Pedro Gomez is the best service advisor! Super professional, honest and focused on customer service!

They were very professional, explaiend everything going on with the car and they were also very punctual.

Great people, very knowledgeable and thorough service. No pressure and friendly staff. I will continue to get my service done here.

Theyre always very helpful!!

Pedro Gomez was extremely helpful! Ask for him when you service your Nissan!

Pedro, one of the Service Reps was amazing. He was understanding and tried to help as best as he could.The battery in my Armada died, I had it installed with Nissan Surprise a little more than 2 years ago. I couldnt jump my car because the battery was so gone. So my wife made an appointment so I could bring in the battery. I arrived this morning and my battery was tested, I was informed that the battery was dead.I asked Pedro if I could pay the pro-rated amount. He told me that the vehicle had to brought in, he had checked with the Service Manager and he was unwilling to budge, even though he knew I would have to have my vehicle towed.I spoke directly to the Service Manager, he told me that the battery company had to protect their investment and they had to make sure that nothing else in the vehicle was damaging the battery. I had only had my car serviced approx 2 months prior and they had not indicated anything about something possibly damaging my battery. I told the manager this made no sense, that customer service isnt what it use to be. He then started saying Nissan has always been that way with regards to batteries, then started calling me dude. I told him not to call me dude and address me appropriately. I walk out of his office upset and with no additional resolution.I spoke with Pedro, he informed me that I could buy the battery, install it and then return with my vehicle. They would refund the battery and the pro-rated for the replacement. I went ahead and did that, they checked my vehicle and I paid what I needed to pay.The only reason they want you to bring in your vehicle is to give you a service list to make more money off you. Also, to replace a battery that takes 3 minutes, they charge about $20.00, this was waived because I installed my own battery.I worked out in the end, but I had to spend a couple hours resolving this instead of 30 minutes.Thanks Again to Pedro and the staff working that morning, except for the Service Manager.If those policies are Nissans, that is why I dont buy New Nissans from the Dealer as I did with the Armada.Pedro and the kind garage staff is the only reason I gave a 3 star instead of a 1 star.November 22, 2019.

Bad service, I made an appointment and they wanted me to leave my car for 5 hours, with only 15k miles I reported the rogue was shaking while idle and they said that is by design. Enployees need customer service training and better support from Nissan. Even the manager said I could not get a loaner while they work in my car for 5 hours (oil change), think about getting your car somewhere else

Went in to look into getting a new vehicle on WednesdayWas told to go home and wait while they sent my credit out to be checked saying it would take a few hours.Good or bad still have yet to hear back from anyone ?Not a very positive way to do business

Friendly customer service with a 😊

Great place for repairs

I left a review on there sales department and sales people a few months ago. We had to use there service department recently for a recall on the ECM for the CVT transmission. We absolutely hate CVT. It is the biggest problem Nissan did on the Versa. I am sure there other cars have it. We will never ever buy another Nissan.

Coulter Nissan in Surprise is a great asset to the community

Tyler did great 👍👍👍 ty