The rep that helped me was great. Got a nice clean car and an upgrade. No joke. Went from compact to mid size. Im very happy with the service

The manger at this location have the worst attitude that I ever seen and rude no respect for customers at all ...make u feel u r taken free cars from him .. I dont recommend this location to anyone and they are thief they make u feel that way ..when you book online and you go there and found they changed the price how I dont get it ... bad service 👎

Tim was great car could have been a little cleaner in the inside

This branch customer service is horrible. I will never rent from them again. I just had to drop off a car and they had an attitude. I thought maybe it was just the girl having a bad day so I tried to talk to the guys and he was just as bad. Corporate please train your employees

All went well. Reasonable social skills.

Went to rent a car from this location with a friend last Friday, 10/16/2020, and we were instantly greeted with a rude and unfavorable attitude by the African American girl with the glasses. She was nasty from the moment we walked in until the moment we left. She was smart mouthed, short with her words and overall extremely unpleasant. The lady who walked out while we were coming in also had a few choice words about her. This is completely unacceptable behavior. The Latina lady, whom I believe is the manager is also so pleasant and professional and I enjoy renting from here because of her. The other girl makes me never want to come back.Today, I returned the car and the manager was going to assist me, I was overjoyed as I was dreading returning the car because I did not want to encounter the girl again. The manager was pulled away and, the girl had to help me. Her tone was less harsh today...but I believe that is because the manager was there. No manager should have to watch over you to get you to change your attitude. You should either be professional and courteous all the time, or not work in Customer Service.

Con: Doesnt accept business debit cards. Other than that ok. Efficient service.

Returned a car today/person at the counter has a bad attitude/same person rented me the car, same bad attitude and no personality. Shouldn’t be working with the public,Needs to be trained

Need to rent a car for a week so the guy behind the counter tried to charge me $900 for a rental car without insurance I said you lost your mind I hit the door

Decent customer service - at the least - but I won’t be renting a car from this location again. They really don’t speak to you at all, very business like and not personable by any means. They act like customers are a bother and provide bare bones customer service. I was told my rental was provided with a full tank but when I checked the vehicle it only had 3/4 tank.

$500 deposit to use a debit card? Absolutely insane. Will never be using hertz or recommend it, no wonder they have horrible reviews.

Great place to rent a car pleasant friendly service the guys there treat you good i recommend this place anytime.

Had to wait for 30 minutes to get car washed. No selections of cars, service was okay

Only $53 to rent a car. I think thats fair! Must have a debit card with money in balance and pass a credit check.

Went to rent a car from this location with a friend on Friday. Instantly greeted with a rude and unfavorable attitude by the African American girl with the glasses. She was nasty from the moment we walked in until the moment we left. She was smart mouthed, short with her words and overall extremely unpleasant. The lady who walked out while we were coming in also had a few choice words about her. This is completely unacceptable behavior. The Latina lady, whom I believe is the manager is also so pleasant and professional and I enjoy renting from here because of her. The other girl makes me never want to come back.Today, I returned the car and the manager was going to assist me, I was overjoyed as I was dreading returning the car because I did not want to encounter the girl again. The manager was pulled away and, the girl had to help me. Her tone was less harsh today...but I believe that is because the manager was there. No manager should have to watch over you to get you to change your attitude. You should either be professional and courteous all the time, or not work in Customer Service.

Im only giving 1 stars because of the manager and another worker. If it wasnt for them i probably would of contacted their corporate. The front desk lady with the glasses was very rude and immediately started pointing fingers at me.We had rented a midsize suv for 3 days for my engagement photos because we needed props to bring and also for a wedding the next day. Both were in a woodsy area so it is to be expected a lil dirt would get in the car.First initial thought when receiving the car was that it had a faint smell of marijuana. We figured it was previously noted so we didnt continue to think anything of it (Big Mistake).On returning the vehicle i was helped by a lady with glasses which was very friendly at First.She first told me that i was being charged an extra $50 for insurance which i specifically told them no because i already had insurance from a third party. Then she said i was being charged an extra $400 for a smoking fee then at that point thats when her while attitude flipped. She was very rude and accused me or trying to rub the ash away.We literally just used it as intended. A transportation vehicle. No1 was allowed to ride in it, be in it, or hang around it because i know these places have up the *** fees. I told her that the smell was previously there but because there was no note on it she didnt believe me and was straight accusing me of trying to hide the ash in the front passenger seat. When she showed me there was no ash, just a little patches of smudged dry dirt. The manager or supervisor came along with another worker to inspect the car and immediately turned the car on amd turned the AC on to smell it. Right away he waved the $400 smoking fee as there was no smoke smell coming from the ac. I also read that a lot of rental car places are trying to charge their customers fees that previous customer have done to the car.Just a heads up that when ever you rent a car always take 10 minutes to check the car inside and out and report anything to them Before you leave.

This place was very busy. I understand when things are busy the customer service can get a lil shakey, but I felt like the young lady with the glasses was a bit rude to me. I did report the behavior to the supervisor and Shanice was ver patient and listened to me at the time of my complaint. She was nice enough to extend my return time to the end of the day due to car being late pass my reservation and I had a family emergency. However when I returned the car the next day she act as though she didnt remember her promise and gave me a lil attitude. I asked to be dropped off and she said she did not send her drivers out pass 4pm. It was 4:16 when she was finally helping me after waiting outside since about 3:45. I just didnt go there because I wanted to be done with this place. However in the end the manage Shanice did stick to her promise and not charge me for an extra day. I gave an 3 star because of the manager handling things in the end but the customer service was not that great. I must say that the short gentlemen taking rsvp and driver was very nice.

They had great customer service but VERY strict policies.

Horrible customer service and phone etiquette. I will aske my insurance to send me elsewhere next time.

Positive, efficient employees.Always great service from drivers to counter employees.The manager here is proactive and gets the job done. My go to place for excellent car rental service.

Joined their Hertz Rewards program & worked up to the Presidents Circle level. Staff knew me by name & treated me well. Had no problems with my reservations or in getting a car when requested I valued their customer service skills..

Good people patients good job I had the rental for 2months stay connect with them thinking my car will be ready they understood. At this location I give them a A+ Thanks you guys

Poor customer service! The man was rude, they were inundated with returns and unwilling to take our information to be put on the list for a rental.

You guys are awesome small place actually a trailer but love the people inside help me out got me on the road

Service was good, no delays or hard upsells. Staff are friendly. Got my car without issues, but they gave it to me 3/4 full, which makes it a pain to return it with the same amount of gas in it, and I always overshoot and waste money on someone else. They really should rent the car with a full tank every time, to make it easy on the customer.

Poor customer service the lady in the front desk with glasses had the worst attitude claimed I never made a reservation untill she confirmed with someone else that I did she came back like nothing happened. Nasty voice she coughed the whole time didn’t help us or accommodated us I’m never going back

The staff is super cool

One of the best customer service experience I ever had. I was picked up at the auto body shop by Hertzs Manager Associate, Isaiah Dimas and drove me to their location. Mr. Dimas took really good care of me. It was easy and seamless and he placed me in a great and clean car (Kia Optima). Thank you again, Mr. Dimas!

Excellent service. I would rent a car again or possibly buy one from HertzVery friendly and helpful service. I was very impressed with their customer service. Always offering a helping hand .

This was a great experience and I cant thank the manager Brian enough. We were in a tough situation being from out of town and and beyond to accommodate our situation and help us! Would highly recommend the team here!

Good attitude great place to rent a car or truck

Excellent customer service from the time I picked the car up to returning it. Staff was very friendly and efficient. Will definitely use their services in the future

People in there are so rude, worst service ever

Hertz personal was very professional and helpful.

Experience a disafication due to the customer service that I received from Angelica has terrible customer service skills she was offended because I ask a question in regards to my rental process left the desk and renting outside for approximately 5 minutes left me standing at the front desk absolutely terrible

They were nice helpful and friendly and were able to help my son with him renting a car during the time his is in the shop

Always helpful cars are always clean ready to go never an issue with reservations just the kind of place to make it nice and easy they put Enterprise to shame at least this location does

Avoid this like a Nightmare. The employee here doesnt deserve to be on Hertz Payroll. Threateningly rude, all decency was lost try to get a simple reservation serviced and then returned. Scared for life to be at this location. They cannot accommodate you within 5 mins of their schedule even if it was on your job or life. This place reeks of the brutal reality of putting your faith in name of a company and landing in the middle of nowhere at the mercy of a deranged front desk person.

These people are as rude as you can get! They dont have cars in stock, even though I reserved online. They dont care. THE WORST!

We came to drop our car off after having it a week. While we were waiting we heard Ashley speak condescendingly to a gentleman who had a crack on his window. Then they took the next person and we were next somebody walked in the door and they took them first. I asked Ashley she said oh her paperwork is ready I said so is mine here you go. Then I called and Ashley said you didnt let me finish explaining she didnt have anything else to say when I was standing there and again she was condescending to me in her tone as said thank you goodbye and hung up.

This Hertz was the best one l ever been to. Denise was a very professional representative and handled things perfectly even with a disgruntled customer who did not agree with their bill. Great job Denise let the boss know you need a raise. M.Joseph Large Car Products 10/5/2015

Quickest place that I have been to! Got me in and out within 15 minutes no hassle which is what people love because no one wants to be stuck at a car rental place for hours!

Been coming here for years. Very friendly staff and nice cards. I recommend this place.

The price is right and staff seems helpful, the Hertz company gives you a better quality of life, may God bless Hertz and its staff above and beyond 😁

Absolutely terrible. If I could give NO stars, I would. I go in one day to get a rental through my insurance because my car was in the shop getting fixed and they give me all these requirements of things I need. I wasn’t able to get everything I needed, but they said someone else could take the car out for me. I get whatever they ask of me for the following day and then they give me more excuses. They have made my bad experience even WORSE. They have made excuse after excuse. And still tried giving me a crappy car

Very unprofessional desk staff. Nobody said a word to me when I entered - no greeting, no nothing. The rep at the desk was not kind and told me that regardless of having a reservation there wasnt a car for me there, despite confirming my reservation earlier.To their credit, a manager gave me a follow up call and profusely apologized. Thats where the extra star came from. It was totally a one star experience before the follow up.

Rented a car in July 2018. Was pulled over by a policeman, who told I should not be driving the car because tags on license plate have been expired since April 2018. Called Hertz, was told to come by and manager would handle the situation. Went to Hertz, they put a 2019 sticker on and the manager told me to remind him of the situation the next time I rent a car and they will take $10.00 off of my total bill. Thats it, for my inconvenience of being pulled over and having to make an extra trip back to Hertz. TOTALLY RIDICULOUS!!

Very limited cars and trucks on lot. Not a very good place to rent a vehicle

The employees are very helpful.

You have nice and clean cars for rent I think its a good place to go

It was the first time a car rental company ran a credit check on me, of which I was aware.

Avoid this place like the plague! Made a prepaid reservation a week in advance, and lo and behold when I went to pick up my car I was told they didnt have any. Are you kidding me? Youre a car rental agency right? Youre not a restaurant that runs out of the catch of the day! Your entire business is devoted to one product and you dont have any?Thanks Hertz Stockton for ruining my road trip. The entire staff of this inefficient bungling circus side show starting with the manager needs to be fired. But it is pretty much on par with the cesspool that Stockton is.

Do you guys have cats for seal or just rent??

Friendly staff. Not in a good area. They said it wasnt safe to leave my car on the street and my rental car wasnt ready for 30 minutes. But did get a free upgrade. Ill give them another try.

They are very nice and reasonable

Friendly staff and the cleanest car Ive ever rented!

🙋‍♂️Nice staff god bless 🙏

Overpriced and employees appear overwhelmed with the large customer volume that I observed.

Affordable quality rental car,awesome service,very pleased with the car i got for the price!!

The lady charge me $300. For supposedly smoke smell. I dont even smoke.

The best service. Highly recommend

Just rented a 4x4 in Colorada after cruising hwy80 in a Chevy Sonic. Both occasions were quick and easy but the pricing is way high, especially being under 21

Prices are unbeatable and so is the customer service.

Quick and easy, no nonsense with using a DEBIT card like the other place down the street.

Always something weird going on. I turned in my rental Tuesday now today is Thursday, the man calls me looking for the car. The last time I rented from here they didn’t have the car I reserved. Just crazy.

Good customer service, inventory and promotions.

Quick service. Nice cars

Very helpful and accommodating, service on point!

Fast and easy to rent a car.

Im a frequent renter although I lost my glasses called them they said they did not have them so I went back and I found them in the car I have just turned in other than that its okay

Policy sucks but staff is great

Awesome service, great selection... Friendly staff.

Great customer service. .

Horrible service Kathy and manager jasmine worst employees I’ve dealt with dealing with car rentals

Hertz is the best one i suggest this place all of you.

Amazing rental company.

Friendly staff, nice clean cars

Just a very pleasant experience

Nice service!

Nice friendly staff...

Very friendly people nice clean cars

The service was excellent!

Very nice staff

Bought a 2015 Mitsubishi mirage 2weeks ago for Hertz island it already broke down! I called Hertz since the cars under warranty and they said well, cars break down. Disgusting people and horrible business Ill be sure to warn people about this dump.

The best

Very rude! Called to ask if they had a rental. Abruptly told me we are closed today and tomorrow. This is not a way to treat potential customers!

I reserved a truck a week in advance and on pick up date the truck was not available.

Hertz employees are very professional and they handle their business!

Added insuranceOn when I specifically told them NO I did not want it!! So watch out when you rent s car from them.

Was closed at 2.00 pm. Both outlets in Stockton no services on Sat after 12.00 noon.

Never seem to have the car I reserved available

556 north Lincoln Avenue manteca 95336 California

Got a car today....smells like cigarettes the smell is so strong and brakes are loud and squeaky so disappointed in car rentals

The best service

Good service.

I am thinking about changing my regular car rental company, price is way too expensive than other rental companies!

Really disappointed they give me a car that they new it was not in good condition and they still give to me.

Charge you a 180.00 one-way fee for a car that someone will rent and drive back. Another fee that gouges the customer.

Helpful staff

They took care of us. Very friendly.