I had work at 9:30am this morning. On my walk out to the parking lot of my apartment complex, I noticed that my car was completely gone. I distinctly remembered parking in a spot directly opposite my building two nights prior as I normally do. Because I had my parking permit displayed and have had no issues for the past 7 weeks, I assumed it was stolen. I had to call off work, I called the police, and I called my apartment complex.I got sent on a wild goose chase looking for my car and eventually got directed to John Tennis Towing. When I called, I found out they had my car and I was rudely told I can come resolve it in person only between 11am-1pm, with little other details. When I asked how I was supposed to get there without a car, the guy rudely responded with call an uber or something. When I got there, it was clear that they were in the wrong, as they threw my receipt away and told me to get my car. My permit was displayed but they said I should move it to the back window, even though my apartment allows me to have it on either. It is clear to me this company is extremely careless as they did not even take the time to look at my front winshield to see my permit. The poor girl in front of me seemed frustrated and had just been charged over $100, who knows what happened to her.Parking enforcement is only a frustrating scheme for money and is not even carried out accurately. Do better, John Tennis Towing.

If youre paying for a tow with a card, they will tell base the card info over the radio. Turns out, they dont use encryption on their channel at all, so anybody who wanted to could essentially skim your card info- Ive listened to their channel for fun, and made this discovery. If that doesnt tell you how little they care, I dont know what will.They dont use rollbacks for lot patrol, so you better hope the operator knows which cars are anything other than FWD and uses dollies accordingly.If youre a property owner looking for lot patrol, keep looking. None of the local tow companies ever do a consistent job at removing incorrectly parked vehicles. Youll get lots of visits from them around university move-in, and whenever theres large events such as football, but youll hardly see them any other time. Its not uncommon to see cars without permits that manage to go undetected (Im rootin for yall, dont get towed by anybody around here).They have a garage, but I cant speak much of it. Although the fact that Im yet to hear anybody say they brought their car there should tell you that its probably not that good.

Reasonable PA inspection prices, quick turn around on the service, and walking distance from home. Thats why I keep using them every year.

This guy is the sleaziest pos in all of state college he price gauges dont let him anywhere near your car.

I was in an accident early in the morning and Tennis towed my car. Right away the woman cleaning up the damaged car pieces off the road was super HELPFUL.When I went to their office to get some more information, the same woman was working. Man, was she so FRIENDLY and RESOURCEFUL!I’m sure most of the negative reviews on here are from college students who parked where they shouldn’t have and are mad over their mistake!THANK YOU, TENNIS!

My boyfriend and I went to get his car back from this company. It was there for 2 hours and they charged $195.... which is ridiculous. Dustin helped us and made a point to give us the most rude and unprofessional attitude I have ever been encountered with by customer service. Good luck with these people. They’re the worst.

If I could give negative stars I would. The guy who towed my car cussed and screamed at me and when I tried to file a complaint, the people in the office wouldn’t let me. I have no clue what the names were because they wouldn’t tell me and were completely unprofessional. Will be reporting.

Just had the pleasure of one of the drivers of this company cut me off on college avenue then after he did that he went about 15 miles under the speed limit this is why we have problems out on the road because of people like this who have absolutely no clue how to properly drive a vehicle shame on this company for hiring A person like this

They wanted to charge $300 for pull my car from a ditch, walks did it for $100

Not sure why so many bad reviews. They helped me twice, first with a winter accident and then with a dead battery. Professional, businesslike, and quick both times. Would recommend.

Was cut off in phillipsburg by a driver on slippery roads. Had to come to a complete stop as he pulled out of the gas station to go up the mountain. Maybe try driving a little safer during inclement weather.

They towed my car from a grocery store parking lot. Arrived when the store opened at 6AM. They towed my car at 8AM even though I was shopping on the plaza. Paid $170 when they shouldn’t have even towed my car. Came outside and my car was gone. The parking lot had about 3 towing trucks all towing cars right infront of my eyes. The drivers of the towing trucks seemed as though they were just picking random cars without even looking twice. They were not handling the cars gently. Today was a Penn state game so they’re taking advantage of it and towing every car they lay their eyes on. After they towed my car I paid the fee and drove home. Car wasn’t driving as it should have been. Breaks were squealing, messed up my tire alignment etc. This place needs new management. Manager obviously hasn’t trained people well enough on the job. They’re leaving the cars in worse conditions. Manager needs to step up and do his job correctly. I’m sincerely sorry for everyone else who had their cars towed today without good reason. I advice you also write a comment and share your experience

I would actually give them 0 stars but that was not an option! Rudest female that answers the telephone! I called and asked what their physical address was and I was told to Google it or call my daughter we gave her the information then she HUNG up on me.!!! I understand that they have a hard job but the accusations and the Rudeness were way over the top!!! I would have been fired if I talked with a customer like she talked to me! I did not curse her or raise my voice I simply asked to find out why they towed my daughters car. She became irate and unprofessional and start accusing me of all kinds of things, that I did not say!!!! What kind of business speaks to people like that? There is a reason that they are rated 2 stars!!!!! My daughter was towed from her apartment because her temporary car permit expired at midnight. They towed her car before she got in it the very next day. Right underneath the expired tag was the new one and it had not been switched because she had not been in the car yet. Yes, technically she should have switched it the night before but it was more like a STALKING of the TOWING service which is frightening in itself to think about. I will be calling AAA service to let them know what type of business they are using. I would be fearful if my daughter had to use her AAA service and this company showed up! I will also be calling the BETTER Business Bureau. Be FEARFUL of this company! College students beware! Awful business awful people!

They towed my car and wouldnt answer the phone. Person on the phone was also rude.

Dont let people speak, hang up the phone without tell you

Tennis Towing supplied the battery delivery service when I called AAA when my battery died. The repairman arrived promptly, was friendly and courteous, and installed a new battery for me in just a few minutes.

Horrible, they tow your car in areas that are not even marked. They claim there was a sign posted but in reality there was not. The laws are clear when it comes to towing in PA, there must be a sign and it must be lit in the dark. Neither of these cases were true. If this happens to you dont by into their crap. One pay with a credit card, if you have to pay with cash do it. Call the credit card company the minute you get your car out of there. I contacted the attorney general of PA about this company and was told this is the fourth complaint against them. The attorney general said I was correct and would be getting my money back, not only this they are doing a review on this company. Their permits could be revoked. That would be awesome! If you happened to be towed before that happens make sure to know your rights. Also file another complaint with the attorney general.

I have no issue for them towing my car when parked illegally. But once I picked up my car it was covered in oil. Not only that but my backup camera was missing from my car and when I called the lady screamed over the phone at me saying they aren’t responsible and hung up

Awful people, very sad how they tow cars from the very lot where people live! My daughter had a note on her car because she forgot her pass at home. Only 4 people live there in the house, only four cars. They know the car and still towed it. She has had the same car there for weeks. They towed it, its finals, its horrible. Terrible customer service. Terrible men in that office.

This company is a bunch of crooks. It costs less in PHILADELPHIA to have a car towed and stored. They grossly overcharge and are very rude. Dont deal with this company. Many other Towing services which are better overall.

I had a very pleasant experience with John Tennis towing. I had someone out 30 minutes after calling in a tow request. I was told over the phone how much it would, which is what I was charged. Berry was professional and gave me a step-by-step explanation on the process and what would happen next (thanks Berry!). I was charged the amount quoted, which was a fair amount, I received a receipt which, Berry explained I should present to my insurance company for a possible reimbursement.

Any time I called someone came out on a timely fashion. On one New years day at 1: 00 am in the morning John the owner himself came out to help me. I would like to give them 10 🌟s thanks for all your help.

My truck blew a brake line and I needed to be towed back to the Williamsport area from State College. Charlie arrived with a nice clean rollback, loaded my truck and hauled me back home. Awesome service and response time. I would recommend this towing service! Very professional.

I worked for this company pretty long ago I dont have a one bad thing to say about them at all I worked there for a few years I loved the job I should have never left I loved the people I worked for

I understand when cars are towed for parking too long in an area, but when you target college students who you know dont have money to begin with...tow 2.8 miles to you yard, store less than 24 hours but charge for 2 days because it was over night and charge them $250 to get their car back you committing robbery. That is a rediculous amount of money and you are just idiots. $150-$170 would have been appropriate charge. You are just stealing from already poor kids.

All the people here were rude and they hung up on me. They expect people to not be mad when their cars get towed for pretty much NO reason. VERY VERY unprofessional do not recommend to ANYONE.

As a Lyft Driver, I took a young man to JTT twice to pick up his commercial truck, which was towed while he was on a long-haul delivery. The second day, he told me they were rude and refused him service previously, despite paying for his vehicle. I offered to stand witness with him the second trip. Standing in the back, arms crossed (with one of their counter lolipops in my mouth) they gave me a few glances, whispered to each other, and served the man. I dont know if there was any racist motivation to their refusal of service, but standing witness seemed to eliminate the problem.

They were wonderful when we had a flat on New Years eve. Drove out in freezing yuck weather, towed me in, and took us home. Love John and Cathy!

Excellent Service, very professional and friendly drivers. They help me every time I need it ! I’ll definitely be using them again ! Thanks !

I have used John Tennis Towing on numerous occasions and have been very pleased each and every time. They were always prompt, courteous and willing to go out of there way to help and never with any damage to the vehicle. Didnt matter if it was raining or snowing or icy. They are the only ones I call anymore when I need help with my car.

All tow companies in state college are scumbags, and Tennis Towing is no exception. Charging college students $170 to be towed less than 2 miles, most of the time they wrongfully tow or tow within a few minutes of parking somewhere. Drive around downtown and look at how many tow trucks they have out driving around. They’re looking for college students to fiend off of. They hire the most hillbilly low lifes who never got into college so this is their revenge.Screw all the tow companies in downtown state college. I’ve never seen such disgusting practices in my life.

Not only did they rescue my daughter on Easter Saturday when she was on her way home and her car began to leak gas, but the tow truck driver took her over to pick up the Megabus so that she could be with us for Easter. They then expertly repaired her car (fixing a previously-botched repair) and she is back on the road! The price was fair, the service was excellent and I, as an auto mechanic myself, would highly recommend Tennis.

Absolutely awful service from awful people. Every experience with them has been miserable. The employees at this pathetic excuse for a business acted completely disgusting and rude towards a friend of mine who was retrieving items from his totaled car (lambasting us with vulgar language and threats and personal attacks, just for retrieving property that was rightfully his). Not only are the people that work there just rotten, nasty human beings, but they are thieves as well. They routinely scope out my houses parking lot with no notice or request and just tried to steal my car (which was legally parked, permit and all). Its a good thing I caught this crime as it was occurring, as the uneducated, apathetic employee had not raised my front wheels off the ground before trying to pull my car backwards out of the lot; my car has a manual transmission and is FWD and was left in first gear, as is common. So once I pointed this out to him, in his bewilderment, he tried to say he was going to raise the front tires (of course, this is AFTER taking HIS vehicle out of drive; i.e. he was about to drive away and destroy my transmission, costing me thousands of dollars) So after this inept employee lies to my face about stealing my legally parked car from its rightful spot, he then charges me 75 dollars to leave my car where it is. So basically, this business showed up and tried to steal my car illegally and sell it back to me. Once I caught them in the middle of their crime, they decided to extort money from me anyway. Oh, and the best part, right after this guy puts my vehicle down, he tries to tow the legally parked vehicle next to me. John Tennis Towing is absolutely disgusting, I dont know how they are still in business.

Overall, they got the job done well and even let me know the price was going to be cheaper than the expected price by a couple hundred dollars. Car has worked fine in the month since. Docked a star because I had to call them to get updates on the situation, as they took their time in letting me know anything.

Great service

Worst employees ever. You better pray that these guys never tow your car. They will damage your vehicle.

Towed a car. They told us a repair would fix the car for $800. When it didnt, they called and said that now it would be $4,000. After discussing with a different mechanic they said the same repair would have been about 30% of that cost AND that there was no way they would have recommended the work because of the other issues that couldve been present. Either way, they should have/did know at the point of the inital estimate that any other number of issues couldve been happening and they never warned us.They also told us we were liable for the $800. When I arranged to have the car towed they agreed to a time on a specific day and said we would discuss the cost/payment. But then on that day no manager was available - apparently at a tow truck company conference? - and there was no one who could possibly release the car to the towing company without him/her - but there was no way for him/her to be reached. (I confirmed the pick up the day before.) Oh. And the final bill was $900.I cant believe AAA works with this company for repairs. Steer clear or be taken for a ride that ends with a car thats not drivable, a much lighter wallet, and possibly lung cancer from hanging out in the cigarette smoke laden office.UPDATE: I was also rudely informed I had wasted 15 who minutes of the billing manager?s time when I returned (after she never contacted me as her receptionist promised when she returned from her... conference... ) to discuss the bill. She stuck us will ALL fees, as expected, and never actually let me finish a full sentence the entire time I was there. As fun (and expensive) as this lesson was, safe to say we will NOT be using their facility again.

Horrible, HORRIBLE company. They wrongfully towed my car, then damaged my mirror, then refused to pay me back for it. They will lie to get you to pay them, and become very aggressive to intimidate you. I would not recommend this company to anyone.

The only AAA authorized towing service in the area. Customers holding a defensive posture because of reading negative ratings so as not to get ripped off is strictly against company policy and will result in immediate unprovoked scolding by a supervisor. Not pleasant people to work with. Regardless, the job was done without error, which merits an additional star.

Terrible company, rudest employees I’ve ever seen in my life, terrible customer service. $170 dollars to get my car back, which had been towed 1.3 miles from their place. Do not recommend this company to ANYONE. AWFUL PLACE!

I cannot thank JTT enough for coming to my rescue when my truck died in the middle of Atherton Street during 5pm traffic. They arrived quickly, made sure I was safe, and towed my vehicle to my choice of garage. I chose John Tennis Garage upon the recommendation of AAA and I am so glad I did! They towed my truck on Sunday evening, called me with what the problem was on Monday afternoon, and had it fixed and returned to me by Tuesday afternoon. Talk about efficiency! I am so pleased with the service from start to finish. Thanks for making an inconvenient time as convenient as possible. Ive found my new garage.

Absolute crooks, dont try talking to the lady that looks like a man at the front counter because youll just get smart ass remarks and grins. They charged me 130 dollars for a 3 mile tow and the bald guy sitting behind the counter try to intimidate you which is a joke. I hope you crooks go out of business.

Great food!! Very clean!! Great place!!

I thought they were very pleasant. The lady at the front desk was so sweet

They are my go-to for towing.

I feel JohnTennis took advantage of my one and a half year oldgrandsons 24 year old mother.He charged her 40$ just to come out and start her car. When he was called to tow it to a dealership.Not to talk her into a turn the Key a few times until the car started. We WANTED it towed knowing it was the starter. They charged 40dollars for a jump that never happened !! When I asked why he charged 40$ just to turn the Key and start her car, he said Oh thats our service fee . Another buiness taking advantage of a young single mother !!!would you want her to drive her car somewhere and have to call towing again ? NO that would be 80$ to another tow. People need there cars towed not to be taken advantage of. Angry grandma !!!!🤐

They wrongfully towed my car and turned what should have been a 20 minute drive home into a several hour ordeal. While visiting friends, I parked in visitor parking at The Pointe in State College, and they towed my car because they claimed I was a Pointe resident trying to reserve a visitor parking spot. JTT told us that they would need to check the parking pass on my car and make sure that my parking pass was in fact not for The Pointe (Newsflash: Its not. I dont live there. My parking pass is for another complex.). After nearly an hour of waiting for a call back, my boyfriend called to ask what was going on, and they said they did have my car and wrongfully towed it. They offered to drop my car off in a few hours or said I could come get my car myself. I did not, and still do not, have faith in this company to keep their word with returning my car. Of course, I couldnt drive to get my car myself mainly because THEY TOOK MY CAR and my boyfriend doesnt drive. Eventually, they offered to send someone to pick me up and take me to their lot. When we got to the towing lot, the lady at the office took my name and information. I asked her where Im supposed to park if their tow truck drivers will tow me, a visitor, when I park in visitor parking. She said I had done nothing wrong, they wouldnt charge me for the tow, and that I should continue parking in visitor parking. I absolutely would not be surprised if this happens again. These people dont seem to have any clue what theyre doing. No one bothered to stop and read my parking pass before towing my car. This is extremely frustrating seeing that my boyfriend and several of our friends live at The Pointe, and I often spend weekends there. If I ever need rightful towing of my car, I will do everything I can to avoid using this company.

My battery died and within a half an hour of calling, they got me on the road. I cant speak to the cost, I have AAA.

Worst service ever. Lets hope these guys go out of business ASAP so no one else has to suffer from their complete and utter stupidity

If I could I would give them half of a star or less. They treated me without respect and have no nice bone in their body. When asking questions regarding my towed car, they hung up on me and told me I parked somewhere that was marked even though it was covered by trees. Disrespectful people even though they work with people daily. Utterly disappointed.

Crooks. If you ever have an issue and the police call them to tow your car, request someone else or get your car out AS SOON AS POSSIBLE. They will rob you of your car.

We contracted with Tennis towing to do parking enforcement (i.e. tow illegally parked vehicles when requested) from our lot. Unfortunately Tennis lost our authorized towers list and then refused to tow cars! This was after we had delivered the authorized towers list to their office in person. When I tried to fix the situation over the phone, the operator refused to admit that they could ever possibly make a record keeping mistake and became unhelpful and rude. No thanks Tennis, Ill take my business to Walks next time.

Tow my car from my apartment for NO REASON and cost me $170 to get back.

Wish I could give negative stars.. Ive had two bad incidents with these guys. They are obnoxious people and their customer service is terrible. They even try to give you a free shirt with their logo on it after they fight with you about towing. Seriously? Like I would ever give you free advertisement.

Called to ask a question and the guy was not only extremely rude, but also very unhelpful

John Tennis and crew are the best! Wouldnt go anywhere else.

Their customer service was absolute garbage. Consists of rude people who get pleasure by ripping people off

We all know towing companies in State College are doing their business like a scam. This is one of the companies.

Horrible service. Tried calling about a parking permit and they said bye and hung up as I was asking questions. Also they close a hour early on Fridays (6pm) even though their website says they are open till 7pm.

Called to ask a few questions about tow rates and was rudely interrupted and told hold while transferred from one person to the next 5 times while I was still talking and never received any details or help at all. Horrible customer service and public manners. Call someone else.

$170 for a tow less than 2 miles away. Outrageous.

Avoid at all cost. These guys are so greedy and such a rip off. I used my AAA account to have my car towed they wouldnt tow my car because it was an extra 10 miles over my 200 mile tow. I didnt want to sign my name on the receipt because they wouldnt add the dollar amount. AAA allows them to charge you $4 per mile so I only should have been charged 40 dollars they charged my card 65 and when I called to inquire about the extra fee. They came up with this b/s story about how it ended up being extra mile but thats not how mileage work the only way miles are added on is if the drive gets lost along the way causes them to take alternative route and that shouldnt be an added fee for me to pay. They were supposed to give me a call back never did and my bank didnt want to take the charge off because I couldnt drive with the car so I signed the slip in advance and they lied on the receipt. They are thieves pls stay away from these phony people.

Towed my car from my own Property and charged me an extra hundred because my ccar was too low and took the driver over an hour to tow

Damaged my bumper. These people cant do something as simple as tow a car. Terrible customer service as well.

John Tennis overcharged me $4 for towing and refuse to return money.He is rated F by BBB.

Very unprofessional and some of the rudest employees I’ve ever seen

These people take FOREVER to respond to calls

This place damaged my vehicle when towed. Their rates take advantage of others.

Overpriced

Awful experience dealing with awful, non-professional, rude, abrasive, brash, incompetent, unintelligent cronies.Would give less than one star if possible to this pathetic rag-tag band of otherwise unemployable sub-par workers

We take all company vehicles there

Almost T-boned one of their drivers a few minutes ago because he failed to check for traffic altogether before careening through an intersection.

Perfect

Their rates are meant to take advantage of people. There is no other choice but to pay them and they know that.

I tried to get them to tow somebody from my spot... They couldnt even tell me if they tow my area. The dude is an incompetent ***.

Terrible service, a scam of a company

Very unprofessional and rude

Called for service, came within about an hour.

Crook

Insane charge rate

Terrible！

Excellent service!

Scam artists on the take