The staff at RWC Group were very helpful, quick, and thorough while getting us the part we needed. Ill definitely be bringing my business back.
Shout out to Ray, Katie and Nick. They do a great job in taking care of our truck! They’re honest with us which I greatly appreciate. I don’t feel as though they take advantage of us. Great service and great people!
This place is always so busy and crowded. At times it is nearly impossible to get a truck and trailer into. But the employees seem to always be helpful and friendly. Ive been going there for years and years and they do a good job.
Nice international truck dealership, Tacoma and Seattle. The staff here are very knowledgeable on alot of things. Im not saying that because I work here but because I am a customer as well.
Took my truck there for steering issue. I was expecting the worse. Gear box power steering pump Nope ujoints were bad. They fixed it. Friendly staff. Mechanics know their stuff there. Will definetly recommend them if your in the area. I know ill be back in about a month to have my cab mounts replaced. Great people.
Stupid policy,they charge 25% for renturn on special orders.Be carefull guys.
Took over 15 minutes for service writer to return to the desk and help me. Actually had to parts guy to inform service writer that I was there.
I guess there honest shop.? Wait times are long with limited hrs of operation.
They didnt have what I needed in stock but told me exactly where I could get what I needed.
Do not recommend to truckers. This place is not only expensive, they waste your time and the front counter people don’t know what they are doing. First off you don’t wait a day later to call the customer that they need this and that when the truck was dropped off the day before especially if they are anticipating to pick up the next day. Also when you do call that there is an issue, you should have the quote ready and be ready to answer questions and put on hold for a technician to speak about how he ripped off the customer on labor hours and recommendations not needed so they can make their money. The lady that we dealt with has no clue what she is talking about and made it obvious that she has no experience in this field. You don’t recommend services and not know why they were recommended and then brush it off to the tech. It’s unprofessional and fishy at the same time.
Did not fix the issues that I explained to the mechanic
The worst truck shop Ive ever experienced. The truck was there for two weeks on a fuel leak. Eight thousand dollars later I got it back. The leak was fixed but I had a new batch of problems. Do not use this shop. Youve been warned.
Very bad customer service.
For our company we take all of our box trucks here for service. Staff is very friendly and helpful. We have always have good work done on our trucks here.
Jackie Jennings terrible parts person, called at 10:12 AM to get 4 parts, its 1.41 PM and still cant get ahold.Asked for DEF heater line she didnt know whats that, trying to sell regular coolant hose by foot......
Friendly people, good service
This dealership has a hard time getting its own employees on the line. Never mind serve your needs
Place had the light I need I had to fix my own truck, ryder didnt have it..
Soundview Landscape and Sprinkler, Co. is a 33 year old residential landscape firm. We have had RWC Group and their former entity service our (2) dump trucks since we have owned them. The trucks are a 1995 Harvester International and a 2005 GMC. We have always received good service done in a timely manner. We know that we can count on the quality of RWCs work because that has been our experience. I recommend this firm.
Fast friendly and very helpful, love those guys down there. Chris, Bob,Jackie and John
Great Store, Great Parts StaffFantastic place
Excellent customer care service. Supportive and understanding staff
Excellent place. Professional. Would reccomend to anyone.
One of the few places that can still cut keys by hand with a key code.
I dont know where you had bad customer service, but these guys are pros!!! They were the best shop Ive dealt with in a LONG time...check them out 👌🏼👌🏼👌🏼
Good service despite the name change over the years.
I had my International put into the shop to be looked at for the brakes to make sure theyre good and you have oil filters oil changed and fuel filters changed my motor light engine light came on they had explained to me that my battery is were corroded and that my starter wire on my starter was loose they ask me about the antifreeze level in my truck and asked me if I ever had any problems and I said not that I know of well there was a problem there was a antifreeze leak in the heater hose they did not look at it to see if there was a problem and they did not check anything out I left to go across country and the antifreeze in my radiator was so low I almost ended up sitting on the side of the freeway in the middle of a desert Rush Truck Center Oklahoma City fixed my problem it was a broken heater hose from the truck that goes to the main block of my motor
Good parts and reasonably priced.
RWC has gotten worse, when they where Husky they where ok now I wouldnt ask them to fix or service anyones truck.
Poor service dept. I went in for windshield washer fluid 8000 dollars and 12 days later I got my truck back . still didnt get washer fluid . .
Great. Customer service
Great customer service.
Too much expensive, too much time to get your tractor back
VERY EXCELLENT FOLKS
Good staffing and service
RWC good parts good people
Awesome people
Very bad customer serviceKris very unprofessional worker ever I seen and lay
International is real proud of their parts $$$.
Helpful staff
Theyre closing to early
Truck fixed right