NOT HAPPY. Ordered a chair, when chair was delivered the measurements were way off, chair did not fit in my bathroom. In response to that I got a barrage of, It is not my faul, its your fault, did you not choose that chair! by technician Lydia and mind you I expressed this as a concern that the chair must fit in bathroom. I was told by Tim Stockton that Im like an old penny, You can throw it out and it just keeps coming back! And this was said in front of staff. Dealing with Julie site manager, is a big problem, when this incident happened I asked to speak to her to file a complaint and I was told she was not in, although I knew for a fact Julie was there, fact, as I was in my car leaving, I sat to make a call and guess who comes out the front door Julie!. The big problem with Julie is she will not answer your call when theres a problem, Ive phoned many times left messages and no response, and this is response to the delivery of the chair they had no choice but to take it back and I am left here in an old chair that needs tires, and repairs and no answer as to what the solution is on the fact that they had to take the new order chair back because it did not fit in my bathroom, Ive phoned many times left messages and nothing, no response. Julie tends to hide and avoid doing her job. This is the experience one can expect dealing with this company. How is it my fault that the chair delivered did not fit in my bathroom? Quote you picked that chair did you not by technician Lydia, unprofessional shocking. The issues go on, and guess what Im still waiting. One more thing, I went on the companys website to file a complaint and even there no response its radio silence!. To end with this, RUN IN THE OTHER DIRECTION FIND ANOTHER COMPANY TO DEAL WITH, IF YOU CHOOSE THIS COMPANY YOU WILL EXPERIENCE UNPROFESSIONAL BEHAVIOR AND NOTHING BUT STRESS AND HEADACHES.

This company is absolutely horrible, they should be in prison for how terribly the bussines is ran. I have a client who got a really poor quality electric wheelchair that has controls that break down constantly. It takes her for ever to get ahold of anyone, and once she does the appointment to have it repaired takes a month or even sometimes months. Her chair was stuck being unable to recline recently (which she needs, to be positioned into it correctly multiple times daily after getting of bed, being transferred for using the toilet, etc) she is in horrid pain because of not being able to sit correctly and having to sit up at this angle all day with no reclining ability. She has cried due to their lack of taking care of the repairs. She states her wheelchair is her life and when it is broken her life comes to a halt.