The appointment took an hour, but I was impressed with my service tech who was willing to get help from 2 other, more experienced, staff members. All in all, we got me signed up for FirstNet. Scheduling an appointment was easy online. Greeted immediately upon arrival, and treated very well. Great experience though a bit long for the task. Very happy 😊

We had absolutely no wait time, the guy that helped us was phenomenal, fast, efficient, & friendly it was a wonderful experience.

Not one single person has acknowledged me since I entered. There are 7 customers in the store besides myself. The people who arrived after me are being waited on. I suppose this answers my question, I would rather put a weather vane on my house and hope for the best than have AT&T.

The Stillwater ATT store is so helpful. I wanted to do a couple of things and met Erick as I came in.Erick took care of every detail of upgrading my phone, even though we had a few issues getting all of my data transferred (my old phone’s fault). Erick was extremely knowledgeable, and took the extra time to walk me through everything I needed. I appreciate everything he did to give me the highest quality of customer service. Thank you!

I got there about 9:30am & had about a 20 minute wait. I had a quick question about Google photos & possibly a new phone.All my questions were answered & he showed me some other things I could do with Google.

Went in to get a price quote chic changed my plan without my permission do not recommend this store to anyone

Jesse was fantastic. Answered all my questions, explained everything so I could understand. Highly recommend!!

I came in with my cheap phone that didnt even come from AT&T . They didnt care two helpful employees did what they could for me. And were super nice. Thanks

Ryan and Jared were awesome! Great service. They got me in and out without a hitch.

Ramona was extremely helpful today. After dealing with another rep who was very dismissive she came over and worked with us and the other rep to fix the issue we were having. Very satisfied with her assistance!!

Jared was amazing and helped me with all of my issues that I’ve had with my phone. Was very knowledgeable of how insurance and other issues I’ve had with my phone in the past worked. Also answered a few questions I’ve had with my watch.

Jared and Heath was great help and help me to be a very satisfied customer they help me with all my issues and continue to do so.

Jared and Ryan was great at help and got my problem fixed and gave me the best experience ever.

Great customer service! Friendly and professional.

Always helpful...aware of discounts...but I wonder could there be elder..vet...etc combined discounts ?would be Very Nice and considerate if so....after all Each of us Earns those titles/LAbels..lol

My wife was told all 4 of our phones qualified for the $700 trade in for a new IPhone 12 yesterday. That day we received 4 new iPhone 12s. The next day, I had off work, so I took the old phones in for a trade-in value of $700. That’s when we found out a 2020 SE was really $350 and not $700. So what do I do now? Pay the $350 or take the 12 back from my daughter. Salesman put us in an extremely bad situation.

Tried to get help with a phone here and it always just takes forever. The staff never seems to know what they’re doing and end up asking the manager for help. I went to Best Buy and was in and out in under 15 minutes with a new phone in hand.

Jared was most helpful today getting my new phone transferred and setting up my old one for my Mother! Thanks Jared!

We had to wait 3 hrs for our turn!!!!!!!! How is this possible???? And this wasnt the first time for such a long wait! This store is understaffed and needs to do something about it. The people there are nice. Erik was amazing, which helped...he was making up for some of our anger towards ATT because a 3-hour wait is unacceptable!!!!!

The young lady who assist me today was very knowledgeable and efficient. Answered all my questions even the dumb ones. Brilliant and very talented. Thank you very much. Im sorry I forgot your name. Good job.

ATT Jared was extremely personable and even helped put a kids movie on so my daughter and son in law can start their plans and not have to worry every second. Easy to converse with and highly recommended!

Excellent customer service, as soon as you are called. You may end up having to wait a while, though, especially when they help people who have come in after you, first.

It is never a quick trip into this store, but most of the time I get good service even if it does take a while. But I have had at least 2 experiences with John in this store and neither were good. The last one was regarding an extra line for a watch I was being billed for that I wasnt even using after trading an older watch in. After at least 15 minutes of him looking through my account, he couldnt tell me anything about the situation and said if I wanted to cancel a line I had to call customer service directly. Then pretty much just got up and left me, even after I asked another question. Ive always encountered great employees in here that were very helpful, except for him.

I always have an amazing and great experience when I come here to Stillwater AT&T (hall of fame). Ramona and Aspen worked through a problem I had in amazing time and upgraded my service. They was fast and nice and listened and held a good conversation to keep me entertained. Recommend this store for sure to anyone. Just ask for these two.

Erick did a great job with transferring from Verizon to AT&T and providing great information for TV services.

Amelia is very friendly and helpful. Took a long time but no other problems

Jared was a marvelous help on getting my son a new phone. SO VERY HELPFUL!!!!

Jacob was wonderful, very friendly, very knowledgable, nice young man.

When we walked in they put us on the waiting list. It took a little longer than expected but they were short handed and there were many customers because of the holiday season. Lane was the employee helping us. Me and 2 of my family were doing the trade in. There were many problems and he worked with us for 5 hours and was very helpful to make sure we weren’t paying too much for what we were getting. Him and Ramona worked out our problems with our account and got us taken care of. They were very nice the whole time and had great customer service.

Heath and Jared were so very helpful! Thank you!

Russell and Ryan did an excellent job

Josh the manager is great! He stayed after hours to make sure my phone was working and my plan was all good to go. He went above and beyond my expectations and I am really appreciative of his help!

John very helpful. Got my phone settings straighten kut

Great experience, made the process of getting a new phone great!! Make sure you ask for Josh he is the best!!!

Amazing hands on help. Made it very simple and easy highly recommend

I had damaged my old iPhone and received new replacement....problem was I lost all my info on old phone and had all my passwords in notes...I’m not at all tech savvy ...the store at Stillwater techs got all taken care of...Great job to the tech people

Heath was super helpful with swapping my phone and getting everything I needed to get going

Kirby & JaredExcellent workers need a raise

Our family just switched our phone provider today to AT&T and went into AT&T on Hall of Fame in Stillwater. The customer service went above and beyond. Omar was absolutely the best and made the entire transaction super easy! Thank you Omar

Kyle was very helpful and really made the experience comfortable. We ended up getting a better deal than we even thought we could! He treated us like friends.

We had probably the best experience we have ever had switching over to a new phone. If you need any services you absolutely need to ask for Trey. He was the most knowledgeable and efficient and extremely easy to work with. Highly recommend waiting for him if you have to go get a new phone. It usually is the most painful process and he made it so quick and easy. Trey is the one to ask for, 100% by far the best. I will use him every time I need a phone upgrade.

John is an excellent employee! Him and Lane helped me for way longer than usual because I’m so very particular. They answered all my questions and helped me choose the best phone plan! Thanks guys

The rep was great!

I visited the AT&T store on Hall of Fame in Stillwater, OK on 1-6-21 Had a great experience! Aspen was very friendly and helpful! 😊

Kem is great! Was very helpful and patient, high suggest this store!!!

We had a great experience with upgrading our phone. Heath is amazing and very helpful.

Went there with low expectations, but was pleasantly surprised. John C. was very informative and attentive to every detail! I walk out of there on cloud 9. After 2 weeks of turmoil, finally resolution.WELL DONE AT&T

Great experience with Ramona with beautiful eyes and Jared with the knowledge....thank tall so much!!!!!!

Jared was so much help!

They helped and fix the problem I was having with my phone.

First of all, the guy who gave me my order was great.The problem is the ATT app would not let me put my desired accessories in the cart with the phone that I had selected. It gave only one option for a case for the phone, which was a feminine-looking case-I am a very masculine man. So, I added the screen protector that was suggested to my phone order. Then, I went and ordered a case separately. I picked up the order in the store, and when I got home, I realized that the screen protector was not in the bag. I called the store because I live 30 miles away. The girl I talked to said that she was the one who filled my order and that it had come through in 3 separate orders-one being just the phone, one being the phone and screen protector, and one being the case. She only filled the phone and the case, and not the screen protector. She also said that I would not be charged for the screen protector. When I check my order summary, it shows that all three items were fulfilled. I also was not given a receipt to show what I paid. My bank account shows that I paid for the screen protector that I did not receive. I also had to make another 30 mile trip today to get a screen protector for this phone because it is important to have it in my line of work. I will no longer request to pick up an order from this ATT store. I am including a screenshot of my order confirmation.

Fast, friendly and very efficient

Absolute horrible customer service, as expected by AT&T. Sat here while people keep getting helped that just walked in. Been here 2 and a half hours.

Walked in they took my name waited 25 minutes walked out.

It was ok I guess for what I was looking for.

Absolutely loved the customer service here! Kyle and Preston were extremely informative and helped me find what was the best option for me, not trying to push me into the most expensive products. They were very good about prioritizing the safety of customers and staff regarding COVID-19 by having masks and hand sanitizer right when I walked in.While I hope I don’t have to be back for a while after getting a new phone, I do know that I’ll be taken good care of if the rest of the staff is anything like Kyle and Preston! Keep it up fellas💪🏼

Do not bother attempting to call the store.I called for 3 days and left my phone on a redial prompt. Total time waiting while the phone rang was 4.5 hours over 3 days. What a joke!I drove to the store while the phone was ringing. I walked in was greeted by several employees who asked me if I needed help and I said no thank you. While I still had my phone ringing the store in my hand I walked to the door next to the break room and could clearly see and hear the phone ringing on a desk. While observing I wondered how many employees would walk by and not even bother to answer it. 4 employees passed and didn’t even glance at it.After it was obvious that they didn’t answer phones I turned back towards the sales floor and a manager walked up to me and asked if I needed help. My guess is an employee who walked past me was wondering why I was standing next to the door watching the phone ring. I explained what was happening, how long I had been on the phone, and how I watched people consistently walk past the phone without answering it. The managers explanation was that the employees aren’t able to answer the phone if they’re busy. I explained that several employees weren’t busy because when I walked in I was greeted by one who asked if I needed help and 3 or 4 others who walked past the ringing phone who were not busy at all. All I had was one simple question and to activate 3 lines of service. Which I didn’t mention because I was so turned off at the entire thing. She apologized and I said thank you and left.I called T-Mobile from their parking lot and got right through to the store after a couple of prompts and someone answered, gave me their name, and answered my question. I’m at T-Mobile now waiting for them to set up my 3 new phones. Thanks T-Mobile for answering your phone likes business should!If your company or place of business is consistently too busy to answer your phones you have the following problems. 1.) You don’t train your employees to answer the phones. 2.) You’re grossly understaffed which is your own fault and don’t understand the importance. 3.) Your loosing money as a business. 4.) Your company is paying millions per year for a company phone system that isn’t providing them any revenue or service to their current and potential customers.Thank you for taking the time to read my rant. I digress.

Came in today because my bill was $200+ too high after there was a mix up with an upgrade, and billing. Kyle was the most helpful person Ive ever had in an At&t store. Also this was the most pleasant experience ive had in a store. My issue was 100% resolved and I received a credit for the mix up. Excellent service start to finish.

Best in town is my opinion best signal of all and I go everywhere

Hello, I came in with a broken screen on my Samsung S10 plus that I bought at a box store. I was disappointed with my protection plan at the box store and I was checking all my options. The young man was empathetic to my situation and offered feedback on what to do next. He was very knowledgeable and kind.Thank you!!!

Idk how to start but let’s go! First, I live in the links apt at Stillwater and everyone who lives there knows that we have to get contract with at&t and at least for a year with a 100 dollar deposit! Secondly, I signed with them because I have to and they told that they are providing a carbon fiber stuff that makes it fast and awesome and I started paying for it’s been now two years and a half! After a year and a half, we had problem with the payment and went to the store and they told us they are working on the carbon fiber and that would work after 6 months! So they lied to me first! Thirdly, once they plugged the carbon fiber stuff they told us to raise the speed for the carbon fiber work in our apt! We raised it to from 45 to 100 MB so that works and we be happy! As a result, it was it was good in the beginning and then it got sucks and low! I tried to call to fix it but you know what they would let you do which is go turn off the modem plah plah! Finally, sent someone to look at it and all what he did was changing the modem and left and guess what they charged us a $99.99! I swear it’s still sucks I feel I’m not in the U.S.!! We are only 2-3 max person in the apt! Here is two videos showing my video games are sucks and cannot play I’m wasting my money I cannot even play online even snapchat etc! Hope someone help me with them!!

There are some really constructively supportive and genuinely care-about-you people that work for AT&T. Thanks for your kind services.

Heath at AT&T did an awesome job getting me the phone I wanted. Explained everything quickly and clearly. He even put the case and screen protector on so that when I walked out of the store, I was ready to enjoy my phone.

Trey was extremely courteous and professional.Very knowledgeable and was able to get me in and out quickly.He gave me options and brought out the accessories that he believed I would need, which I purchased.My wife will be happy.Thank you TREY

Kyle, our sales rep, was amazingly kind and helpful. His people skills speak loudly: very kind, courteous and answered all our issues about our phone problems. I would recommend him if you come to the Stillwater AT&T. He deserves an A+ rating and if his boss reads this: a bonus for his skills.

I can’t believe I’m saying this but I just had a great experience at AT&T. A big thank you to Trey for explaining the new plans and fixing the bugs in my phone. I’m all set now! 👏🏼👏🏼👏🏼

Its always been known that you had to wait for quite some time at this store but recently when I went to it it It was much better. We probably waited for like 15 minutes and then got helped. Had the phone in about 5 minutes and then we were out. (we didnt stay to have them set it up for us)

Omar was FABULOUS!! By far some of the best customer service I have had in such a long time!!

We went to this store to purchase two I phones for our kids . We had an awesome experience. We got what we wanted in an exceptionally good deal. The Sales Person Mr. Tommy Vardeman was very helpful and friendly. He walked us through the process and helped us set up the new phones and IPad. Thank you team AT&T Stillwater.

Walk in wait time is terrible.

Kem Was incredibly patient and helpful with the multiple tasks that we needed done. She moved through the process with ease and was very knowledgeable. I would definitely work with her again and will probably request her if possible next time.

Took 3.5 hours to merge 2 accounts and get 2 new phones. Terrible salesperson who didn’t care if we stayed with AT&T service or went to Verizon. We will Never go to that store again.

Trey was extremely professional and made our experience very enjoyable.Trey is knowledgeable in his job and went out of his way to come out to our car and set up the Bluetooth and the charging devise. Very pleasant young man.

I needed a new phone really bad!! Put it off because I dreaded going in here!! However it was a totally good experience!! John was my contact person and he was very knowledgeable and prompt and I was in and out and HAPPY!! Thank you John!!

Heath has excellent customer service skills! He answered every question we had, and helped us learn about our new phones and plans.Excellent job Heath!

If you visit the Stillwater store, it’s helpful to know that Heath is the best! He is very professional, answers all of our questions, and is always very patient. He is our go-to guy at AT&T. We waited longer in line just so we could talk to him today, since he has been so helpful in the past. We hope he will continue to keep improving the Stillwater store and making it the best experience for anyone who works with him.

Very helpful in fixing a problem. John was awesome to work with.

Seyha was awesome! I had an appointment and so I didnt have to wait. He was extremely patient with my lack of knowledge and was able to get me update . Thank you!

Be prepared to spend some time at the store. The staff are as friendly and helpful as possible. However, every time I have been to the store there are long waits for service. Too much business for so few staff.

Shout out to Trey for excellent costumer service today! He made the switch to AT&T a great experience!!

We are sooooo pleased with Heath. Outstanding, perfect, knowledgeable just the best service EVER!!!!

Travis Reynolds at the att in Stillwater was very helpful with me today because I know little and was very pleased with this young man. Very helpful for this lady!

The guys who worked there did great....need more employees waited waited over 30 minutes

Great customer service. A special Thank You to Kyle S. for your great customer service.

Kyle did a excellent job. I love his customer service.

I hate going in to this store, dont get me wrong I completely understand customer service but when there is only 3 people working and you sit and wait for 30 on help just to get a new sim card. Then they are like ohh.. THATS all you needed? Like they are put off on doing something so simple.

Seyha taught me some great things about not only my new phone but my direct tv.

I was greeted at the door by Omar. He was very professional and spent around 20 minutes helping me figure out the problem on my phone. I went in on a Saturday morning at 9;00. It was not busy so I got right in and out.

The employees at the Stillwater Oklahoma store are so great there pleasant date they wait on you in record time they help you do whatever it is to be done they don’t make that all you don’t leave until it’s done and I sure appreciate the Kim and Preston were angels thank you

Fantastic visit and the service was outstanding! Trey was absolutely wonderful and extremely helpful!

Highly recommend working with Trey! He was great to work with and saved us a lot of money!

My family and I have always had great experience at this store.

Trey was extremely helpful and so polite.

We were there for 2 hours for what should have been a simple process. Employee was very nice and friendly, but was not properly trained and we had many problems setting up our lines. Part of the problem was on our end but a little more employee training would have had us out in half the time.

Its always a painful experience when I go to this location. There is always a wait, even when there are fewer than three customers in the building. The last time I went, I fully intended on making a rather large purchase. There was an AT&T promotion that I knew about, but when I asked the representative, they said there were no particular promotions on the device I was inquiring about. I asked again and said Are you sure? He gave me the same reply. So I promptly walked out of the store. I immediately called AT&T customer service and I was indeed correct about the promotion. Im sure this wasnt intentional but Im an informed consumer and I felt like they would have gladly sold me a device at full retail had I not known about this promotion. If they are willing to do this to me, are they willing to do this uninformed consumers?? It creates unneeded suspicion on my part, someone who has been a customer of AT&T for many years.

Trey thank you for all your help and assistance. Keep up the awesome job!!! We will be back.

Wish I had the option for zero stars. Sat at a table in the store for 45 minutes. NO store associate acknowledged me or even looked at me. I walked out. Dont bother wasting your time here. They will do that for you.

Absolutely horrible. We were waiting for an hour with no updates. Another customer was there for 3 hours waiting and no updates. They only had 3 people working and one who was standing around only taking names. This is how you lose customers. At least have the decency to let the customers know HOW LONG the wait will be. Completely ridiculous. We will not be coming back to this location.

Trey was very helpful. We was very satisfied with our service.

The manager and the employees here are all great!!! If youre wanting or needing assistance I highly recommend going in this store instead of online.