Duane came to the rescue at 9 pm on a Saturday and got our AC running again. We cannot thank him enough for being there for us when we needed him the most. We highly recommend Duane and Reids AC!!

We spent $16,000 on our air conditioner/heating system 3 years ago with Reid’s Air Our neighbor bought a system from them because of us. We have them check the system every 3 months and pay this company for that service. This week the system failed and their tech told us the coil is leaking and needed to be replaced. The unit is under warranty but Reid’s is changing us $1100 for labor. We aren’t wealthy and sacrificed to pay for the unit believing it would last. We called to talk to the owner but after 2 days he has not returned our call. I just can’t believe a company would be this dishonest. I believe the coil was installed incorrectly or damaged at installation. What company would have the audacity to charge for labor in this situation especially when they service the unit on a quarterly basis. We are also contacting Lennox.

Carlos was very professional and thorough in his work on my AC system. He leaves you with confidence in any AC work he does. You are lucky to have him as a employee or as a technician working on your AC.

Fantastic Service and quality work. Chris was super friendly and knowledgeable about the systems we use at our restaurant. Highly recommend calling Reids and asking for Chris to visit you.

Weve had to use Reids for A/C repairs twice now and theyve done an excellent job at being prompt and honest with their repairs. I recently had a warranty claim and they responded as fast as if it was a new paying job. The customer service reps and technicians are great at making sure you are completely satisfied. We will continue to use Reids for any future a/c and heat needs.

We have been using Reids for all of our HVAC needs for the last two years ever since we had a bad experience with a larger company trying to up sell us products that we didnt need. They do great work for a fair price and the service is always wonderful. One of their techs, Chris, is absolutely amazing. He tells us what needs to be done but doesnt try to over charge us or to make us pay for work we dont need. He is polite and he doesnt mind the fact that we have huge dogs. I like that he is straight forward and direct when dealing with us. My home is only 5 years old and has two units. We dont trust anyone else with such a costly aspect of home maintenance.

Its the middle of August in Houston, TX. Not the time you want your AC to breakdown! I had a friend recommend Reids AC & Heat, and it has been one of the BEST recommendations ever!! Today we had Chris, James M., Nathan M. and Jerrardo G. here to repair and replace a component of our AC system. They were on time, kind, courteous and did a phenomenal job in our 123 degree attic. Leslie in their front office coordinated the appointment and called several times to give me an update on when to expect the crew, etc. I cannot tell you how impressed we have been with every aspect of their service. We will share their information with friends and will call them again any time we have an issue. Pass this forward - it will be worth the call!!

I called Reid’s AC because I trust their work and service. Carlos is very nice and helped me to understand what was going on with my ac. Thank you so much for your outstanding service! I go with people I can trust! Thank you Reid!

I have known Reid for almost a decade. He and his team at Reids A/C and Heat are outstanding. They work well with me and are always accommodating. Thanks to all at Reids A/C!

Reids AC & Heat was more than accommodating when our air went out with a newborn in our home. They rearranged some appointments to get to us a little sooner and were quick to diagnose and fix the problem. Robert P. was very kind, professional and knowledgable. We would recommend to anyone!

Robert took plenty of time to explain all the issues and options for moving forward very carefully. He made certain we understood all the options from repairs to replacement and what expected outcomes would be. He was neat, professional and on time.

Late Friday afternoon we noticed our system was working constantly and not cooling as it should. We called Reids and had the owner come out to inspect it within 30 minutes of making the call. It was determined we needed some time consuming repairs. Reid set us up so we were comfortable that night and then had James show up early the next morning. James did a great job and got our system back up and running as it should. We never broke a sweat in our own home and would definitely recommend using these guys again!

Reid’s was able to get an AC service tech out to my house within 4 hours. The service man was exactly on time, professional, and took the time to explain everything to me. Capacitor replaced and we were back up and running in 20 minutes. Once again I appreciate the high level of service that Reid’s AC and Heating offers!

I am about visiting Reids AC & Heat to yell and get my receipts.Kelly H., she belongs to liar because1. she said I will send an invoice to your email - Never happened.2. she said I will mail the receipt to your home _ its been more than THREE WEEKS since said to send the receipt but I did not receive anything yet even though I called three times for the receipt (I am a rental manager I need to file up the receipts).3. whenever I asked questions, she said she would call me back, but NEVER made any calls. So I had to call back to check everytime (4 times).OrShe belongs to a sort of thief because I bet she is receiving every her pay-checks even though she does not do her duties.

Chris Clements from Reids is the most honest A/C tech we have ever met. Hes polite and kind and uses good judgement with clients even if they dont know anything about air conditioners. I would highly recommend him and Reids to anyone.

We have used Reids for several years - from seasonal check-ups, to coolant refills, to installing a new unit. The front office is organized and customer focused, and the technicians are reliable and courteous (insist on putting on plastic shoe covers / respectful of moving around the house / deal well with pets & small kids). I NEVER post reviews, but Ive been so impressed for how they supported us with a recent service call - I just had to share my positive review...

Carlos really did a great job with the service call. he quickly found the problem and fixed it right away in the Houston heat!! The A/C unit works great! Thanks, again!!

I personally want to thank Chris C, James M, Jerrardo G and Kelly H for providing an excellent overall service! After so many years I can finally say I have found my A/C and Heating service provider. I highly recommend them for honesty, knowledge and pricing. Thank you Reids!

Our heater stopped working on one of the coldest day all year. We contacted Reids ac & heat at 10:30am and they told us the earliest available was from 2pm-4pm. Then Lou ended up calling us 30 minutes later to tell us they could come earlier. They had our heater back up and running by 1 pm. Plus we were able to download a coupon online. So it ended up being fast & cheap. The service was great and Robert the technician was very nice and helpful.

BEST A/C Business you will find! Honest and fair...what more could you ask for? They do the work that is necessary to get your air conditioning blowing cold or your heat warm!

Prompt, professional, and courteous

GREAT customer service, Carlos explained and showed every step of his inspection process, the results and service provided. He his very professional, knowledgeable, caring and easy to talk too.

From the office staff to the technician that came to my house everything was great. They showed up closer to the start of the time frame promised and spent time explaining what was going on and the process of why he was doing certain things. I am highly impressed with the work this company did and would recommend them to anyone in the area.

Terrific prompt and friendly service. Carlos and Gerardo came out and diagnosed the problem and had things fixed ASAP. These guys worked with me through several issues with my system and were super friendly through the entire process.

Wonderful experience, from the phone call to the service! Highly recommended!

Carlos was polite and fixed AC quickly. Answered all the questions I had. Thank you

We had an awful experience with a previous full ac install and repair. We owned the unit less than 2 years before it had already needed repairing twice. Then along came Carlos from Reids AC. He quickly apologized for the previous companies lack of caring and put us at ease. I honestly felt sorry for Carlos because after our previous experience I followed all the techs around and asked a million questions! We went with a full package and replaced everything to make sure we dont have to think about this again for a long time! Our house is now an iceberg again! Great experience, Carlos is hilarious and just remember, its black coffee with 2 sugars ;)

We were referred to Reids AC & Heat by a neighbor and we will definatley use them again. Robert arrived on time and was very thorough in his inspection until he was sure what our problem was. I appreciated the time he took to go through our entire AC system. An overall good experience.

Great service...our service tech, Chris, on time and thorough in getting yearly check-up done.

We have used Ried’s for all our ac/heating needs for 10 years. They come out twice a year for annual checkups. And, have replaced both of our air conditioning units, one in 2011 and the other in 2012.Last night our upstairs unit stopped working and we placed a service call in to Reids. Carlos came out today to inspect the unit and determine why it was not running. Even though the unit is only 6 years old, He said that we need a new compressor. He was very thorough and explained everything in detail. We feel confident with Carlos’ explantation of the problem.We will write another review after the new unit is installed.

James went way beyond what was expected. We are grateful for the professionalism he had im walking us through how to fix our AC woes. We will be working w/ Reids AC moving forward because of him and the courteous staff.

As always Chris from Reids comes to my house checks my heating and Air conditioner and tells me exactly what he has done. I so appreciate the professionalism of these folks.. I trust them and would not use anyone else! Gay Cook

Technician Carlos R came and performed a thorough a/c check up, explained how the unit should be cleaned between check ups, explained and resolved any issues that I had. I have used AC Reid for at least 5 years and Carlos ranks among the best I had from the company.

Incredible service!

Reids air-conditioning did a wonderful job installing a brand-new Lennox XC16 system for my house. I was very impressed the way the entire crew worked very professionally, took care not to dirty any carpets, or scrape the walls as they lifted awkward and heavy components in and out of my attic . The quality of the workmanship is excellent . Reid also gave me very sensible recommendations and explained any changes that had to be made before doing the work . Thanks to Chris and James the work was also very well organized and a proper bill of materials was made up beforehand so nothing was forgotten. The results are fantastic ! The new AC system works quieter, more efficiently, and of course much colder than the failing old one. Thanks for making this job stress-free, and giving me such great service !

Our furnace has been giving us trouble during the first part of this winter. It finally died on the coldest day of the year. I had Reids come by and give me a quote on a Lennox system that that far better than the cheapest quote I got on a less efficient Goodman. They said they were able to install at 1:00 PM. They called me at 11:00 and were ready to install. They were efficient and had my house warmed up and ready to live in again by 5PM. Service was terrific and staff friendly. Would definitely recommend them!

Carlos was very knowledgeable, honest and friendly. I would highly recommend Reid ac for all your HVAC needs.

Chris diagnosed the problem in record time, and I was charged a more than fair price. I will definitely be calling Reids in the future.

I will highly recommend Reids AC & Heat to my friends if they have problems with their AC. My AC was leaking this morning and they came within an hour after I called. Chris C did a great job to repair my AC He explained every detail to me about what went wrong with my AC very thoroughly after he finished the inspection. He did a great job. Thank you.

On time quality workmanship from all 3 representatives (Carlos, James, and Jerrardo.

Robert was amazing...very professional, informative & extremely customer focused. We will definitely refer friends & family as they may need A/C & Heating service.