Fantastic customer service. Tellers cheerful and chatty, helpful with deposits. Monica was awesome in helping me with my late moms estate stuff. Plenty of parking. Clean, A/C was great on 97 degree day in June. I have been with Union Bank for over 30 years, and happy to find the local branch in Temecula as wonderful as my old branch prior to moving here. A+

The reps are nice, the only one thing that really bothers me is that Unionbank only has one office. They closed the one in Menifee none in Murrieta,Lake elsinore,Wildomar and the next one is in Corona near the 15 & 91 fwy. I am already looking for another bank. Sad that they do not care for the members.

Horrible face to face banker representative. Talked in circles with answers to my direct clear questions. Told me no other branches were open expect Temecula and Riverside. Specifically I asked her, Monica Phommatha You mean to tell me there are no other Union Banks open any more aside from Temecula and Riverside? Monica Repied, Yes just those 2 branches, ...(hesitated) and 1 in Fallbrook In providing information she created complexity and aggitating rather than smooth concise clarity. She then said, Sorry, You can come back to open your account, I wont be opening the account She then stood up pushing my papers & ID towards me.Her personal offense taken was not in actuality what occurred. Horrible business posture.

Great bank, great staff, great service. My firm moved all of our banking accounts there. They are all friendly and ready to assist. Ive been banking with a bank (next door to them) for more than 10 years and will never return there. Wouldnt go anywhere else.

I have been with Union Bank for over 27 years. I always worked with the Rancho Cucamonga branch and was very happy with them. I recently moved to Menifee and found out that the Antelope Road facility was closed due to the pandemic, so I called the Temecula facility before driving all that way to make a deposit and open a savings account. I was told that they were too busy to open a savings account and only did it by appointment only. I told her that I was going to drive in to make a deposit and could they please see me that morning. The girl I spoke to said she was all booked up. She was rude and when I asked if there was anyone else she said no, they were all booked. I told her that it takes about 30 mins to drive out there from my house and was there anyway we could work together on this since I needed to make a large deposit and wanted to get it done at the same time. She kept saying no and when I told her I had banked with Union bank for many, many years and maybe I needed to just close my account and go elsewhere she could have cared less. Even when I asked to speak with the branch manager she didn’t care. I needed that money in my account so I drove to that branch location and when I got there I saw three people sitting at desks and none of them were helping people, none were on the phone and when I asked the teller if she could get one to help me open a savings, one of the girls sitting at the desk said no they were all too busy. The teller looked embarrassed. I ended up driving to my branch in Rancho Cucamonga and they took all of 10 minutes and opened a savings for me right then without an appointment I’m still considering pulling my account since the Temecula branch on Yanez Road is the closest open branch in my area. Their customer service is horrible and headquarters needs to look in to the management there and do some house cleaning.

Been a customer since 2010 all the tellers are super nice, friendly, and knowledgeable. Nancy, Crystal, Dorthy and Evonne always smiling and understand the meaning of Great customer service 👍

Metal detectors and a sally-port to enter and exit. Seems very secure even though they dont seem to pay attention to the metal detector. The service was fast and friendly. I was there top deposit money in someones account and the transaction went smoothly. The money was received quickly.

Crazy times we live in, this branch shut down at 1pm on a Friday to pander.

Love this bank and the tellers are very helpful - Been Banking here over 20 years.

I havent been to other branches, but this branch has alway been very helpful and friendly every time I have been there. Their system for getting in and out is a little bit of a pain, but it is really a pretty minor inconvenience for a bank with good service.

Professional, personable and prompt support

Worst bank ever. Im glad I took my money out and closed the account. I was inside this bank and I told the teller about my experience and why Im closing my account and she said quote WHATEVER unquoteI said whatever is that how you treat your customers, whatever? Im so done with Union Bank .

Place is a joke! Cant even cash out legit union vacation checks for the hard-working american.

I was the first one in line and it took them 15min to get to me.

Not there! ridiculous

Union Bank is Pathetic! Horrible customer service, very few locations!Customer with us for 30 years...so what! We dont care!

Are they open Saturday?

Wrong city.

Excellent