ProSites has changed the game in our dental office. My office is located in Arlington, VA & Sterling, VA. Parker Ray, our accountant manager, even though he is in CA, this awesome and amazing guy always manages to communicate with my team and I. He has absolutely gone above and beyond with upgrading our websites! He makes sure that behind the scenes (web designers) satisfy our ideas 100%. There are no words to express how happy and proud I am to have ProSites running our website. We have had many new patients schedule. If you ever need any updates, upgrades, and continue growing your business, Parker Ray, is your man!
We at West University Dentistry have had a wonderful experience with ProSites! They are super responsive and have incredible customer service. Its always easy to get a hold of someone either by phone or email! From our account advisor Melissa to Ryan in customer care, everyone is so incredibly helpful. Worth the cost. Highly recommend.
I would do your research before using this company. I would rather not have a website than use this companys services again. I believe there are better website/marketing companies out there that would give you a nicer looking, more customized and personalized, modern website versus the more cookie cutter ones that this company provides.I purchased a practice that utilized this company for their website, and was trying to update the Google information so patients would be able to find me. This company controls not only the website, but also the Google SEO and wouldnt release the google information to me despite me owning my company and paying the monthly subscription fee. We contacted this company multiple times to get the google information released and it just never happened. So I put in a cancellation request on 8/31, was automatically charged for $637 on 9/2. They pulled the website down on 9/2. I would think they would grant the courtesy of leaving the website up for the month of September because I paid for their services for the entire month. To me, that screams unscrupulous and unprofessional.
Ryan J. quickly addressed and resolved my website concern. We are very appreciative of his professionalism.
Very impressed with Nate. He was very patient in guiding me through my computer and spoke very respectfully. There were no hiccups in the process and we appreciate it ! - wdc
I have used CPA Site Solutions for my web site needs for almost 10 years. I have been extremely pleased with their responsiveness to requests when I want changes made to my site. Their technology team is the best. My account manager, Cherish Love is also outstanding. Cherish, always responds to me promptly regarding inquiries I may have. She is very proactive. If she has not heard from me in several weeks I know I will be receiving a call asking if there is anything she can help me with. CPA Site Solutions is a great company that provides outstanding service at a fair price.
Dealing with my account manager, Agnes, is just a pleasure! She assists me with everything and follows up to ensure I am satisfied. She is extremely professional, efficient, knowledgeable and helpful.
Great Service! SEO was very effective in getting new patients to call. Responsive to make updates to site and social media! Kept us on the first page of google for many key words!
Vera has been a huge asset to our marketing and social media efforts. She has provided great insight to the social media world and provided spot on advise about website content and design. I would not try to navigate the online and social media world without her.
I have been working with Vera Alexander and ProSites for many years and have had nothing but positive experiences. Vera is very professional and wants our website to thrive. Her monthly check-ins reinforce her commitment to that and ProSites commitment to their customers. If youre in need of a dental website, Vera and ProSites will be there for you the whole way!
Serena has been our website manager at Highland Hills Dental Center for some time now. She is very communicative and keeps us well informed! Always a pleasure to chat during our meetings!
I recently shared my negative concerns with Pattie Pruitt at Prosites. She immediately worked to ensure all of my issues were taken care of. She even went above expectations in being proactive with helping me with further customization. Thank you Pattie for keeping me a happy customer!
I work closely with Serena and she is fantastic. She coordinates the various services we subscribe to and helps me make the most of their service. Michelle, my account rep is equally fantastic. Both listen to my needs, concerns and issues to keep my website current and ranking well.
Today I needed help with faucets of my website site design. I was so fortunate that Camille was my Prosites assistant today!!! Wow.. what an awesome experience I had working with her. Camille listened to my concerns & made all the contacts necessary to handle my business needs. She then went the extra mile and helped with navigating through my website. Her customer service & knowledge/skills were exceptional!!Thanks Camille for making this an awesome day for this Dr.in Georgia!!
I have worked with our ProSites Account Manager Vera for over a year now and she is absolutely THE best! She is very knowledgable and always offers suggestions to keep our practice/website up-to-date. I cannot say enough great things about her!
Shaun provided exceptional assistance and showed great patience in helping me to set up a prosites email account on Outlook. Shaun guided me step by step through the process to a successful outcome. Thank you Shaun and Prosites.
I have been working with ProSites since I opened my practice in 2009. ProSites provides us with an essential service for marketing the office. We like to advertise, and patients always look at websites. With ProSites on my team, I have a professional website presentation, I have the ability to change my website design and content with a phone call, and I have optimization. To me, ProSites is like having a concierge service for our dental office website. The website works. I know the website works, because patients come in saying they looked me up on the internet and they want something they saw on my website. I like when I go to work to have plenty of patients, Thank You ProSites!
Been with Prosites for almost 20 years and so appreciate this company! It has not only saved money, but I so love the autonomy of being able to edit my own website content! Serena and the staff have been amazing at bringing up new ideas to improve my site and they respond in very timely manner so I highly recommend this company!!!
I had the pleasure of speaking with Camille with changes I needed to make to my website’ contact and appointment screen as well as update and update my expired credit card. She was extremely knowledgeable, thorough and helpful and assisted me, took care of the changes and updates and tested the changes to make sure they worked. everyone at Prosites I have ever dealt with has always been responsive, thorough and knowledgeable and I highly recommend them.
The ProSite Company is amazing. They are very attentive and truly listen to core values of your business. Their agents are dedicated to tailor your website design to fit your needs. My onboarding specialist named Michael Daniel is absolutely superb and stellar in his work.
While its nice to have an email to send website change requests to - they are almost NEVER correctly done. You have to call in addition to emailing to ensure your change is done correctly. I would not recommend this site if you are managing the template for a multi-location dental practice. 8 out of the 10 changes were done little attention to detail, with having to call and email. This company is a definite NO if you are managing multiple DENTAL practices.
Ive been working with Prosites now for a year and a half, and the staff (especially our account manager Kayla Lopez) are always quick to respond / offer innovative ideas! Kayla has been a huge help for our pediatric dental office in terms of increasing SEO, modernizing our website, and ensuring our patients can navigate our online platforms efficiently. She also checks in with us monthly, and we appreciate her consistency and insight!
One word, AMAZING!!!I have been working with Prosites for 2 years now and could not be happier!! As a marketing director for several large dental offices I am constantly working with Prosites. I have been blessed to work with Andres who was in customer care but have recently been promoted ( because he is the bomb.com) to a different department. While in customer care, there was absolutely no one better I could have worked with. His professionalism, experience, knowledge and calming spirit is something that I continue to look forward to! More recently I have been assigned a new account manager Vera! Vera has been great and it has been so wonderful having her on my account. Great personality, professional, efficient, and reliable. If she says she will get it done, it will get done!! I love the transparency that I have with them as well. No matter what I throw there way, it does not seem to effect them. In this field it is so easy to be swindled, but they have and continue to be honest and trustworthy.I definitely lucked up and have the dream team with these two.
I wanted to make some changes to our website such as updating our office email and add more current patient testimonials. Camille was very knowledgeable and she not only helped us update the changes but patiently walked me through our Prosites Admin page on how to add/delete testimonials. They have excellent customer service; never put you on hold and the representatives are nice and courteous.
Camille helped us to make some changes in our website quickly. In 5 minutes she was able to find the issue and resolve. Thank you very much Camille. Appreciate it.
Serena and the entire team at Prosites have been invaluable and wonderful to work with. Working “in the trenches” doesn’t allow us doctors enough time to spend on the all valuable website appearance, analytics, and best practices to drive traffic to the site. It’s comforting to know that Serena and the rest of the staff at Prosites “has our back” and maximizes our ROI. If you’re not with them, trust us, it’s the best money spent. Thank you Serena for everything!
Great customer service. Just did a call to go over the editor feature for my website and Naisha was just delightful to talk to. VERY HELPFUL!
When having issues with our online payment portal, Serena Johnson and Ryan Jokobo worked tirelessly to fix the issue. Serena is especially helpful on a monthly basis. She quickly addresses any issue that we may have and has helped me numerous times. I dont always have time to spend on our website and Serena takes care of things for me. She keeps our website updated and current. Please accept my recommendation to use ProSites. Kathy
Camille helped us review our website. She was patience, knowledgeable not pushy, and proactive. Prosites has always done well helping us with our website, so keep up the good work Prosites, thank you.
Serena has been our account manager for the past few years and she has been great! She is in tune with our practice and takes the time to lister about our concerns, then finding us ideas and resolutions that best fit our needs. We meet with her regularly to improve the quality of our website, SEO/SEM and other marketing strategies. Thank you Serena!
I had the pleasure of working with Shaun today. I was in a bind and had forgotten my password. Shaun quickly restored the access to my email box. He also helped me reset the email checking frequency on the outlook which was factory set at 30 minutes. Ive been with Prosites for years and everyone who works there as always been very polite, helpful and a solution finder for us.
Shaun did a great job assisting with a password change on one of our email accounts and resolving our log in issues.
Had a technical issue that wasnt getting solved so called at the end of my day and to my surprise the girl I talked to on the phone Niesha had already fixed it. She was incredibly nice and had been working on it for the day. Thank you Niesha. Can you move to Oklahoma and come work for me? We need more people like you.
Niesha was AMAZING! I felt she went above and beyond for me. My problem was resolved with one phone call. And the problem wasnt even on Prosites end.... it was a 3rd party widget problem!!
I called Customer Service today to update our website. I spoke with Taylor, and she helped me right away! Taylor did an excellent job, had our website pulled right up, and made the changes I requested WHILE on the phone with me! Thank you very much Taylor, youre awesome!
Had to call for a client e-mail issue, got straight to a very knolwedable technician who expertly corrected my issue. Very pleased with the resolve and accuracy of tech knowledge.
We had the pleasure of working with Stephanie recently to give our website a face lift. She listened to our needs and concerns. She was full of inspiration, advice and was really excited to help us create a more organic and ornate website that reflects our office. We are very grateful to Stephanie and are very impressed with all the new chances thus far.
I recently needed help with updating a few things that involved Prosites,Even though we had to go back and forth via phone calls, not too mention the 4 hour time difference! Nate was so patient and kind. A breath of fresh air as he was easy to speak to and answered all of my questions with ease! He also gave good direction after things were set up. I appreciate it greatly!
I have been with Prosites for many years and found their product to be top notch and very easy to use. My account manager Vera has been wonderfully professional and efficient. Her responses to my requests are immediate and the tasks are taken care of quickly. She is knowledgeable about Prosites products and always willing to share her knowledge with me.
Shaun was a huge help today! This is a great way to communicate with our patients. Thank you for all your help.
Prosites was very helpful and efficient! They were on top of everything and produced great work. Special thank you to Nate and Michael for being so patient and easy to work with!
I had some questions about our webpage and called Prosites, Camille answered my call and was very friendly, helpful, and professional. I’ll definitely be requesting her help in the future!
Camille was super helpful! I appreciated her ability to quickly fix an issue I was having.
We really appreciate Stephanies expertise and making sure we schedule reviews of our website to keep it current and functioning at a high level. She is very quick with updates, informative on the latest opportunities to increase our performance and knowledgeable on all the products. Thanks for your time Stephanie.
Needed to move links or add links to FB, Google, Yelp and twitter to our patients review tab. Ryan handled the request, quickly and effortlessly.Great company with a great product; highly recommended.
We have had PorSites for a little over a year and they have been great so far. Would recommend
Spoke with Camille at Prosites customer care center and she was AWESOME! She handled the issue we were having quickly and efficiently and was extremely professional. In about 5 minutes she had everything resolved, what a life saver!
ProSites provides a great webpage hosting service with many options and themes and ease of updating your own content and they also provide additional services a business owner might need. Taylor was a rep that helped with a recent issue, providing great information and insight to my needs.
We needed to do some updates to our website, it took them less than 24 hours to complete everything we asked for. Ryan went above and beyond to ensure the work quality exceeds our expectations. Thank you Ryan!!!
I cant say enough wonderful things about this company. They contacted me after I purchased new domains- how convenient and wow, were they on top of it! This team is dynamic and well qualified. They are extremely responsive and communicative. They make the time to schedule meetings with me every month to review SEO reports. I’ve never had a company so committed to my success! My account manager, Vera is a gem! She’s extremely intelligent, efficient, and encouraging. I should pay this company wayyyyy more than I do! Thank you to Brian for being hilarious, authentic, and committed to gaining my business- so glad I switched over to Prosites!
We have been using Prosites for years and they are always very easy to work with. We did some updating to our page and The rep Camille was so quick to respond and helped me right away.
Ive partnered with many online website companies in my career and HANDS down, I would highly recommend ProSites! Their professionalism and customer service is unparcelled. BIG shoot out to Michael D (my onboarding account specialist ) for his attentiveness, his lets get it done attitude, and his commitment in offering the best customer service!
Very responsive support and Ryan offered a great experience.
Stephanie provided quality time in assisting to update and improve the website.She got it personalized up and running. .Thanks for the fabulous customer service.
Vera Alexander of Prosites is terrific. She patiently listens to all my practice dental concerns during our phone conversations. She keeps her promises of getting back to me in a timely manner, and offers solutions with very thorough, practical, and professional emails. I highly recommend her services..Yiannis Vlahos DDS
Camille M. helped our office out today with adding digital forms to our website! She was quick and professional over the phone. Thank you Camille! -Christine
I worked with Shawn setting up new email, he was so patient and helpful, what a great experience!
We have been using Prosites for several years for our medical website. Everyone in customer care has been very helpful, especially Niesha. She is wonderful to deal with. She is extremely knowledgeable, pleasant, patient and professional. We are always very grateful for her assistance.
Friendly and efficient customer service. Camille was very helpful. Everyone Ive talked to at ProSites has been great.
I just adore working with Serena. She is my go to Girl, and like me, she gets things done! Thanks Lady!!!
We just switched our website and email hosting to Prosites and they were extremely easy to work with and very responsive to our questions and needs. Nate leaped to our rescue when our old email server went offline suddenly and we needed to go online with our new website and email hosting sooner than we planned. Thanks to everyone at Prosites for making the process smoother than I thought it would go.
Danielle and Nate have both been extraordinary to work with. Although Im new to prosites I have been impressed so far!
I have a website through Prosites and ran into a few problems recently. I received an email from a Regina Gallegos stating that the stock photos on my website were copyright violations of her photos. I called Prosite customer service and was helped by Niesha. She pointed out that my photos are from Shutterstock, legal, and not in violation of copyright laws. I also pointed out that a link on my website wasnt connected to the proper webpage. Niesha took care of the problem, and even walked me through what to do to confirm the correction.Niesha was great. She was professional, knowledgable, friendly and personable.
I have had the pleasure of working with Sarah Magana and Alex (My PPC Specialist) for exactly one year now. I could not have been any more proud of them. They have truly transformed our online presence. Sarah is always a phone call (or email) away. She is so responsive, responsible and on top of her game. She is super knowledgeable, caring and is always available to get you answers or results, even if she has to seek the answer. The whole team at Prosites have been incredible. Alex has always been able to do updates or changes to our PPC so fast and quick that is super impressive. Their PPC and SEO teams are an instrumental part of the success of our practice and I highly recommend them for your dental practice.
Great dental website and marketing company! The CMS is super easy to use and the design themes are beautiful!
They do a great job of maintaining our website. They are professional and prompt in meeting our needs.
Niesha is great! She solved our issue quickly.
Michael was very thorough with our Onboarding process. He took an interest in ensuring our website was to our satisfaction.
Prosites did an amaizing job helping me design our companys website. Michael was really helpful! He walked we through the whole process. He was professional and responsive! I highly recommend prosites!!
Niesha Rocks!!!! I called yesterday from my office Dr. Rossler in Hebron CT. I was amazed by how she quickly new what I needed help with. Niesha was such a pleasure to talk with. GREAT EXPERIENCE!!!
Niesha was extremely helpful and friendly! Great customer service!
Camille did a wonderful job of correcting my email address on the website.
I was pretty much at my wits end. I am a surgeon not an IT guy. We had an issue with email that continued to get worse. Nate took the bull by the horns and fixed all of our ills. This gentleman has probably forgot more about computer than I will ever know. It reaffirms my satisfaction of choosing this company over the others. They are star performers...with a lot of patience. Very nice to deal with. Our online presence continues to excel as well. Thanks
Vera Alexander is my account manager. She has been working hard to support my dental practice for about a year now. Initially, I was slow to invest any real time in my website and fortunately Vera reached out to me a couple of time introducing herself and offering her services. Eventually, I began to get more involved.Vera kept me on task as we worked to refine both the direction and purpose of my website. I used to believe that a dental website was only a resource for my existing patients. I was wrong and it was only through her suggestions and hard work, that I benefited from this new outlook.Vera sat-in with discussions regarding my SEO direction and budget, helping to keep our efforts unified. I appreciated this synergistic and comprehensive effort. One without the other should feel like the sound of one hand clapping. Additionally, when it was time to create content for my website, Vera took a leadership role and designed a page for me. She again went above and beyond her call of duty.Vera has been proven to be a real asset and time saver, as she is consistently responsive, efficient, knowledgeable and accessible. I wouldnt have it any other way! Thanks again, John Zargari
Vera has been very helpful!
Thank you Nate for helping me this morning!
I must say that my account rep Vera Alexander is one top notch lady. Vera is ALWAYS friendly and helpful. I have never worked with such a wonderful company and individual that is willing to help generate more business and focus on our business. Other companies say they are helping but they never follow thru or really do their part to help. Customer Service is TOP NOTCH. They are always there if you need any help. Thanks for all your continued help and support!!
Throughout the entire pandemic they have remained professional and available. Thank you for making it a smooth process!
Prosites has been amazing for us in all aspects of our practice. Vera and Darshan are the best!
We have used prosites for 2 years. It started out as just an ok experience with a mediocre webpage. The experience got exponentially worse and worse. Every few months, more services got cut and the price kept going up. The nail in the coffin was when they tried help better our google SEO. This led to our google business not showing on the google map search for more than 4 months. Every phone call was well we told another person to look into it and they called google and we are waiting for answers. They did not even know how they cause this error. With our office not being searchable there was a 900% decrease in engagement of our google business page.They would send us emails monthly saying that we had 2000% Roi. and so many leads. When we checked the leads on the dashboard, it was all spam and other companies bids for websites.If you are a new modern dental office. I would definitely not recommend prosites.
Thanks for the great service today representative camile
Vera Alexander, our account manager is head and shoulders more helpful, suggests the best options and has made working with Prosites easy. Always enjoy our phone meetings!
I contacted support with an issue. Shaun returned my call promptly, was very professional and helpful.
Nathan R is the most helpful consultant Ive dealt with in a long time! Professional, courteous and a warm sense of humor helps defray any frustration or lack of my knowledge. Prosites is lucky to have him!
When I wanted to cancel the company, they did not contact me until I submitted a BBB complaint. They totally ignored me. They took my money quick, but when you need help they are not helpful and hard to get a hold of. I canceled their service and they also will not refund me the money that I pre-paid with them. Go with another website company!
I am always impressed with the service & knowledgeable IT from ProSites, every time I call for help. This time, Shaun assisted me with my request. He was quite professional & truly efficient; I value these greatly. Thanks Shaun
When changing and updating a practices website, together with their branding, the process can be laborious. ProSites has been responsive, professional, and expeditious in aiding the office of Dr. Paul J. Hubley, DMD and Associates. Thank you to Nate, Crystal and Tracey for all of your assistance through this process.The office of Paul J. Hubley, DMD and Associates
Excellent hosting, great customer service and always there to help.
Weve been a client for several years and it is always a pleasure to work with the Prosite and Mojo team. They are super professional and provide excellent service. My new account rep Stephanie is a pleasure to work with. I highly recommend this platform for your companys electronic presence.
We had an issue that was not specific to Prosites that they helped walk us through. Although it took a bit for them to get back to us, they make sure that everything is taken care of before they get off the phone with you. Very helpful and professional. Thanks!
Great company! Easy to do business with and very helpful Offered great advice on making our website even better!
Shaun is very helpful!
Always in constant contact!! If you need a website, this is the place for you!!
We have recently migrated over to Prosites and have had an amazing experience with our representative Tracy who has been quick to respond to all of our requests and adjustments as needed. Recently we had the pleasure of working with one of the Technical Support Reps Nate. Nate was nothing but polite, helpful, and responsive. He went above and beyond assisting us in migrating our domain. Nate was patient and stayed on the phone with us as we needed to make sure our issues were resolved. He was very tentative and assisted us step-by-step throughout the domain migration process. Thank you Nate, Tracy and Prosites for the amazing support!
Can I just say.. Nathan R- was the BEST at helping me figure out this computer mess. He was quick, patient and walked me through the best way to keep our accounts safe. I couldnt thank him enough! Ask for him for your needs and Im sure hell take care of you just like he did with my team!THANK YOU, NATHAN!
Our Prosites representatives are very professional. They communicate very effectively and resolves issues in a timely manner. They are very informative as well. Even though we dont physically see each other, they make it easy via email and phone call.
I had the pleasure of working with Stephanie Edmondson today to update our website and i just have to say she performed great and friendly service. Stephanie was very pleasant and extremely knowledgeable in all areas of prosites.
Stephanie is always upbeat when she calls me and willing to help me make any changes to my website that I need. I am not very computer savvy and Stephanie always makes it look so easy! She doesnt shame me when I ask her to do tasks that are simple for her and challenging for me. Thanks Stephanie for helping me make my website as good as it can be!
My account manager Sarah Magana is the best. She has helped me make multiple changes to my website and is very efficient and responsive to any requests that I have. She has helped my Business generate lots of website traffic and we review the analytics monthly to verify that the changes we are making are giving proven results. I am very happy with maintaining my website through prosites and would recommend them to anyone.
Jennifer was amazing with her quick response and willingness to do whatever we needed to create the look we wanted for our website. She stayed on the phone with us until we got it right. She was very helpful, friendly and taught us a few things along the way! Thank you Jennifer!