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Osborns Georgia Carpet
385 Honey Creek Dr, Terre Haute, IN 47802, United States
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Osborns Georgia Carpet

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La
Review №1

We have done several projects with Osborns Georgia Carpet and each time has been a great experience. The staff was friendly and knowledgeable and really helped when it came to picking out and setting up our designs. Our latest granite project included installation and Osborns team was fantastic. We could not have asked for better service or quality!

Vi
Review №2

We decided to remove our 25 year old carpet on the main level to update our home with flooring. Not replacing upstairs carpet and working with medium oak woodwork made this a little more tricky. Shelby, our sales expert, was so unbelievably patient and helpful in choosing the best flooring to compliment our home. Osborn’s has a large variety of high quality flooring and their pricing is very fair. We chose a Luxury Vinyl that gives a very nice light wood look and pulls the warm tones of our wood. It’s exactly as I imagined. I used the Flooring virtual room App. To see how it would look in my room. The installers were super considerate and worked very hard to please us. We are so happy with all of it. I also had Shelby help me select area rugs for my living and dining room. They both look beautiful. I highly recommend dealing with Osborn ‘s. We love our new look. Thank you Shelby and Rob and to the installers.

Wh
Review №3

Rob and team have done the engineered hard wood floors throughout my house and all our bedroom carpet. Osborn’s is so easy to work with and gets the job done thoroughly and quickly. If I had another square inch of floor to replace I’d use Osborn’s again!

Ni
Review №4

Helpful staff and wide variety of selection from carpet to LVT to ceramic. We have gotten multiple rooms done here, they supplied the granite for two of my bathroom vanities and I spotted a rug that I loved hanging in their show room. This local business is my go to for all of our flooring!

Ma
Review №5

Best customer service around. Huge selection, helpful staff, and you cant beat the quality. I will always go here for flooring, tile, and countertop needs.

St
Review №6

We picked out a beautiful vinyl floor; however, the installer was horrible and left the floor and our home damaged. Within 12 hours of the installation, we had a huge bubble in the floor, several small bubbles, gaps around all of the trim, a small hole in the flooring, and all of the seams were showing through the floor. The installer was very unprofessional and bragged about stalking previous customers. We were promised one seam and ended up with four mismatched seams and dont even have a laundry room floor because they miscalculated and then cancelled that order. We did receive a full refund thankfully because it will cost us thousands to cover the damage that they did. And, we now need to replace the entire floor and still get a laundry room floor. When they came to investigate the job, even after they kept pointing out everything that was wrong (the subfloor wasnt nailed in, the seams werent properly covered, the trim wasnt removed, etc.) they still announced that their installer was great. They then laughed at us and said well you probably should go elsewhere next time. Gladly. Use this company at your own risk because we have a lot of damage to pay for now.

Ke
Review №7

The gentleman we worked with was named Guy, he was very nice and knowledgeable. The pricing was very good and we are scheduled for installation a week for the day we ordered. Thank you!!!

Je
Review №8

Great service, took his time and did not rush me!

er
Review №9

We were remodeling our kitchen and purchased a vinyl floor and installation from Georgia carpet. Within a short amount of time, we noticed a staple popping up through the vinyl. This was a staple they used to secure the new subfloor to the existing osb). We called them and they sent out the original installer. He showed up, and used a block of wood and a hammer to knock it back down. I started to have doubts about them at this point. Over the next year or so at least three more staples popped up, and each time they would come out and knock them back down. On a few occasions the staples penetrated the vinyl completely. Their solution was to mix up a patch of some kind which didnt match at all. A good while went by and yet another staple popped up. I spoke with the owner and he said the only thing he could do was send out an independent inspector to see what was going on. I noted that the independent inspector was hired by Georgia Carpet. This was not going to end well for us. A few weeks after the polite inspector came out we received a letter that said sorry, but it was a moisture problem in your house that was causing the problem, so youre out of luck. We live in a 23 year old house with a properly functioning HVAC system so Im not buying that. In the past Ive done two smaller subfloor projects in my house myself, using ringshank flooring nails and Ive never had a fastener pop up. I work in healthcare, so I guess you have to be a contractor to have nails pop up. We have purchased vinyl flooring from them before (which I installed myself) and never had a problem. If you are considering having them install something for you good luck.

Jo
Review №10

5 star shelby was a great sales person

Pe
Review №11

Good supply of samples of tiles, nice quality and assortment. No one came by to speak to us in the 15 minutes we were there. We should not have to search out assistance.

Jo
Review №12

This is our second time purchasing and having carpet placed in our house. Both times the men did an amazing job laying it and making sure there are no flaws. We recommend Osborn’s Georgia Carpet to everyone!!!

Ke
Review №13

Just had granite countertops installed and couldnt be happier! Their customer service was amazing and the 2 guys that did the install were thorough and professional. We will be repeat customers when we get ready to replace some flooring.

Ch
Review №14

I really wanted to be able to give this place a great review, but unfortunately I cannot. While they worked with me initially, even though I was long distance, the actual work was just terrible. I think the ONLY thing that they got right was the color of the carpet.It would take more time than I have tight now to create an all inclusive list of everything. I did attempt to contact the company and they did send someone put who promised to be back, however, I never heard from any one again.The broke my sliding doors taking them down. They did not put any of the doors that they didnt break back. They left nails sticking up and my oldest child cut his foot so bad he needed stitches. Everyone in the family got nails in their feet at some point, it was completely unavoidable they were everywhere. The carpet wasnt fully nailed down in all rooms. They put carpet in rooms that were not supposed to be carpeted, and instead of fixing the whole thing left my floor patchy and, honestly, awful looking. They did not inform me of the condition of the subflooring so that I could make a decision (there were HOLES IN THE FLOOR that they carpeted over without even telling me they were there. Leaving a completely unsafe living condition for me with small children. Let me end here and just say, I feel like they took advantage of the fact that I wasnt there to make sure it was done right. They did a rushed and low quality job, and have made little effort to amend it. I absolutely cannot reccomend this company. I will update this review if anything changes, but as long as its been (months!) I feel that this is an honest and fair review.

Sh
Review №15

Wonderful selection of flooring options and more! Friendly and knowledgeable staff! Tremendous work and service offered!

M
Review №16

Promised within a week. Run around. Months later; Still no install. Attempted to reconcile. Owner/manager never available

Ke
Review №17

Less than one star. Poor customer service and unprofessional Installers. FIND SOMEONE ELSE. To long of a story to write again. Visit Osbornes Facebook page for my full account of my dealings with Osborns.TERRIBLE!

Mi
Review №18

AUGUST 22 2017, HAD FULL HOUSE CARPETED,DID NOT LAY THE CARPET WE PICKED AND PAID FOR, THEY PUT DOWN SAME COLOR BUT A CHEAPER LESS QUALITY CARPET,COMPLAINED BUT TO NO AVAIL now our carpet looks terrible 2 years later.Dont make the mistake of buying carpet from these people

Information
13 Photos
18 Comments
4 Rating
  • Address:385 Honey Creek Dr, Terre Haute, IN 47802, United States
  • Site:http://osbornsgeorgiacarpet.com/
  • Phone:+1 812-234-4423
Categories
  • Wood floor installation service
  • Carpet installer
  • Carpet store
  • Granite supplier
  • Rug store
  • Tile store
  • Wood and laminate flooring supplier
  • Flooring store
Working hours
  • Monday:Closed
  • Tuesday:9AM–7:30PM
  • Wednesday:9AM–7:30PM
  • Thursday:9AM–7:30PM
  • Friday:9AM–7:30PM
  • Saturday:9AM–7:30PM
  • Sunday:9AM–6PM
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
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