Staff was super friendly and knowledgeable.Spectrum service has been flawless since the start.

If I could give zero stars I would!I was the only person waiting...waited 35 mins while the spectrum worker talked about what brand of tennis shoes he liked! Unbelievable!This is what happens when you hire and dont fire to be politically correct!!🤬😡

Waited 45 mins to swap out a bad cable box. 6 people came and went while they were still trying to figure out how to swap a box out. I was late to work because of it. Also I work from home and had internet installed at my new home a few months ago. The tech didn’t know what they were doing cause I kept getting connection issue so they sent another tech out to fix all the first ones mistakes. I’ve missed 4 days of work in 2 months because of them and they won’t credit you anything. Almost a $1000 lost because of them. This is one of the worst companies ever as far as caring and taking care of their customers. I would avoid them at all costs if you can.

Unfortunately I need reliable Internet for work and at least 2 times per week, I would lose Internet connection and had to switch to my backup Internet service provider. Then my backup became my primary, then I realized that I no longer need Spectrum as my backup, as I can switch to my cell service, which is also more reliable.

Spectrum will raise your amount due monthly without notice. We went from $44.99 for internet to $79.99. When I cancelled, the woman I spoke with assured me that we did not have any spectrum equipment and that I would not be billed again. She was wrong and I was billed the full amount again due to her error. I was told by the customer representative when I called, were sorry that she was working with bad information but the billing has been finalized and there is nothing anyone can do about that.Then, we had two unannounced visits from spectrum at our home. Thw first was a guy looking to get the equipment we were assured that we did not have previously. The second visit was at 8:26pm at night and was a guy looking to talk to us about who we switched to and why. A business showing up unannounced is already absolutely unacceptable but when I have to get out of bed to handle a spectrum guy at night who shows up unannounced, it makes me furious and feels like harassment.We used spectrum for two years. They were never able to spell my name right on the hundreds of spam mail soliciting more money from me. I feel like about $5 a month paid was spent to be spammed relentlessly via postage and materials.Absolutely ridiculous.

Not enough staff, I was #8 in line and they chose people not as we signed in but as they viewed the room. 25 minutes to drop off a neighbors modem and internet equipment.

What a great experience. I was in and out quick, setup with my new internet in under 10 minutes. Thanks RJ!

Quick service. Make a reservationKnowledgeable help.

They are very helpful. Kendall Bueno is bueno

Enjoy this buisness if youd like to pay more for cable tv than your electric bill. An $80 plan will be around $130 2 yrs down the road.

Jeremiah is a pro at customer service, had me in and out of the store within 10 mins! Thank you

Bill change upgrade was a down grade, was sold cell phone told can return wont accept return.

The worst store ever. My husband and I went here twice to try to pay off our phones- we have been locked out of our accounts because we dropped internet, and the cellphone plan went way up. We understood that when we signed up. However, the store could have just told us to call 611 first to do it instead of wasting our time waiting TWICE. And don’t even get me started with the Spectrum call center. Don’t waste your time or money with the cell service. We travel for work and the service SUCKS outside of Florida.

Just need to return a router after canceling service. Been waiting 20 minutes and two people have been served. 4 still to go. Apparently this is Spectrum’s way of punishing you for leaving, and making sure you’ll never be a customer again.The DMV is a far better experience.

I have been with Spectrum for 5years and have NO complaints! The service has been very good!

This location needs to train staff on its cellular service. I got instruction from the countryside mall location and went to this store. The reps were clueless and then my dad went the following day and they lied to him and said he couldnt transfer a number from att because it was reserved.

Very good service.

A great experience Dominic was super

Trying switch to att 55 plus program. Cant get codes from spectrum.Asshlos

Never had a problem with them actually I think its great that theyre there in the plaza now or we can just go straight there and I have to speak to somebody just on the phone

Good ast service. Dominick very attentive and helpful

Evil company with a few good people working for it in despration.may God forgive you.I cannot.

Open until 8 pm Monday - Saturday.Dominick was super nice!

Kendall was amazing. He was very helpful in explaining everything to me.

I read a few bad reviews, yet I had to go trade a bad tower, it took less than 90 seconds!!!!!!!!!!

Super quick and easy. Service was great, Evelyn helped us before we even signed in.

Just came here to simply drop off equipment. Experience would have been fine had the rep not tried repeatedly to get me to buy mobile phone service. I had to keep saying I didnt need it, and he persisted and persisted until it became very unpleasant. Im fine hearing about a service, but when I have to say no thank you five times, then it turns into feeling harassed.

Great visit.. much better experience than expected due to the previous reviews for this location

Kendall was very helpful and knowable. In form us of other objective available. Great personal!!

It was easy to change my service and the people were great

Service was adequate.....parking lot design terrible like most lots in f loridaThat I have seen.

As always, service sucks. They are more interested in sales than service of the customer. The they tell you to go home and call for service.

Kirby was very helpful!

Terrible! 2 working, 10 People in line. Hour wait time.

Miles did a great job helping me straighten out our bill and reducing cost for packages we dont use as well as helping me resolve an issue without saying well send a tech out! He was personable and professional. Very pleased with my visit because he provided a great customer experience.

You can get what you want by service extremely poor not very intuitive Dillon explained very little

Always friendly, knowledgeable service. Wed be lost without the experts.

I didnt go to spectrum. I went to pick up Chinese food. Sorry

I am having to take this company to court. They are claiming I did not pay all of my bill. My bank statements say otherwise. Now they have put false information on my credit report. See you in Court spectrum

Great people great service

Over priced. With these recently introduced aerials I foresee a continued demise of spectrum unless the government steps in to protect them. To bad their staff are quite personable, service is better than average and tech support is most helpful. Can’t understand why successful company’s attempt to gouge, must be the parachute pkg they offer. Someone has to pay.

It was ok I guess

It was Walmart... Expectations were met

Ridiculous. You call the number listed and it goes to a computer, that does everything but help with your problem. Trying to contact this store is useless.

Wish i could give zero stars. THE ABSOLUTE WORST INTERNET PROVIDER I HAVE EVER HAD. If u game be ready for some hair pulling experiences. Constant random disconnects, constant screen tear from horrible connection. Im forced into having this isp due to them being the only 1 in the area i live in. AVOID THEM IF YOU CAN. Such a scam this company is

I was able to return my box but when I asked why my cable bill had gone up $90 in the last 6 months with no change in service, I was told to contact Customer Service. I thought I was at Customer Service! Then the agent attempted to get me to switch cell phone plans. If my home service wasnt safe from unreasonable price increases, I doubt the cell service would be safe. They just wanted to sell me something else, not caring about the $240/mo Im already spending.

Ftiendly.knew what they were doing

Great, very nice people

It can get crowded

Spectrum line was out the door. They only want to sell you cell phone services. Could care less about any issues u have. If the employees would do their job and help with service instead of selling their phone service it would be a better experience. No one in the line to the door was happy.

Service faded and went blank to much. Price is way to much and they nickel and dime you. Asked Wednesday to turn off service Sunday, they turned it off Wednesday within 15 minutes of call. We called them to ask why, they flipped the switch and charged us an additional 190.0 0. We are now cable free and still get to watch all of our shows. Cable will be extinct very soon.

If I could give less than one I would..Use another service dont let this monopoly rule what you have to have. Tried to get a better deal due to covid and being out of work basically said..You can return your equiptment and have no service. Because they know everyone needs service now that we are under quarantine. They are crooks! absolute crooks.

Patsy was very knowledgable with excellent customer service.

Scary how nice they are

I went in fearing the worst based on the reviews, but could not have been more surprised. I was greeted promptly and the woman at the counter understood my issue immediately. I was able to quickly exchange my cable box and was on my way with instructions on how to activate it. The whole process took less than five minutes. The woman I dealt with was very polite and friendly. Great customer service.

Horrible. Trinity has people waiting out the door, no parking and people sitting on the floor. Tarpon is just as bad. Now I am in Brooksville. Huge lines and wait here too, but at least they have places to park and sit. This company has the absolute worst customer service - worse than anything I have ever experienced. Phone wait is over 45 minutes. They need to hire more employees and train existing ones. I strongly advise against doing business with Spectrum.

It was a bit of a wait in line but it was a much more enjoyable experience than talking on the phone. More specifically, an older lady with a name that starts with P (Patsy?) was very kind and helped me in a matter of minutes. Best part of all was there was no attempt in convincing me for any plans.

OMG came out the next day and replaced every thing no charge

Been waiting 30 minutes at Tarpon Springs Spectrum store.11 people in line when I arrived. 3 have been helped. 13 people currently in line, including those behind me. 2 people working. The lady who just left was at the window the entire 30 minutes so far. Mostly elderly customers, some with canes, ...forced to stand in the line that never moves. Makes Disney lines seem enjoyable. Its like this every time I come here. Shame on Spectrum for treating customers so poorly. The staff, both of them, seem nice. This is just a horribly run storefront.

Jared Gast installed my internet and cable in a very timely manner. He was kind and professional and the experience went very well. Thanks Jared :)

Overpriced and unreliable service. Not Bright house any more. Now they want to charge for after service was shut off and equipment returned. They raised my bills every month and I had more service losses by far than in the past. I am happy I left.

We went to this store location because of a mix up with our motums. We were very pleased with our service. Miles was extremely respectful and quick with his work. We were very well pleased with the attention and care we received while at the store.

Always a long line. Fill in person was very helpful. Trade in modem save money better service. I wish Spectrum cared about customers.

Before we added Spectrum to our Boat we were relatively satisfied with Spectrum... much preferred Brighthouse! This past week has been a nightmare from HELL with Spectrum. This is what happens when a large company grows to fast... the incompetence is absolutely ASTOUNDING and the Tarpon Springs Branch... has probably the slowest customer service reps Ive ever experienced in my life. BUYER BEWARE its not all it states it is cracked up to be.

I went in to trade a box out today. Evelyn dropped the phone added two sports heavy packages and I saved $30/month! Evelyn rocks!

The internet worked fine but they changed my subscription without notice and when I cancelled and changed to Frontier for faster speed and and less monthly cost, they said I still have to pay the new subscription fee even though I was only a few days into the new billing period, so I am paying for nothing. Not very good customer service.

Went in to pay our bill and Patsy was very helpful. She reviewed our account and was able to help us reduce our bill. Patsy is very customer friendly!

We have enjoyed watching spectrum bay news 9, and many other shows. Very clear. Phone system works great as well.

Very friendly and helpful. The woman Patsy working here was pleased to help me with any photos and information I needed. Free WiFi at this location. You can pay your bill, sign up or change your services, and exchange equipment here if your having problems with any of your Spectrum devices. One stop for all your Spectrum needs.

Nasty people work here. Long lines because they only ever have 2 people working. Theyll take breaks with a line out the door and leave 1 person to deal with you. You get junk refurbished equipment. Spectrum runs a typical monopolistic business. I have horrible signal issues after 4 service calls and 3 modem exchanges in less than a month. But hey, dont be late paying them....you get great attention if that happens.

Spectrum in Tarpon just started covering Spectrum Mobile. Does not have phones in store. Countryside Spectrum has more experience and information. They have phones in store at the Countryside location.

I went to the Walmart in that shopping center

In and out fast, very quick service.

I counter guy not friendly

TERRIBLE TERRIBLE TERRIBLE customer service since bright house went to spectrum. I had Bright House for awhile and they actually cared and I never had a single customer service issue, they were always helpful. It’s as though Spectrum doesn’t care if they are your provider or not. Would give 0 stars if I could. It’s a shame I’m reviewing on their customer service rather than the product they supply, because their poor customer service way overshadows the product. Would switch if I could.

I have walked away yet again from spectrum. I truly thought I wanted cable but I didnt watch cable at all after getting it. So I went to the store to get just internet and they wanted $79.00 a month just for internet. So the guy behind the counter with an accent said I can save you money. Well he didnt infact it was the same. So I informed him that I could go to frontier and get just internet for $40.00 a month. So in two weeks time I got frontier internet. And it is so much faster than spectrum. I will never go back to spectrum

Great! Nice store 👍 very knowledgeable staff

Limited operation. Does not cover mobile services. Otherwise skilled and well run

Courteous and helpful. Customer service agent was knowledgeable and spoke in layman’s terms. Not everyone works in Silcone Valley.

Ive had goog service when I go to the stores. If you buy over the phone the salesmen will sell you stuff you didnt order. You will pay hell getting it fixed!

Excellent

Very long lines. Rude staff. Need hours to have them take care of anything.Selling their cell service is priority.Im trying to see if I can mail back 3 boxes. The bill is insane.

People were very nice and switched out my internet box for a higher speed. No extra charge.

My first dealings with spectrum customer service that was a delight. The woman who help me was knowledgeable and helpful. Took care of my modem and cleared up my billing with me. Will use this office anu time I need spectrum custome service.

Amazing company. Very accommodating to my needs at great prices.

Is now 2nd flat screen TV have 2 but due 2 problems from cable box n weather,been with svc. Since bright has. Hate but need cable

Good store, friendly people. Better than being on hold

Horrible customer service 2 people here but just one person working. Need to teach employees to be better when there are people in line for 20 minutes +++ ...ridiculous

Awful mobile service

The rudest, wasting time, and constantly threaten on me. Lazy, refused to cancel service and just hung up on me. The worst customer service ever. I will never be going back to this company. They invade peoples privacy and spy on you.

Typically you get what you pay for, but not with Spectrum. The Tarpon Springs store was locked well before posted closing time. If I were to do that at my business, I would be out of business. Terrible customer service!

Worst cable and internet service Ive ever had. They Jack your price when the promo period is up and then when you cancel they say, if you come back after 30 days you can get the promo again really, why would I tear down all my equipment and then have you come back in 30 days. Why dont you simply give good pricing to established customers. Switched to Frontier with better package and faster internet for $50 less a month! And, no, they dont have promo pricing!

The WORST experience Ive ever had!!!Im getting ready to forget about service altogether! They think because its a monopoly that they can take advantage, but Im having my entire family tell their friends, to tell their friends and so forth to switch or never have service with this company again.All they want is your money for cheapest service Ive ever owned, and when there is the slightest of problems they make you jump through hoops just to tell you that you have to deal with it.If any lawyers read this, please contact me, I think I have a case against them. They almost killed my mother with the stress, we had to go to the hospital! To everyone else, just literally get ANY other service, youve been WARNED.

Busy place! Got there early only one agent available but the wait was short. My issue took a bit of time and some customers were inpatient. Wael, the agent on duty remained calm and was both courteous and professional, addressing those in line and assured them there was another agent coming on duty soon to help them. Our overall experience went as expected and Wael provided excellent customer service throughout. Way to go Wael!

Ok

I was in and out like my internet connectivity.

I really want to hate these guys but I cant right now. I went in to drop off my TV box and just go with internet service. (No regrets btw) The rep at the counter suggested I add a landline to save 10 bucks a month! I did that and hooked up an old VoIP phone I had in the junk box. I couldnt get a dial tone so I called customer service and they discovered the number hadnt been released from an internal account so he gave me a new number which fixed the problem. I also called a week later about strengthening my wifi signal. Both calls were handled quickly and professionally. I am actually happy with my cable company right now.

They were very helpful ‼️

I am not a fan. Example. One if their reps called me after i discontinued cable service offering me a complete package for 79$. The very next day i receive a mailing ad for complete package for $39. Tired of their games. TV not that important to me. Plus there are other options now. Why is cable the only utility that you have to pay for what you dont use?????

I can’t stand spectrum worst service ever support small business instead