Management and staff are great and very helpful, considering lack of products like every other business theyre always helpful

As for every time Ive gone in here..The employees are too busy talking to each other to help a customer out...Today I walked in circles around a group of employees talking.... they never stopped to ask if I needed help...For the record I never found what I needed. I just gave up and left..

Great store but hard to get assistance, sales associates hard to find.

My husband and I went to Lowes to purchase a new washer and ended up buying a new dryer too because they were on sale. A guy named Foster told us we would receive a $50.00 rebate. Since the rebate code was not on the receipt, Customer Service told me I could not get the rebate without the code. So I called Lowes and spoke to Foster about this. He assured me he would take care of this. I received 2 statements and he had not credited the $50.00 rebate. So again, I called and spoke to Foster. He said this time he would take care of it. He lied again, because my July statement did not have the rebate on it.I will not buy any appliances from Lowes in the future because of their lying employees.

I have been waiting since last June to have my cabinets completed 2020. Im still waiting on my cabinet above the microwave,crown molding and valance. It is unbelievable. When they came they took my sink and microwave out and did not put either back. I had to pay someone to hook sink back up. Be very careful buying cabinets from them I would not recommen them very disappointed.

No help ever, no matter what management is there. Have fun find help.

Horrible experience. The entire store is a mess and not once was I ever ask may I help you.

Associates are courteous. They are always ready to assist and they appreciate their customers.

With the amount of time I spend finding product, moving displays to get to product, or trying to find someone to open bundles of lumber so I can actually check out, I should qualify as an hourly Lowes employee. If you ever need help, there is NO ONE to be found. Going to the SS Lowes is always a chore. Would not recommend going here if you have a choice.

Ive never cared for Lowes and my latest experience reminds me why.Was shopping for wall surface material for a bathroom and found a very nice plastic panel. It requires one of several very special adhesives - and Lowes stocks NONE of them!Really guys? Does that make ANY sense? That youd carry something but not the glue to install it?!Ive also found that the prices here are no bargain. I can get PVC pipe and fittings for LESS at the local hardware store in my two-horse rural town

William in appliances did amazing helping purchase our new fridge! Jenifer our check out associate also did a wonderful job checking us out!

Went into Lowes in Sulphur Springs today. Had two keys made. Tested both keys in door to be sure keys worked. Keys did not work. Took keys back to store for a refund, defective and non-working product. Customer service informed me they would not and could not refund my money. Policy on that particular key machine. I ask for manager. Manager did not have the time to come speak to me about the matter. Manager told the clerk to give me a store credit. This process very time consuming for me. Main point: If I had stood up and demanded some type of satisfaction Lowes customer service and that shy manager would have completely blown me off. Will spend my store credit, but will limit buying in the future over this $6.58 issue from Lowes.

Just your average Lowes. Nothing really stands out about this one. I love Lowes in general.

Very nice staff always willing to help. They had everything we needed for our first project. And my kids love the Lowes kitty! Cant remember her name at the moment.

Went to Lowes to pick up my order that I placed back on July 2, I got to the store went to Customer Service desks showed the lady my receipt and told her what I was picking up. She came back and told that the item I was looking for had been picked it up. I told her it was not possible because I was out of the country most part of July and nobody else from my family picked it up. I asked her if she could tell me who picked up and said maam I cant give you that information. She said all I can do is refund your money and have you check Lowes in Lindale or Mt. Pleasant and see if they have something available, because are not ordering this item anytime soon. They didnt offer to resolve the issue. Bottom line, Im very disappointed with our Sulphur Springs Lowes and their customer service.

We went for several items. Biggest was six 24x24 concrete pads. It was pouring down rain but 2 guys in gardening gathered and loaded them in our truck and got soaked, laughing the whole time. We told them to wait till rain quit but they went ahead. What a pleasure having committed employees like that. Lowes is lucky to have such nice young men working there! Kudos to them!!

Its hard to find an associate to help. Also, once i went in to buy 5 big heavy boards...three guys were working on one small order...and non offered to load my 5 on the cart. Lol

Ive always known I had a problem, but I only came in here for one thing.. 🤦‍♀️🤦‍♀️

Use both big box stores. Lowes always gives me my 10% military discount. Picked up some vinyl slider windows for the new shop. Ordered online and picked them up the next day. I have never had a bad experience with Lowes.

Lowes the home improvement store. Who I worked for past 4 months and half fired me without notice because I asked for 3 days off togo my sisters funeral. Who was murder a little over two weeks ago. I was never written up or anything like this. They fired me on the spot because I was a seasonal worker. My wife that is a full time employee they try to they tried to convince her not to take not to take the day. Now I gotta worry about if I can even if I even afford to go. And the upper management are just rude to the customers

Did not have the variety of pepper plant that I needed. Coolapenos are in every market but not this district. Bonnie plants look awesome all over Dallas stores. Not so much with this district.

HORRIBLE SERVICE. They kept changing the delivery date on appliance delivery and would notify of change the day of. The delivery was set for June and didn’t deliver until mid July. Also, apparently they hand out orders to random folks because an order was placed and paid for and when we went to pick it up, someone had already picked it up. They did not want to give a name out for “privacy” but yet they gave out an order to someone who was not the person who ordered it, Hmmm ok.

Overpriced lumber,, they can lower prices. Glad I have a sawmill and dont have to deal with their lumber yard.

Employees were helpful and did a good job.

I really like the lay out of Lowes you usually can find what you need right off.

They do not consider putting cameras up so the last time I was here someone hit the front of my car and busted my shroud. No sweat to them. They really do not care about anything but the money you spend. 0 accountability.

Pretty much got wat ever you need to fix things around the house

I ordered a dishwasher online from Lowes Sulphur Springs on June 3rd. I called Lowes Customer Service on June 4th to confirm delivery as I paid for delivery and installation. I was told we were scheduled for delivery on June 11th and that someone would call me the day before to confirm what time. When I didnt hear from them by mid day on June 10th, I called the installation department, they called the store and confirmed we were on the schedule for June 11th and that someone would call me after 6:00 pm that day to let me know what time they would be out. When I didnt hear from anyone by 8:00 pm on June 10th, I called the store and they assured me we are on the schedule for June 11th. I called this morning (June 11th) at 8:00 am since I hadnt heard from anyone and was told we would not get the deliver and didnt know when it would be. I am very disappointed in Lowes and their delivery and installation process. I will think twice before purchasing from Lowes again. We have been loyal customers but, have had in the past issues with their installation on other items. I tried contacting Nick Chamberlain the District Manager but, he is on vacation today. I am disappointed and very upset that we have been treated the way we have.

Its a 1 stop shop get all you need in one place always excellent customer service when you need them

Theyre always there to help you find what youre looking for..... A Great Place to shop at!!!

I love going to Lowes to get my tools and supplies its perfect for DIY

Found what I needed, as normal for any building supplies you need deep pockets. Easy to find what you need

I dread coming here but sometimes I have no choice. If you need help finding an item, employees will either completely ignore you or say the employee for that department should be there and then theyll walk away. Good luck and godspeed on finding the employee for that department.

Laramie Rogers in Appliances is the best! She has helped us on two separate occasions was very helpful with both purchases. Extremely pleasant and informative! Thank you, Laramie!

Ladies in garden department was nice and helpful. Needs to sell pools if you sell the products.

Thanks to Bubbas help we didnt buy the wrong electrical items for our DIY project

Popped in while picking up a truck lot more inventory than mt pleasant store

Went by to pickup one ordered item, and it took 45 minutes to find it. There were two others whom had waited even longer.

I love Lowes I could spend all day in there buying stuff ineec and dont need.

The ladies in appliances were very helpful. Beckie maybe a manager helpfed me with a kitchen faucet that I had trouble finding the price. She was very informative even though they were short handed due to employees being out sick. Really liked everyone who helped us today.

Their not Home Depot but their pretty good

Very busy and only 3 open registers. At least they had everything I needed. Checkers were polite and friendly as usual. Just wish theyd had more lanes open.

Need a new saw, Everytime I go into this store there saw is broken . Person from the Pro desk sent me too the back for service for a young man to tell me it was broken . You would think everyone it store would have that information, when I worked for Lowes there was a daily meeting with the employees.

Sorry guys, cant give a good rating. Went to buy a new range and none of them matched what we wanted.

Well I knew where everything was located in the store, the also helped me load what I bought, friendly people.

Excellent short term daycare center for my boyfriend . Theres lots of tactile experiences for him to futz with, other men to grumble and commiserate with, he gets exercise because gosh knows you dont ask directions so he will circle an aisle 4 times to find something. If you wander into the paint area theres lots of pretty colors to take in and appreciate. And it gives me time to sit in the car and have 5 minutes without the running narrative about the insane and wasteful project he insisted on doing today and the 50 possible ways to go about it... (even tho when it was Google it showed you step by step 1 damn way to do it.... but he knows best🙄)So thank you lowes for the mental break from the crazy! Your parking lot was a nice view very clean

Very neat clean store. Easy to find what you need.

Found everything I was looking for. Great store and staff

Great experience got what I needed

Went to buy French patio doors. Worst customer service I have ever experienced. From the sales clerk to the employees. Still bought the French doors. I think Ill go to Home Depo for the rest of my household appliances. Felt as if I was a bother to them. Definitely dont have time for that.

Competitive prices, convenience and helpful employees.

Had most of what we wanted. Excellent staff

Ive been calling all week and no one will help me. Either no one answers the phone or I get transferred and hung up on! Trying to spend $2000.00 with the store but I guess they dont want my business! Worse customer service ever!

Super nice especially Bella she was amazing 😍

Marilyn is so friendly and efficient at the Sulphur Springs location in Texas

Ok, they changed the store around, but I finally found items needed

6 isles blocked, 5 employees talking at the end, 2 forklifts. I ask if they could let me out and they just looked at me. I gave up and walked back . Big guy with a beard smarter off and was rude. All isles were cluttered with stock and carts. This place has the rudest employees. The check out girls are always nice.

Super helpful staff. I was able to find everything I need.

Great store. Great staff.

Great place to shop for yard plants.

Bought a camera and they were very helpful know they are up front by the checkout now

I really like Lowes, but I swear every time that I go in this door I spend more time trying to check out or find an associate then I do actually shopping. If I order online, it takes even longer. Also they delete items from your online order never call you so you go to the store and find out that its not there and yeah

I went to the local hardware store here for a quick connect they wanted $23 Lowes had it for $7

Clean store, always have what we need but finding an employee to help is a task within itself!

Poor service, no help,bad relations.

Great place to get those Mothers Day plants

Only 1 lane open for check out. Standing in line for over 19 minutes. No apologies from cashier. Finally after calling for cashiers, one other lane opened up. Learned a lesson DONT GO TO LOWES on weekends. Especially in Sulphur Springs tx

We replaced all of our Windows through Lowe’s after the bids Lowe’s made lots of claims we now have a problem an the management can’t even return our call they make appointments to come out never show contacted Pella windows direct only to be told it’s a Lowe’s problem I highly recommend not using they for this type of service.

I love Lowes; however, I didnt have such a good experience at this location. I am used to being approached and asked if I need help at most locations, but this location, I had to seek help.Other than that, the experience was nice. Thank you

The service and supplies were good except the price of lumber keeps going up. Plywood that last week as 37 bucks was 42 today.

Prices on natural gas 50 gallon water heaters were crazy expensive!

Wow, I just left this lowes and had the best shopping experience. I needed help with a few major purchases and I left feeling great and well educated. Kevin in hardware was a wealth of knowledge. I didnt feel rushed or pressured. Then the wonderful ladies in the garden center were overly friendly and helpful. I dreaded going into large commercial hardware stores unless it was an absolute need. But now I look forward to going into this Lowes. Thank you so much!

My go to place for any remodeling and repair projects at home.

Worse experience ever! On Saturday Ordered an item that showed in stock at their store and they called me told me that their quantity on hand was off and they was out of the item. I asked the man who called to me to tell me mt item wasnt available if the money would be returned to my bank account he said yes should be immediately since they dont finish charging my debit card until they get the order ready. So I found the item with another company and purchased it and now I have a hold(preauth) still on the order that wasnt filled with Lowes called them on Wednesday December 23 and told them the pre auth was still on my account they said call the bank which I already did and they said the company lowes uses can put hold up on my money for unfilled purchases up to 5 businesses days! What a rip off...... highly unsatisfied and will never trust their online again.

Pickup of online orders somewhat disorganized. Some staff very helpful... one lady, not so much.

Great selection and staff

Service was horrible. No one wanted to wait on me! The cashier was a royal bit.....I am a VETERAN AND I dont have a husband.Rude rude and more rude.

Very helpful staff. I had to return some boards, and change them for a different size. Not problem at all.

Love my Lowes!

I pressed the help button on your electrical aisle and waited for over 15 minutes to ask about an item that showed in stock but was not on your shelf. I had over $100 worth of wire in my shopping cart with plans to grab another $250-$300 worth of material once my question was answered. If I can’t get a simple answer in 15 minutes or less, I won’t spend another dime in this store.

My husband and I have made many trips back and forth to the Longview, Texas store trying to pick out appliances for the remodel of our kitchen and the Longview employees were not very knowledgeable or helpful, we happened to be in Sulphur Springs, Texas and in less than 15 mins a young lady by the name of Laramie was able to make a few suggestions and on her first try showed me exactly what We wanted so when we go back to buy it will be at her store and with her help, very sweet and helpful, thank you!

Purchased new fridge. Delivery driver very rude and unprofessional.

It was good had a problem with card reader. It wanted me to use it like a debt card. I just dont have pin number for them.

Today, 4/27/20, we went to get mulch. Garden center gates were locked, so we went to main checkout area. Told cashier we wanted 10 bags of cypress mulch. Kid that was cashier said he needed a picture, for us to walk out there and get a picture. He was at the computer, all he had to do is type in cypress mulch. Its the first one to pop up. Needless to say, we will drive to Greenville from now on. Just as a note, we are Sr. citizens.

Flooring department. Why dont you vett your flooring installation contractors better. Bought two rooms of carpet, pad, and waiting for installation. I dont have a problem with the floor Dept staff, but the installation contractor is still Lowes responsibility when it comes to Customer service. This morning was the third time that we were supposed to have the carpet installed. 8 AM, no show yet again. Flooring department person said he would have to get another installer from another city to come install on Saturday. Not happy. Have been a customer for years, and have watched a decline in quality and selection, as well as customer service. After this experience, I will be examining the value of remaining a customer of Lowes or drive the 28 miles to Home Depot.

Would like to work there as a cashier.

Ive been a Pro member for a while now, and everytime I call to make an order or try to least get a hold of a certain department, seems like theres no one in their department. Phone service is Terrible.

A very good place to shop for home applies

Staff was attentive, helpful in finding everything I needed. No one available to help load all of the potting mix. Only one employee in lawn and garden

Always able to find what I need and can usually find an employee available to help with my questions.

I ordered a freezer Lowes was supposed to call when they were going to be able to deliver, since it was on back order. I got no call, deliver while my house keeper was there and its the wrong freezer. Try to call and they cant find a manager for me to talk to will have to call me back. Why cant you do what you say your going to do?

Clean. Very helpful employees. Always has what I need.

I had put an order in for 25 bags of cement and 35 wood posts. I got the pick up notification and went a couple days later to find out they had sold the posts from my order and the cement was not ready for pickup. But as soon as everything was said and done, they got the order of cement loaded and I was on my way.

They are ok I have one pick about this store they give you the wrong items you may be looking for otherwise they are very courteous

They had everything I needed and even helped load my truck. Great prices!

Okay. Id like to address a newly released law that requires all people who are entering public facilities be required to use face masks, is this in the affirmative or not? Because I myself make a point to observe any law in detail. Because if the law is required of one that same law should be mandatory for all. So when I see people entering your establishment, some observing this law & others not, am I supposed to believe there are those who are required, but others are not? And if this is not the case who is and who is not, while thi is still very early in its stage, this a Priority For All. Store @ 1711 South Broadway Street, Sulphur Springs, Texas. 75482 I would like advise that I did speak with management personnel on this matter but the only explanation the manager could give me was he wasnt really sure what the policy was regarding this requirement. In t very near future I presume this information will be made available for public observance. Thanks very much for your attention to this matter.

Not very happy with Lowe’s as a whole, but a big THANK YOU to the manager Lecia Sweeden. This 5 star review is solely for her. After several months of people promising to call me back about my order and not one person returning my calls, Lecia actually looked into the problem. We kept receiving emails saying our order was coming, then it wouldn’t. It would then be rescheduled automatically. Lecia actually did what she said she was going to do. She not only fixed all the problems, she called me back with updates. If you had more people like her, your company would be soooo much better.

Checkout always fast, pleasant, and cashiers always always very niceOn floor, there isnt enough clerks like used to be. And phone service not good. But we still shop at lowes anyway

Always have Everything I want. Customer Service is exceptional! We do tons of work with them and if you go overboard with items they are great with returns. We usually just buy more stuff lol. Spring is a great time of year to shop at Lowes!! We buy everything from plants, lighting, wood for the deck, stain.. they are just amazing. Always answer questions and always sell great quality products. My tomatoes are already coming up in bumper crops 😁

This is the worst store I’ve ever been to. Two online orders in a row first one took me 3 hours to actually get it and get it loaded then they didn’t give me part of my purchase. Second order I’ve been here for 2.5 hours and still have not gotten my order after being notified that it was available for pickup no one in the store knows what’s going on and the customer service lady was a complete b!$ch!! No help horrible customer service and I’m a contractor!