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Christian Brothers Automotive Sun Prairie
2420 Ironwood Dr, Sun Prairie, WI 53590, United States
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Christian Brothers Automotive Sun Prairie

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Ch
Review №1

Our car had some really oddball AC issues and needed specialty parts ordered to repair. CB was always available to talk to, get rides if needed, and have great communication options via text and phone. If you want it done right, it’s where you should go.

El
Review №2

Absolutely wonderful service, from the moment I called them up until I picked up my vehicle. They were thorough and confident that they could look at my vehicle and determine what was going on and made me feel very comfortable bringing it to them. They were extremely courteous professional and thorough getting me checked in, detailing what was going to happen and making sure that I had transportation home and back to them. I absolutely hands down will be bringing my vehicle back if I need anything else, and would highly recommend them to anyone who needs any type of automotive service done.

To
Review №3

I arrived at my appointment to check for an oil leak and found that it was the air conditioning leaking. They were able to repair the seal and replace other parts now recommended by GM. All these parts and service were in additional service that was not on the calendar for today. However, they accommodated me and made sure I had my truck repaired before 5:00 p.m. the same day.

Ka
Review №4

Best experience Ive had with auto repair. Very friendly and explained everything ahead of time including cost. I will definitely go back for all my auti service needs.

Ni
Review №5

I thought I needed all around brakes on my car but I was wrong. Christian brothers did a full inspection and told me I was good for quite awhile yet! They saved me money, offered rides to and from the business while the car was there, they took some amazing pictures of the work performed, the prices were right in my budget, and got my car in and out before I had to leave for work. They are by far the friendliest and most professional auto repair place I’ve ever been to! Highly recommended and will return for all future car care services!

Lo
Review №6

Very impressed from the initial phone call. Eric was professional friendly precise and overall a great representative of the company. I brought my car in to have the brakes looked at knowing they needed to be replaced. With their, what I consider innovative technology they sent me a link and I was able to look at the pictures of the parts to my car they gave me a detailed checklist of my entire car. They were able to save some parts and told me my front brakes were in good condition. Felt very confident with what they had going and in the end were able to save me some money. The courtesy shuttle took me to work in the morning. No questions asked right on time. I would highly recommend them and will be a repeat customer moving forward. Best regards!!

Na
Review №7

I went to Christian Brothers to get a second opinion on quite a costly repair. I had read previous reviews and was confident I would get an honest opinion on my vehicle. It was easy to get an appointment and the staff was very friendly. They went over my car with detail. Not only was I impressed with their professionalism I liked that they took the time to go over everything with me even finding areas not mentioned in the first opinion by another shop. I decided to go with Christian Brothers. They offered complimentary towing of my car to the shop and even have a shuttle to get you to and from the shop if needed. They kept me updated throughout my repair and the cost was very fair. Jeff was amazing to work with but everyone greats you with a smile. I have mentioned this place to everyone needing car repairs. My husband has sought service here also. I know this is a long post but you wont be sorry if you go here.

Ki
Review №8

I have nothing but good things to say about Christian Brothers. Everyone I have encountered has been very courteous and professional. They go the extra mile and are reasonably priced as well.

Gr
Review №9

Needed a place I could trust for repairs. Always seems the dealerships are looking for ways to charge more and upcharge for things. Christian Bros is my answer to that-always takes care of what I need and charges fair prices for the work done. Theyve earned my loyalty!

bo
Review №10

This was my favorite place to bring my truck. Ive given them a lot of business. In April I had them flush my radiator because they told me my coolant only tested to -10 degrees. Well I just went back for a basic oil change and they gave me the same spiel that my coolant only tested down to -10 degrees. I said how could that be when you guys just fix that problem. So the guy went to his computer and was like oh yes we did, my mechanic must have his tool set at Celsius and not Fahrenheit. Now Im not sure if I can trust them. Its a shame. I suggested many of my friends to go there but now I think I should find a new mechanic. They just lost a loyal customer.UPDATE: They called me back to make it right. They retested my coolant and it tested -30 and actually showed me the tool they used and it indeed did test out to -30. They do have good customer service and I appreciate that. Im still a bit iffy but this is the first issue Ive had and want to give them the benefit of the doubt. I decided to change this rating from a 2 star to a 4 star because of their follow through.

Jo
Review №11

Usually really good attention to detail, however, upon walking up to my truck after its oil change I noticed the mechanic didnt secure the splash guards back in the wheel well. If I would have drove off without noticing this they could of ripped off on the road or got caught in the tire. They did promptly fix the issue before I left, but the seed was sewn to feel insecure about what other details might also have been overlooked.

Ma
Review №12

From the moment I entered the building it seemed family oriented. Greeted with a good morning and what can I help you with. What reall caught my attention was the quote I received on the damage that was done to my car, but actually ended up being a couple hundred less. Christian Brothers.... The name speaks for its self!

Ja
Review №13

Good service but feel like the up charge for parts I can get a Napa are extremely high. Mentioned this and the lowered the price but could have saved another $30 getting it myself.

Da
Review №14

Awesome experience. Finished early. Great communication and love that everything is done online. So easy and efficient. Plus they really expressed their appreciation for my business.

br
Review №15

Want unbelieveable customer service, go to christian Brothers Automotive. They are super honest and want nothing but the best service for their customer. Recently bought a 4runner for a big dealer, took it here the next day to have a once over. Found multiple issues to take back to the dealer. Also they send you a full report with pictures on what they find. I will only take my vehicle here for service and you should too! Christian Brothers dont deserve 5 stars, THEY DESERVE 10 STARS, they are that good!

Br
Review №16

This was my first time going here and I will absolutely be going back! The service there is quick, fairly priced, and the people there are beyond nice. The waiting room is also very welcoming with coffee on hand. They treated me like more than just a customer giving them money. Their positive attitudes are by far the best I’ve ever experienced at a shop. 10/10 will be going back for all of my oil changes and repairs!

Ja
Review №17

A very welcoming place! Got my tires rotated and my oil changed here. Both times they gave a complimentary inspection. Usually Im pretty skeptical of those. They let me know my serpentine belt should be replaced, which is believable at my milage, and gave me a quote for it without being super pushy. Theyre also transparent about pricing. I get good vibes from this place and if I wasnt moving Id stick with them!

Da
Review №18

My check tire light came on just down the road from them on Hwy 19. I stopped in, they got me taken care of and plugged the tire in about 10 minutes. Very clean waiting area, super nice and helpful. It was my first time there but I was so impressed I will be going back for all my future repairs.David

Da
Review №19

Thank you so much for the quality car work and help! What a dignified shop that goes the extra mile to help people/vehicles. Everyone is so kind, helpful, genuine, and they truly have earned my business again. I recommend everyone around try them also for their kindness, and willingness to help you now and later.

Bo
Review №20

Everyone had smiles on their face!!They are such Gentlemen here. Very respectful. Incredibly helpful in finding and explaining and showing us what needed attention. The pictures allowed my Husband to see what they found and make wise decisions. We highly recommend them to everyone.

Na
Review №21

The minute I called and made an appointment for a oil change they were friendly and professional. The fact that they had a courtesy car to take me home while the work was being done was also a plus! My car ended up needing some extra work and the repairs were done in a timely manner. Thank you for the care and professionalism from everyone! I highly recommend Christian Brothers!

Ry
Review №22

Exceptional customer service. They send a full inspection report with pictures every time to help you make an informed decision on any repairs.

Ch
Review №23

They did a very good job on my suv. It only took them about 45 minutes to get oil change. I recommend you checked them out and it is a reasonable price. Thank you..

Al
Review №24

Christian Brothers is an excellent locally owned business that provides top notch service. I have been there a few times for wheel bearings, oil change and tire rotation. The communication is amazing and convenient via text messaging. The pictures and descriptions in the report that I received via text were right on and made feel like I was right there. The repairs/services are top quality at reasonable prices. On top of it, the shuttle service is super convenient. I highly recommend CB and will be back in the future.

Sh
Review №25

This place was good but definitely corporate. No real discounts to speak of and despite paying over $4K for the work on my car they didn’t wash or vacuum my car or do any little extras that other shops do. I just got my car back and the repairs seem good.

Li
Review №26

This was the greatest experience I have ever had with a mechanic. I went in for my normal oil change and a tire rotation. Also included, was a courtesy inspection. I was texted a detailed report of everything they checked, including pictures. I had one issue and it was explained to me thoroughly. They also honestly told me how serious it was and how soon I needed to take care of it. I will be going back for all of my vehicle needs.

Br
Review №27

This is the first time we have used their service. My son came home for Easter from Indiana and on Friday at 1:00 in the afternoon he had a warning light come on and he was due to leave Sunday morning....They made time on Friday (they close at 6:00 ) to make sure that my son’s car was good to drive home on Sunday!! Ryan at the counter was great to work with and explained everything thoroughly!! I was very impressed with the service they provided us!!

Da
Review №28

Fantastic experience from start to finish. The staff was courteous, professional, and friendly. They were knowledgeable, prompt, and followed through on the process. The waiting room and what I saw of the shop were all cleaner than I would have expected - better than major dealers even. And their online system really makes easy work out of estimates, authorizations and payments. Top shelf establishment in my book.

Ar
Review №29

My car broke down on the belt line and they were more than accommodating. Even as busy as they are, they got me in 2 business days later and completed a full alternator and crank sensor replacement in 2 hours! Highly recommend to everyone and will be going back (but hopefully under different circumstances)

Lo
Review №30

Thanks for your help, I appreciated your kind customer service and would definitely recommend your business.

Ka
Review №31

I was happy Eric could get my tire repaired so quickly! Cant beat service within hours 😀 Christian Brothers is the first place we call for car repairs.

Al
Review №32

Very courteous, helpful, and prompt. Will definitely have my business moving forward!

Ru
Review №33

These guys are fantastic. They got me in same day, offered to drop me off and pick me up after the service was completed. Its refreshing to have an alternative to the big auto makers service centers. Thanks Ryan and team.

Ru
Review №34

Super nice guys! Very quick service and super nice that everything is over text- easy to pay and view invoice. Updates came as things happened

ol
Review №35

Upfront and honest. Communication was the best I have ever experienced from a service shop. Had service done there after dealership failed to resolve a transmission issue after multiple visit. Have already referred a friend and they took care of her vehicle as well. Will certainly be back for any future automotive needs

Ca
Review №36

They were able to get my car in quickly once I called. They gave me a ride home and when my car was done they came to pick me up. Before performing any work they sent me a text message with pictures and repair recommendations. When done they sent me a copy of the repair invoice and a link to pay online. Entire staff was professional, personable and treated me with respect.

Le
Review №37

Called CBA at 2:00 p.m. on 8/6/21. Got vehicle there 15 mins. later. CBA called me back 2.5 hours later to let me know all 4 brakes replaced and rotors resurfaced. Boom, DONE! Includes 1 year of roadside assistance and they gave me a card for a free car wash. Really friendly atmosphere. Will do business with CBA again for sure.

Em
Review №38

They were very nice and professional. They even let me borrow a folding chair to sit outside and read while they worked on my car! It was above & beyond and I will continue to use their services.

Ki
Review №39

Christian Bothers did a great job fixing my sons car. They were wonderful at getting it in and getting it done so quickly. I appreciate the professionalism and updates regularly.Thank you for the great service.

Ra
Review №40

The staff was very professional, personable & inviting. They even offered to pick me up or drop me off, if I needed. I appreciated their honesty, and that they didnt push me to get things taken care of that didnt need to be done now. They also got things done in a timely manner. I would definitely recommend them to anyone needing repairs!

Cr
Review №41

Had previously been taking vehicles to dealer. Decided to try Christian Brothers instead. Worked with Eric who was extremely helpful. Got a thorough report with pictures and recommendations. No pressure to have any services done I didnt want. Had a lot of repairs done in less than a day. Price was very reasonable in my mind. van is driving well again Ill be using them for all my vehicle maintenance going forward.

Be
Review №42

They offer very professional services. Prompt friendly service!

Ca
Review №43

Just had our regular oil change and check up. Did an thorough job and sent a detailed report which included pictures. Was seriously amazed by the service. We had issues with a different auto service in town so decided to make a switch and was the best decision! We will continue to come back!

Mi
Review №44

This was my first time in their shop. Was greeted immediately ; very friendly asked what my concerns were. It was done on time and they kept me informed of the progress.I was very impressed and let them know I would be back!

da
Review №45

They take care of the customer and I was pleased by their quality that they put into everything

Vi
Review №46

Staff is super nice, got a text for a link to pictures and facts for my car. Definitely will go again

tr
Review №47

Very satisfied first time customer. It was a refreshing experience to have crystal clear communication from the service desk and amazing attention to detail from the guys in the shop. My fiancee says her car feels like its a whole new car, and I can rest assured that it is safe and reliable again. Great staff and fair prices, if you are looking for the right place to get your vehicle serviced, this is it! Thanks Christian Brothers Auto for a job well done and awesome customer service, we will be back for future business!

Ma
Review №48

I have two older vehicles, and so they need occasional attention. I first went to Christian Brothers in 2019 for some brake repairs and a transmission fluid flush. I have been going to them every since for any other car concern. Service is high quality, communication is great and honest! Highly recommend!

Ja
Review №49

Very knowledgeable and friendly staff. Communication is great. My wife and I have taken both of our vehicles to CBA for various services and have been very satisfied with the service and repair to our vehicles. I would recommend CBA to anyone looking for vehicle repairs/maintenance.

Lo
Review №50

I went there because I was having a problem with my car and they were able to help me right away. It turned out that it was just a piece of plastic that was hanging off the front of my car and they took it off for me. They were very nice and awesome to get me in right away and with no charge.

Sa
Review №51

Wonderful experience. Was in a pinch after finding a screw in a tire when running errands. They quickly fixed our tire at a more than reasonable cost. Very grateful for their help and will absolutely be back for future automotive needs.

Be
Review №52

Carmax referred me to Christian Brothers when they didnt have availability to replace my shocks. They were able to get me in the next day, had the parts ready to go and warranty approved before I arrived. They got the work done on a couple hours. Very friendly and helpful. Ill have to keep them in mind when my office moves to that area.

Ka
Review №53

Very accommodating . Great service. Chauffeur service is an added plus

An
Review №54

I am a big fan! My mom has been using Christian Brothers for her vehicle maintenance for a while and always spoke very highly. I took my Nissan in recently and was very impressed! I had several issues that had accumulated during COVID, and they addressed them all. The folks there were lovely: kind and professional! The prices were very, very reasonable, and they do offer free rides if needed!I really liked their communication technology. All estimates were sent via text and all work and inspections easily available (with pictures!). Very cool!I highly recommend Christian Brothers for your car needs!

He
Review №55

Labor to put in cabin filter was too expensive for amount of time it took to do. Otherwise good service, friendly and appreciated free shuttle.

Ju
Review №56

I found them by Googling auto repair shops near me & looked at their reviews. Its a gamble going to a place youve never been but I rolled the dice & won big. The most forthright & honest auto repair place that Ive yet found in Sun Prairie. Professional personnel & 5⭐ service.Naturally, I hope to not see them soon but feel like I can trust them. That means everything.

Er
Review №57

Was hearing some rattling and humming noise coming from my exhaust. Scheduled a vehicle inspection to figure out what it was then was gonna schedule a day to get the problem repaired. They went ahead and fixed the issue right there for me and didnt know until the brought my car around and said i was all set to go. gentlemen explained what it was and what they did. AWESOME! THANK YOU!

Ky
Review №58

Wonderful experience! The staff is extremely friendly, and it may honestly be the best Covid safety protocols Ive encountered in a local business. I really appreciated the detailed inspection report information (and photos!) and the staffs willingness to take the time to explain what they saw. Ill return here in a heartbeat!

Ke
Review №59

A big shout out to this business, first time using Christian Brothers Automotive. Scheduled vehicle for service did a complete Inspection, which was appreciated. The thing that was to be fixed didnt charge me for it did have something fixed and very pleased. Very accommodating and very good customer service. Will promote Christian Brothers Automotive in the surrounding Sun Prairie community.

Sh
Review №60

Great people quality work on time

Al
Review №61

Very happy with the professionalism and communication.

12
Review №62

Very transparent, and allow you to make the right decision for what is right for your budget/situation.

Be
Review №63

Awesome shop! They found a almost 2 year noise that the dealer couldnt locate and then pointed out that the part was part of a service bulletin and would be repaired for free at the dealership. They put great service and ethics above profit and this is why I continue to bring all my vehicles here! Great people and amazing mechanical knowledge.

so
Review №64

I did my 2 front wheel hub bearing assembly. Service was done very professional. All staffs very friendly n they treat u like a family. I found their automotive service address from my FIXD app. They had 5 stars in all their reviews. I also agree with all those people who gave them 5 stars reviews. Christian Brothers automotive deserves 5 stars for their professional friendly atmosphere services!!

Ji
Review №65

Had a great experience with Christian brothers. The service advisor was courteous and professional. The work performed was done correctly and on time. I will return to this location in the future, and I will recommend them to anyone looking for auto repair.

Sa
Review №66

All the guys I spoke to were absolutely great! From Ryan to Eric to Jeff.....all of them werewonderful, patient & calm when I couldnt be!! I love that they keep you informed every step of the way & that I can approve services and read recommendations & diagnosis info via my phone. My use of this shop was an emergency situation, which can be scary, but they were upfront about the time it would take & the pricing possibilities depending on what was found. They did the work quickly & made me feel very comfortable and confident.I will definitely be recommending Christian Brothers to my friends & family and will surely be using them again! Way to go guys!!!

ja
Review №67

This place was top notch. Very nice, honest, professional team all around.If I lived here I would not go anywhere else.

Bu
Review №68

This place was fantastic! They were able to give me a general quote over the phone and then again before doing any of the work. I got in next day and was done before the day was out.Had a transmission flush for general maintenance and my car shifts like its brand new again. They also gave me a free check up to look over the other systems. Highly recommend, Ill be sticking with them for my mechanic and maintenance needs!

Sc
Review №69

Good place to go for all car maintenance needs, professional service, detailed summary of what is to be done with pictures, as well as follow up after work is completed. Thanks for the good work!

Su
Review №70

They are great! Have used them multiple times. This last time cost me almost nothing ($20) because a heat shield was loose causing an awful sound. The only thing that has to be replaced was an air filter (unrelated to the sound). They could have charged me a lot for things I didn’t need.

Ma
Review №71

Very professional in helping me get in even before my allotted time.

Be
Review №72

The facility was just as welcoming as the people inside. Everyone was friendly and courteous. They were very helpful and I will definitely be back.

Ty
Review №73

Wasnt a customer here but had an excellent experience. Jeff the owner was super friendly and helpful as I struggle with an electronic issue with my car. I had multiple questions about BCMs and Relearns. He was patient and honest. I would recommend this shop just based on 2 phone calls!

Gr
Review №74

I also had an oil change and tire rotation done at Christian Brothers. Staff were very accomodating and took care of my vehicle in a timely fashion. The main thing that got me was the cleanliness of their shop, you can tell it gets taken care of. I think that transfers to how they go about getting work done. Prices are comparable to other shops as well. I would definitely return for more work.

Ca
Review №75

Great service and staff! Will definitely be coming back!

Ke
Review №76

The best place I’ve ever went for an oil change.The team is friendly and professional and very knowledgeable. I wasn’t asked to buy any ridiculous fluid flushes etc on my vehicle. Great price for an oil change. Very clean inside. The text messaging For communication was phenomenal. I received a text message to approve the work being done, to pay, received a checklist of what was looked over on my vehicle, etc. Communication was great. I will never go anywhere else.

Dr
Review №77

Very thorough service and explained everything that they did and suggest doing. Even showed me after checkout what the issue was.

Na
Review №78

Great people, reliable and honest. They gained me as a customer when my daughter took her car to them and they treated her with respect and took really good care of her. When I took my car in they were on time and on point. Love the estimates they send to your email with pictures and I absolutely love the commutation.

Fr
Review №79

A great overall experience! Super friendly staff that gave me a thorough explanation with documentation and images via the internet. The courtesy shuttle is a nice bonus. A+

Jo
Review №80

I walked in just before closing with my vehicles rim and tire without an appointment. Explained my car had a flat in my driveway and didn’t investigate the cause. They took my information and told me they would contact me when it was ready. First thing the next morning I had a convenient text message asking me to review an invoice from Christian Brothers. I clicked and link to learn that my job was completed and at a fair price (same as quoted). Being new to the Sun Prairie area I have no reason to not return! Thank you CB!

Gr
Review №81

Besides the oil change which went well, they gave me some good advice as to what I should consider for additional maintenance down the road. No high pressure, just some items to consider. I appreciated that.

Le
Review №82

I have gone to them for my regular oil changes, tires with alignment and balancing, coolant flush and 100,000 mile maintenance. I have always been very happy with their work and the standards that they maintain with the friendliness and knowledge that I appreciate. They run their business on quality and integrity.

Dr
Review №83

Good and friendly people. Expect to pay diagnostic fees for every single job. Hard to understand what you are paying for. Took my vehicle in for transmission gear problem and abs/ traction light and got it done in two days. Was told the ABS and traction light got fixed but it came back and now it will be another diagnosis fees over 119 dollars to find out what is wrong with it on top the repair if I would to do it. Cost me over $900 including the diagnosis fee to replace transmission fluid line and put new fluid. I will not be returning.

Ma
Review №84

Christian Bros. repaired my power steering. The repair was quick and effective. Im very satisfied.

Bi
Review №85

Excellent service. Very friendly. Picked me up to get my vehicle after the service was complete. A great experience. Will use them on my next repair.

St
Review №86

Sometimes things dont go according to plan. The technician working on my car realized that hed made a mistake with a repair. While the shop could have covered this mistake by claiming bad news, we found a bigger problem, charging me for the additional repairs, they instead owned up to the mistake. The customer service they extended in this situation was excellent, as was their integrity. Theyve earned my loyalty. I highly recommend them.

Ma
Review №87

Over the years, when I have used Christian Brothers to service my car I was very happy with their work and their personable staff. Cant say enough good things about them. And no, I am not related to any of the staff.

Review №88

Very understanding i couldn’t make the time asked to drop off my car and have it worked the next day and it wasn’t a problem they even asked to give me a ride to come get my car it was so easy to pay after getting a text that my car was ready it had a link to pay only to save time that was pretty cool and convenient!

Ca
Review №89

I find Christian Brothers always very helpful! They are so easy to work with and kind.

er
Review №90

Seriously impressed and very very happy with my experience at Christian Brothers! Communication was top notch. From drop off to pick up I felt confident that my car was in good hands. Maybe most pleasing to me was the Honesty I received. I will definitely be returning. Thank you Christian Brothers!

La
Review №91

This place is very friendly and kept me well informed about what was wrong with my car. I really appreciated the shuttle service and the pictures attached to my vehicle report.

Mi
Review №92

I have used this shop since it opened for a number of different services. Jeff, the owner, sets the tone as honest, fair, courteous and professional. Recently had an abs sensor trigger a dash light. They had fixed a sensor like this about a year ago. They picked up, fixed and then dropped off my car for $0.00. They stand behind their work!!! Please support them. I cant recommend them more highly.

An
Review №93

Super friendly and helpful staff, good prices and quality work.

Pa
Review №94

As always Christian Brothers offered great service with a knowledgeable staff. I also love the notification system they have with the texting and full report with your service. Makes everything simple.

He
Review №95

I asked for a tire alignment and oil change at Christian Brothers Automotive in October of 2020. They gave me the estimate of the cost, and I agreed to have the work performed. Once complete, I received an invoice that was somewhat higher than the quoted price. I asked about it and was told there is a general fee that everyone pays. So much for the free shuttle. The lack of transparency was not my biggest issue. I had my new tires aligned and when I checked out I was handed a receipt and that was all. I asked about my alignment specifications sheet. After waiting a while, I was handed a sheet and informed at that time that my rear tire bushings were seized (both sides, apparently), and they were unable to align the toe of my rear tires. They did not call me to tell me this when the vehicle was being serviced. They did not willingly relay this information to me at time of payment. I had to ask for detailed information that the average person may not know to ask for to discover this issue with my vehicle nearly independently. Once it was uncovered that my alignment was incomplete and there was an issue with my vehicle, the representative was not interested in getting a quote for me to get it fixed. I must admit that given their apparent dishonesty with the hidden fee and reluctance to communicate the status of the work I paid to have performed I was also less than eager to get a quote. If I could give 0 stars I would. Stay far away - they are dishonest. Too bad I did not think to mark my oil filter prior to the change - was it even changed? Given the behaviors I described above, I would not be surprised if many other corners were cut by Christian Brothers Automotive in Sun Prairie.

Br
Review №96

This experience was somewhat the opposite experience I had with them the first time I went to CBA-SP. This time I made an appointment for 9:00, and that’s when I dropped my vehicle off for some brake work. I was told they’d do an inspection and would contact me afterwards. They also asked what time I needed my vehicle back and I said 3:00. The individual indicated that wouldn’t be a problem. I was home and it was 12:00, I hadn’t heard anything from CBA. So I called and was told the vehicle was on the lift but the inspection was not done. (Why did I have an appt at 9:00???) Inspection was done and work was authorized online. 3:00 comes and goes, no word. It’s 5:50 and I get a call saying that they wanted to make sure I knew the work was done and it’s ready. (How would I know that unless I’m called and told that?) I’m told they close in 10 minutes if I can come and pick it up. Ugh. We worked out a way for me to come and pick it up after hours, but the communication from CBA was awful, and the exact opposite of what it was like the first time I was there. After my first experience I thought I had found my car repair spot for life. The person I worked with the first time was different so it may just be about who you happen to deal with. Bottom line, I was really disappointed in the communication and lack of timeliness with the service. No apologies, nothing.

Sh
Review №97

Went in for oil change and tire rotation and balance. Also seatbelt not working properly. They replaced the wrong seat belt. It was late Friday and I picked up the car Saturday morning. I had to get a rental car afor the weekend as I had company and needed all seat belts to work. They came and picked up my car to fix it correctly on Monday but will not warranty the part they replaced by accident as they are putting the original on. They did not offer any remedy to make me whole again. Probably will not be using their services again.

Ka
Review №98

Wonderful service, reasonable price, professional and friendly atmosphere. My go to operation for honest and reliable auto service.

JP
Review №99

I am very particular on who let work on my vehicles and the guys at the Sun Prairie Christian Brothers are the best around. They have the best customer service of all the businesses I frequent. The two Jeffs make sure that I am well taken care of and make sure that Im made aware of any issues that I have with my vehicle. I have become a loyal customer.

Ma
Review №100

They are very personable and knowledgeable about cars. Highly recommend.

Information
20 Photos
100 Comments
4.8 Rating
  • Address:2420 Ironwood Dr, Sun Prairie, WI 53590, United States
  • Site:https://cbac.com/sun-prairie/?utm_source=GMB&utm_medium=organic&utm_campaign=SunPrairie
  • Phone:+1 608-478-0807
Categories
  • Auto electrical service
  • Auto repair shop
  • Auto radiator repair service
  • Auto tune up service
  • Car inspection station
  • Car repair and maintenance
Working hours
  • Monday:7am–6pm
  • Tuesday:7am–6pm
  • Wednesday:7am–6pm
  • Thursday:7am–6pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:7am–6pm
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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