5 stars all day long everyday. Personal friendly services from a team who care about about doing it right!
I had a great experience working with these guys. All the work was very straightforward, done right and finished on time with no surprises. Wayne was very transparent and communicative throughout the process. I will definitely be utilizing their service in the future if needed. Cant say enough good things. They went above and beyond what was expected. Dealing with this body shop was by far the easiest part of the whole process.
Took our scion tc up here for some damage on the fender and rear bumper... they did an absolute killer job fixing this thing! Above and beyond is understatement. This is the only shop I will go to in DFW. They fixed some previous collision work and even painted the wheels for me too!! Cannot thank yall enough!
They are not serious or professional! first they made an appointment to receive my vehicle on 07/13, then they changed it on 07/20 because they dont have staffthen on 07/15 they write to me to confirm the appointment !! and today they write to me again to change my appointment to the month of SEPTEMBER !! what joke is this ?? because they dont have staff !! Gentlemen, it is unprofessional to play with peoples time!I ask that you please tell me that you do not want to repair my vehicle and voila! Dont play with my time anymore! and the answer is that they have no staff !!! I attach the images of the conversation!
Amazing! Every person with whom I dealt was professional, kind and beyond helpful! My Tesla Model X was completed within 48 hours! The repair quality was beyond my expectations! They even arranged for my rental pick up and drop off! I can’t say enough about Gerber! Even the receptionist went out of her way for me :-) Thanks to all of you guys at Gerber… I’ve never had such a good experience! Though I hope I won’t NEED their services again I would never take my cars anywhere else!
My experience was great. I would recommend them to everyone
Wayne was very professional and easy to communicate with. My work vehicle had some nasty dents and they made it look brand new as if nothing every happened. Thanks
Wayne and Ron will take care of you . Great customer service, great price, go visit them if you have any body shop needs
Excellent service and speed !! very excellent
Highly recommended! Friendly and courteous staff, quality repairs, and excellent service!
I just want to take a moment to thank the very friendly and courteous staff at Gerber from the front office, the advisor who inspected my car, up to the kind and professional General Manger. My experience with them was excellent! I hope I will never be in another car accident but if for some reason I do, I will definitely use Gerber again. I was very pleased with their work ethics and quality of work. I highly recommend them.
My delivery date was pushed forward couple of times, however, Aaron, Kelly and team did a good job.Special mention to manager Steve for working with me on Saturday when I had an emergency after service issue. Good quality of a leader and professionalism.+1 to the front desk person who picked my call on Saturday and promptly relaying the issue details to manager Steve. Thanks!
Unfortunately, my poor car ended up being a total loss...but I wanted to give a shoutout to the team at Gerber for being so wonderful! Their front desk employee was so sweet and helpful when I visited several times to pick up stuff from my car. I encountered a few other employees there as well and everyone was really wonderful. Really great customer service, I appreciate them! Im grateful that on a whim I chose this place to have my car towed to. I was sad that it ended up being totaled, but glad that it was in the hands of people who were kind and communicative.
Thank you so much for the great experience getting the hail damage repaired. Looks great! But way beyond that, the friendly & professional customer service has won me over.Shout out to Dustin who took great care of me from reception (on a Saturday), to status reports, to final walk through and delivery. Dustin made all the difference. The receptionist Priscilla was also amazing!I definitely recommend the repair work and extraordinary customer service I experienced at Gerber in The Colony, Texas!
I took my tesla model s, as this is tesla approved body shop, they are very professional and do the job right, I recommend this place
I’d give them 10 stars if I could. Thank you Katie, Cindy and Jessie for helping me out today!!! I had some collision repair done 5 yrs ago that should have been covered under my warranty, but the company that did the work is no longer in business. One issue was my driver door wasnt sitting in the jam right, catching the wind and shaking the door. They were able to see me right away, listened and were willing to help me before my road trip this weekend. The door bolts were loose, which they quickly fixed no charge. Best customer service ever! I’ve unfortunately been to a number of body shops, and this company by far offers the best customer service I’ve ever received. The are polite, helpful, and happy to help. Should I need body work in the future, this is where I’ll be headed and I’ll be telling anyone who will listen the same.
So far, so awesome! My Toyota is a lease, so any body repair had to be done perfectly knowing I had to turn it back in in six months. From the first phone call, everything has been so easy! I had many questions about service, getting into a rental, contacting insurance...they said, “We’ll take care of everything.” And they have!
I had a fantastic experience. I was a long time Herbs customer and the last 2 experiences there were horrible. Needless to say after having a bad experience somewhere you kind of get apprehensive about other places. Im really glad I found Gerber. This place is a diamond in the rough. I received awesome service from beginning to end. Aaron was my advisor and kept me in the loop throughout the process. He was very communicative and definately instilled trust that I chose the right place to have my vehicle serviced at. Many thanks and Awesome Job to Aaron. Ill be back with another vehicle with some hail damage in a few weeks. Thanks again.
I was a little concerned when I found that Earth Collision had become a part of Gerber Collision & Glass. Its not that I heard bad things about Gerber. Its just that sometimes companies can change when their name changes. The team at Gerber put all of my concerns to rest.From start to finish, I felt like I was their most important client. The point of contact, Dustin, was kind and very informative. Throughout the whole process, I received text message updates. Best of all, they finished earlier than quoted. Wow! I dont know of any other repair shop that does that.I highly recommend Gerber Collision & Glass. If it means paying out of pocket for a repair, I plan on using them for my autos future paint and body repair. (Hopefully, a rare occurrence.)
Great customer service and communication. Plus, their repair rates were more affordable than other places. So, I got a great deal for great work. Cant ask for anything more! I would definitely to business with them again. Thank you to Ronnie!
From start to finish with my hail claim on 2 different cars Earth Collision was extremely helpful. I received my initial estimates from their drive in with my insurance company and was able to immediately schedule my repairs. Throughout the repairs I was kept informed and the quality when it was completed was top notch. I highly recommend Earth Collision for anyone wanting great service and quality.
I first took my Nissan Altima to Earth Collision Center in The Colony to fix a pretty large dent on the front bumper. The staff at the place were very courteous and helpful. 2 days later when I went to pick up the car, i couldnt believe my eyes. The car looked as good as new, the headlights which were cloudy before were all cleaned up, the front bumper was all nice and clean and you wouldnt say that there used to be a big dent in that spot. They even cleaned up the interior of the car. Great job done on the car!!2 weeks ago, the driver side mirror broke while backing out of our garage. On a Saturday, I took it to the same location. I thought I might have to get the whole mirror replaced. The staff at Earth Collision Center, along with the assistance and supervision of JR, came to my rescue and fixed the mirror within an hour. I didnt even have to buy a new mirror. I couldnt be more happier with this business and would highly recommend it to everyone. They do an awesome job and have great, helpful and courteous staff.
Outstanding service and customer satisfaction. Cody kept me appraised of all repairs made to my vehicle. Completed repairs before estimate date and in budget. Would highly recommend this facility.
I have to tell you that being a customer of Earth Collision Center was an awesome experience! You never know what you are going to get when dealing with car repairs but this place is top notch. When GMC told me it would be two months before I could get my car fixed I started calling around. Not only did they get me in quick, but from the very beginning phone call to the completion and pick up of my vehicle, their entire staff was incredible. They communicated with me throughout the entire process keeping me up to date on their progress and they stuck to their timeline brilliantly. I will definitely recommend this shop to anyone I know needing car repairs. Great job Earth Collision Center!
I had my vehicle in after a fender bender and the service was excellent! Rohn and his team did a great job with the repairs, working with insurance, and communicating regularly with me about the status of my repairs.
Thanks to Aaron and the entire staff at Gerber Collision & Repair in The Colony, Texas for a job well done with the body repair for our new Ford F-150 truck. Great customer service, updates, and even completed ahead of schedule!
If you own a Tesla, this is the place to go. Their technicians are one of the only technicians fully trained by Tesla in California. Do not trust the other locations where their technician was trained online. This shop is also, Ford, GM, Dodge, Nissan, Infiniti, Hyundai and Kia certified. This shop also offers a national lifetime warranty and recommended by all the insurance companies.
Great experience! Super friendly people who give you a personal and caring experience. After dealing with a separate accident, I realized how much better Earth Collision treated me than the one Im working though in Houston. The friendly lady at the desk at Earth Collision reserved a car rental, where now Im having a nightmare getting one. I also had plenty of follow up calls and had people come outside, inspect the car, and ensure I was satisfied. Repairs were also great.. Thanks!
Work was complete faster than originally promised. Truck looks like brand new and they did an excellent work. Entire vehicle was spotless when I picked it up. Highly recommend.
I took my car to Earth and It came out better i could of imagine. The work looked flawless and my ride looked new again. The location of their collision center is easy to find and their staffs are very helpful. They repaired my car on time as promised.Thanks Earth!
Stopped in without an appointment hoping they would help me fix my bumper that popped out. Everyone there was super friendly and Samantha got me temporarily fixed up for no charge! Ill definitely be back to get it repaired when Im ready!Thank you Samantha!!!
Very nice people to work with. Priscilla and Alex are awesome. Thanks for taking good care of me and my vehicle.
Awesome customer service from the staff when I came in right before the holidays. I had to get my front bumper replaced as well as a new coat of paint on the front end of my car. It only took three days and my car looked even better than before my accident!! Ronnie treated me like family and would send pictures of the car to keep me updated on the whole process. Great place and even better experience!
If you own a Tesla, I would highly recommend you do not bring it here. They have such little knowledge that after I explained I still had issues from the repair that he straight up told me that he had no idea where to start. Since I’ve already received back my car, they have little interest in helping me out anymore. They said they would get back to me and it’s been days with no follow up. I should have realized when I talked to my insurance adjuster he mentioned that Parkwood Collision was the best shop he’s worked with for Tesla. I should have saw that as a sign to not leave my car here.*** updated. It’s been months now between going back multiple times. I’ve had to get out of work and wait there while they tell me they will help me and still not resolved. Part of my car under rail ended up getting more damaged because of their faulty work. Still no contact on their behalf. They claim tesla kept sending them the wrong part but I’m wondering who’s really one.
If you drive a Jeep and need some repair work this is the place to go. My husband and I live in downtown Dallas and made the drive out here based off glowing recommendations. We could not be happier with the results. They took fantastic care of us right from the start and always had a helpful attitude. In a day where it’s hard to find great customer service we were so pleasently surprised by our experience. Car accidents are never fun but Gerber made it as stress free as possible. Thank you!
I want to recognize Sarah, receptionist at The Colony location, because she is so courteous and very polite. She was so helpful and made me feel welcomed when I was at that location. Sarah is a genuine good hearted person...true professional!PARGAS
Needed collision repair on my Tesla and contacted them a month ago for an estimate and was told to wait about a month since they are backed up. It sounded reasonable since there are ONLY three Tesla approved body shop in Dallas. After a month, I finally receive an email asking me to bring my car in. Today I took my car in and they briefly talked about the repair process, estimated duration of time for repair process (which he mentioned several months), and just took some photos. Then they rescheduled me at the END OF THE MONTH to bring my car in again for a drop off. I was very disappointed that absolutely nothing was done after waiting a month and cant help but think all of this today couldve have been done through simple emails and a phone call. I immediately called another Tesla approved shop in Plano (AutoNation) and they took a look at my car immediately and explained the process more precisely and gave a better, realistic timeline (5-7 weeks). Overall, was much more pleased with the experience with them and dropped my car off the same day. I shouldve contacted AutoNation to begin with and my car might have been repaired already.
I have nothing but incredible things to say about Earth Collision Center! I was greeted by Matt, whom is extremely professional, giving me his honest opinion about the work my car required. It was an in and out job and the price was more than fair.
My car was severely keyed (I didnt even know people did that anymore!) and my insurance company has an office out of this shop. I was never pressured into using this shop during my appointment, but after a little research this seemed like the best choice - the shop was clean, the location was convenient, the staff was friendly - going out of there way to be helpful, and the yelp deal they were offering couldnt be beat.
They were very nice to deal with. I can not reply on the work, because the mans insurance company opted to total out the car at the 11th hour.
Great service! They whole staff went above and beyond to make sure everything was taken care of. My repair looks fantastic.
A friend had her vehicle done here and I looked it over afterwords and it was probably the best repairs I have seen after a wreck. She let me know they kept up with her the whole time it was being fixed and none of the parts were aftermarket.
I brought my Range Rover there on the referral of my insurance. They did an amazing job removing the hail damage. My Rover looked like swiss cheese. I am so happy they had it fixed so fast. I was told two weeks and it was done in 8 days. I was amazed at how fast they had it done. tahnk you Chris and Ronnie!! You guys were amazing!!
Had a great customer experience. My car had damage to both the front and rear and had some unseen damage to the radiator when the initial damage assessment was done. When I was actually driving the car to the shop for my actual appointment a few days later the car overheated and became undrivable. They paid to have a tow truck pick up the car and drive it to the shop. While the repairs were being done I would get email with photos of the current state of the vehicle which was also very helpful. The car looks great. Cant tell at all it was ever in an accident. Was very happy I chose Earth Collision center for my repairs.
They did hail damage repair to my car. It was a good job. I had my car back very fast. Thank you for doing a great job.
By far the the best place to get your car repaired. 100% professionalism and also did a great job on a few of my cars! Talk to Chris when you get there! He helps you thru everything and makes sure you are taken care of!
They do Great work. They kept me very well informed on the status of the repairs.
Gosh, what to say. . .Honest. Affordable. Efficient. Best of all, Nice to have a reliable, trustworthy auto repair shop to help keep me and my vehicle safely on the road.
Great shop! My Nissan Armada looks better than before the accident. Thank you Earth Collision for a job well done.
I cant speak for anyone else, my overall experience with Gerber/Earth Collision was not good. I brought my car here in June after a very minor wreck and it took until August for repairs to be completed. I constantly had to have my car done over, due to poor workmanship which resulted in damage that the wreck didnt even cause. Also the wrong parts were put on my almost one year old car and I had to report Gerber to BBB to have the right parts installed. I wouldnt recommend this place to anyone after all the stress, no deadlines set, time, constant concern regarding my car, and inconvenience brought upon my family. If you have a new car like me, I recommend taking it to your dealership collision center for repairs after a wreck.
These guys do a great job. Reasonable price, very informative, and most importantly, I couldnt tell there had been any damage when they had finished.
Although the quote for my Honda car body work is high,but it was done very quickly and professionally.Nice staff
I brought my car to Earth Collision Center to what I thought was going to be a total loss. My 2010 Chevy Camaro I thought was gone forever. To my surprise it was fixed in two weeks. They did a great job. I would recommend this place to anyone. Thank you Earth Collision Center for fixing my ride.
I was in a front end collision in my 2007 VW Jetta and my car was taken here through my insurance. The care I received was beyond measure. I thought it was going to be totaled. I was so happy to get my car back and it looking like she was new. Thanks
Had damage to a car after an accident. They took care of everything pretty quickly, although they were having some troubles. I was updated on the status with pictures.
My husband and I recently had our Pontiac Grand Prix repaired at Earth Collision Center. This has been out second accident in this vehicle, we had it repaired at another shop and that experience was horrible! At Earth Collision they found previous damage that supposedly had been take care of at the other shop. Not only did they repair the original damage but they also repaired what the other shop messed up. Our car looks impecable!!! Earth Collision Center is definitely the place to take your vehicle!
I dont even know where to start...Earth has had my car for 2.5 weeks for a simple sideview mirror replacement. They are now on their third attempt at getting the paint correct. Also, while the car was in their possession they somehow damaged the front end and had to repair/repaint the entire front end of my car. The damage to my car while in their possesion should be enough to scare away anyone looking for a bodyshop..The best way I can describe this place to people is - its a body shop that cant get paint color to match on a 2 year old car with 15,000 miles and damage customers cars...To top it all off, the only time I ever get a status update on my car is when I call and ask for one. Even when THEY DAMAGED MY CAR and had to repair THEIR MISTAKE the only way I found out was becasue I called and asked if my car was ready! I would avoid this place at all costs
My wife made an appointment to have her drivers side window and trim replaced because of a few deep scratches from a rock flung up while she was on the highway. They told her they had pre-ordered the parts and made no mention otherwise when she dropped it off on a Thursday.Her vehicle was supposed to be ready 2 days later on that Saturday but the day came and went without us hearing from them. We figured they were running behind but when we still hadnt heard anything by Monday afternoon, she gave them a call. They said it was still being worked on. They again made no mention of the parts not being in.When the following Thursday came and we hadnt heard from them, she gave them another call. Someone finally told her that the parts were never pre-ordered and, in fact, they were on backorder for at least 3 more weeks.We were renting a car for her while hers was in the shop. By the time they told us they didnt have the parts and we were able to make it over there to get her still unrepaired vehicle back, the rental fees totaled close to $450. Weve now paid just about the entire cost of the repair ($500) and her vehicle still has the scratches.
Called up the place on a saturday as it was almost time to close. Talk to the guy to make sure they have time to get a rough estimate on my wifes car. So i get a tow to drop off the car and 20 mins later he writes me the estimate. I told him of our situation,that we are being relocated to flordia and that time was of the essence. He assured me they got experienced workers and that we are fine. So i had to discuss the quote with my wife to make sure everythings good on our end. So he let me leave the car since they were closed on sunday. We decided to go through with it. So i head back on monday with the key to get the ball rolling,as i walk in another person approaches me after me standing there for 15 mins. Tells me they are booked and they cant help me even after i told her i had the estimate here. She keeps telling SORRY SORRY THERES NOTHING I CAN DO. So now i got to pay for another tow and hopefully can get this car taken care of before we drive across the country. Unbelievable,thanks for nothing earth collision.
This shop will jerk you around with repair times, payment owed to rental agencies, and complete failure to communicate while they hold YOUR car. DO NOT GO TO THIS SHOP!
So helpful!! You can trust them!
Clean and professional location. A true full service collision center.
Terrible service. I will never visit again. Have to make multiple trips to it get the body damage fixed but never got it right. Finally I had to go to certified service center to get it fixed.
Brad and crew are great!
Great customer service
Ron is the best!!!
Great body shop
Great service!
Courteous staff
Great place to fix your rugged car