Awesome experience from start to finish! From walking through the door to picking my vehicle up. Stephanie was extremely helpful and friendly. The updates while my vehicle was being worked on were so nice. The process was easy and painless. Thank you guys!

Excellent work and Customer Service. They went above & beyond to assist me with obtaining a rental while they were working on my vehicle and replacing my car battery that died while they were repairing it. Thank you Brian for all your assistance!

I just had two vehicles repaired at Gerber Collision at the Sun Prairie (Walker Way) location. I cannot say enough how pleased I am with the service and quality of work. Stephanie kept me in the loop during the whole scheduling and repair process. Her communication and customer service skills are top-notch! Brian was very professional as well when he gave the estimates, delivering them to me the same day the vehicles were dropped off. If you need any collision work completed on your vehicles, I highly recommend Gerber Collision & Glass...you will be in good hands.

Gerber went above and beyond what I expected. They also Detailed the our side and inside. Great job.

Friendly place, got everything accomplished to drop off my vehicle within 15 minutes, they also setup my rental vehicle and they (enterprise) came and picked me up.Overall great place !!

Mid-March 2017 evening I squeezed into a tight parking spot in a parking garage downtown close to a concrete pole to meet friends for dinner. When leaving I forgot that my car was parked close to the concrete pole, the driver side and front end got smashed as I backed my car out of the parking spot. It was the weekend, so I had to wait to file the claim. I called Monday AM and was told to bring my car to have an estimate done at Gates Collision in Sun Prairie. I made an appointment on Wednesday afternoon (my first available time on my part) to get in.I am a Realtor so having a working vehicle (and preferably not damaged) is imperative to me. Gates was able to coordinate with my insurance company to start work on my damaged car, right away. A rental car arrived at the Gates location after I gave them my keys. Gates called to update me during the process. I was thrilled that my car was completed and looked like new! Their customer service was great and even stayed open a minute or two past closing time, so I could pick up my sunglasses and sign that I left in the rental.I would highly recommend Gates Collision Center to anyone who might have a mishap with their vehicle. In my professional career the customer service, turnaround time and process were thumbs up!

Did an amazing job. Would recommend them there was a smile on my face after seeing the finish job .

Good work. Kept me up to date on completion

I dont suggest this place if your not going threw insurance. i was just wanting to get a new front and rear bumber for my ram black from chrome they estimated the parts alone would be little over 1600 the labor proce of little over 300 was fine but the parts i can buy from ram the front for 180 and rear for around 250 they marked up the parts a ton i called ram they said they would mever sell there parts that high. but if ur goinf threw insurance there a good place i fixed my other car camry threw them and was done beautiful work. review is just saying they will mark up there parts on you so be watchful

Had minor bumper reflector damage. Had received two estimates prior to Gerber for +$300. Gerber estimate was just over $100. Work was done very next day (while I waited.) Complete within the hour and final bill was actually $69. This business is full of integrity and professionalism. Will never waste my time going elsewhere again.

I ended up being sent to Gerber by my insurance company. I didnt catch the gentlemans name that helped me. He was above and beyond. He made sure that the mechanic came out to make sure it was safe, he put extra detail in ensuring he has the right version of the parts for my car model. He also explained everything as clear as he could for me. I am beyond impressed and look forward to the fix. I am almost sure it will be almost perfect.

I have nothing but amazing things to say about my experience. My claims adjuster told me she booked my appointment and as it turns out, she did not. When I came to drop off it car, Stephanie was so nice and understanding. They took my car and I was in and out quickly. My repair was done the next day! I came to pick it up and was in and out quickly, once again. Everything was quick, easy, and my repair is flawless. Everyone working at this location is personable and friendly. Hopefully I do not need collision repairs again but if I do, this is my go-to location.

Unfortunately, getting back to me 1/2 hour after the proposed time is useless information. The trip to Gerber was useless and the receptionist was uncaring. This has resulted in loss of business from a local business. Gerber had plenty of time to get back to me (this was not done at 4pm) and I received a message at 10:29 AM that they would not be able to set up a 10 am appointment. I called another highly rated shop that told me to come right in and was very professional and courteous. Do not think about going to Gerber if you want your vehicle treated with care.

Don’t even know where to start. My car was hit by a semi truck while parked, I had it towed there even tho it was driveable. First, they valued the car at literally %50 of its value and tried telling the insurance agency that it was totaled and then lied to me and blamed the insurance lady (who was very nice and agreed that it was not totaled). Then they ordered all my parts needed and then returned them for no reason delaying my repairs by 2 weeks (again blamed it on the insurance company), then they gave me probably 5 total false finishing dates and I still don’t even have my car, all that was damaged was a fender, front bumper and a headlight and a couple internal components under the corner of the bumper (no intercooler, transmission, or engine damage). Whenever you call them with a question, they answer it with as few words possible and with as little info as possible so they can’t be held accountable for anything, this behavior even extends up to the manager of the store. Over 2 weeks since I signed papers allowing them to work on the vehicle and they still use the lame excuse that they are “waiting for parts”... I cannot explain how badly I wish that I had picked a different body shop, learn from my mistake please ladies and gentlemen. If I was paying out of pocket for this and wasn’t being covered by the semis insurance I would be absolutely furious. They need new management bad.

Sun Prairie did a wonderful job on my vehicle. They were very helpful and knowledgeable about the repairs that needed to be done, the timeline, and getting me into a rental vehicle seamlessly. Even when my vehicle wouldnt be done on time, I knew precisely why and was kept in the communication loop at all times. The staff simply wanted every detail finished correctly! All of the staff were friendly and accommodating to my needs. Thanks Gates!

They were able to fit me in on short notice and completed a small repair super quickly! Their staff is friendly and they do great work. Will definitely use in the future.

Logan at Gates auto in Sun Prairie was absolutely awesome! Excellent service and very friendly. The labor for my repair was very quick so Logan took the liberty of washing my car and also checking the tire pressure. This will be my #1 place to go to for any repair in the future. Highly recommend!

Made the windshield replacement so easy. Explained the whole process and had me mobile again in a few hours.

Both Quincy & Logan are awesome! I just went in for an estimate, as my neighbors rooster decided to perch on the hood of my car and do a tap dance! Logan took it to the garage and instead of an estimate, he buffed out all the rooster scratches!! Who does that anymore? He knew my neighbor didnt have any rooster insurance, so he did both if us a favor! Awesome & and superb customer service! 🐓🐓🐓

I was very pleased with our recent service at Gates. They were friendly, knowledgeable, and efficient. Our vehicle was fixed within 4 days, we had to replace our front bumper. We also used the payment assistance plan which worked out smoothly and allowed us to pay for the repair in a timely fashion without going broke.

I went to Gates Collision in Sun Prairie today with some scratches on my bumper and representative Logan could not have been nicer! He said I said he could make them look 90% better right away and swish, swish, wipe, wipe and voila ! It was! Barely noticeable!Since this is a plastic bumper and will not rust, we have plenty of time to do the restorative repair to make this 100% back to factory standards.We will definitely return to Gates Collision Center for any body work done in the future!

I visited Gates a couple months ago after I got in an accident. I was hesitant about getting my car fixed because I didnt have the money to pay my deductible, but Gates told me they had a deductible assistance program that allowed me to make small payments on my deductible monthly. I was very impressed with how easy the process was, they worked side by side with my insurance and I didnt have to do anything. They provided me a rental car and called me when my car was finished. The whole process was smooth and easy, and the staff was very friendly. I highly recommend this place for collision repairs!

Awesome customer service from everyone who I talked to! Very helpful and did a great job on getting my bumper fixed so quickly. I will definitely recommend this place to friends and family.

I can’t give 6 stars so guess I will keep it at 5 stars!In November we had everyone’s worst nightmare. Following my husband at 6 AM as we left for work, 2 deer ran out— the doe hit him, which ended up totaling our minivan. The buck hit me, causing significant damage to the drivers side door, windshield, left front fender, the hood and grill, and even some damage on the right side as the buck “rolled” over the vehicle. There was many thousands of dollars damage to my yet not 1 month old mid SUV! 2 vehicles in an accident in our 2 vehicle family. I did not hesitate where I wanted the work done: locally at our Gates Collision auto body shop! Within 2 weeks, we had our mid Suv back, looking, sounding & driving just like new again. The van was totaled. Gates took care of us and did all the legwork for our auto rental and insurance details, which we are forever grateful that they did, we were just a bit in shock from our ordeal! They are trustworthy, and stand behind their work with lifetime warranties! You cannot tell at all the mid SUV has had damages. We have the white pearl paint on our vehicle, which, when we were purchasing the vehicle the salesman tried to talk us away from, because he said as any accidents that would need any paint job would show the difference. Not true. Gates Sun Prairie know how to blend it all and again, you cannot even tell there has been any damage! And I have to add, as a female often you are treated differently in auto shops, and I refuse to do business with those that treat me as invisible...not a problem here, they talked to BOTH of us, not just my husband! We are so lucky to have this caliber of auto body work right here!

I wouldnt consider this a glass company. They only offer mobile service

I had hail damage repaired last year. Drivers side seat belt would not funtion when I picked it up. Rear center seat belt would not funtion as well. This spring had water damage on headliner. Found out that the roof rails had not been reinstalled correctly after the repairs, causing the water damage.NOT HAPPY!After posting this they worked extremely hard at making it right and corrected any problems I may have had.HAPPY NOW!

Heading to Gates today. This will be my 3rd time using their service. Wouldnt go back if they didnt give great service. I highly recommend Gates Auto!

My mom had her car repaired by you. after it was hit at Walmart and she loved the repair and updates. first class service

Awesome shop with great service! Very professional and cutting edge, I highly recommend!

Gates Collision Center always did an excellent work on ALL of my vehicles for MANY years. I will not take my vehicle to a different auto body shop! No reason to. ;)

We had my repair work done at Gates in Sun Prairie and we were thrilled with our experience.

Solid people.good service..

Very nice people to deal with. With a lot of thanks

I had a great experience with Gates and highly recommend them

Very friendly. Called my often to keep me updated at where things were at.

They are awesome!!

Great Service!!!

Located right off of Hwy 12 so its easy to find. They replaced our windshield. They even took the time to save our state park sticker from our old windshield. We were very grateful. Great customer service and reasonable prices!