The lock on the drivers side needed to be replaced . Went in to have the service look at it and order part.I sat for 3 hours waiting for the repair quote. The service dept decided to do a full check on the car. I was never told this, nor did I OK it. There were multiple diagnosis’s supposedly that needed to be considered. I only came to fix the lock! I said NO to all repairs that the service manger wanted to do. The lock was ordered for the next day, so left the car.The next day call and no part came in. So another day in the service dept. the 2nd day the part came in, but now they say the battery needed to be changed or was dead! I use this service dept for my 2013 CRV, so check back to see when it was replaced. I was not in town so I could not check my paper work, so they replace the battery and my husband picked it up. There was never a mention of the battery being weak the day I left it off. The service dept writes out the needed work, not a computer printout. I called to speak to the manager and he called back after checking out the service write up. He sent me a copy handwritten!It is just so obvious that he added the battery at the bottom of the list. The handwriting is different.Just admit to fraud! Some how my car battery died while at your shop. I replace the battery in 20183 years ago! There is a 100 month warranty on the battery. I will NEVER use this Tarrytown Service ever again!

Good service but busy all the time. Make your appointment and plan on transportation. We are waiting for a part due to an issue with our new pilot, I will update when we have it installed.

The service was great 👍 👌 👏

I own a 2018 Honda HRV and because of the Honda recall my car has been at the dealership service for about 3 weeks now and the service center attending has been nothing but forthcoming what information and updates. I have been given a 2020 Honda CRV as the courtesy car, it has been such a good experience that my family is talking about getting that at the next car potentially. I would recommend to anyone as opposed to going to Bronx Honda or God forbid White plains Honda. Bx Honda cares and are friendly but also busy so you will be waiting, WPH is neither. Anyways, Ill update when I get my car, stay blessed.

Great service. Great staff. And fast service.

I scheduled service for a recall on my honda. I made the appointment like a week in advance for first thing in the morning today7:30. I arrive there 15 minutes early and the parking lot is already overflowing with people waiting for it to open. I have to wait like 15 minutes to get in. Car requires about $300 in services. Get told it will take about 2 hours. Come back at around 9:45 and get told my car somehow slipped through the cracks and did not get serviced. It wasnt even in the bay, just sitting in the lot. Took my car back and never will go there again. Atleast i have one less reason to ever have to go to tarry town.

I went to this location for a car inspection in April. I made an appointment a week prior and was told it shouldn’t take long. I was also told I needed a tire rotation upon arrival so I figured it may take a little longer than usual. The oil change took 3 hours & 20 minutes. During check-out I learned there was no tire rotation completed. At this visit I was informed that my car had a recall. I was already planning never to come back to this location but since it was for a recall what could be so bad? I was told to call after May 15th to make the appointment because that’s when the part would be in. Fast forward to today. I made my appointment to replace the part that was recalled May 16th.(Part that had to be replaced: fuel pump safety recall expansion- could be serious damage to you and your vehicle if faulty and not replaced). I was told, during the call on Sunday, that Friday the part will be in and ready to replace; and this was the best appointment date they could give me, so I settled for an early morning 8:15am appointment. I showed up at 8:15am for checkin. I informed the service agent that on top of the part being replaced I needed a tire rotation because it was never completed at my last appointment. The agent proceeded to tell me how much he would have to charge me for a tire rotation and that due to my mileage my air filters may need to be changed. Air filters being changed at a dealership is a another story within itself but I already had air filters changed when I received an oil change from another service station but I told him to check anyway just to see since this was a huge deal for him and then let me know what he thinks. HERE is when I should have taken my keys back... the agent then says “let me check to see if you have any recalls on your car”, I then stated “I have one, this is what my appointment is for!” He proceeds to look up recalls anyway and name the recall that I have the appointment for. He then asks if I’m leaving the car because this will take some time, I said I absolutely am. He put the paperwork together and I went on about my day. Fast forward to 7 hours later, I began calling the service station number plus the direct line of the service agent at 3:00pm... all day I waited for a call, I never received a call to update me on my filters, even though I knew they were fine so I figured no call means they obviously don’t have to be changed, nor did I receive a call to let me know the estimated pickup time. I was placed on hold twice, once for 25 minutes and another for 15 minutes. When someone finally picked up the phone they said they will notify my service agent to call me with an update. Five minutes later the same lady called me back to let me know my car was ready to be picked up. I made it to this location at 4:10pm. The service agent sees me and says “o we didn’t have the part but we ordered it, it will be here on Tuesday if you would like to make an appointment you can do so.” I really thought this was a joke... he then proceeded to say you can meet me at the cashier for checkout.... ummmmm what would I be paying for exactly????? Now he’s shuffling through paperwork he goes to the payment window with my papers, another customers papers and I’m just trying to stay cool to see how this is going to play out. I get to the payment window I have a bill for $220 dollars, tire rotation, air filters, washer drain, labor etc etc etc. I’m even charged for the ordering of the part that was suppose to be on site!!!! The cashier at the window proceeds to let me know how everyone there was having a crazy day, it seems that every time I have an appointment at this location it’s a crazy day. I just can’t believe I never received a phone call as stated to let me know what was going on, I would have never okayed payment of $200 for this type of service or these unnecessary parts and he knew that so this is why I never received any calls, extremely unprofessional NEVER AGAIN, NEVER AGAIN, NEVER AGAIN. Lastly as I’m leaving he says “if you get a call tell them the great service I gave you” really?

Customer service good and accomodating. But waiting for the car repair (oil changes and lights in dashboard) it took so long and the service represented didnt working out the paperwork. When the car was done... waiting for 4hrs its nightmare

Very professional. Mr.kramer is the man ro see for service.coll waiting area,free coffee and tea

They are always courteous and friendly.

Very professional and pleasant.

The staff is helpful. They are willing to take you @ anytime even as a walking. The waiting area is neat, clean & always well supplied with snacks. However, the prices oh boy & they never remember to take discount coupons off. If you dont remember to remind them you will walk out without your discount for sure.

Very proactive service folks. They took care of scheduled services, did troubleshooting for the things I questioned and looked for other critical issues, all clearly communicated. I felt my dealings with them were honest and productive. I would have given stars if the truck were washed before pickup. Its just the extra touch to make the service exceptional.

Good service very clean

We broke down coming across the bridge hours from our destination. They got us in when NO rental cars were available. We were up in running and we are very thankful Michael.Unfortunately our van konked out 40 minutes later and we broke down again. We finally made it but now we are in the shop again.

Extremely courteous.

They are excellent price compare all dealership in this planetDeposit $2350 + $200 Dmv + 18.000 miles Per/years for Honda Pilot EX for 3 years LEASE wow wallah bargainBut you must find the best Young Salesman in there

This time, I was in and out in an hour for an oil change and tire rotation. Felt like they finally got things to run better. I suggest a better approach to complaints/concerns other than yeah thats how it works when for example the a/c on/off light doesnt seem to be working correctly or the 4-wheel drive never kicks in. Overall happy with the service. Joel Garcia helped me out. Plus: free popcorn, water, coffee or tea. Clean bathroom.

Service so bad.

Long wait ...2 hours for an oil change

Excellent service at the Tarrytown location.

The worst customer service ever, rude, incompetent, and a total rip off. I bought 4 cars here, never again.

Call them about back up camera keep on freezing they played it off like nothing is wrong with the car even though there is a pending lawsuit. Then called him for follow up service sounds like they’re too busy for new work.

Very proffesional

Clean, efficient, helpful, friendly

Paferct service

This place is the best around the area the workers is really nice there speacially advisor Eduard always helping me with everything

Customer service for the service department is really terrible at at this place. I dropped of my vehicle here for a recall service. I called to check on the status of my vehicle and they put me on hold for 23 mins. Nobody picked up the call after that. I called back again after an hour. They did the same thing again and put me on hold for another 26 mins. When I dropped of my vehicle they said that it will take about 2 hours. Then they changed that to 3-4 hours. I ended up leaving my car there and they gave it back to me the next day.

I just went in even without appointment service guys were trying to help meAt least they told me where I can get cover for my car seat. Since honda doesnt sale it.

The staff and service are great!

Quick & efficient. Didnt try to break the bank.

Excellent staff and very good attention

If youre buying a Honda or renting theres no other place to go but Terry town because their tops and service youre in and out of here in no time they treat the customer like number one its my third car from there and Ill continue to buy from them

Friendly staff, clean waiting area/restrooms with refreshments..but really slow..I had made an appointment but still sitting here 2 hours later.

Great service!

Very professional!!!