Today was such a pleasant experience! First service on my 2021 Ascent and Tony made everything easy from my initial call to set up the appointment to the actual service. The waiting room was clean & comfortable. It took less time than expected, totally professional and I will absolutely return for future service needs! 10 stars thanks to Tony & Proctor Service Department!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Weve bought two Subarus from Proctor now, and weve been delighted both times. Like many people, we used to dread the whole high-pressure car-buying experience. And if you had to follow up later on, usually the people youd sort of gotten to know were gone. At Proctor, three years after we bought our first car there, the same salesman and same finance guy were there. And once again, there was no arm-twisting, no phoniness, no problem. The service department, too, has been friendly and accommodating. Last year, before the COVID vaccine, they even picked up our cars (including our old Hyundai), serviced them and brought them back. Were not in the habit of providing testimonials but, yep, were Proctor fans. And Subaru fans.

This weekend I had one of the most positive car buying experiences ever. So love my new Forester Premium. And the smooth, easy purchase at Proctor Subaru was ideal. No high pressure. Just great, friendly, process. My sales associate, Austin, and all the people who expedited my purchase, were 100% the best ever. I arrived around 9:30 am and by noon the Forester was mine with registration fully done. How great is that. Thank you to all at Proctor 🎉🎉

I cannot rate Proctor Subaru highly enough. The team is above and beyond what I would have expected. The sales staff didn’t pressure me to purchase, they didn’t employ dishonest or deceptive sales practices and they genuinely seemed interested in placing me in the car that was right for me. No upselling, no haggling just quality people. David was infinitely patient with us, encouraged us to come back to see more vehicles and was a very honest guy. I wish more dealerships were like Proctor Subaru. I just drove away in my first brand new car and unlike other dealership experiences, I feel great about it. I would HIGHLY recommend Proctor Subaru to anyone living in Tallahassee (or the surrounding area) interested in purchasing a Subaru.Every person I encountered at Proctor Subaru knew exactly what they were doing and seemed happy to be doing it. They got me in and out quickly and they were all super helpful. I love my new Outback and I’m honestly glad it was Purchased at Proctor Subaru.

AJ is always such a pleasure to engage with and makes sure he takes the best care of vehicle. I drive 2 hours because of how much I appreciate the culture of Proctor Subaru. Thank you all for what you do!

Excellent service. I am very comfortable and confident letting the service pros at Proctor help me keep my Forester maintained to warranty specs.

This place was recommended to me by a stranger, who was also a Subaru owner from a different state!! She suggested a couple of dealers but told me Proctor Subaru in Tallahassee was the best of the group. She was right. My 1st phone call, reaching out, made me laugh and made me comfortable about my choice. When I actually made the appt, the location is easy, the guys are all so friendly and service was great. Ill be back!!

Very friendly customer service. Unfortunately they damaged my rocker panels and wouldnt own up to it or fix it. Just denied and tried to say I mustve damaged it. I pay very close attention to my car. Wont be back.9/29 - Yes, if a manager would look into it, I would appreciate that.

We brought our Subaru In for service after traveling to Iowa and back. They got it in, rotated the tires, checked the fluid, changed the oil and checked tire pressure. Wonderful job and courteous staff. Did not take long at all. Thanks Subaru and we love the new car.Steve and Gail Ganey

This is the third new car my family has bought from Proctor Subaru. In both the sales and the service departments they have been fair, honest, accommodating, and eager to support their customers.

Greeted immediately. Everything was handled very professionally. Waiting room is a nice plus. Thank you

Finally, a dealership that knows how to treat a customer. The whole process was easy, stress and hassle free. Definitely will have my buisness in the future. If your thinking about a Subaru just go now to Proctor and ask for Skylar.

In the many times that I’ve had my vehicle serviced here, Mr. Billy S. has always delivered exceptional service consistently! He’s timely, thoughtful, and treats you like a lifelong friend or family member. I had to sing his praises and to the service professionals as well at Proctor Subaru. Thank you!!

Extremely fast when you wait. I take my computer to work and books to read and they are finished in 30 minutes. Excellent work and very friendly!

Proctor Subara has hands down the best service department and staff. They are fast, courteous, kind and extremely helpful. Love taking my (now) second Subaru Outback there!

My Crosstrek suddenly notified me that a tire was low on air. I checked and it had picked up a nail. Took it by Proctor Suburu and they had it patched in less than an hour. Very friendly staff an nice waiting room.

First time back in the area after living out of state for 30 years. AJ and the service team were great. AJ kept me informed of the progress and the issue with the axle. My vehicle got checked out, repair fixed and on my way to finish my errands. Proctor Subaru is great and so is the service tech AJ.

I bought a 2121 Subaru Forrester yesterday at Proctor Subaru in Tallahassee Florida. My salesman, Will, was very professional, kind, and courteous. My husband and I were able to test drive my car immediately, and Will took us through the purchasing process very fast without any problems. Ron, the financial advisor, was extremely knowledgeable about the warranties, and purchasing the vehicle. He got us through the process fast, and explained everything to our satisfaction. They cleaned the vehicle, and filled it up with gas. Will walked me through the dashboard, and even set up my phone. We are extremely pleased and satisfied with our experience. Excellent!!

The service deparment always appear to be polite and thorough, especially Tony and Billy.i guess we all would prefer that simple services were less expensive and that the old perquisites like a car wash still existed.

The process from the first contact was different from most dealerships. It was not pushy but yet very helpful in providing information. Our salesman, Skylar, was the best we’ve ever had, being helpful but not overstepping. Sales manager and finance manager we’re also very friendly and extremely helpful.

Very courteous at Service Desk. Prompt moving car inside, short time in waiting room. A.J. did an exceptional job. Overall an excellent experience, highly recommend Proctor Subaru.

They’re very accommodating and usually take about 1/2 to 3/4 of the time anticipated. I feel good knowing my car is serviced by pros.

Very pleased with thorough service at a great price. Steve was great about keeping us informed and making sure the job was done right.

The sales and financing team made my experience at Proctor Subaru a pleasure and give Frank and Abel an A+. So happy to be back in a Subaru!

I had a wonderful experience buying a vehicle from here. Frank was super helpful and easy to work with and it turned out he had sold my mom her vehicle a few years ago! This dealership was very practical and pleasant, I never felt pressured or uncomfortable while looking at vehicles or working with staff. I would highly recommend buying a vehicle here!!

Will was wonderful in assisting us with the purchase. We also had a good experience with Abel and Ron. Very happy with the car!

Another great experience with Proctor Subaru staff! Absolutely great people to work with, whether you make an appointment or get in a bind.

My service Rep -Tony Bada- is always supremely helpful each time I bring my car in for service -helpful and efficient ! He is the best, but I have to tell you the entire service tram is GREAT !!!

Awesome experience. Austin is wonderful as well as Abel. Great place to buy a vehicle.

Very quick and easy. Miss the car being cleaned inside and out though.

Great guys throughout: professional, cordial, and fast. Its as good as it gets.

Having not shopped for a car in over a decade, I was overwhelmed by the number of options and features now available in vehicles. Will was really patient with us and let us take our time with our decision. The entire process was so smooth, convenient, and relatively painless, and we feel like were now part of the Proctor Subaru family. I would recommend coming here for anyone whos looking for great service thats clean and socially distant in these pandemic times.

I brought my car in with what I thought might be an emergency problem. AJ had the car checked out and assured me it was ok. He was professional and thoughtful. Ive had all positive experiences at Proctor Subaru.

Proctor Subaru always takes the best care of my Forester and me. Waiting was easy and comfortable with treats and water or coffee. I must say that your bathrooms are very well appointed. It was as if I were in a fancy guest bathroom in a high-end hotel. Thanks for your teams quick response and service to Miss Sue Baru!

Great service manager kept me informed about the problem with my car and service was done in the time they said

Billy (my service advisor ) did an excellent job accommodating my needs. The whole process went smoothly. Makes getting my vehicle serviced something I won’t dread in the future.keep up the good work and thanks.

Always friendly, always prompt, always helpful. The cost is not the traditional “dealership” cost. The service is priced very reasonably. I have a dealership much closer to home but it doesn’t offer anywhere near the level of service offered by Procter so I make an extra 1 hour drive.

What a pleasure. No nonsense, friendly and accommodating. Frank was a delightful and helpful sales rep, and Ron made the paperwork enjoyable! The best part is a wonderful product and local face to face experience, which i really appreciated after hours of online back and forth with others.

The service staff at Protor Subaru were timely, helpful, and courteous. The entire experience was a pleasure.

This service department is THE best! They honor the appointment times, they are clear about what they need to do, they offer a car if there is an issue. Waiting is fine...lots of space to socially distance, free wifi. I would not even consider buying any car but a Subaru from Proctor and I would certainly not consider getting service anywhere else. They are simply the BEST!

Outstanding customer service. David Rohe went above and beyond to make this purchase happen. Huge THANK YOU to DavidThis dealership puts the customer first...no sale pressure, no crazy tactics to lure you in. WE HIGHLY RECOMMEND THIS DEALERSHIP AND ESPECIALLY DAVID IF YOU ARE LOOKING TO PURCHASE A VEHICLE,

Proctor Subaru in Tallahassee is a great dealership with kind and helpful staff. Pleased to be a customer.

Drove an hour and a half to get oil change and 4 tires. I waited 3 and half hours and they hadnt put my wifes Subaru into a service bay. Never again Got tires and oil change in Bainbridge GA. If service would have called me and told me people didnt show up for work, I would have rescheduled appointment. NEVER AGAIN

The car buying process was easy and pleasant with Proctor Subaru. I knew exactly what I wanted, took the specs in, they ordered my new vehicle and let me know when it was ready for pickup. Smooth and hassle-free. I also trust them explicitly with maintenance and always feel confident with any work they do on my vehicle.

Tony took care of me at check-in and throughout my visit. He was great to deal with and kept me apprised of the service departments progress on my situation. I would consider returning for other services.

The wonderful staff at Proctor Subaru made the car buying experience as seamless as possible! Thank you Skylar for the test drive, you knew it would make me fall in love with it! Thanks for the tutorial on all my new bells and whistles. Thanks Abel for your help in going over the paperwork. Looking forward to a wonderful relationship with the Proctor team!

Austin Archibald is the best! He walked us through our options, made a video to demonstrate features on the car we were looking for, and was completely friendly and reassuring through the whole process of buying our car. Proctor Subaru and Austin made buying a new car an enjoyable experience, and we for sure will come to them when it is time to replace another car!

Purchasing our Outback from Proctor Subaru was very easy and professional. The sales team was accommodating to all our questions and concerns. Highly recommend.

Great service. They were thorough, honest, and reasonably priced. They went through my car with a fine tooth comb and fixed everything that needed repair to make the car right. They kept me informed every step of the way and did not keep the car any longer than necessary.

Nice people,but they cant find issues,that I experience. Different people say different things there. Said engine was rebuilt,then it was just used n could have unseen issues. Each time I brought it back,it was made worse. Had to pay for towing n a belt. Should be under warranty. They said itd last 200,000 to 250,000 miles,not around 250 miles!!!! All belts n fluids were changed after replacement engine,so they said. Ud think dealerships would care more about their products. Had more issues with dealerships than an everyday mechanic. Parts are 2 to 3x the price at dealership,then normal mechanic. Didnt wanna go there. Had no choice. Car idles rough, acceleration was good after engine replacement. Then tightening bolts messed that u. New belt now cause rough idle and even worse acceleration. I give up. Just gonna blow it up n leave it where it blows. Whyd I gotta pay for towing n belt? Whole engine is under warranty.

Proctor Subaru never disappoints me when I go in for service. I used to take my 2004 Honda Element for service and was always happy with the quick service. Last year I purchased my first Subaru from them and have really enjoyed working with their sales department to their service department.

Excellent car buying experience. No hassle or pressure to get anything I did not want. Skylar was knowledgeable and pleasant. Mr. Correa was courteous and quick when it came to the contract and financing portion. We will definitely be coming back when we need a new vehicle or service.

Great dealership! The salesman was very professional and easy to work with to find the perfect fit for our new Subaru. This is the second time I have purchased from this location. My husband commented that it was the easiest and most pain free car purchasing experience. Every effort was made to make sure we were satisfied and all questions answered. Gone are the trappings of an obnoxious pushy car salesman! Autos are a big investment and Proctor Subaru takes it seriously. You won’t be disappointed. They have been in business for many years and we can see why!

Great customer service; nice and comfortable place to wait while car being serviced. Dog friendly; timely in servicing car.Can not say enough good things about Proctor Subaru

Couldnt be happier with our experience at Proctor Subaru today. Special thanks to Will G. (Sales) and Rod M, (business manager) for helping us locate and purchase our new-to-us low-mileage certified 2018 Forester! A big thumbs up to our friends at Proctor!

I purchased a 2017 Subaru Forester in July. It was time for an oil change and a 6 mo ck-up.I went online and made an appt with the Subaru dealership on Cap Cir NE. Upon arrival I was greeted and my vehicle taken to their service area. Within the hour it was ready and the cost was very reasonable. The employee explained what was done and even came out to my vehicle to show me how to set the heater. I was pleasantly surprised at their entire service operation. I will be back!

Great car buying experience! Thank you, Austin Archibald, for all your help and for making the process so easy!

Great place and great people. Great service and Billy is #1.

Skylar was exceptionally professional: even in the rain he took off my front license plate off the Legacy. Abel was personable and thorough. very pleasant experience working with both these young me.

I had a great experience buying my Crosstrek from Proctor Subaru. The process was fast, easy, and Covid safe. I highly recommend Proctor Subaru for anyone in car market.

Austin did a great job of walking us through the purchase process. No pressure and lots of friendly service when we were inquiring about a vehicle. I was very satisfied with my experience and would recommend Proctor Subaru.

Proctor is a first rate dealer. Responses to my online contacts were prompt and on point. I was quickly assigned a salesperson (David Rohe), and he was superbly responsive and helpful. Buying a car is never painless, but this was as easy as any I’ve experienced.

Absolutely amazing service. Every question I had, I received an answer to. They went above and beyond to make sure I got my dream car. Highly recommend.

Courteous - Professional Reception in the Service Dept.DISAPPOINTING follow-thru. Phoned ahead, told work could be done while I waited, so didnt request a loaner. Got there, THEN was told I needed to d/o. Loaner was very dirty inside, w/ little gas. Left car, described problems 8:30 AM on a Wed. Was told it would be ready Thursday; then Friday; then Monday.I called a couple of times for updates, but little was known about progress. Stopped by Friday, learned it would be ready Monday by noon. Got no call confirming it was ready (Mon), so I showed up after 2PM (It was ready within 10 min). Explained these issues to the Service Manager, who listened and retrieved my car. When I asked, What happened? he said when they had to order a part (which apparently took 2 days), the tech started another job, so I had to wait. Not impressed.

Awesome and friendly staff that makes you feel like family. They do a fantastic job and the only place I will continue to take my car to for service

My daughter purchased a 2018 Impreza in Maine before moving to south Florida. About 18 months later while in the car with her I noticed it winding very loud and told her to have it checked when she went in for an oil change. The Subaru dealer told her they couldn’t find any problems. Proctors told me to bring it by if she was ever visiting Tallahassee. We did just that and Proctors had to replace both rear wheel bearings. The car sounds great now thanks to Proctors. I take my wife’s Legacy there as well and everyone is so polite and helpful. Thanks Proctors!

Highly recommend!!! This has been--by far--the least stressful car buying experience ever! Cannot say enough good things about the Proctor Subaru team!

Very nice people, very helpful and knowledgeable. No pressure or stress best car buying experienceUPDATE 1-25-21:I am revising my review based on two experiences with the service department. After having minor issues with my car and having to deal with the service department I am no longer happy with Proctor Subaru. They changed the oil and rotated the tires the first time I took it in (I’ve had to take in it twice in two weeks) but would not really “hear” my other issues. Dismissed me pretty much saying I would have to ride with a technician so that the could “experience” what I experience and I could do that at a later date if I still “experience” those issues.2nd visit just a couple of days later I received a warning from a police officer about my tail light being out. I had noticed that before but it was not a bulb issue because when jiggling the connections it came on. I was told at the time they probably could not look at it til Monday. But Monday before 8am I received a call I could pick up my car because they could not recreate the issue. Really??? I told them it’s the connections. They refuse to check or replace because since it’s not doing it for them they have no reason to!!!! Then was told my car was ready anytime!

I like Subarus, I like my Outback, mostly. Its a gripe that could be said about many modern cars, problems with sensors, extra systems, etc. Today thats not my issue, today my issue lies with the maintenance of proctor Subaru. Ive had the issue causing code P1449 since Wednesday and scheduled my appointment for Friday at 12pm, but now they say they wont have any updates until Monday. So I wont even know whats going on with my brand new vehicle Ive had for less than 2 weeks until Monday. I paid good money for a warranty and Ill pay good money just to have the problem fixed timely. I need my car back so I can sell it back, Subarus are good cars, but I would recommend buying them from here.

Proctor Subaru is a 1st class dealership. I absolutely love my new Outback and they made the experience easy and pleasant. No pressure at all. They were ALL super friendly as well. I will go back for sure!

Everyone was very friendly. I appreciated the help with my StarLink updates that I did not understand. It was great that I was able to find help with that. Thanks so much.

Tony was helpful and courteous! Great experience and super fast service! Highly recommended!

I had a recall i was trying to take care of but couldn’t get to Proctor’s early. I was able to leave my car and they were able To loan me a car until mine was ready the next morning. They were thorough in checking out my car, did good work and the service staff was friendly, helpful and a pleasure to work with. I’m very pleased with my experience at Proctor’s!

AJ makes the service department a pleasant experience! I actually look forward to having my Subaru serviced due to his friendliness, efficiency, and general helpfulness on all things car.

Excellent staff and customer service! Billy at the desk in the Service Department took great care of me when I came in. Couldn’t have had a better experience!

The sales and management team where great. TheyMade sure I was taken care of properly . They provided the best and professional service that I have not seen in a while. The car is great and I recomend them for your future purchases. Thanks again.

As always the service on our Subaru was fast and courteous. I got there a little early and was taken in right away. This save me time and allowed me to be on my way ahead of schedule.

I was very happy with the service I had at Proctor Subaru. I was pleasantly surprised at the prices and that oil changes are cheaper than “Take Five”!

We always enjoy working with Frank Johnson. The business manger, Ron, was very helpful in explaining the more technical aspects. Thanks 😊

All of the staff we dealt with at Proctor Subaru, from start to finish, were extremely courteous, knowledgeable and—most importantly—there were no ‘high pressure sale pitches.’ We are happy to have purchased a quality vehicle through an easy and efficient process. Clearly the customer service is a valued aspect of Subaru sales and we can highly recommend the experience.

Best car buying experience I have had to date! David was courteous, professional, and a pleasure to work with.Came across Proctor Subaru after a deal fell through at another dealer (not to be named out of courtesy). Called up on a specific car I was interested in and spoke with David. He and the finance office had the contract/paperwork ready to go within 2-3 hours of me calling. Arrived at the dealer, looked at the car, and I was out the door and into the new car within 30-45 minutes - no joke. No gotchas, traps, or pressure from sales or finance. Efficient and effective staff.Thanks for the help David. Would buy another Subaru from them in a heartbeat.

The work done most replacement of the passenger side airbag as I recall. Since I no longer Drive Exorcist technician came out picked up the car and took it back to the dealership while in the shop they checked other safety features and found multiple lights burn out and replace them. They return the car a few hours later and it was in great shape. The communication this was great people are very friendly Craig cordial acted very responsibly I would highly recommend them a great people thank you

I was very impressed with the staff! Greeted as soon as we got there and treated like they were glad to see us. Would definitely recommend them to anyone wanting a Subaru!

Went to their service center for an airbag recall. Everyone I had contact with was incredibly helpful. They said the repair would take 2-2 1/2 hours and were done in 1 hour. I would recommend to anyone.

It was a treat to be a customer at Proctor Subarus today because the service on my Crostrek was prompt, way beyond standard requirements, reasonably priced and thoroughly wrapped in a friendly smile from AG, Proctors outstanding service representative. Just another reason for me to tell people I love my Subaru.

I had a great experience here. All the staff were very kind and helpful, specifically Austin was great. He was not pushy and there was no pressure to purchase. I’m loving my new Subaru Outback!!🖤

SURPRISINGLY AFFORDABLE! I brought my ‘18 BRZ in for services for the first time today. They were very fast and had me taken care of with no issue. Great service, friendly staff and the invoice ended up being LESS than quoted. 10/10

Five star star service and quality.Thank you Proctor Subaru for outstanding service

Proctor Subaru is always super kind and attentive! AJ was amazing and helped me in a timely manner. Would definitely recommend their service department.

I have come to Proctor Subaru twice now for routine maintenance and Subaru part installations. The level of service and care is remarkable. Billy has excellent communication and gets me the best possible rates on my parts. As someone who is from California, he has made my transition to Florida comfortable. I would highly recommend this dealership to all customers and current Subaru owners

Ready on time and very convenient. Great work!

I’ve had the most surreal moment as Austin Archibald helped me buy my dream car. He has gone above and beyond with great communication and action; making sure me and my car are taken care of. He is a great asset to Proctor Subaru. Thank you for helping my dream come true.

My trusty Element finally gave out! I went to several dealerships and there is a very good reason that this one is rated so high! I was stuck in tallahassee, about 4 hours from home, with my Element loaded to the max for a camping trip. Frank took care of me and everyone at the dealership was awesome as well. Got everything transferred to my brand new Outback!

Very helpful with all questions

Great service, very professional staff!

The service department provided courteous, informative and professional service throughout the entire process. They delivered ahead of time on the expected timeframe to complete the job. They contacted me to provide a status and returned my calls quickly to answer some follow-up questions I had. Top notch service!

My experience in shopping for automobiles at Proctor Subaru was safe, customer friendly and no sales pressure.Love my final choice — 2021 Subaru Forrester Limited.

I had a wonderful car buying experience here. Everything when smoothly. They have a lot of cars in their selection and the customer service is great. I was able to get a fair price and the options I wanted. Shop local because its always good support the local economy in any way you can. You can check out their website to look at their inventory before going. Finally they also taking appropriate precautions for safety and health.

Great vehicles and experienced personnel made for a good buying experience.

AMAZING people in the service department. I just moved to town and needed my 2017 Forester checked out. AJ coordinated my maintenance and got me a great rate on the parts I needed.