They used to be very polite and caring but since theyβve increased costumers their attitude and costumer service has decently declined. Iβm not sure why after having enough business, businesses begin with being unprofessional. To add; I spoke to Jen when i sat down and she purposefully didnβt say anything back. I will not recommend here anymore. I used to spread their business around by word of mouth and social media but I will now let others know my unpleasant experience. To not go here. To tell future inquiries and all the people Iβve sent that are reoccurring costumers to stay away. :)
This was my first time at Jen Nails. It wasnt that many people in there and it was a 15 minute wait. The wait was worth it. The nail technician did a wonderful job on my gel nail powder Medicare as well as my pedicure. I definitely will be returning. The staff are friendly and professional. You will feel right at home.
Great job on my nails however it does take a long time if you wait for Jen. Besides that a great place to get your nails, feet, brows, and mashed done.
I have been going to Jenβs Nails for 8 yrs . Kem always does great service and just as I love it. All put forth their own way of getting the job done to satisfy the customers.
Perfect place. Communicate on every aspect with understanding when it comes down to funds.
This is my one and only spot when I need to get a pedicure. #period
Hang does such a good job. She manages to take her time and show attention to detail all while having an enthusiastic and friendly attitude. I recommend this place for affordable prices and quality service. The wait times can be a little long but I think itβs worth it. I get so many compliments and no matter how long I stare at my nails, I canβt find a blemish.
I will definitely be back!
Im giving them 2 stars. Service was rushed, I feel that things could hve been done better. Staff is not nice.
Love it. I have been coming here for years!!.
Always do a great job.
All I get is overlays but they did a good job.
I love my nails! They were also reasonably priced at $25!!
I love going to Jens. I have been a customer since 2013. I go there for all my needs. Customer service isnt always the best bust quality of services is always of standard. Ive never had a bad encounter with any technician. I recommend anyone to go there for best services
Only my second time visiting so I give it 4 βs... both experiences were great might I add. Third time is a charm might see 5 βs in the near future.
Ive been going to Jens Nail since 2013 and I refuse to let anybody else do my nails. They have always been good to me despite what other people say. If you treat them with respect they will show you the same. I wish I could give them 10 stars.
I absolutely love going to Hang . Sheβs very professional and sweet .
Very nice people. A customers car battery died and surprisingly, two of the employees went out to help her. Nails came out great too and very reasonable.
Fantastic. Love #4. She does a wonderful job
Lena did my lashes a few weeks ago and I just went back in for a fill. I absolutely love them and wont stop getting compliments. Totally worth every penny!
I was there almost three hours to get a fill in on my nails. The manager was rude. When I spoke up she intentionally did not file my nails nor polish them correctly. I had been patiently waiting. I only specifically waited on her because her employee stated she was almost done. Almost turned into a whole hour of waiting after I had already gotten my toes done. She continuously kept stopping to serve other customers. Normally Im understanding but when youve already waited a very long time plus shes continuing to stop, anyone would be frustrated. Then she lied and said I have left her table. I have never left after starting services. If im told a wait time longer than I have, I simply leave. Above all this was very disappointing as I had been coming there for years. Poor service. She decided to screw up my nails because I have a voice. They charge different prices everytime you come and the place needs a renovation sooner than later. Therefore, after receiving this type of service I dont think Ill be returning!
I honestly would not have given them any stars. It was the worst nail salon experience I have ever had. The owner, Jen, is a scam artist. She told me one price for 2 nail repairs and to change the color of 8 fingers with gel, then when I told her I didnt want gel polish, she upped the price on my 2 nail repairs so that she could get money from me. Plus, the guy in there elbowed me when I said the numbers werent adding up. He also tried to scam the girl in there before me. He told her $17 before he started, and charged her $18, when she told him he said $17, he had to go back in the register and get her other dollar.People, if their prices on the menu board say a number and up, dont trust them. Thats usually there way of charging you whatever they want.Horrible, Horrible service. I shouldve known. They had me standing in there for 5 minutes before someone even walked up and asked me what I wanted.
Quick and professional. She did as I ask her to do with my nails and feet.
Forgot to post about this a while ago: CHECK YOUR CARD! My cousin & I went here and were rushed because there were trying to get to the North FL fair.. SMH.. then I was told my cousin & I owed $20 each for our service. Went to check my card balance the next morning and they gave themselves a $5 tip without our authorization!! Never went back here again!I faithfully to Fine Nails off Tharpe st (in the old Winn Dixie plaza) ... have NEVER had a problem.
Went here to get a pedicure and received impeccable service as well as getting my eyelashes done by an outstanding artist. Shes really good and highly professional. Definitely found my new favorite place in Tallahassee.
First time coming here and ill definitely be back. I was greeted at the door. Got my feet done with no wait. Ms. Hang was very sweet and she made sure i was satisfied and my toes came out great
They were very helpful and they do a great job I love them that is the only place I go
Just Left and Iβm so upset! The service I received was HORRIBLE! The man rushed through my nails and you can tell! Iβm was so mad I just wanted to get outta there! Been going to this place since I was in high school and never had him but today was the day! Smh everybody is great at doing nail EXCEPT HIM PERIODTTT!!!
I only rate two stars because my nails were pretty. I was going to get a pedicure but when I went to wash my hands I noticed their tools were sitting by the hand washing sink and theirs tools were so gross and full of dead skin and residue from other peoples feet I wanted to throw up. Also the sink smelled like the septic was backing up. The staff was nice but the aPlace is disgusting.
They are very rude when you complain about the way the nails look. I spoke to Jen letting her know I was very UNSATISFIED with how my nails looked and instead of fixing them she said thatβs your nail. No regard for my complaint. And then proceeded toOVERCHARGE me for a service I continuously get. I will NEVER return here. I value my nails to much for my concern to be completely ignored and then overcharged.
My favorite nail shop do great nails and eyebrow waxing the best cheap and close by home long time customer!!
Wonderful nails for a great price go to booth one Jenny is great
It was my first time going there but I really enjoyed it my nails look beautiful
I go ever two weeks an they are always so fast and nice Ive had the same people do my nails and feet for years its great to see the same face
Jens nails spa is horibble at perfecting what they do, i went in to get my eyebrows waxed and it seemed like she was rushing the whole time!! Takes forever to be sat down, and can be rude.
My nails were pretty straight but if you are paying with your card please pay attention to your bank statement. My bill was $19, they told me they charge a dollar for using your card. I said ok and the total was $20 on my receipt, I tip the lady $2 that I had in my purse .When I checked my bank statement they charged me $24 it may only be $4 dollars but just think if they get 3 or 4 dollars from every customer per day . They straight robbing people is all Im saying!!!!!!!
Worst experience ever. Was told one price for nails and was charged double the price like I had gotten two full sets.
My experience at jens nail spa was great they did my toes and my fingers nails real good in the Polish was nice
Good job
I have amazing service from Jen EVERYTIME i go. I have had yet to find a lasting nail tech until i came across Jen. I havenβt had any broken or popped nails yet and i have gotten fills on the same set atleast 3 times. If you want quality and can afford it, ALWAYS go to Jen. Sheβll get you right.
New nail spot the lady n the back on the left forgot her name love my service
This is a great place to get your nails done and eyebrows and feet.. Lee lee does my nails love love her..
Love the ladies only Jen & Lee Lee the only 2 that i let do my nails
Good work just takes a long time
I went to go pick a color when the men who was doing my nails called someone else who had just walked in and told her to sit in my sit and he began on her nails and all the beautiful young ladies said it was so disrespectful what he had did so i got my purse and left.
Lei is awesome and she takes her time and my nails are flawless
The woman who did my eyebrows was really nice and she did a good job
Dirty, hot atmosphere, and rude. I gave it two stars bc my pedicure did look good and lasted abut a month. But very uncomfortable the whole time.
Walked in for a full set and eyebrow wax. The ppl are nice enough but they could use more training in the eyebrow waxing because i left with half my eyebrow missing.
I wouldve given this place a negatove 0. I came in at 5:30 and left at 10 after 7 still unserviced. Jen is so unprofessional and does not know what shes doing. Other places I go to that are backed up at least start to take my polish off instead of letting me sit the whole time. There were pedicure chairs everywhere. Just unprofessional. She even called someone else before me and I had to tell her I was there first. I do t like that they dont take appointments unlike other places, which is what keeps a business organized and running smoothly. Just no customer service whatsoever, and moves very slow. Last time she did my nails, she left acrylic UNDER my nails. I only went there becauae my nail tech at a differemt salon, whom I pove very much, was on vacarion. She messed my cousins up, too. Her nails kept breaking off and the polsih was chipping in less than a week. Mind you, this was a BRAND NEW SET! Never again. People, please be wise and go else where. Or take your chances and leave your negative reviews here because you will be dissapointed.
I like how they did my it nails it was pretty and the service was great
Love the way Jen and her tech do nails
First time at Jen nails spa. Loved my experience.
Love this place.. Jen, li li and Lin are the best
Friendly and they do a great z Job.
Being going to her for 10 years now .... wherever Jennifer went I did too ..... π......shes the best and her staff is too .....the prices is good too .... she doesnt try to rip you off ..... its so worth it ......
They tried to rob me. They tried to charge me 25$ for a pedicure for being a male when the list clearly said 20$ for a pedicure. At the end of the day, I payed 20$ because they had no evidence that they charge 25$ for males. The pedicure was average, and my girlfriend that I took with me said that they did a horrible job on her pedicure and tht the nails are just okay.
Best place to get your nails done
This place has falln off, its really dirty and the nail techs are rude and ruff. There is nail dust every where and the place smells horrible
I went there yesterday October 25 2016 to get a full set with the oval shape nails and they did a horrible job on my nails she literally was done in 15-20 minutes she had no reason to rush since I was the only customer there and then tried to charge me $30 which I didnt pay because I wasnt satisfied I wish I could upload a picture just never go there go to Tal Nails instead they did my nails just the way I wanted them to and they look amazing thanks to Tal Nails
Best nail shop in town
Jen and lele does good on nails but there Customer Service is horrible.
They give a true wait time instead of 10 minutes!
I love my nails and service
Good customer service
Tvs didnt work. Service was okay.
Terrible job! My cuticles are all cut up and my fingers are throbbing. The artist was very rude and rough with my hands. Never again
Rude. Rush nail jobs
Jen is my girl... my nails are always on point...
I only go here to get the brows done....had a few pedicures and they were okay.
My favorite place
Listen to your every need and actually cares for the customers
I love jens
Very nice staff
Great service
They are good
Excellent service
Loved it
Love itπππππππ
They would be really rude