As I was reviewing my next course, which is my English class for Business Communication Essentials for the University of Phoenix, I came across Scott Edinger quote, Being assertive will help you be heard on the job, but to be assertive you need the skills and knowledge that produce a healthy degree of confidence.So, when I googled to see who Mr. Scott Edinger is, I see he has a consulting group here in Tampa, FL, wow, what do you know!!!