I asked for a single box pickup and drop of a new box. Driver indicate box was overfilled so we told him we could take out a couple of sharps containers and put in new box for later pickup when new box got full. Instead he took everything and charged us 600% more than the last pickup. He didnt inform us what he did or about the difference in fees. When billing was contacted they knocked it down to 300% of previous fee and said they were doing me a favor. I have contacted another provider than has contracted for less than our old fee. I do NOT recommend Stericycle.