We purchased a used van for my elderly father. The van had a current inspection sticker on it. The salesman said the vans are thoroughly checked in Rochester and sent to their lot in Syracuse. On the test drive, the check engine light was on, there was a thudding sound in the tires, and the drivers side window did not work. There was also food on the floor and back seat (an old bagel). I brought it to the attention of the salesman, who said he would address the issues. When I picked up the van after the purchase, it reeked of gasoline and the sales person said it was just a gasket and to have it checked by my own mechanic and they would pay for it. On my fathers first ride, the van bottomed out. I took it to my mechanic, who pointed out a rusted, frozen hydraulic chain protruding down. He said this was scraping the ground. He also found issues with bushings (or tie rod?), and said there was a great deal of rust that had been painted over. There were other issues as well. The bagel was still on the floor. The mechanic said the gas tank should have been replaced but the dealer would only pay to repair the part that was leaking at the moment. I will never purchase another vehicle from this dealer nor will I recommend them to anyone.

The staff are extremely knowledgeable and helpful. Questions are answered clearly and quickly. Repairs are completed in a timely manner. I highly recommend AutoCrafting to anyone with mobility transportation needs.

We purchased a 2014 Sienna van and had it modified by VMI with a roll-out ramp. The Sienna is a beautiful vehicle of course but there were and still are a couple unresolved issues:- we ordered the rugged, rubberized flooring but the van was delivered with carpeting which soils easily, especially in winter- the sliding door regularly begins to close before the ramp has retracted and so bumps into the ramp. It then re-opens until the ramp retracts before closing and locking. It appears to be a programming/timing problem. We returned to have a new circuit installed once, which took several months to be delivered but, the problem is still present.Id like to rate AutoCrafting 5-star but cannot until all issues are completely resolved.

Bought a used van from these guys 6 months ago. It has greatly enhanced my quality of life. Money well spent !!

I love working with the guys at the Syracuse dealership of AutoCrafting Mobility,I have been a customer of theirs since Dave Carnes was hired in service there.I met Dave when I first was looking to buy a ramp lift for my van to get my power chair and me transported and also being able to modify my driving ability back in 1995.He has always done right by me when I was struggling with mobility needs.The management staff has addressed all my mobility needs in a vehicle.The office is easy to find on Erie Blvd.,friendly approachable sales department.Havent gone anywhere else for my mobility needs since they came to Syracuse.When ever Ive had questions or concerns when buying they were knowledgeable and had possible solutions to my needs.Have recommended them to all that approach me,and of course to all my friends and familyThank you for taking such good care of my mobility needs..Debbie Kane

I just want to thank AutoCrafting Mobility of Syracuse for their professional customer care and installation of my left footed gas pedal. The job was done to my exact specifications quickly and affordably. Should I need any more adaptations to my car, AutoCrafting will be the first company I contact. I will always recommend them to any of my friends in need of such service. Again, thankyou.

I just want to thank the whole staff for being there when needed.

We have taken my wifes Braunability van to Autocrafting a few different times for minor repairs and they have been excellent with their service and friendly customer appreciation. I would highly recommend them!

Started out good.Having problems with lift.And this is the reason we bought the van.For the lift.They gave us a loaner so they could keep it as long as they need it.Said it was fixed,was not fixed.Went back same deal.Said it was fixed.Not fixed.I don t care if it works a few times there,it doesn t work when we need it.We have to physically push ramp to get it to start moving.Very annoying and not safe for my daughter depending on circumstances.Remotes work sometimes.But only after a ritual.Now we are having a huge problem getting it to stow.Next appt. they wanted us to be there so we could see lift operate before it left.Bad plan.Plus we have a very limited window of time we can be there,as we need to transport our daughter.We can only be there about 3hrs. with my daughter s hrs. and our drive time.So we set up appt.We get there.No mechanic.They re out running errands.There went about an hr. before van got in.If they can t fix it in days,what are they going to do in 2 hrs.?So we have the long drive and then have to sit in waiting room for hrs.Not fixed.Worse.Been weeks nocalls back.Last 2 times I called I thought I was getting attitude.We are very patient and understanding people but that ticked me off.We never complained about the other things that didn t work in van.We just want the lift to work.We know how to operate it.This is not our fault.We would like something done about it.This is our second purchase there.We should not be treated like an inconvenience.There s actually more I can say,but I won t.We had problems with the first one.Again never fixed right but we got so frustrated we let it go.But this is a simple lift and we want it fixed without being made to feel like we did something wrong.We had a lift like this before for years and never had a problem.We are not going to let this go without it getting fixed or go elsewhere for a solution.

They were assume

Friendly service