Ahmad also known as AC was so great with helping me find a car I loved. I told him I wanted a black Honda passport and he did not disappoint. I had to wait a little bit for the car but that was no problem at all. He was so kind and helpful, and became a friend in the process. Definitely will recommend him to all my friends and family! :)

This is my second purchase with Brown Honda and I couldnt be any more happier! If you are looking for an awesome salesperson... call Wendy! She made purchasing my car an easy transaction!

I’ve worked with Brown Honda for over 20 years! I am late on a review. Mark and Karen have been my go to folks there! Thank you both. But I also have a new guy name John C.! You guys will be in good hands with Brown Honda!

I have been with the Brown Honda family since 2007… they have always taken real good of my car service needs.The staff is super friendly and very professional! I would highly recommend them to just about anyone, when it comes to providing quality services for their car’s!Thank you Brown Honda!!

John Cheung was our sales rep and Eric Olsen (business manager) these guys were amazing they handled everything all we had to do was drive our car home. If you are looking for a salesman and business manager with true integrity look no further than these 2 gentlemen at Brown Honda in Toledo Ohio.

A few hiccups with the car not matching the post online, but not a major issue at all and ultimately I felt it was a fair deal. Very friendly staff that does well with communication and walking you through the process. Tim especially was a great help the whole time. Would 10/10 recommend to anyone.

Super friendly staff. Jonathan was quick to return calls, and answer all my questions in a timely manner. I couldn’t be happier with my experience at Brown Honda. If you’re looking to purchase a new car with ease I highly recommend Brown Honda and Jonathan!

Had a great experience with Brown. Talked to John Cheung about getting a the list for a type r. He walked me through everything made it quick and easy. When it came in it took less then 24 hours before I drove off the lot with it.

Without a doubt, John Cheung is the BEST salesperson I have ever dealt with. He is everything one wants in a salesperson: professional, knowledgeable, personable. This is the second Accord I have worked with John. He takes the time to go over all of the features. He goes above and beyond (getting my garage door programmed). I did not even check the other Honda dealer. I highly recommend John.

Jamie is a great salesman. He was very nice and helpful, but wasn’t high pressure. I had a great experience buying the car. The finance guy (I’m sorry I forget his name) was also very nice and helpful.

This is vehicle #2 that I purchased from Brown Honda and both experiences were wonderful! Both times, the staff was personable, friendly, and you could tell they truly care about their customers. They deal I got was fantastic and they made sure to get me exactly what I wanted. Id recommend them to anyone, again and again.

Doesn’t matter who you work with at Brown Honda, they treat you like family. Shannon, Keith B. Eric O., they are all awesome. Our family now has 3 vehicles. All are from Brown Honda. Great staff, great selection, great financing. I can’t say enough.

Express service used for routine maintenance. Unscheduled appointment. Courteous greeting and explanation of work to be performed by Patrick; work executed by Chris. All performed competently and efficiently - 15k service and inspection checklist; in and out less than 90 minutes including freshly washed car.Well done; thank you.

Shanna was great help from start to finish. She went above and beyond throughout the entire process to make sure I was completely satisfied with the purchase I was making. The sales associate, Tim Hernandez, was very informative and helpful as well. I couldnt be happier with my experience at Brown Honda.

They are asking $28,000 for this rental crapppp (U587323) with structural damage. It was repaired terrrribly, the hood touches to the fenders, the deck lid touches both sides and rough paint. The previous owner sent me pics before it was repaired and I am loading it. Dont buy from these dishonest people

My tire pressure light came on and I drove straight there. I had swerved to avoid debris in the road and hit a curb so I wasn’t surprised when the light came on. They got me in right away and kept me updated on the progress of replacing my tire. They always take care of me and yet another reason why I remain loyal to Brown Honda.

Excellent customer service by Sam. Personable, friendly and knowledgeable about what I needed. Didn’t try to sell me something I didn’t need and was realistic with the time it would take. Brown has notoriously good customer service but Sam’s was above and beyond.

John Cheung was great to work with. He kept me posted on the progress of my new new car delivery and made the car buying experience efficient and seemless.

First time having service done on my Accord at Brown Honda and I was very pleased. Patrick was great to work with he was very transparent on recommended service and offered options of what will be needed in the coming months. 👍

Brought car in for repairs after a fender bender. They did a great job working around our schedule, sorting out estimate for repairs with insurance, and remained in touch through the whole process. They even followed up directly with insurance for us when we discovered they sent two separate checks for different amounts. We’ve had repairs made over the years at different dealerships & the communication from Brown was by far the best we’ve experienced.

Raise your hand if you dread car shopping!(hand raised, high!) Thats why next time Ill go directly to Brown Honda and ask for Tim Hernandez he just made it easy and peaceful, and he was actually respectful to us in the fact that he didnt try and double-talk and convince us of something that we werent interested in, and we appreciate that so much! Hats off to Tim, at Brown Honda. We were in and out of there in an hour, with mental energy to spare!

We purchased a 2018 Honda Accord andI noticed right away that the remote start was not working and the car needed rotors. I checked with our salesman and he said to make an appt with the service dept. I was able to schedule an appt online. They got me in quickly and had the car for one day. They replaced the rotors and fixed the remote start. Im very happy they stood behind the product and the car they had certified. Thats how you keep customers for life.

Brown Honda did a great job repairing the damage done to the side of my car. And gave it back to me spotless inside and out!

Automatic starter & oil change schedule, asked check for leaky tire. They didnt do oil change and only got one remote for starter @ very expensive price thought would have got 2 remotes. Valve stem sensor very expressive not covered under warranty, but he did kick 40$ off. Was very polite and considerate of my concerns. Going give him another chance asked if maybe able get rid of service charge if I buy the other remote I didnt get since it would of been included if they done at install . Was my first time ever having work done at a dealership hopefull-for-improvement. Was nice to pull in be seen right away, and very clean shop . Oil change 30% away on dash from being needed to be done but havent had one yet only had car a few months

Nice people and worked with me well to get me into a car I wanted

There is really nothing express about their express service. It would be much easier if you could schedule service and avoid multiple hours waiting for an oil change. Then they tried significantly over charging me for the service. I will not go back here.

Ahamad was great to work with! Definitely got me what I wanted. Would recommend him any time. Thank you AC!

Were up from Florida to visit loved ones & this is the second year in a row you have saved our trip. In 2020 it was our A/C CONDENSER & THIS YEAR IT WAS THE BATTERY. Last year our 2020 Civic had 2500 miles & this 12,000. This is the 6th Honda weve leased since 2010 & the 1st one:were had issues with. Cant than Brown Honda enough!!!!!

Jonathan was very nice and professional. He told me up front how much everything would cost and didn’t pressure me on anything. I received a very clean car when they were done with the service. I would definitely drive there again to get service.

Great Honda dealership. Had a great experience with our salesperson Shannon. Very transparent about the whole process which really stuck out to me.

Had airbag recall completed. Steve was very helpful and professional. Kept us updated throughout day on work being done. Service excellent. Will definitely use Brown Honda again!

Brown Honda gives great service - Express, prompt. They even wash your car. They never try to get you to buy what you do not need - very honestand reliable. Highly recommended.

So happy I went to Brown Honda! I set up a test drive and met Vincent, who was awesome! He was very friendly, professional and funny too. Everyone at Brown Honda, from Sales to Financing, were easy going and not pushy like most dealerships. I was very happy with the whole experience and I love my new Accord! Shes a beaut!!!

We had a great experience. Shanna was incredibly responsive and searched for the exact car we wanted since it wasn’t available at their dealership. She arranged for it to be sent to Brown Honda and had everything ready to go for us when we came to pick it up. Arthur was very thorough in teaching us all the new technology in the car and keeping us on track with time as we had a another appointment elsewhere that afternoon. The finance person, Martin, had everything ready for us to sign when we saw him. He was informative about their warranty products. Overall, it was a great experience and I highly recommend this dealership.

As always, the service department at Brown Honda is extraordinary! The service on my Accord was done quickly and thoroughly, and I was kept informed throughout the process. Though Sam in new to Brown Honda, he is a fantastic addition to the service team! For me, there is no other dealer than Brown Honda.

Very friendly staff, Johnny was amazing to work with and fun! The staff is VERY friendly and Simon who I believe was the manger was so nice! They made my car buying experience easy and quick. 🙌🏽

Stewart provided excellent customer service! He made the car buying process smooth and stress-free! He was prompt with his communication and made me feel comfortable throughout the process. I had shopped around a bit before making my decision and the experience with Stewart at Brown Honda exceeded that of any other dealership I had visited. Very happy with my 2021 Civic purchase at Brown Honda!

Everyone at Brown Honda was very informative and helpful! Shanna was amazing and extremely hospitable during our time there. I will definitely go back in the future! Thank you for helping me purchase a vehicle I’ve wanted for a very long time :)

Brown Honda was GREAT!! My friend Wanted to buy a Blue 2022 Honda Civic Touring, called them asked if was still there, they said YES, So I gave them my name & a time we would be there. I told Jonathan I was coming from Dayton Ohio so had a long drive. Got to Brown Honda & they had put me in a cue list. That cue list SAVED our spot in line to buy the 22 Civic. There was someone else who was there that wanted the car. Since I was on the cue list we got to drive it 1st, my buddy got Approved & we drove it home. Jonathan was AWESOME!! THANKS BROWN HONDA!!!! (A++++ RATING)

If you want a great straightforward car buying experience go see Wendy at Brown Honda. She goes out of her way to get your business. Had a wonderful experience. Thank you Wendy!

Always excellent service! I purchased my Pilot new in 2007 and Brown Honda has been wonderful helping me maintain my Pilot! Highly recommend them to anyone. Always friendly while providing expert service!

The service rep was awesome, thank you John. He was the only one working and he really had his hands full but still served everyone with great care.However, it was disappointing that a tire rotation wasn’t included in the free service after the purchase of my car. I would recommend including that in the future for true 5 star customer service!

Prompt, helpful service to finalize the deal on our new vehicle. Quite pleased.

Johnathan is a very friendly gentleman offering something to drink and a seat to sit for my family; and while waiting he entertained my 4 yr old daughter. Professionalism played an important role with the knowledge of his job, which he took very serious. Getting my family approved for the vehicle and set on our way was quick and in a reasonable time and manner.

The supply chain is not what it used to be, but empathy in customer service is great. I had been waiting on a part for what seems like a month, so there was a reduction in the final cost of my car repair. Thank you, John! I plan to get at least anther 150,000 miles out of my Honda Civic Hybrid. A good used car.

I would recommend Brown Honda and Wendy Cooper to anyone looking to buy a new car. She was helpful and found the color car I wanted and had it for me the next morning. All the paperwork was fast and smooth. 5 stars.

This was my fourth time purchasing a car from Iain Frost at Brown Honda. As always, he was extremely helpful and honestly cared about finding me the right car for the right price. My family loves working with Iain/Brown Honda, and we plan on being customers for life. Thank you for another exceptional experience!

Found the exact car I had been looking for on Browns website for a very competitive price. I called and worked with Mark Stevens over the phone to get pre-approved and land on the numbers I had hoped for, (he made the process easy). The next day, I made the 3 hour drive to Brown and was out the door in 90 minutes. Mark from Sales and Nick from Finance were extremely friendly, professional, and made the whole experience a breeze!!

John Cheung did an amazing job working to get us our CR-V. It is the second car I have bought from him. He takes the time to build a relationship with the customer. Martin in finance was great as well. No hi pressure sales stuff. The guys in parts and service have always been helpful and professional.

The process of purchasing a used vehicle was hassle free and quick. I came in with a loan pre-approval and was offered an option for using one of their banks. I chose to finance through my own bank. I also chose not to purchase a separate warranty. There was no high pressure sales pitch for either. There was a minor issue with the radio that could not be fixed before I took possession and they ordered the part and agreed to fix the issue. I have never been in and out of a dealership quicker. When it was time to leave, the vehicle was freshly washed and ready for me. Overall, it was a great car buying experience.

Quick and good work. Gave me a Minimum time and finished it even earlier. Theres a Bob Evans across the street i ate at while I waited so it was perfect

Just made a purchase of a used car. Quick, no nonsense transaction. I would recommend Wendy C. if you are in the market.

Brown Honda took really good care of us. I love my new-to-me CR-V. Our salesperson, Nick, was so patient with us, while we spent a month researching and test-driving many vehicles, then asking him endless questions. Ultimately, he was able to get us exactly what we needed and wanted, at a price and monthly payment that fit our budget. We also received a premium price on our trade-in.To Nick and Brown Honda, thank you for making a complicated process as pleasant, easy, and pressure-free as possible. We appreciate everything you did for us.

Wendy did a very professional job with the purchase of my new Honda Accord Touring Hybrid. I have to say it was totally stress free. We drove in from Howell Michigan and saved 1000s. The whole deal took a little over an hour and we were on our way in our new Honda.

I have brought my car to this dealership for almost 2 years now (using the Honda Express Service) and have always had a great experience. I’m not sure what was going on today. My husband brought my car in for a routine oil change and to have the coolant flushed. He took it to the Express Service and was expecting for there to be a little wait due to it being first come first serve. He was not expecting it to take 5 hours!!! That is an insane amount of time for such a routine maintenance. The service guy was apologetic but this is still unacceptable.

Great service as always! Very informative about service details...comfortable waiting lounge.

Thanks to Shannon from the Brown Honda sales department I had the best experience in buying a car. Shannon is exceptional and very professional.Honda Brown employee traveled 53 miles (to Michigan) to pick me up because I needed a car as soon as possible and didnt have anybody to pick me up. Shannon offered him her personal car to pick me up! Thank you Shannon!I noticed they have good team in Brown Honda. Im sure its not the last car I bought there. I had great experience with Brown Honda, I bought very reliable car for great price.

We had the best service there! Arthur was very informative and a real sweetheart! Karen the manager there was superb!!! I wouldnt buy a car anywhere else. Thank you soo much Karen and Arthur!!

SYLVAN in service was very helpful and professional on my recent service visit. I lease my passport from Brown and appreciate the good service when i bring it thanks to all for great service.

I have purchased several Hondas from Art at Brown Motors over many years. He is exceptional in understanding what I am looking for in a vehicle snd matching the right Honda for me. He delivers a car with detail to the features. This time I was living in another city, but chose to work with Art and Brown Motors because of the exceptional professionalism he brings to purchasing a car.

If you are in the market for a new or used car, it would behoove anyone to consider Brown Honda. Been to many dealers in the past but the respect and the attention to detail is unparalleled at this dealership. My salesperson, John, was fantastic. Answered all of the questions and went above and beyond his duties. It was truly a pleasure buying from this dealership. Whether you purchase a car or not, trust that you will be met with respect throughout the process.

Had a misunderstanding - my fault completely- they addressed it quickly and satisfactorily. Very happy with the service and care.

Tristan was an amazing service advisor. He was super nice, and it didnt hurt that he was super cute too 🤣

Great place to get service done. Shuttle is such a helpful service and staff here are always courteous and friendly. Recommend for sure.

Thank you to Arthur S - he made one of my dreams come true. I have thought about a Honda Truck for a number of years but never thought it would happen. As we talked when I first met him and he told me where he worked, I started thinking this might be the time. When I test drove the Ridgeline RTL-E, I fell in love with it and wanted it in blue. Arthur hunted one down and had it brought to Brown Honda for me. I received a great price and service. Thanks for your time and effort! See Arthur if you need a new vehicle - youll enjoy the experience and the vehicle. Karma Vince

This is the second vehicle Ive purchased from Brown Honda and both times were excellent experiences. Most recently Shanna assisted me with Financing beforehand since I live quite a while away. She provided me excellent customer service and answered all of my questions. Without her I would not have made the trip and bought a new car. John Cheung was my sales associate at the dealership and he also ensured my experience was satisfying and smooth. John was completely organized and prepared ahead of time so the whole process was very quick. I would recommend anyone to Brown Honda!

Wasnt happy with paying too much for the vehicle I purchased, but the dealership was very aware of the market conditions and took full advantage of it to charge a large premium over the fair value. I think its pretty short-sighted to do this to customers who could choose another dealership for future business. Salesman was courteous and the paperwork was prepared ahead of time to make it quick. Was extremely disappointed to discover the battery was nearly dead and needing replacement; this was easily determined by putting a meter on it taking only seconds to find out. The spare tire was also flat. These issues could have stranded me on the drive home from the dealer and wouldnt be checked by many customers who would rely upon them being routinely checked prior to sale. Obviously its a buyer beware situation even when being gouged. Cannot recommend this dealer due to these issues. Look elsewhere for good value on a reliable vehicle.

Brown Honda, and Stu in particular, made our car buying experience extremely pleasant. If you are in the market for a Honda, I would highly encourage you to head to Brown and ask for Stu. You will be glad you did!

It was a real bummer.I felt like my vehicle service issues was not properly dealt with. Probably could have been the rainy weather. Not sure. My car has been making a slight squealing noise when accelerating about a week after purchasing. Wanted it checked out to avoid future issues. Service tech said no issues were found and no one heard the noise. Not sure what was going on or how it was checked at Honda, but several passengers have expressed concern about it since I drive out of state for work. Pretty frustrating. This is not the first incident with this service department. My wife was disregarded a few years ago for a very similar problem with her CR-V. A local mechanic ended up finding and fixing the problem. Not sure why the service is like that at Brown. We love Honda and had a fantastic buying experience 3 times at Brown, but were not crazy about the service department and will rethink our service and warranty options in the future.

Stewart was very helpful in our buying experience. He took the time to review the details and find us the best options for our needs. Highly recommend shopping at Brown Honda.

My car buying experience had a bumpy start but Jonathan made things right quickly. He was friendly and showed me all the car features. I highly recommend Jonathan and Brown Honda.

I have used Brown service for my last three Honda. Im more than satisfied with their service, timeliness and respect for the customer. My only concern is when they suggest or recommend when its not necessary.

Great experience at Brown Honda with my GrandkidsJohnny was very knowledgeable and fun to work with. Two new cars in the family and two excited kids driving their first cars. 👍

Car buying made easy! From the test drive to the finance department. Great experience. Long time Honda owner. My wife and I have bought several vehicles from them and each time it was effortless.

I had a great experience with Brown Honda. The process of buying my Honda CR-V could not have been any easier and quicker than it was. John from sales was so helpful answering all my questions. I love my new car!

My Experience with Brown Honda was incredible. John Chung was real nice and very helpful.

They were very pleasant and easy to work with. They did not pressure us. I am very pleased with the experience.

My car repairs were promptly completed. All relevant maintenance was completed within a half of a day. I was able to schedule my appointment, drop off my car, and pick it up without directly interacting with people.

I recommend speaking with Shanna the online sales manager, she was extremely helpful and worked out many of the details for me before I ever went to the lot.John Cheung was the most helpful salesman I have had the pleasure to work with. He was extremely nice and helpful with the buying process. I was in a time crunch to make it to hockey and he was able to fast track all the paperwork to get me in and out in plenty of time. He even took some time to explain and walk me through some of the features of my new vehicle.I will continue to recommend Brown Honda to everyone I know.

Outstanding! Jordon made it easy. My ride was done on time as promised. Very, very pleased. Pat

I cannot say enough about how awesome my experience was at Brown Honda! Stew was absolutely amazing and was very patient with me when I wanted to test drive almost every Pilot. I would recommend Brown Honda to anyone. I can’t forget about Eric and getting me an awesome interest rate and lower payment. They really do try to find you the best deal possible!

John was great! This is my first lease and he walked me through all the steps. It was a very low-pressure situation. He took the time to answer all of my questions and compare different options to see what fit in my budget. I highly recommend Brown Honda!

Very professional took very good of my car. Answered a my concerns about the maintenance on my car. Jonathan kept informed every step of the way. Thanks

Just had a great service appointment at Brown Honda. The drop off was quick followed by a prompt shuttle back home. I received a text about 2 hours later that the car was ready. Repairs were explained and a quick payment made and I was off. Car was cleaned and people were very courteous.

Very easy process. I was in and out thr door in 45 mi ! One of the best car purchase experiences Ive had! Highly recommend.

Brown Honda has always done a fantastic job servicing my vehicle. Service advisor Jonathon really took the time to listen to my concerns and was extremely polite. I couldnt be happier with my service visit.

Brown Honda was friendly and efficient! Both Matt and Eric were laid back and no pressure and they made my buying experience enjoyable. I’ve already recommended them to family.

Great service prompt communication. Kept us informed from drop off to pickup.Thanks!

Great experience! John was very professional, organized and helpful with navigating our car purchase. He was also very knowledgeable and was able to answer all our questions satisfactorily. It was a pleasure to work with him.

Brown is a very good dealership. From their welcome desk, sales(Wendy is phenomenal) to their service group! Everyone so nice and friendly!We just purchased a new odyssey and had an upgraded steering wheel put in. No matter what your vehicle is there for; they wash your car! It was brand new and they still washed it! Glad we drove 2hours to find a great dealership!

Drove 2 hours to look at a 2018 with 13k miles. Nick in sales told me how nice it was and sent me a video. I specifically asked him to send me pics of any imperfections. Needless to say he failed. This van was scratched up dented up paint missing plastic trim hanging. A blind man would have seen this! Not nick though. Thanks for the 4 hour drive for nothing.

Brown Honda exceeded my expectations!!Jonathon Jajou sold me my first NEW car and did an amazing job. He wasnt too pushy but let me know he valued my purchase.Mark Fitzpatrick has it together in the management department.He went above and beyond to help me walk away a happy customer.Martin Jajou was fantastic in the financial department and was so great at explaining the nitty gritty.I definitely recommend Brown Honda and plan to purchase from them again in the future. . 😊

I left my Civic with Brown while I was on vacation. It was due for an oil change and my air conditioner was blowing warm air. When I got back theair was fixed and the oil changed! Nice folks in the repair center! No Charge too because of the warranty.

Nick is attentive and low stress. Easy to deal with.

First time new-car buyer! Loved working with my salesman, Iain. He was extremely informative, accommodating, and kind, made it a good experience. Would absolutely recommend!

Stewart, you are the best. Really very happy the way you helped me in my decision and finding the best deal. 😊😊

Used to really appreciate the service. Now charge $75 to replace a $20 part. Didnt mind overpaying for an oil change, but this cabin filter replacement is ridiculously easy. Theyve lost my trust and maybe my business.

Very friendly staff. They take the time to get explain everything to you and they always go the extra step to make sure the customer is satisfied with the results.

I went there for express oil change and look and a specific vechile ...was greeted immediately by Ian Frost who was very helpful...found vechile brought to me to test drive ...I purchased the vechile .Everyone there was exceptional offer u soda and water ..definitely recommend this dealer if looking for new or used car

Everything was smooth, experience-wise. Getting the vehicle signed in was swift and orderly. My wait was not at all bothersome. The staff were quite courteous and professional.