I have been coming to this store with no issue for months. Today I had a very poor experience with a person named Debbie. I asked for Romona and immediately was told you dont see her do you, in a very rude tone. I usually enjoy coming to this store to visit Romona, and she specified that if you dont want my service you can go somewhere else. I figure this deserved a review so this can be addressed. PS I will not return if this lady is inside.

Theyre quick and easy and are very thorough on how they do but theyre very professional

The young lady was so sweet and helpful. I believe she was manager or something and she was training a new employee but she was fast efficient and super nice.

Good service and fast thank you

Excellent Service!!! RAMONA, the manager is extremely knowledgeable & helpful. TAYLOR, also assisted me with a temporary card during a personal crisis. They resolved all my issues & went ABOVE & BEYOND, to make sure ALL my needs were met!!! BEST CUSTOMER SERVICE that I have EVER HAD. THANK YOU SO MUCH Ladies !!! 😇😇😇😇

They said i owe them money accusing me of something.

Even called before wasting my gas and time to come here. Only to be told my age was preventing me from getting a pay day loan.?! When asked what age is acceptable the answer given was “well I don’t know”. Apparently if you are 26 or younger don’t waste your time going here.

They are easy to work with and the service is prompt.

I dont even know where to start been going to this same ace for years today when I went to cash my stimulus check the lady there had us sign the check and ran it through her markings on the check also she ask is there anything else and I said yes I need to know how much it would cost to cash..she replied 85 dollars I thought that was pretty high when I asked if she could give me a discount on it since Ive been a customer 4 years she replied with WELL ITS FREE MONEY how rude she didnt know my position in life at that time and said the wrong thing to me very unprofessional and flat out rude

Great professional workers and love manager at this particular branch. She is awesome. She helps you the best way she can.

The associate was very nice and professional,also she did her job while paying attention to the concerns of the customer.

They went out their way to satisfy my needs and her customer services skills was out standing..

I definitely recomend was super fast and the lady was super nice I didnt like that I had to pay 10$ to cash my check but I was desperate

Friendly staff very knowledgeable, in and out fast, courteous service

I have never been in your stores in any location. Someone is continuing to use my email? How do I stop this? Why do I keep getting these surveys? Has someone borrowed money using my information? I have REPEATEDLY ASKED TO BE CONTACTED AND NO ONE EVER DOES!!!!!!

Mallory was excellent, she jumped through hoops to provide the service I was requesting. I would use their service again. It was slightly expensive. However, when customer service is excellent and representatives go the extra mile I dont mind paying to have a good experience.

Move a little bit quicker

The employees are very warm and friendly truly enjoy helping their customers .

The girl that helped me went the extra mile to make sure she cashed my check. She was what made me want to refer friends to ace!!

Im not really sure i would recommend cashing checks at this establishment because you charge way to much! It should only be 1% of your check! But overall service was excellent the ladies there were very professional nice and pretty fast service

First, I would like to point out that they don’t even make an effort to apologize or mention that they will try to do anything to correct issues stated in the reviews. But they do respond to the positive reviews. I had a check that needed cashed. My bank was closed, Ace was open. I decided to take a chance. I knew there would be a percentage they would ask for cashing it for me. Went and asked to cash the check, she had me fill out some paperwork. When I asked about the paperwork she said it was store policy. I was OK with the paperwork because I assumed it was to keep fraud down and prevent identity theft. Finished with paperwork, still in line, gave her my check my ID and the paperwork. She informed me it would be 10% to cash the check. FYI the check was $80. Last I checked 10% of $80 was $8. She then told me I would be getting back $69.01. I asked her correction I told her that it was only $8 if it was 10% to cash the check. She then informed me that there was a $3 membership fee. I then told her that had she informed me there was a membership fee to cash the check I would have waited till tomorrow to put it in my bank. I don’t need a membership just need to cash it. They don’t explain themselves well at all. Had I read these reviews I would’ve gone in there knowing that to ask the proper questions. Today is 7/5/19. I am sure the people who run the place can look at the records to find an $80 check cashed and address the proper employee. I was too mad to ask by the time I walked out.

Great staff in and out guarantee check Cash thanks Elizamae

I love all the girls at this location and Ramona the manager is amazing! Always a great experience here😉

The manager is amazing calls you by name! I go to this location just because of her!

Percentage of cashing checks are too expensive

I also had a similar experience with a younger lady up there I had to walk 5 miles to this location they said that they exchanged old gift cards for cash and I asked over the phone if they took Best Buy gift cards however she said yes and couldnt tell me how much over the phone which was fine but she never told me that they didnt take them unless they were of a certain amount on them. I received a smile and a sorry.. as I walked 5 miles back....this is not the first time with this location, I would suggest to any one and I will from now on to never go to this agency. In fact if you go up a block there is a way better location Ill be suggesting from now on!

I was told over the phone I would be able to cash my check. I had all the verification they said I needed. I got there an they wouldnt cash it.. I drove 38 miles to cash it.. never again will I attempt to go there.. nor will I send anyone there..

Very cool people who works there. Always nice and knowledgeable about the loans. They rock

By fixing my mobile check deposit that had giving me nothing but problems and done called every customer help and support possible and no one seems to know why i can use it whats wrong or how to fix it

I Love the friendly atmosphere and the ppl who works there

Kind&friendly in all aspects.

Very friendly and helpful staff quick service and have other services that I will be using good location for me can get there without a car

Store associates are extremely courteous whether dealing with them on the phone or in person. It is always a pleasant experience dealing with them even when you cannot get the funding you are looking for, and this says a great deal about the type of service I get and have come to expect.

It was fast and i got the funds that day

Everytime I go into the store at the Temple location I cant remember her name but she is awesome she explains everything I need to know

These ladies are helpful and friendly! My husband and I have used this place for all of our business account needs and will continue to do so because of the staff alone! Thanks yall! You guys continue to be easy to deal with and that makes all money spent to cash our business checks well worth it!

The lady that was helping me helped with cashing a check and paying a bill she was really nice and helpful.

Friendly, courteous, understanding, informative, all around nice experience.

Friendly employees

They dont even deserve one star. Terrible people to do business with they will take money from your account whenever they want to plus take more than what they are supposed to. I heard from previous customers they were bad but against my better judgement I dealt with them anyway. Lesson learned.

Wouderful!!!

I just wanna say that every time i come to this location Im amazed by their customer service and hospitality. They always have a smile, eager to help, and i been to other locations and by far none can compare to them. Kudos to Jackie who assisted me. I do however want to add that the location on waco drive in waco,texas has the worst customer service ever. Even on the phone shes rude. I rather drive 30 mins away to temple than to endure someone whos rude.

Ramona told me they accept green dot bank debit cards so i waist my time go in to aply and sure enough i was declined because of the type of card. I will nit be going back to this place

Very polite service.fast and easy

Good, friendly customer service.

Very friendly and helpful service.

Great customer service

Very professional and easy to understand

She was very nice

Friendly inserted and good at explaining

Treated me very bad when my card was compromised...

Awesome service

Good luck with the move

Great customer service. ...

No Hassle

Very helpful

Friends and family

Helpful in a bind

They are in three different debit cards not knowing whether theyre accepted by Ace Cash loans. Two of them are very well known debit cards and they should have already known whether accepted or not and no I will not email you again about this review you have my info already