2016 F150 Engine was misfiring, Had a Tune up - Truck is running nice. Only issue was that I found the plastic engine cover in the bed of the truck a few days later. It was easy enough to put back on but I notified the service Dept - from a QC perspective, figured I would get an oops - sorry at least but no feed back..

Just bought a beautiful pre-owned F150, with Rick Musick for my sales rep. And he was amazing! Worked with me and my situation and was able to get me a great deal! Highly recommend!

I bring my Ford Escape here for my service and, based on my many experiences, I highly recommend Ron Norris Ford for many reasons. The pricing is very low, the service is very professional and theyre fast too. In particular, I want to mention Mike Hakanen in the service department. He is super friendly, very helpful, and Ill be asking for him because hes so excellent. Thank you for everything!

I bought a new Ford F150 in 2017. The selling dealer was to far for service so I looked around for a descent service department. I ended up at Ron Norris Ford. From the first visit they have been the only service department to open the hood of my truck! Michael Young, my advisor, has been excellent with every visit. Today I was in for regular service and met Joe Kidd, the service department manager. I made a point to let him know my level of satisfaction. His business philosophy toward the quality of his people and the satisfaction of the customers has had a great influence on my being a satisfied customer!!

Great service dept. Wish the service dept. was that nice and efficient as this one was. We had to have a battery replace in the car and we were heading home that day, a little over a 1000 miles.

Rick Musick, did a wonderful job, I love my new car, really appreciate his service

The best service Ive received in a dealership. I was on my way to a dog show with my 6 dogs and blow out a spark plug. They fixed it quick & everyone from the owner to the employees helped me accommodate my dogs and keep an eye on them. All around excellent. Special thank you to mike in the front desk and geremi in the mechanics of it . thank u all

We honestly couldn’t be happier with our new car! I recommend to anyone who needs a new or used car they will help you no matter what! Frank has been the most amazing person and can answer any questions needed! This has been an experience like no other and can guarantee you won’t leave unsatisfied thank you!

I would like everyone to know the people here are very helpful and respectful and Rick Musicle went above and beyond to make everything happen thank you Ron Norris

Took my suv in for a leaky sunroof. They did some adjustments & recommended what to do. Service was quick! Thank you Angel for the awesome, friendly, honest service!!!Michelle

Completely and utterly impressed with Mike and the service department at Ron Norris Ford! Trying to make our way back to Minnesota was faced with a valve stem failure on one of the tires on our Leisure Travel Sprinter conversion van on a Friday. After encountering significant backlogs at a variety of shops, dropped by Ron Norris Ford. Mike got us on the lift and set up with our spare tire. Had to overnight the specialty Mercedes part and pick it up in Melbourne Saturday morning. Took it back to Mike and in several hours we were back on the road with confidence. Everywhere else we tried wouldn’t have been able to schedule us until the middle of the following week. Great work and great to work with - excellent customer care, even for a non-Ford vehicle!

Resolved my problem. Service manager was very helpful and very pleasant to speak toService advisors very polite and friendly

I needed my new phone synced to my dash and Glen did it . One, two three, it was done and he was smiling. Quick and super nice.

The service advisors Mike and Michael are always friendly and helpful. They go above and beyond and do whatever it takes to make sure their customers needs are taken care of. My truck was purchased at another Ford dealership, but I choose to go to Ron norris because of their service department.

Incredabley nice, will purchase vehicle there.🎼🇺🇸🏁

Sales and service are great! Best dealership experience Ive had in a long time.

Tried for a long time to get the truck I wanted went to Ron Norris Ford talked to Rick musick and he helped me into my new truck couldn’t be more excited thanks Rick musick for all your help

Unfortunately they totalled my truck so I dont know how good their customer service and work is. They seem nice

These guys are awesome and Logan at the front desk was great too I had a rear end put on my F150 AND A FEW OTHER THINGS THEY SEEN NEEDED DONE AND THE TRUCK DRIVES BETTER THAN EVER AND ITS A 2005

Michael young is very unprofessional he doesn’t know how to answer a phone at all we called at least two or three times before he answered he has had my car for almost two weeks and has told me theres nothing wrong even though I’m a mechanic and diagnose the problem and told him he still can’t figure it out it was an easy job I blew out my catalytic converter all he had to do is replace it and he still can’t figure it out after me telling him what’s wrong last time I come here Very disappointing

The Service Advisor got me in, was friendly and competent. He got the information that was needed and told me he would call when my truck was ready. 1/2 hour later I received a call saying my truck was ready.

It was my first time there. The guy that helped me was friendly and got my key issue fixed with no problems and a short waiting time!!

Service is great, sometimes it takes longer than expected for an oil change

Service is always excellent. Drive 60 miles round trip for my services. I have 2 other Ford dealerships within 10 miles from my home but always choose to go to Ron Norris. Thats gotta tell you something. Great service department.

This place is absolutely awesome. I bought a brand new mustang I’ve had a lot of problems with from the start! But i didn’t give up and JOE KIDD really pushed ford to make me feel like i was apart of the family . Getting my warranty parts expedited with no problem . After being turned down for a tow he pushed them 3 times he made sure they paid me back . Also he never turned me down and after i was denied a rental In Mississippi at another ford because they turned down my warranty work he made sure i had a rental waiting on me. They fixed my car twice ! I love this place ! Absolutely amazing! I definitely recommend this place.

The Service Dept and Parts Dept at Ron Norris are up front good folks! They treat everyone that they service with honesty and integrity! Hats of to Michael Young and Thomas Hardin for not only doing a great job at what they do but for always treating me like family! I really appreciate the FORD team at Ron Norris.

Excellent experience! Was in and out in an hour. Got a great deal with a killer finance rate! Totally happy!

I have a 2013 Ford Focus with the faulty transimission issue and I have had nothing but EXTREMELY AMAZING service dealing with Ron Norris Ford Service team, expecially the service manager Joe Kidd & customer service team member Jay (he checks people in when they drop off cars in service). I highly recommend Ron Norris Ford and I drive from Ormond Beach Florida to Titusville Florida for Ron Norris Service because Joe Kidd & his service team are 2nd to NONE :-)

Always have a great experience at Ron Norris. I take my vehicles there instead of dealing with the tire stores for oil changes and tires.Today was no different. Took my new truck in to have mud reflectors added to the tire wells. Mike Young and Joe Kidd to care of the truck while I waited. As always things went well. It was done quickly and I was out the door.The staff is always courteous and treat me with respect. This is not always the case for women in dealerships.I also purchase my vehicles at Ron Norris. Richard Claxton has helped us with this for years. My whole family has cars from Richard.

Had a problem with my car and from out of state they took care of it fast at a reasonable price with great service. The service rep Mike was a pleasure to deal with.

Bought a certified used F150 from this dealership this week. Worked with Salesman John Boot who was hands down amazing. Hes funny, knowledgeable and most importantly professional. The process was easy and there was no BS. Ron Norris Ford is a clean and spacious.

I highly recommend Ron Norris Ford Service Department. Michael Young, one of the Service Reps, is fantistic! He is professional, friendly, respectful, and has a positive attitude. Since moving to this area a little over two years ago, Michael has been very helpful taking care of the maintenance of my family vehicles. In fact, hes gone out of his way to be helpful. He always has a smile and makes you feel like he appreciates your business! The other Service Rep, Mike, is also professional, helpful, and kind. I also appreciate all the Maintenance people for good work! Thank you, Ron Norris Ford, for having an excellent Service Department! Its good to feel you can trust your vehicle to such professional people!

Jack Lacey was just fantastic. Highly recommend!

I cannot say enough nice things about Ron Norris Ford and my favorite car salesman Gene Hurst, whom I have known and used for nearly 30 years. My daughter fell in love with a Mustang GT Premium and ended up getting that car and a great deal. Gene, Perry, Frank and all the Ron Norris team are the best. Thank you Gene and Ron Norris for the great purchase experience my daughter had !!!

Great FORD dealership and Parts department too.

You other dealerships should take note on how to run a business. Ron Norris Ford has you beat hands down - youre NO COMPARISON WHATSOEVER. Hence you will NOT be getting a single cent from ME. Furthermore you SHOULD be ashamed of your crooked ways. But youre not. Or else you wouldnt be capable of doing what you do. You know exactly what that means. Dont you? Thank you Ron Norris Ford!! for giving consumers an alternative to the crooks in this industry!

Great place to get a car

Great service team. Pleasant and honest.

I’m was passing through traveling from out of town and stop because my truck was having problems. Manny and Michael were quick to help and resolved the problem within minutes. Excellent staff and very friendly. Would highly recommend.

The shifter broke on my 2007 F150 Harley truck on a Friday while I was at the beach...after speaking to Mike H. In service we were able to get the truck started and I drove it to the dealership...i arrived around 1pm where they quickly took the truck in and made the needed repairs by installing new bushings... . in less than an hour I was on my way...Also the week before I had a command module go out in my HVAC system...it was also quickly repaired while I waited..Id like to thank both the service techs..Mike Hakanen and Mike Young for the great customer service . Also Jeremy who repaired the HVAC and Tyler who repaired the shifter linkage....I strongly recommend Ron Norris Ford if you need help or service on your ford product..Les [email protected]

Excellent dealership! Fantastic service department. Michael Young is always courteous and professional. He always greets you with a smile and goes out of his way to make sure your car is taking care of. Excellent employee.

All questions were clearly answered, updates were timely, and the work was completed in in the estimated time.. Everyone was professional and the car looks great.

I am pleased to give a 5 star review for the 5 star service I received on my 2019 F150. Josh Kelly worked on the truck and did an excellent job. The manager Mike was super nice and had a great attitude as well. All around great experience and service. Thanks again guys!

I am a Ford Girl. Love me some Ford cars and trucks

Great service

Ive purchased 3 vehicles from Ron Norris and Im always happy with their service.Sean is a great salesman.Mike and Mike are both fantastic service advisors.

Sold my mother in law a brand new, shiny lemon and acts as if it’s not their fault that a car with less than 20k miles on it acts up even more after they “fixed the issue” than before.Find somewhere else that sees you as a lifetime customer, not just a quick burn and turn.

Mike Young is awesome! He always has a smile on his face and a great attitude. He is always willing to help. I highly recommend him and this service to everyone.

The service people are always courteous, honest, and willing to explain what was done. Extremely helpful!!! I will not go anywhere else!!

The service department is really good. I had an issue recently where something was missed and it caused a little bit more damage to my car. When I took it back in and showed them what happened and they realize that they legitimately did miss something, they fix the original problem and fixed the damaged parts for free. Ive had a lot of bad problems with dealerships in this is a truly rare experience for me. This is a situation that can turn a customer away for life. for example, the two reasons I will never buy another Nissan or quality control issues and Reed Nissan.

I came into the service department on Monday, October 21st because my vehicle had its check engine light on and I was told to get it looked at immediately due to my vehicle’s warranty was about to come to an end. I did not have an appointment and as a woman I always dread coming to have my car service because I feel like I am an easy target and that someone is going to try to rip me off. I just wanted to say, that was not the case here. Glenn Ellis was the gentleman that helped me and I just want to let Ron Norris know that he is an outstanding employee!! He was kind and he went out of his way to make sure my car got taking care of that day. In my book, Glenn is what customer service is all about!! This company is extremely lucky to have his as their employee! Thank you Glenn for all your help and for making my experience a great one!

Had a new key made. Friendly staff.

I give this company 5 stars because of the professional car sales man Jack Lacey. He was very professional,,courteous,gave me lots of helpful info about the cars I chose and also had/has a great and friendly personality. Very rare when it comes to car sales men. You are very highly appreciated Mr. Jack Lacey. Thanks again for your help.

Yeah I brought my car in to have the serpentine belt replaced and I leave with my car overheating and needing to have a water thermostat fixed or Waterfront fixed which was not even an issue before hand. Now I cant even drive the car

Great service. In and out fast with new battery.

My Fiance has been looking for a 2019 Ford F-150 Lariat for a few months. We just started looking online and came across one at Ron Norris Ford. We put in an inquiry and was contacted by Text by Richard. We asked a couple of questions through text, but because my Fiance wanted to buy his Lariat this weekend, we asked Richard to call us as this would have been quicker than texting back and forth. This was Saturday, May 30th at 12:08 PM. It is now Sunday, May 31st at 11:58 PM and he not only did not call us, but never responded to our text again. I found him to be very unprofessional to not either respond that he was unable to call us at that time and let us know when he might be able to call or to just take a minute to call us, even if he needed to give us another call back later, but to have absolutely NO response from him was unacceptable. My Fiance ended up purchasing his Lariat from another Ford Dealership Saturday evening, so that is Richards loss. Honestly, I am glad we did not get far with them after reading some of the reviews, it might have been a huge mistake to get our truck from them anyway. The dealer we went through was wonderful and my Fiance couldnt be happier with his truck!

Service Department is amazing. Very honest and do great work. Would definitely recommend. I drive 30 minutes out of my way to come here because I know they have my best interest in mind.

Ron Norris FordOverall experience was very positive from initial interactions all the way through deal closure and driving new truck from lot. Our Sales Professional was John Boot, who treated us with respect and zero pressure, his communication was clear, concise and professional. John was able to compare and contrast different purchase options in order to best leverage all possible discounts and rebates in order to ensure we were getting the best deal. Don was our trade in manager and he gave a thorough evaluation of our trade in and a respectable offer which encouraged us to move forward. We financed through our Credit Union so we closed the deal and scheduled a contract and pickup for 3 days later. At contract, I was once again greeted promptly by John and he remained 100% dedicated to me directly until the moment I drove our new truck from the dealership. Our Finance Manager was Greg Valiton who managed the entire closure with utmost detail, professional presentation and super-efficient speed. I was happily impressed that the numbers from the agreed upon Purchase Order to the final Contract had NOT changed, something other places I have dealt with in my past have not always been able to peg for some reason. Finally, upon the initial “Ford Pass” registration (hooking my phone to my vehicle) a Field Service Advisory was presented in the application as “pending” on the truck. John took immediate action and had Mike Young in Service resolve the problem on the spot to ensure that I was leaving the lot with a 100% proper vehicle and experience. All the people I meet and had dealings with were professional and 100% dedicated to my experience from start to finish.

Back in April I had purchased a Ford Edge from a dealership down in Naples. A few days after owning the vehicle, my radio screen started to go black randomly. I immediately called and complained to the this dealership and they continued to tell me that part was not under any warrantee!! Finally I just took it to Ron Norris here in town because I really just wanted it fixed!! The service manager, Joe Kidd, talked to me that first day I went in and told me to call the other dealership back and what to say to make them understand how frustrated I was because he believed they should’ve taken care of it for me. Finally after getting ahold of the general manager at the dealership I purchased the car at, they agreed to pay for the part and I would have to pay for the labor. So I brought it back to Ron Norris where Joe Kid and Mike another service employee really helped to make me happy. They were so kind to me with the whole situation and continued to reassure me that they would help me as much as they could financially especially after JUST buying the vehicle!! The employees at Ron Norris Ford are awesome people. Especially in the service department! I would definitely recommend them to others and go back myself. You don’t find nice people everywhere you go, but I’m glad I did in this situation. .

We highly recommend Ron Norris Service Dept. We were traveling from Texas to FL and took our truck in for service and worked with Michael Young who was very professional and extremely helpful with the services needed. We will be going back to FL and we go back here to get maintenance service as well.

If its up to me, I will never go anywhere else! Perry & the team are amazing. Best car buying experience ever! 💕🎉💕🎉

Amazing! Absolutely love the service at Ron Norris! Michael Young and Joe Kidd are terrific and I would highly recommend if you need any work done, bring your car in...you get great service with an excellent attitude!

I had an excellent experience at the Collision Center. The staff were super friendly, and they took great care of me. I filed a claim for a new bumper and they were able to have my car ready and back on the road in just a few days. Now it looks better than ever!

Great service

Great place for new or used vehicles see a guy named Levi

I really liked this service department. My daughters car was recalled and they scheduled an appointment and fixed it rapidly. Very friendly. Ask for Glenn.

Just Bought a 2015 F-150 and all of the guys were so nice and gave me a super deal. The sales man who represented me was Sean and by far he was the hardest kindest working sales man I have ever dealt with. Sean got me an amazing deal I a am very happy. They are a very good team there and I feel the family vibe.

Went there for the first time last Saturday walked in pick the salesperson we wanted we were not Stampede it by salesman we told the gentleman what we wanted he showed us two trucks we pick the first truck within one hour we drove out with that truck thats got to be a record time to go in and get approved and out the door within an hour they were very polite we had a minor incident with the seat took it back the next day it was fixed the following day no questions asked they gave us additional key fobs for the truck at no charge definitely good people good attitude and good prices on the vehicles definitely plan on going back there

We were in Titusville Florida and our car broke down called Ron Norris ford service 1st thing in the morning and Mike Hakanen at the front service deskgot us right in and took really good care of us got the part we needed and back on the road and just wanna say thank you to everyone there for all your kindness and hospitality while we waited. We would Highly recommend them!!!!!

Always a great experience at any Ron Norris location. They are all great people who take the time to make sure that they create a relationship with their customer. They even have options for everyone, good or bad credit! Will come back and refer business.

My name is Ted and I bought a 2019 Ford Fusion Titanium. I had a excellent car buying experience at this dealership. I worked with internet sales rep Frank Saladino. I was honest about what I was looking for and the out the door price I wanted to be around. After a bit of negotiation, I was able to leave with a great price! If you are looking to buy a car, I would recommend this dealership because they offer the best pricing in the country. Make sure to see Frank for all of your buying needs.

Service department works well with customers, but had trouble meeting their original timeframe for completing their work. Then they couldnt/didnt call when they said they would. The quality of their work seems good but Id appreciate better communication and lower prices. They are definitely high-priced.

The salesman I worked with and the finance person were top notch. I got a great deal on my trade and on my new vehicle. I love the hard top that the salesman picked out for my truck. I do not like their marketing flyer that was mailed to me ... but I am still very impressed with this place and I recommend it to anyone buying a vehicle.

There was no trade-in involved, had my own financing too. This is the craziest and most frustrating car buying experience I have ever had. Bought a car, took it home, had registration and tag in my name, then the next day they called and said I didnt pay enough. Asked for $7,500 more than the price I signed for. They would not budge off the higher price. Bank was willing to pay, but my emails from them with a price and signed documents didnt match the new higher price I was being asked to pay after taking delivery of the vehicle. Told me they accidentally added the rebate twice. I didnt see it subtracted twice from the sales documents.... I bet they would not have called me if I had accidentally overpaid $7500. I gladly gave them their car back since it was not an honorable transaction on their part. Bait and switch. BEWARE!P.S. Dont trust prices in their emails either if you shop via the internet.

The service department is awesome. They treat you like family. Josh worked on my car and did an awesome job. He worked very hard and went above and beyond. I recommend Josh to anyone who needs work on their vechile.

Today my day started out horrible. I must say after a very long stressful day. Mike Hakanen the older Mike who was working the front customer service desk, in the service center was awesome. He helped me make my what was a horrible day, much better. I recommend Ron Norris Ford for all your Ford service needs.

Thank You to Mike Hakanen and Ron Norris Ford!! We are here on vacation and started having Car problems. After having Paradise Ford try to rip us off these guys got on the job!! Done a wonderful job on our car and got it done in a very timely fashion!! Thank you so much for saving the rest of our vacation!!

Ron Norris Ford, Sales & Service is the best. Thanks to Richard Claxton for a second new car sale.

Brought my 2010 ford fusion in with steering problems. Josh worked all day very hard to get it fixed. Great service department and great mechanics!! Will definitely be back!!

I have always been treated well at Ron Norris Ford. They are as good as Ford dealers come. I only have Ford mechanics service my trucks. Good deals on CPO vehicles too.

Workers are great, honest and fixed my truck for a decent price!

I had issues with my 150 I had questions and Joe Kidd the service manager was absolutely fantastic if more people had people like Joe Ford would consistently be hitting home runs

Visited service department and found my old mentor Mike Hakanen working there as a service advisor. One of the few genuine people in this business. You can trust him completely. Very honest and good man.

Ron Norris is a great place to buy a vehicle I was treated with total respect they worked me every aspect of the way it was one of the easiest things Ive ever done to purchase a vehicle thanks Ron Norris and thanks John Booth

I give service 5 stars good teamSales get 0Walked in with 50 percent down on new f250,,,30k!Levi turned down my payment because he want to low ball me on my trade which I purchased there 6 years ago and only saw service from rn ford and is in great condition other than 100k milesI believe that management should look at his future thereWent to Mullinax and got the deal I was looking forActually thank you Levi for saving me 4 k

Wont go back, had vehicles advertised they didnt have. I understand you sell them but every truck I want to see (3) all were not there or they didnt know they even had that one so they looked and said not there..its like a bait and switch..tried to say well we didnt take it off line yet..Im not stupid. I know how easy it is to go online and click a button to REMOVE AD.. go down road to Titusville Dodge Jeep.. I did.. bought exactly what I wanted..

Very frendly,prompt service,fair priced

They always have outstanding service at this dealership. Thank you Joe Kidd and your team!

The two service writers( Michael & Mike) are the best they represent your organization very professionally and their positive attitude cant beat it, the service is great and most times quick.

My day-to-day car decided to stop working yesterday and my fiance and I decided it was time to buy a new one. This was the third dealership we had gone to that day and by far the most professional. Richard was fantastic. He took our needs, our budget, and our credit and turned it into an incredible deal. He was not pushy, he was not assertive, he was extremely knowledgable and it was absolutely awesome working with him.We are now the proud owners of a 2013 Ford, thanks guys!

Service Department is Top Notch! They are great at solving problems and equally good communicating with customers. It is clear that this team takes pride in solving a problem and keeping a happy customer. Kudos to the entire team!

This is an excellent dealership with a wonderful service department. Brought my 2007 mustang in for a transmission swap, and because the transmission I had ordered was defective, Robbie, their transmission expert and James, the service rep, wanted to keep the car there, in their garage, until the problem was solved- in short, they would not let me drive a dangerous car!Excellent service, patient, understanding staff and an overall great experience. These folks are honest to a fault and DO NOT overcharge- a rare combination!

Fantastic experience. Come down here regularly to visit family and periodically I need to change the oil. I always come here because they take such good care of me and my vehicle. I have never felt like the tourist or snow bird being shuffled through. Today I brought in my new Transit for its first oil change. I had security lugs on my wheels. They called me because they could not find the security socket. I went back to the dealership and I couldn’t remember where I’d put it until they brought the van around and then I remembered where it was. They were so nice and took the van back and rotated the tires AND they didn’t make me feel stupid for forgetting where the socket was. Thanks Ron Norris Ford and Mike Hakanen - I’m humbled and appreciative for the great service!

Had a great experience here. They took great care of my wife and I when we had to have the bumper replaced on her car. I appreciated their attention to detail and how quickly and efficiently thay got her back on the road.

Outstanding service! Special thank you to Thomas, Jeremy and Michael for always taking great care of me.

I love Escape 2013..This is gift from my late Dad Tom (April 13,2013)

Service was first rate.wish all places were as good as this one, service manager was a real people person .

From the sales people to the service staff, everyone here does a great job. Attentive, kind and courteous. Couldn’t ask for a better experience going here.

Great experience! Frank was a great salesman and was able to get me the best deal possible. He worked with me from start to finish and was very knowledgable!

Good folks who treat you right.