Worst wedding block experience. DO NOT USE THIS HOTEL FOR YOUR WEDDING!!! Complete incompetence at all levels with booking. Totally screwed up every reservation. We called, emailed and went to the hotel itself several times weeks prior to the event. Not one return call or email.. we had to purchase all rooms prior to the event because nobody would send the link for guests to book under and yet they wanted to charge us the amount for no one booking. Why? Because all 5 people we talked to quit. Names were backwards. No follow through with supposed fixes to the problem. Gift bags not handed out. Every guest told they did not have a room and were charged full price. I cant even begin with the complete idiocy of this hotel. For the cost of this place you would think they would at minimum purchase a decent computer program that would maybe communicate sales with the front desk. You cant get in touch with anyone at the actual hotel. And no shuttle service so forget that. Horrible Horrible Horrible. I would never recommend this hotel to anyone because quite frankly they would be taken for their money yet have no room to actually check into. I cannot stress enough DO NOT STAY HERE!!! AAAANNNDDDD....AT LEAST TWO ROOMS WERE NOT CLEANED PRIOR TO GUESTS CHECKING IN!!! Really?! Walking into a room with used personal items,, old coffee cups, and bed linen?! Supposed to be the nicest hotel downtown Toledo. HA!
In all honesty, not great. We attended a wedding reception with a cocktail hour before entering the dining hall. The bar was closed abruptly when the dining hall doors were opened and guests were not permitted to get a drink for dinner. Water was on the table and was served room temperature with no water refills until after the dinner was complete. The beef was served very dry as well. Not impressed.
Clean and spacious room with a fantastic view. Easy check in and out process. Rooftop bar is gorgeous. The only cons were there was only 1 working elevator so you had to wait a very long time and no air conditioning outside of your individual room.
Have no complaints about room cleanliness and the bed was very comfortable. What really earns the 5 stars is our check in Friday night and also Saturday night. We arrived about 9:30pm on Friday night and needless to say it was absolutely packed. The parking in front was full of people, the lobby was full of people and it was a lot to handle. The valets were very well organized and helped us immediately, then inside the lobby we were checked in and on our way to our room within 5 minutes. We returned from our trip to cedar point Saturday night to find the hotel just packed again, once again the valet was quick and easy. If we return to Toledo or make another trip to Cedar Point, this is where we will be staying.
For my wedding this past week, I used this hotel to accommodate my out-of-town guests and bridal party. I was extremely disappointed in just about everything. Reserving a block of rooms with a special group rate was the biggest money scam. I asked if I could pay for early check-in and was told to book a room the night before if I wanted to guarantee an earlier check-in time. One of my guests spent 45 minutes on the phone with the hotel staff just trying to book his room in our block. Another guest paid for an early check-in when she made her reservation, but when she arrived she was told it wouldn’t be ready for a couple of hours. Another one of my guests was charged twice (about $500 for one night), and they were told by the hotel that there’s nothing they can do. Another guest left something valuable behind in the bathroom, so we called the hotel within just a couple of hours of checking out to find out how we can get it back. They referred us to a website and said someone should be in contact with us within 2 days, but we still haven’t heard anything after 6. The room that my husband and I stayed in had a very bad leak in the window. The towels were hard and crusty. I don’t believe I got what I paid for, but I just want my family and friends refunded appropriately. I’ve left a few messages and sent multiple emails to the sales department who helped us get everything set up, and have received no response. The heights is a good place to hang out and eat but don’t waste your money on a room at the Renaissance.
While trying to a book a stay here for a wedding I called to get the block rate. Week 1: called twice and was put through to 2 peoples voicemails -- neither called me back. Then week 2: I called and the phone number on their site didnt work and went straight to a busy/out of service tone. I guess I wont be staying here since I cannot get ahold of anyone. Its unfortunate because I usually enjoy Marriott hotels quite a bit.
If I am being charged above average prices, I expect an above average experience. What I got was very average. Bed was comfortable, water pressure in shower was decent, and the view was nice, but overall the room was very overpriced for a pretty standard room. Was surprised there wasnt even a mini fridge. Elevator was very loud and could be heard clearly from the room at all hours. Was not informed ahead of time of construction which would have been nice for navigation purposes upon arrival. Was told when booking that we would have access to the club lounge, then were informed after check-in that is was closed. There was a lack of flexibility in booking, and we were required to reserve a minimum two night stay. Also, the restaurant staff at the Heights was unaccommodating and uninformative as to why we couldnt join our family for breakfast. Some of the food people ordered looked pretty good, but I paid over $15 for a waffle that was very dry and served with no butter or cream to combat that dryness. Disappointing. If I am paying that much for a hotel room, I expect the quality and service to be exceptional, and it wasnt. I also expect my fresh towels not to have holes and be falling apart. I have paid half as much for much better experiences.
Room was comfortable concierge attendant was great but food was extremely poor. The heights restaurant gave me a burnt pizza and the restaurant in the lobby ran out of chicken.
Very nice establishment but I see room for growth.. first of all, Upon check in, they gave me a king bed room when I booked a double, so we had to come back down stairs with all our things for that!..before that the clerk didnt articulate that the room key operates the elevator, another customer showed us this.. so embarrassing-- first time experience....then the parking... valet is cool but the parking garage is down the street!! I suggest you make a map for customers seeing that the valet guys did their best to explain how to get to the garage entrance... also explain what the color code circles in the parking garage mean?? I just hope my car is still there in the morning... basically check in was stressful! Not worth the cost besides walking distance access to everything downtown..
Love my visits to the Renaissance Toledo Downtown Hotel! While I am primarily visiting for business, I greatly enjoy the hospitality of the front desk staff, the valet, and those who work in the restaurants onsite. The environment is very welcoming, and the appreciation shown for loyal customers of both Marriott and this hotel in particular is greatly appreciated. I love the comfortable beds, clean rooms and nice views. I especially enjoy The Heights at the top of the hotel, when my schedule permits a visit. My only recommendation for improvement would be to add some level 2 destination chargers for guests with electric vehicles out front. There are almost always a couple Tesla’s or other EVs parked out front when I arrive. Most EV owners would be fine with a surcharge added to the cost of valet to wake up with a full charge in the morning. It would make travel much easier, but that aside the hotel and staff are fantastic!
Everything was great except there was an issue with the air conditioning unit. The room did not get below 72° and felt muggy. I did not get a chance to talk to maintenance about it.
Stayed for a wedding and the rooms were split horribly. Front desk was no help, rude to bride and many others . Almost everyone’s car got broken into that used valet as well as just being left unlocked and ransacked through. Promised refunds on all wedding guests rooms and only some were refunded . For over 300$ A night this place is stealing peoples money . Also good luck trying to call the front desk they just don’t answer ever . Called over 20 times and waited over 30 minutes numerous times to just never get picked up on the other end . Horrible horrible customer service here
The location is great--nice view and close to everything in the city. The happy hour at the bar is also decent, and the staff are friendly enough. However, the room quality and size are just ok, and the cost is way too much for what youre getting. $300 for a Saturday night plus $22 in parking is ridiculous--Ive paid less for a Shangri La in downtown Sydney. In addition, there were no hangars in my room, which is unacceptable in a business/event-oriented hotel. I asked for some and it took over an hour to get any.
How much a hotel costs per night, and where, sets an expectation for services availability... Coming in on a Sunday afternoon to find none of the three food options open was a bit absurd. I get it, its a slow day, but having SOMETHING available, especially considering there is not much else in the immediate vicinity, is an amenity not necessarily a profit maker. Room was okay, but their idea of river view is apparently the river behind the giant building next door. Faucet was broken, functional at least. Sink did not drain and could hear gurgling when people above or maybe next door used theirs... all things said, not a Toledo $256 night for me, wont be back.Follow up: The response from the Hotel is as disappointing as the overall stay... its the kind of thing that says, I get paid to manage this, but have no willingness to manage it.
Comfortable beds, very pricey, with no continental breakfast. Rooms not stocked well daily. For a big place hardly any carts for luggage. The 2 restaurants in it were very pricey!
When we checked in our room was not clean. None of the outlets in our room worked except two in the bathroom. The only lights that worked were in the bathroom and the entry way. There was a layer of dust on the phone that prevented me from finding the right button to push to report the issue. After reporting that I saw a bug on the headboard of one of the beds. My sister pulled back the sheets and discovered another one. Called the front desk who said their manager would call me. A few minutes later she called and downplayed the issue. She moved our room, which gave us a slightly better view. There was no rush on the ladys part to bring us the keys and not even a discount for the issue. When I come back to town, Ill definitely look for a better hotel in the area.
This place was very swanky. Wish they would explain the whole Jeep explosion 9f decorations. Also they not only do not offer a Jeep owners discount they will actually roll their eyes when you ask. Also they do not offer discounts for three feet between two people nor a good eyes no glasses discount. Over all the bar was very nice, the lobby was amazing. We sprung for a suite which was money well spent. Great place great experience. Have been back since.
The rooms were a little small and outdated. No complimentary breakfast or coffee (unless you used the little coffee maker in your room). Eating there was pricey. The view of the river was awesome though. Didnt think it was worth the cost.
The actual hotel and staff were good except for the front desk staff when we checked out this morning. Very unprofessional and rude. Otherwise, the stay was overall a great stay. Front desk definitely needs training on customer service!
Hotel was nice. valet was a little expensive $22 per day. Sunday they have no breakfast unfortunately. Over all its a ok place.
Staff is wonderful - have to put that out there first. However, we had a lot of issues this time around (and we love Marriott hotels!). Our room for our Mothers Day getaway for which we paid extra (large, corner room, river view, Club Lounge access, king bed) did not have club lounge access (apparently due to Covid?) and there was a terrible intermittent grinding noise that shook the room. The room was not supplied with coffee cups, creamer, etc. or an adequate number of towels for two. We asked to switch to a quieter room and we were moved to a smaller room (losing that which we paid for). Again, the staff was wonderful and worked to get things taken care of but obviously, we did not receive what we thought we paid for.
The rooftop bar is really nice! The view is amazing, didnt eat here, so cant tell anything about the food, but its a great place to have a drink or two
The staff and the front desk and valet were friendly and helpful. My room wasnt as clean as I would have hoped. I always clean the toilet and spray the bed whenever I stay in hotels. In the bathroom I noticed a pill on the ground which I tossed in the trash and whenever I lifted the toilet seat I noticed what looked like dried urine. I did not report it to the hotel staff since I was already cleaning the toilet anyhow and to be honest I didnt feel like gathering all of my belongings and moving to another room. But I expect more from such a nice hotel and for the price that I paid.
Pro: Rooms were nicely decorated. Beds were comfortable. Friendly staff.Con: Mold in the shower several areas. Hair that was not from my group hanging from the shower. Check in online for 1pm and called to confirm. Told to come in when we arrived from out of state we were told the room was not ready and would be by 3pm. We left to get food 10-15 minutes later we received a call that the room was ready. Wish we would have known so we did have to unpack the luggage again. We would have just waited in the lobby.
Great views of downtown, the service was good and we like to come here to get a few cocktails with friends. Nice gathering place even if youre waiting, you can grab a drink and sit in the little lounge area while being comfortable and able to relax.
This was the worst stay I have ever had at a Marriott. There was no hot water, the ac in the rooms would not allow the temperature below 74 degrees, the shower door was broken, and we were missing amenities in our room. If you tried to get through to the front desk for assistance you were just put on hold and never got to speak with anyone. The hotel was sold out for the weekend and most of the time they only had one elevator running that could fit a max of 6-8 people if you were pressed against each other, so much for social distancing. The elevator lines were ridiculous and there were not available stairs to take from the lobby up. It was impossible to get a drink at the bar. There were three weddings at the hotel that weekend. The bar staff told us they were underprepared and that they were too busy to serve us drinks. I have never had a bartender anywhere treat me as rude as we were treated. The hotel knew it was sold out, they knew there were three weddings there, but they still chose to be understaffed and to turn off all of the elevators but one. It was absolutely horrendous!
Very disappointed. Corner Suite and the only thing good about the room was the view. Light bulbs missing from chandeliers, dirty carpet, spare plumbing parts in the floor, usbs didn’t work, no bottles water, coffee or tea available. Tape and streamers from a previous guest left hanging on the wall. Never again.
Great hotel the roof top bar is excellent, beautiful views and talented bartenders.
Very chic hotel, cute room. Construction makes finding the hotel a wee bit difficult. Theres only valet for parking but that was actually nice. Staff was extremely nice and engaging. Would visit again
The front desk staff named Erin she Has excellent customer service and I will definitely recommend staying at this location
They place was nice the smaller rooms are ok.... the bigger rooms are nice but could be nicer for the **mn price...also had no microwave so I couldnt reheat my 300$ meal from down stairs without going downstairs and having the night dude reheat it in the kitchen.. other than that the place is a wonderful spot to vacation and see amazing sites you wont see in other buildings around town...the restaurant upstairs is decent but very small menu the restaurant downstairs is quite over priced but its tatsed good...over all this IS A HOPPING SPOT FOR A GOOD VEIW!!!!!!we go twice to maybe 3 times a year for a local get away!!!
Great staff, excellent service and very accommodating. Hotel is tired and needs an update. Rooms are worn and need to be updated.
Just went for the corner view room and my birthday getaway. No pool. Not bad for one night. Water still not hot as said in reviews. Room seemed larger in picture
The room itself is gorgeous. The elevators sometimes work so that is frustrating. We ordered dinner from the Heights and it was not correct and also not good. We were so excited about our stay, but I don’t think we will return
One plastic cup in my $250 room ... Otherwise nice. Downtown hotel.
Place was great. Not much negitive to say, due to Renaissance being a fine example of a 4 star hotel. The view was as good as the room itself. I was able to see the glass bridge and other incoming ships.
Absolutely an AMAZING experience !!!!The room was amazing !They offer valet car parking which was free to my knowledge, ( I tipped when I left. )The resteraunt high up in the hotel made some pretty amazing food ! It was a great place to bring my girlfriend for a date before we had to leave the next morning.We were traveling from the east coast to the Midwest and only stayed 1 night but it was the best experience Ive ever had in any hotel ! The day we left I turned to my girlfriend and told her, I wish we could have stayed for a week !That one night cost about $150 and the dinner was around $80 for the both of us but it was worth every penny !!Truly an amazing experience, and for sure the best hotel Ive ever stayed in.Air conditioned room, beautiful view of the water channel ( from a high level floor )Big tvAmazing bed !!!!The shower was different in the sense that it had a bench and glass sliding doors.( Not something i was used to or expecting but I was VERY surprised )If youre planning on going to a hotel to sleep, vacation in or relax I highly suggest this one :)
Beatrice and Daneesha from housekeeping made my stay a 5 star experience! Their kindness and customer service were amazing! Thank you again ladies!
This was a beautiful hotel. Very well maintained, people were very considerate and pleasant.
Beautiful hotel, shouldve known a Marriott!
I love the food choices they have there.
Did not stay in the hotel only went to the rooftop bar 😒... wait staff was kinda slow but not the issue, the hostesses was not very polite with our group who wanted to be outside in a area that had a great view but no service and that was OK with us as we were only having one for the sunset
This was before covid-19 a really nice 4.5 star restaurant. But now its over priced poorly cooked and terrible serves make me wish I had never returned. We spent 90 minutes total here mainly because steak need cooked 3 times just to get it right. 1st over cooked badly second under cooked badly 3 was ok but was the second refried.
A beautiful hotel, everything is absolutely beautifully decorated. The staff are excellent.The decor of the hotel greatly represents the city that its located in, with its many art installations and actual local artists used to decorate the hotel.The restaurants are some of the best Ive seen, very cool yet elegant design. As well as the rooftop patio overlooking the river, thats just awesome. I dont know about the food quality as I didnt eat there, however the atmosphere is out of this world.I rate this hotel on my highest recommended recommendation of recommendations, an absolute must go to hotel if you want to experience awesomeness.
Need to update your website to let people know that there is no 24 hour room service for dining. It was stated on the bonvoy app that I would have club access. Club is closed. No access. Our room came with a a small amount of toilet paper seems like that is an item that we shouldn’t have to ask for. $7 and some change for two coffees at the food stand where you can also get some microwaved food. Really not what I expected for a room that cost over $200 a night.Staff were friendly and everything was clean.The heights bar/restaurant was probably the highlight of they stay.
One of our favorite places to go for good food and drinks
Beautiful hotel. Comfy bed and pillows. Modern decor. Great restaurants and food.
This is the premier place to stay in downtown Toledo. The staff are pleasant enough. The valet is the only parking option. They are 20 dollars a day, scratched my truck door, and the entrance is not organized which adds to delays comming and going. There has been a latex glive in the fitness center for a couple days. Cups just floating around the hotel. Admittedly there was a wedding last night, but 0 effort to try and keep it tidy. Someones blood was on my bathroom cabinet when I checked in. Looks like the ventilation has never been cleaned. Basically, when you are the main show in town I guess you dont have to try real hard.
From arrival to departure it was a great & experience.. Everyone was very professional & nice. Great service in The Hieghts. Thanks for a great get away.
Beautiful hotel, was unaware of the valet parking. I parked elsewhere. I enjoyed the historical facts of the hotel. Very clean and inviting
The elevators were malfunctioning. The front desk staff was curt when I called to check out. They allowed me an early check in. The coffee in the lobby was unsatisfactory althought the woman who served it was fabulous and charming. There was construction in front of the building.
Definitely not a 4 star hotel! The room they gave me was not cleaned well. Parking is 22$ per day. No room service either! I wouldn’t recommend this hotel to anyone.
The Brim House food was delicious. My server was the best!!
We stayed 1 night over valentine’s weekend and everything started out amazing. Our room was beautiful, that is until we looked out the window and found what looked to be mildew under the wallpaper surrounding it. Maintenance was sent to our room and he stated, “ the window looked like it had been leaking for awhile and he was gratefulwe found it”. He cleaned the sill and sprayed with bleach to “ kill” the mildew/mold. After he left we had paint chips all over our floor by the window. We were initially told we could not be moved due to the hotel being at full capacity. Then the front desk called and said they had found us another room. We were very appreciative. I know things can get missed but I can’t fathom how no one else cleaning the room prior had noticed this. However, the hotel staff handled the situation very well. We checked out today at 10am. My husband had left our valet card in our first room from the previous night. The gentleman at the valet desk said since we didn’t have our card he would need the color, make, and model so he could send someone to search for our car. He said he was not able to use either of our names to locate.....WHAT?! Mind you he never asked for the license plate number, how many white nissan maximas are in that garage? How would he know it was ours? We took matters back into our own hands and asked the hotel staff to send someone to find the valet card in our room, they did! Finally at 10:49 our car was brought up.... I hate to think how long we would’ve sat without them finding our tag. The valet service appeared to be ran by teenage boys who were just old enough to drive.... they definitely need to be taught the same customer service etiquette as the hotel staff. We LOVE the heights and it NEVER disappoints, I wish we could say the same for the hotel. Again many kudos to your hotel staff for doing everything they could to make us comfortable! If I could give the valet negative stars on this review I would, much room for improvement.
Room was comfortable. Lots of construction at this point one on the streets in front. Difficult to get to if you dont know the area. Front desk folks did not understand the difficulty walking where construction was so directions to a breakfast place was not clear.
Id give this place 5 stars but unfortunately when we arrived in our room the bottle of water that they provide (and charge $5 for btw) was almost empty. We called the front desk immediately because I didnt want them to charge me for a water I didnt drink, let alone one I could go purchase myself for half or less of the price plus we had brought our own water. The front desk told me everything was all good and that shed make a note so we werent charged. 2 days after we left I noticed they still charged my card for it. At that point I wasnt going to call and make a fuss over $5 but they should really check their rooms better. Makes me wonder what else in the room wasnt checked before booking it out. I expect more from a marriot.
Fabolous Restaurant. My Favorite In Town.
Stayed Valentine’s weekend. Our room had chips crunched up on the chair in the room. The bathroom wall had dirt and hair on it.. could not be moved due to capacity.. the next morning we couldnt take a shower due to no hot water.. front desk was called and was told nothing they could do about it.. terrible customer service..
Very nice rooms. Wish parking was a little closer . They have valet but I was coming and goin alot. That can get pricey fast
The only hotel I stay at when Im visiting Toledo, not only is it the nicest hotel in town, but it also has one of the best staffs!
Guy up front who looked like big hoss from pawn stars was rude.
Nice hotel but they are high priced. Rooms I would think would be nicer but just like another hotel
This hotel is a nightmare. You’ll get more sleep in a Tijuana Brothel. First I was put in a 2nd floor room over the banquet hall so that all I could could hear was bass from the music vibrating through the walls, then I was moved to a higher room which actually had a party going on at the end of the hall. On top of that, every 10-15 minutes there was a loud brrrrrr sound like a heavy table being dragged across the floor on the ceiling above my room that shook the room so that any time I felt I was about to fall asleep, I was startled back awake. Then throw in the maskless, White Claw swilling Karens and Chads stumbling through the halls all night slamming doors. Staff was anything but helpful and didn’t seem to care about anyone that wasn’t with the wedding or whatever that was going on — and yes this is during COVID so I don’t even know how that large of a gathering is even allowed.
Beautiful hotel, nice place to visit. Scenery is great.
The wedding reception that was held there was done well. The food was very good and the venue was very nice.
This hotel is awful. It is overpriced and the rooms are very outdated. The front staff were not helpful and my overall stay was so disappointing. I had high hopes but this place just didn’t deliver.My room was missing shower towels and it took them forever to deliver them. I don’t think I’ll stay here again.
Rooms were nice. Im now editing my review due to the fact that weve returned and got the overall experience was better
We came from Chicago to meet with friends at the Toledo Museum of Art. After a long day of being on our feet and a delicious meal at Mancy’s, I was looking forward to a nice hot shower. Nope, the water was tepid at best. The next morning the water was still cold. My fiancée called the front desk and he was told they were “monitoring” the situation and they were hoping to have hot water in “an hour or so”. I had goosebumps my entire shower. Unacceptable. Also, there wasn’t even hot water in the sink for hand washing. During a pandemic, one would think that would be imperative.
I stayed with them a couple weeks ago and unfortunately I got robbed right in the front of the hotel at gun point.. Ran inside and yelled call the police and the front desk staff just looked at me and didn’t call the police untill way too late and said I could not see the cameras.. I felt very unsafe and the staff did not help at all. As a matter of fact I got a sense the one of the staffs actually had something to do with the robbery. I strongly do not recommend !
We stayed at the renaissance for almost 2 weeks so we got a sense of the good, the ok, and the great.Good: rooms and service. Rooms are nice but nowhere to put your clothes. Service we got was great when we were proactive; however we were not verbally told the valet was $22/day.The ok: Food - the restaurant on the top floor has some tasty items if you choose wisely, and probably best enjoyed dining in.The great: location and views - right on the water and our room had view of the river
Very busy but very clean enjoyed our stay.
Very nice. But the Staff is Brilliant!!
It was our first stay. For our 12th anniversary. It was so nice. Everyone was so polite and helpful. Will be back
The Heights is on the 12th floor. The restaurant is well kept, food is really good and very clean. They also have 3 igloos outside on their terrace for reservations to eat in!! Good prices here as well.
Wonderful place to stay. 2 great restaurants in the building
Super cool hotel in the downtown area right by the river. Friendly staff, unique decor. My room was very clean and the bed was super comfortable. The only drawback is lack of self parking at the hotel. Valet parking is only available at $22/night. Self parking is available a block away for about $6-$8/night
Room was ok, customer service was severely lacking . Asked for a microwave to be brought to my suite and was told it was coming twice by the front desk to have it never come . Too difficult to book a room and the valet had numerous cars broken into the 2 nights I stayed . Would not recommend to anyone
No microwave despite paying top tier for a room.
We stayed there this past weekend to have a quick getaway and to visit my mother-in-law. We entered the room and noticed there were no towels or remote for the television, we left out to grab lunch and stopped at the front desk to let the associate know and were told that it would be taken care of. Upon returning a few hours later, we noticed the issue had not been resolved, so I call down to the front desk and ask the ETA,for both. After waiting another hour I call back and was told they will send someone up, 30 minutes pass and Lexi (who was amazing) comes and brings towels and so I asked her if she also would be bringing the remote for the television, she goes to her her supervisor and about 20 minutes later a gentleman arrives with the remote. At this point it has been about 4.5 hours since checking in initially. We leave again for dinner and upon return use the valet service to park our car for the night, but when it was time to check out our car was dead due to lights or something being left on, and we were forced to sit and wait another 40 minutes. I asked to speak to a manager and was told there was not one on duty but to call the corporate number. I called the corporate number and filed a complaint and after not hearing any response after a few days, I called back just to find out my case was closed without any resolution or even a simple apology. After reading some.of the other reviews it seems that maybe all customers arent valued equally, or the staff and management are just not interested in providing good customer service. But after paying close to $200 for a night of terrible service, I dont think a simple apology for the terrible service or at least acknowledging the issue is too much to ask. I will never be back.
Perfect for any downtown activities.Top floor restaurant has some good food.Rooms were clean,beds comfortable and all interactions with stuff proffessional.Will stay again.
Great hotel to stay at when you are planning on going to Hollywood Casino. A small Uber, Drive or outside of Covid (a shuttle) away from the nino
Great location to walleye and mudhens game
Dirty room, unpleasant staff. There was sand and dirt in the bed. Non one was ever at the front desk to help, or even answer the phone. Did not offer anything for terrible experience. Felt like that was normal for them.
We stayed two nights, no hot water.... really disappointed bc the view and room were nice
Our room was awesome with a great view of the river. Beautiful building with a rooftop restaurant! Not far from the casino. Will come back for sure.
I am an amateur review writer. Truly. That said...The Renaissance Toledo Downtown Hotel is a gem on the Maumee River in the heart of the glass city. It is comfortable, stylish, refreshing, and relaxing. The hotels attention to detail in the design of the public spaces, rooms and entertainment areas are matched by its friendly and caring staff. When in Toledo, I recommend you look into a stay at the Downtown Renaissance.I travel to Toledo on business and this hotel has made the trips most enjoyable. For me, there are three options on the property for a pleasant evening: The Brim House or the rooftop bar the Heights or both! The menu selections are diverse and delicious. And, other off site establishments are within walking distance.Only consider this hotel if the following things are important to you: a good nights rest, a vibrant atmosphere for a cocktail, or two, delicious meals just an elevator ride away from your room, a scenic sunset view of a city on a river, nice people all around you, super clean room, and I could go on.I hope this helps!
I would of gave 5 stars but yhe short half bald guy that works at the front desk is completely rude!! I asked a simple question about downtown and he was snobby and just does not belong in customer service!
Very clean rooms. Nice roof top bar.
Room was great but I wish there was a microwave and refrigerator in the room.. Other then that I had a great view of the boardwalk
Attentive front desk...clean room...love the decor ..906 room...partial view of river....needed extra towles....used app...were here within 30 minutes......love this place will be back again
- Address:444 N Summit St, Toledo, OH 43604, United States
- Site:https://marriott.com/hotels/travel/tolgp-renaissance-toledo-downtown-hotel/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2&y_source=1_Mzg5MDI3Ny03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
- Phone:+1 419-244-2444
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