The service department is amazing. the young lady Sommer is so helpful and made sure my experience was great! Cleveland and Richie are great and Ben is ok.

My overall experience at Sumter Chrysler Dodge has been good thru the visits I have made with their service department. The service advisors were very helpful each time I have arrived.

Very Professional staff, was very informative with service to both of my vehicles. Service was in and out. No prolonged excessive waiting, prompt in and out. Excellent customer service was informed through out the process until job was completed. Through check of both of my vehicles to ensure my safty and future needs. Service dates were September 27, 28 and 29. Recieved follow up call to ensure I was happy with service I received. Reccomend to all my friends.

Did not come in for an actual service but I call and spoke with service department. They were very helpful

I just want to say that MR. Bernard and his team of workers are the best. My son is very happy!! Thanks GuysP.S. My daughter next.

The whole crew there was pleasant and great. I was there for maintenance of my truck. I dealt mostly with the Service Department. Richie, Cleveland, Ben and the crew went above and beyond to make my concerns easier and not expensive. I had to rent a car while the crew worked until that Monday. Service put my package together and fair. Unfinished work, they gave me an appointment to finish work. Thanks again to the Chrysler Ram Service Department.

Service department help me with very quick services for 3 of my vehicles

Service department is great!! Ben is awesome and sommer is ok

My sales person Bernard was personable and not pushy, super nice guy concerned only with helping me find my dream truck. George the sales manager was professional and at the same time much like talking to an old friend. The finance manager Gary was also professional and friendly. They gave me more than I expected for my trade and the best price around by far for my new to me F-250. I am extremely pleased with the whole sales process, thanks to this stellar sales team. From sales to service to the porters, this is a great place to buy a vehicle.

Service tech over the phone quoted me $9000 for a transmission repair, which Galeana performed for me at half of that price. Overpriced, likely due to being in Sumter.

I came here in need of a miracle & that’s exactly what happened. The staff was amazing. Crystal && George took great care of me! I drove off the lot with a new car in the price range that I needed. If you are looking for outstanding service and a good car please shop here. You won’t be disappointed. I will update within a couple months about the car I got.

Service department is great, Ben is who i want to be when i grow up!!

Great service. Doug was my sales person and he got me into a new vehicle in no time. The entire buying process was simple and easy. I highly recommend Sumter Chrysler Jeep & Dodge.

Service department was awesome! Very friendly staff!

Great service. Incredible service department

Great experience putting us in the truck we have wanted for a long time. Ask for Special. She answered all our questions, and helped us with everything we needed. Thanks also to George and Gary for working hard to earn our business.Follow up. We noticed a problem with the front end. Brought our truck in, and the issue was with the right front tire. Guess what? The dealership replaced both front tires, mounted, balanced them and aligned it at no cost to us. Wow! I wasnt expecting it, and am very thankful George, Cody and the staff helped us. 5 stars, and we will be back. Thanks so much!

The new GM Brandon Chaney is a horrible person! I’ll NEVER buy from here again! Plus I ordered a new Jeep from George in Jan and they didn’t tell me it came in and sold it to someone else! They are so freaking shady and horrible people!!! I’ve been waiting 2 months for this Jeep! Do not but from there! I’ll use the service dept but never will I ever buy a vehicle from here again

Had a routine oil change/ tire rotation/maintenance on my truck payable thru my truck warranty. Guys in the office helped me work through the headache of misinformation on an extended care contact. They were all very courteous and patient with me . I appreciate the extra effort to assist me in getting the information I needed. I have to say, this is the best experience Ive had at this dealership. Thank you.

I love this place Mr Douglass Fredrick gave me what I wanted in a matter of second hats off to the staff and I will be sending people here in the near future thanks Sumter Chrysler and dodge

Great service. Great people. It’s really worth your time and money to shop here. I love my new car. Thanks guys.

Special got me EXACTLY what I wanted. She really took the time to understand what I was looking for and what I could afford. She didnt waste my time showing me vehicles I wasnt interested in, and she even got my decals moved for me. Everything was so pleasant, and Im loving my new car

Just bought my 2017 jeep from here and I can say is they were extremely friendly and knowledgeable on everything my salesman was Evan McFadden and he was patient and very helpful with me being comfortable with everything so I’d recommend this places to any and everyone

Took my vehicle in to the service department and after a bit of an issue, GM Brandon made sure to rectify the problem as soon as he was made aware of it and provided a loaner vehicle and a free oil change to compensate for time lost. I appreciated his willingness to resolve the situation to my satisfaction.Update: Had my oil change done today and was in and out in an hour. The staff was quick, professional and friendly!

Ben is Awesome, very Friendly and takes care of his customers

Went to trade in vehicle, begrudgingly, but was surprisingly smooth process. Best experience at a dealership. People were great, very friendly and helpful. Go see Larry Alston if your looking for a vehicle.

Came here to look at my dream car...had an excellent experience...if your considering getting your future dream car, purchase your kids a vehicle, or getting another vehicle come head to this dealership they will get you straight....excellent customer service great cooperation they went well out of their way to help....only if i could give more than just 5 starts they definitely deserve a 10/10...thank you so much Doug and Isaiah.

What a find, Special was there to greet us and did a great job with the purchase of our truck all the employed at Sumter have a great attitude.

After the day i just experienced i had lost all hope on getting a car today. I had nothing but horrible experiences at every car dealerships i visited today. He greeted me with a smile and helped me out with everything. Not only did i walk out with a brand new car but he has gain a customer for LIFE. I will be referring all my friends and family to Jovani. Thank you Jovani for everything you are the man thanks.

I would like to Thank Mr Evan McFadden, for all ur help in trying to help me purchase a car! Im so sorry I didnt wait on u to service me in buying a new car. Mr James Austin was also helpful and I enjoyed talking to him but instead of listening to me telling him I was already approve for financing with Capital One the experience turn into a bad one as I hear him on the phone yelling about why I couldnt be financed. All he had to do was sell me a car and finance it through Capital One. The loan was already approved for 30,300. Several people called me apologizing for the rude behavior and bad customer service I was given and Im very Thankful for them too! Who ever was working with James Austin on my financing needs to be retrained in customer service because I could hear his bad attitude through the phone and Mr Austin told me he called Capital One and told them I work for a temp service in which I already told them I worked there for two years and sent them all my paperwork and statements. All they had to do is pull my reference approval number with Capital One and sell me a car. I heard so many great things about Sumter Chrysler that I knew this is where I wanted to buy me a car but unfortunately I had to take my business somewhere else. Toyota did everything that was supposed to be done and now I drive a 2021 Toyota Corolla with 4 miles on it and financed through Capital One. All they had to do was Listen! and provide great customer service. Again Thanks to all who tried to help and called me and apologized for the bad customer service and unprofessional behavior.

I walked in expecting to get turned down yet again and they were able to offer me an amazing deal!!! I’m paying the same amount that I was paying for my Kia Optima with more features in a 2021 Jeep!!! Highly recommend these guys!!!

The Jeep Community is a big family and someone ordered a Jeep from you in Dec 2020 and when it comes in, you dont have the respect to call her and tell her. Then you sell it to someone else! I was looking at trading my 2017 in on a new one but I wont buy from you. Word is getting out on Sumter Chrysler.

Jovani was great in working to get my son the vehicle he wanted. The whole team at Sumter Chrysler Dodge Jeep were great to work with. Thank you very much.

Amazing customer service! Not to mention Josiah Taylor was incredibly helpful in helping me find and figure out exactly what car was best for me. Now have my dream car and couldn’t have done it without his help. Definitely recommend y’all ask for him, works miracles!

Service it department is great!! Ben is the mf’ing bomb.com

The salesman Clayton flewelling is very rude! My son was trying to be a first time buyer who makes great damn money and had a decent down payment and because my son didn’t wanna buy a brand new dodge he wanted a used Chevy this gentleman did not wanna even try and help him! But it’s ok because Mr. Clayton you might not have wanted the commission off the used vehicle but somebody else will appreciate it! You have lost our business for good that’s for sure!

My son purchased his first car from Faith she was wonderful, she went out of her way to make sure my son was happy. George was amazing to make sure he got the best deal. Faith continues to stay in contact with my son to make sure he is still loving his car. I will definitely go back to Sumter Chrysler dodge for my next car and buy it from Faith. I recommend if your looking to purchase a car go there and ask for Faith.

Got a Camaro LT, got a good deal and great customer service! Josiah Taylor was very honest and helpful! Want a sport car with a good warranty! He will help you!

Good experience. Bought used vehicle. Good deal.

Excellent and acknowlegable staff I had the pleasure of talking with Jovani. It is rare to encounter honest people who provide straight forward information. No beating around the bush. Thank you! Anyone browsing to get a car in the area contact Jovani!

Great staff. They took care of me and the vehicle i wanted. Recommend to others.

Service department is great.

Was a pleasure doing business with this company, they were super polite and and a real helping hand...

I find it horrible of your dealership to SELL someone a Jeep that someone else ordered! You all should be ashamed of yourselves! Stephanie ordered aJeep from you in Dec 2020 and it comes in and you can’t even call her to tell her! And then sell it to someone else! Ya’ll are horrible people!!! I will NEVER buy from you and I’ll tell everyone this as well!

I love the vehicle that I got from here and everyone made sure that I got what I wanted and the process went smoothly.

They,wanted me to pay up front when i ask them what was the price on a Car so I ran out there fast as hell and told everyone that again.

I took my Jeep Wrangler in for a quick oil change and to have my ABS error codes cleared because I had just spent the entire previous day repairing them myself. Their rep looked me in the eyes and told me the codes could not be cleared because I used after market wheel sensors for the repairs. Long story short got a OBD2 reader capable of clearing ABS codes and the issue was gone... if I had fallen for that, it would have cost me over $1,000 + the repairs I had already completed.

LIES!!! Had to go to another shop to get work done that their auto techs said couldnt be done. Like adding an air sensor to my rim said spare rim wouldnt fit my tires and it would didnt install towing package correctly had to take it off and weld everything the right way asked for my bent rim to be changed and they changed out a good rim and left the bent one on took spare tired off my truck and put rim and tire in the back of my truck not putting it back together..ill be going some where else from now onCome to find out I was lied to about the rim being bent in the first place all 4 rims are in perfect working order but yet they tell me that I have a bent rim and they cam order me a new one from the factory...Why not be honest about it all

Hands down the best car-buying experience of my life. I typically feel like I am being manipulated at a dealership but George and Bernard were very straightforward about my options with trading in my truck and getting a new vehicle. Not only did they offer me $3000 more for my truck than JTs Chrysler Dodge Jeep in Columbia (who told me they were giving me the absolute max anyone could possibly give me) George also sold me the exact same vehicle I was trying to buy from JTs for $6000 less. SIX THOUSAND. And JTs was running a promo! And when I told George that the car they had on the lot was not the one I wanted (wrong color, too much chrome) he told me to come back the next morning and there was my new Jeep, exactly what I wanted, no hassle, no problems, no what if we cant find it? They manifested the whole thing. Long story short, this is the only car dealership where I havent been miserable the entire time and left totally happy. Definitely my go-to dealership from now on.

Great buying experience. Helpful staff and employees.

Applied online, salesman Brandon called talked to him and was told we have everything done come on up. Drove an hour away and text him the entire ride. Let us know when you get here I will have the truck pulled up. Arrive and Brandon is with anothe customers and these clowns Dont even have a Diesel truck. The lady that picked up on Brandons screw ups was super cool but when I tell you this place is full chaos its so unorganized I wouldnt buy a go kart from this spot.

Very unhappy with the 3 and 1/2 hours wait thus far!

Purchase a suv from there two weeks later it stopped. I felt like I got s**ted badly.

Brandon Cheney had HORRIBLE customer service!! We did not feel valued as well as dismissed. He blatantly stated, “You can go with another deal if you want.” He was very non-chalant and his tone was EXTREMELY cold. We felt manipulated and lied to but he did not seem to care or want to accommodate us!!! Worst experience with a car dealership.

Joe Kap is a friendly salesperson. He made my buying experience fun and informative. I really enjoyed buying a car this time. Definitely will send friends and family to see Kap.

As usual I was treated very well while getting some maintenance done on my truck. They had everything set up for covid and made you feel safe. The service rep and cashier were very friendly and helpful

This is a great place to get any type of vehicle. Especially with that amazing salesman Stephon McRae! I definitely recommend you go get a new car with Him.

Come see the awesome team at CDJR!!!

Today my wife and i were just looking. Stephon McRae greeted us and was VERY courteous no pressure at all and we rode off in our 2020 Dodge Grand Caravan. I would definitely recommend him to anyone.

Special was very friendly and helpful. Excellent service!

Ben and Cleveland are awesome sauce!!!

I went to Sumter Chrysler Jeep dodge today and purchased my 2019 Dodge Charger from Stephon McRae. He was great and very easy to work with. Go see him..

Got me a good deal

Stephon and George really helped me find the the car I wanted with a really great price will buy from them again

Very knowledgeable fair prices honest

Under new ownership and management. Great place to buy a new or preowned vehicle. Variety of preowned cars, trucks, suvs, makes, and models.

Gave me some good advice!

Very disappointed.Sold that we got free oil changes for life and free tires! Great deal! Now that I need it on my 2019 Jeep Cherokee, “oh sorry your base model Jeep needs special oil” they won’t pay for that! My tire has a nail in it. “Oh we didn’t tell you? The free tire program ended in 2015” when the car was bought, we were told no spare no problem. We are taking care of all the maintenance on the car just call us. Not true not true not true! Thieves! Don’t buy from Sumter Jeep !

Terrible, they wanted my time no what I need, I explained it all over the phone before I went there., they go by BBC so dont waste your time at 5 credit score, they will say they can help u just to get you in., dont waste your time.

Sales Manager George Mitchell was an honest broker and gentleman. I was impressed with the entire Sumter CDJR team I interacted with. After visiting multiple dealerships in Sumter, Camden, Columbia, and Charlotte I came straight back to where I started my truck search and am 100% satisfied with the great deal and excellent customer service I received from the Sumter team. I would highly recommend them to anyone searching for a CDJR vehicle in this area!

Too expense and never can locate a person to help.

I took my truck for an oil change today and by the time I came back home, the oil pressure light was on. I called and spoke with James, who advised that I should not drive the vehicle over the weekend and due to them closing, I will have to bring the truck in on Monday. I thought about it and I called back to speak with the GM Kevin who advised he have no control over the service department. I was informed that they closed at 5:30, but my call was made at 5pm! I will never make another purchase from this dealership as customer satisfaction isn’t a priority. I wasn’t offered a REFUND or a loner. Definitely bad business and poor customer service.

Ben made sure I was taken care of promptly and without additional cost when I had another tire issue today. I had just been in a couple of weeks ago and had several things done. They always treat me well when I go there for service.

Service department is great!!!

One star as a placeholder until my service is complete... Been here 15 minutes for a scheduled service; at least five employees have made eye contact with, none have smiled, and only one has even made an attempt to speak to me - I told him I was here for a scheduled service and he promptly told me to get back in my car and drive it into the service lane... Not a friendly person in the service department as of yet. Well see how the rest of the appointment goes*** UPDATERaised from one star to three stars. The lady who worked at the service desk in the back was awesome... if I were reviewing her alone, shed get five stars... but the experience as a whole was just OK... Was told the appointment would last about 1.5hrs, wasnt complete until almost 4hrs later... they did compensate me for my time by giving the oil change for free (still paid over $200 for a new key, $95 to program the key, and a few bucks for a tire rotation)... was happy to be compensated for my time (of course), but would have given 5 stars if the initial reception had been better... no smiles, no good mornings, no acknowledgement what so ever... even a Hey, welcome to _______, well be with you in a moment would have made the experience much better.

2nd time I’ve been for car maintenance. Decent service reviews (did my research before I took my 18 challenger in) Wait time was a litter over 4 hours for a oli change. (DO NOT RECOMMEND ON SATURDAYS) make an appointment to be out faster.

I was totally satisfied with my experience today! My reason for visit was a warranty recall that was handled promptly, and a couple more non-warranty issues were handled at no charge! Richie Dean and his Service crew are amazing!

Great service. Got exactly what I wanted from the facilities.

I had thought that I had water damage in my car so i brought it to the dealership only for them to find no damage but they kept my car for over 2 WEEKS! And charged me almost 400 dollars to remove the battery and alternator only to put the same battery and alternator back! Do not allow them to tell you what they think is wrong because theyll charge you for their errors. James in service department and his manager took advantage of me.

Never had a good experience here...not once.

Great service great people

POOR CUSTOMER SERVICE AT ITS WORST!!!When the salesman, finance manager AND the GM blatantly LIE, as opposed to being honest and upfront. it shows just how these people do business.

Of all the dodge dealerships in SC they were able to get my oil changed and knew how to use my warranty.

Mediocre at best.

This has to be the most unbelievable service center there is. I called into the service center made an appointment 12 days ago for Monday at 8am I showed up today to drop off my jeep the service tech told me they could change the oil but would notBe Abel to check to see what was wrong with the jeep until next Friday or the week after. Say what why would I need the oil change and can’t drive it, then he said it would cost $105 to check it. I just left the worst service department. Rediculous

I had a very positive experience. Mr. Heller was an easy Salesman without pressure. The Management went above and beyond for me making this purchase a pleasure.

Service Department is fair and easy to work with. Have no complaints which is a great compliment!

Place is very helpful. Got me to and from while my vehicle was being serviced. Kept me informed while vehicle was being serviced

Overall the dealership was very welcoming and the employees were courteous. I felt like they were really trying to get us a reliable vehicle at a price that we could work with. James helped us through every step and not only explained the process to us, but wrote down important information that he wanted us to know and understand. James also offered his help on any questions that we may have in the future even after the sale and that means a lot to us.

Had to wait 4hrs for an oil change and the technicians were playing around laughing and joking.

Was given the run around at a few other dealerships went to Sumter Chrysler and spoke with Ryan and he was on it. Very nice and courteous. Didn’t try and put me in a car I didn’t want he ask me what I wanted and I liked that. If your looking for an upright honest salesman go to Ryan at Sumter Chrysler.

The manager there is a nut case who is disrespectful. I inquired about a Boss 302. When I started the car, I had no idea that the car was in first gear. As soon as I released the clutch the vehicle almost went into incoming traffic. If you are going to have a mannual transmission vehicle of any kind on the lot the hand break should be engaged as well as the vehicle in neutral. The manager disagreed an gave off the vibe that I couldnt afford the car. Was it because Im black?

Since they handle my truck, I brought my old 2002 Subaru to them for an Air Conditioner service. I already knew my fuze, relay and compressor were fine, so I expected to only need a refrigerant service. I dropped the car off and a few hours later they called and said it was done. They didnt try to upsell me on anything, They serviced the refrigerant, and changed my oil, just as I had asked. These are my type of folks.UPDATE: I bought a Gladiator Mojave a few months ago from them. I was impressed that no one harassed me while I walked around. I had to ask to be shown the Jeep. The sales team, (bernard was my salesman, and George the Sales Manager, Took the sticker price and pretty much threw it out the window. We didnt need to haggle. I received right at the KBB value for my trade in, which admittedly was well cared for, and only touched by dealerships during the time I had it.I requested a TSB be performed on it, and a check engine light be remedied after a trip in the Mountains of West VA. They handled my maintenance request professionaly, provied a loaner, and offered a different vehicle should I need to do any towing. No stress, no arguing.The Service Manager is very polite, and obvisouly cared deeply about me being deprived of my Jeep while the parts come in.UPDATE 2: My wife had told me after I bought the Mojave that she wanted a new car this year. After spending close to 2 months looking at everything from a Buick, Mustang, Camaro etc, she decided she wanted a Challenger. A bright Orange Challenger (Oh Mango, is the color), with all the goodies. I got a loan on my own from my Bank, Did a test drive, and asked for a quote. The sales manager sent me an Out the Door price including about $5,500 of rebates, and said, this is what the car will cost, period. No haggle needed, I checked online and at other places, and his price, was a good price. I dropped the loan paperwork off, signed a few documents and took my wife home her new car. They are a pleasure to do business with. No bait and switch, not trying to get me to buy stuff I dont need. Heres the price, theres your car. Like I said on my first review, They are my type of dealership.

I went to this dealership to purchase my first vehicle. In the process of purchasing the vehicle the experience was great. Once they had their check from the bank for financing their customer service went right out the window. They were pushy. I felt like they didn’t care. When I tried to explain or asked for things to be done differently they ignored it or instead of doing it the right way, rigged it. 🤷🏼‍♀️

After an initial great experience buying a vehicle here, my husband and I decided to return less than a year later for an upgraded vehicle. Our requirements were somewhat specific, and although the dealer didnt have a vehicle that met all of our needs, the manager George located one and coordinated all efforts to get us into our new vehicle (including helping us overcome to obstacles to obtaining financing). When the vehicle arrived, George showed me personally how to use some of the upgraded features and insisted that we call if we have any questions or concerns about the vehicle. The price was fair, the service was exceptional, and we are pleased with our purchase and the overall experience.

Best deals around. Honest in the pricing unlike JTs Dodgeland in Columbia and Lexington who draw you in with false pricing and jacks them up on you. Check them out ask for George the sales manager hes the man.

I purchased a vehicle from here about a month ago. I went in with intentions on browsing but left with a new ride. The salesman Ryan was awesome and very helpful. He was able to get me into something that i could afford and was nice looking. Ryan was patient while i tried to make a decision. I would most definitely recommend Ryan for your vehicle purchase needs.Hands down..5 stars to Ryan

Go to Tim’s Auto Pro for maintenance. His shop is clean, he’s professional, and prior military. He was able to diagnose my car on the spot and proceed with fixing it. He even showed me the issue so I wouldn’t think he’s trying to get over or make up an issue. No waiting in lines or leaving my car for an extended period of time. Also, is he must keep your car he’ll provide you with a loaner car or he’ll take you back to work or base himself.

Staff was helpful and courteous during the transaction. Salesman were patient and gave us the time to make our decision.

It was awesome, we went there just for window shopping and we ended with a Nissan Rogue 2017. We needed another vehicle for me. My husband and I were on my way to Lexington, and we just suddenly stopped there for a minute.We thank God we did, and for Ms Faith 😎, great young lady that assisted me, to find the right SUV for me. Also for Mr Bobby 😎 great customer service both of them 😉

Mr. Nick was awesome in helping us to get our new vehicle. He is very knowledgeable and so friendly!!! We also met Rob too and he is also nice. Kudos to the company for hiring sales people who are courteous, kind and nice to work with.