These guys are so much more knowledgeable than Chesapeake Square. I was told I could get $140 for my phone towards another over at the mall, but over here I got $800 toward an iPhone 13 with the trade in on the same phone. Definitely will make the longer drive from now on!

Had a really weird issue with new iPhone 12 pro max and had to see Jazz. She was attentive and super friendly. She stayed right on top of it and was able to fix it where online tech support had failed. She’s my go to phone pro now.

Jasmine is awesome! I have been dealing with her the past 3 - 4 years and I am so grateful they have her working in her new management role, I have never had a problem with her she’s amazing every time I come in she has a beautiful welcoming smile and I know she will always take care of me.

Don’t believe the store hours! Apparently those hours are wrong (those are corporate hours) and they close at 8, and it doesn’t matter if you come in before that time (like I did) because they will stop assisting you at 8. The young lady attempting to help me couldn’t focus on me because she was helping another customer and kept bouncing back and forth that she would forget my questions every time or be short with her answers. Been a customer of ATT for over 10 years and have consistently seen their quality of in person service go down. Disappointing.

Highly recommend going to this store!!!!!Jasmine was literally the best!!!!!! She is so chill!!! She made me feel so much less anxious about switching phones. She was very knowledgeable on everything that came up. She did everything she could to get me the absolute best deal, and made sure my account was right and I that had all my available discounts. She made sure all the stuff I wanted was switched over to my liking and even made sure my battery was charged 😂 it’s the little things. 😊I can’t thank her enough. She made my experience so much less stressful. The other guys that were working were also helpful and pretty funny.Everyone was nice to be around.Go see Jasmine y’all she’s the best 😉Thanks again y’all are awesome.

Thankful for the great customer service and patience of the gentlemen that helped us get 3 phones up and running. Jason was especially knowledgeable and patient, even when I called thinking my phone had been dropped. He quickly realized I had not taken off the protective film and it was peeling. Highly recommend the Harbor View location.

It was fantastic experience! Denzel was great! He went over and beyond to help me. I hope his work ethic and kindness doesnt go unnoticed. Big thanks for all your help!

Whenever I have a bad experience in a business that I’m a paying customer I usually don’t return to that business or should I say location. Well today in a rush, I stopped by for a screen replacement. Let’s just say I had to commend the two young men on their excellent customer service. I was not ignored as I was in the past and I was in and out in less than 10 minutes. Great job to Mr. Hector and Mr. Tre’!! I will now return to the harbor view location and not travel far for my AT&T services.

We were helped at the Harbourview AT&T by Tony and Tray and it was the best customer experience we have ever had at an AT&T store. Tony and Tray were consummate professionals and extremely knowledgeable on all products and services. Also, they were very patient and kind.

I can’t say enough about the staffing in the store. Jasmine, Tony, Hector and Trey. everyone was wonderful and supportive they took their time to help me. I definitely felt like a VIP.

Hector and Denzel were extremely helpful. They went above and beyond to help right a wrong; and I couldn’t be more happier with the superior customer service I received. Thank you both!!

Jazmine was a great help at the AT&T store. She was informative, friendly, kind, and helpful. She did a great job!

When it comes to AT&ts services I go to the Harbourview, in Suffolk, Virginias store and I always work with Jasmine. She is a very knowledgeable rep. I purchased my phone via AT&Ts website and I took it to her and she completed my setup. If you purchsse online just take it to Jasmine, she is the best!!! Ive worked with her for kver 6 years!!!

Hi, If you are in the area Suffolk Va @ at&t please stop by and see Gino has excellent customers skills 💪🏽💪🏽💪🏽

Excellent experience! Gino was very professional, knowledgeable, and personable! Thank you Gino!!

The BEST customer service!! Gino handled business and got me and my mother squared AWAY!!

I love this store, very helpful. My favorite people are Jasmine and Chino.

My phone finally bit the dust and it was time for an upgrade. I visited the Suffolk Harbor View location and walked away feeling like a valued customer thanks to Jasmine! She took her time and ensured that my transition from old to new was smooth and remarkably, thanks to her efforts I left with a lower overall bill as she looked for every opportunity to save. I will return to this location again. Thanks Jasmine for making my experience great and thanks AT&T Harbor View for your teams professionalism.

The sales rep Jasmine and Manager Gino were very helpful and polite. They made sure my issue was fixed before I left the store.

Hector was very helpful with everything!! He made certain I was aware of everything he was doing and made it a very quick and successful transaction! I came in once the store opened and he was ready to help! Everything took 1 hour to do and I was out the door! Thank you so much, Hector for all of your time and patience! :)

I came in because my phone was blocking only certain incoming phone calls. Jasmine & Hector figured out the issue and fixed it after struggling with this problem for a year. Come see them! THEY ROCK!

My friend went in for a simple transfer of billing responsibility that takes maybe 5 minutes to do. She was told it couldn’t be done in the store, even though we have over 10 years of working in the stores with ATT combined. All of the proper notes were on the account as well.When she asked for the manager to take a look at the “issue”She was then told “don’t tell me how to do my job”I think this store needs to retake customer service trainings.If she was going in for a sale, they would’ve offered her the world.But since she had an actual service question she was treated as if she never should’ve entered the store.

At the second the sales know I just want to transfer my line out to prepaid, means that he is not getting any commission from me, he told me I can ONLY call customer service to transfer my line. it was a straight lie. This store has the worst customer service I’ve ever experience. I love AT&T’s service but they need to start training the store rep, not everything is about themselves’ commission, building up the reputation of the company you work for is important too. The manager was helpful and polite.

When you walk in and all the employees are kicked back playing on there phones.... not much is expected.Then when you ask for a certain phone and the salesman says its in the dumpster...dont expect much after that.

Worst customer service I have ever had in a retail store. I was talked to in a very condescending manner by Denzel. They provided zero help and passed on taking any responsibility for AT&T admitted error. I would never set foot in this store again and will take my business to another carrier.

My phone was stollen and I thought a big phone company would help out I got a police report and they said send a claim.in get another phone pay the insurance deductible or pay my phone balance off and upgrade. This world kindness has be stolen. Looking for another carrier.

Best cellular phone service company is AT&T. Communicate with your loved ones from the furthers and weirdest places. AT&T is the best.

Awful customer service! I went to this location to turn in my devices for the trade in event.. and the Store Manager would not help me. He was too busy tri g to get new lines added that despite corporate directing me to turn them in at this location.. they would not. I would drive a few extra miles to go to a more customer service oriented locations.Stay away!!

Disappointed. I was excited to move my plan over with my husband and not only was there only 2 people working but my phone wasn’t even set up properly. I moved from another carrier to this . If I knew this was the issues I knew I was going to encounter, I would’ve stayed with sprint. Thinking about going back after this experience .

Although I had to wait a while, it was worth it to get the unlocked phone I bought to be set up. The woman was attentive and helpful. I appreciate what she did to help me. When she could not help me, she went to a co-worker who told her to try a different way to help, and it worked. I appreciate everything she did for me. Unfortunately, I dont remember her name. She was great and helpful. I am glad you have good people working for you.

They dont know what they doI paid more then $500 just open my account

Absolutely amazing service from this location, it was quite busy the day i went into the store, but i was able to receive the help I needed and saved a ton of money with a plan switch. thank you guys.

Was acknowledged and told to have a seat someone would be RIGHT with me..but 30 minutes went by and still no help.. absolutely ridiculous and poor service

Currently standing in the store, all employees are “helping clients.” But in their downtime rather than assisting other customers they are watching football or on their own phones. After I walked by the guy watching football for 15 minutes he got up to go back to watching a phone transfer for his “current customer.” Sadly, I’m here because I upgraded a phone earlier for my dad and the SIM card isn’t detected upon giving it to him.

Hector is the best

Absolutely Ridiculous! Walked into the store, and wasnt greeted. Stood in front of multiple employees, and was ignored. After about 20 min of NOTHING we walked out. Never coming back to this store. If I could give 0 stars I would

Hector At the AT&T in Suffolk is always ready to assist and help me with all my issues. My experience is Amazing.

I keep making the mistake of coming back to this store because it is right near my house. I have been sitting here now for an hour trying to get my wifes phone looked at, and Ive been ignored. The staff have no sense of urgency whatsoever and they say be right with you without getting up, then ignore you while sitting casually chatting with others. Never again. Leaving now and taking my business to Chesapeake.

My thoughts Hector have awesome customer Serivce I think he deserves a great raise on his income he does his job very very well I give him a 10 plus he make this business look very well I will recommend anyone to him. 🤩🤩

The sales associate Trey was absolutely amazing, he averted answered all of my questions, helped me save money and got our service transferred and up running.

Glenn was awesome. Very knowledgeable. Could not get a deal done it wasnt his fault.Will return to this location because the education level here is where it needs to be.

Staff was not helpful or informed on products . Store was not busy yet salesman did not take time to help towards purchase. Left empty handed

I just walked in the store and not one associate greeted me or acknowledged my presence I was in the store for 10 mins. There were customers in the store waiting at tables to be helped. Im not sure at all who actually worked there because they were dressed in street clothes, nothing professional that I could tell to distinguish the associates from the clients. I continued to walk around the store looking at phones which none of them were turned on so that someone could look at the features. They were missing a few sample phones so I assume they are either out of those phones or recalled. I have had great experiences at this location before but I was highly disappointed in the service this time. I know there were customers ahead of me,so I wasnt expecting immediate service but a quick greeting and maybe a we will be with you shortly from someone, but nothing. There was one woman that was supposedly an associate, looked right at me as I was looking at products never said a word just smiled and walked into the back store room. Just disappointed. Maybe it was a bad night but I wont drive back to this store to find out.

Nice store customer service was great and very knowledgeable about iPhones and Services offered by AT&T

This place is upfront and honest about there products and services. Very nice doing business with them and the cell service is amazing.

Are yall back up & running now? definately trynna get my phone tonight.

The young lady was very nice but the company did not accommodate me.

Nice people working here.Will come back

Trey was absolutely helpful, didnt rush me, and gave me all the info i needed. Thanks again!

Great service!

Trey was awesome. Set me up with a great attitude

Felt more like we were an inconvenience by being there. Then after we walk through and pick the phone we want they tell us they can’t sell it to us because their system is down

This At&t location in Harbourview has a wonderful staff.They are the best and they helped me sign up for DirecTV.

My husband and I walked into AT&T wanting to switch from Verizon. We were not greeted when we walked in, we walked around for about 10 minutes without anyone even acknowledging us. There was one employee helping another couple, and 2 employees just sitting down talking.

Generous and timely customer service and quality service with AT&T

Very helpful.

Very friendly and helpful with our phones.

Jasmine was a great person to work with!!!

Glenn was awesome!

Always great service. Thank you Hector.

Been standing here 10 minutes at the counter waiting to get rung up for a phone case. being ignored. Im glad the employees are enjoying their conversation amongst eachother. 3 customers have walked in the store and have been helped before me. dehaven finally rung me up woo hoo

Great service! Worked with Hector.

Sat here for over an hour waiting for service. Several other people came in after us and got tired of waiting then left. No apologies for the wait or anything. We left.

I’ve been here for coming up on a half an hour to get a new phone and add a line and no ones even said hello

Tech tried everything to fix my phone. Made sure my kids were connected to Wi-Fi while we waited

People stand around and talk about their life story instead of trying to help others customers out

Nice staff and knowledgeable

Very knowledgeable, efficient, and friendly staff.

So time the waits just too long

Very helpful as always

Very quick

Not good

Good

Nice

Very Poor Staffing

The Service & Employees are AWESOME...❤❤👍🏽👍🏽

To Harborview