I really didnt have a big experience. My son wanted to do band so I signed him up. That was pretty easy and simple. The instrument was delivered to the school rather quickly. Then I found out my son was the only kid in his grade that showed interest so there wasnt going to be a band class. I had the school send the instrument back and my refund was processed back to me in only a couple of days. So my experience was simple quick and easy...🙂

I have to say Springfield, you are so lucky! You have these guys at Springfield music with the overly amazing selection of Taylor acoustic guitars I never made it out of the Taylor room. I’ll be back. 10/10 customer care and service. Top notch place I can’t rate it high enough! Love love love the Springfield music folks!

Ive been going to Springfield Music for 12 years. I always get the same amazing experience. Knowledgeable musicians that are fun to chat with and who can also tell me small details about products.THANKS SPRINGFIELD MUSIC

Super easy transaction. Shipping was very quick! This seller will be my first stop for future music equipment shopping. They had the best price and shipping rate!!!!! What more can you ask for?? The amp arrived in perfect condition!!

I took my big baby Taylor to have a miracle work over performed, and the guy who does the repairs can really work some magic. The guitar came back far better than I would have imagined. So happy I had them do all the adjustments it needed!

I had a great experience buying an amp and some pedals. The staff was very knowledgeable and helpful. I would recommend any important musical purchases be made here. They have been around forever, they know their stuff, and they make things easy.

Received excellent service here. Staff is knowledgeable and went out of their way to get a hard-to-find instrument for my kid.

Great service-I love this music store, best in town! They even gave me a nice, free T-shirt.

Getting a rental violin package from Springfield Music for my 5th grader was very efficient and priced reasonably. I highly recommend Springfield Music.

I went into Springfield Music to see their resonator guitars, and to also check on music lessons for acoustic guitar and resonator guitar. I went back about a week later to buy one of the resonators, and trade in one of my own guitars. Justin helped me and was great to work with. He was very upfront with me on the price of the resonator and my used guitar. I felt he worked a very fair deal with me. I was very pleased!Later, I called to talk to Sean, one of the guitar instructors. I set up classes with him starting next week. He was awesome to deal with. So far, I am VERY happy with Springfield Music. Fair prices and great employees is what makes for a great business. Look forward to a continued relationship with them.

September is a magical month as 5th graders all over Springfield decide to join orchestra. My kiddo decided at the last second she wants to play violin. We go in on a Sat, and speaking with Erica get on a waitlist. “Unless you hear from us, it’ll be here Mon.” Go back Mon, Mike has zero clue what I’m talking about cuz they just got rid of their last violin. He strongly recommends I sign up for a rental online and is very apologetic about the situation. Weds after school, we return once more and this time leave with violin and accessories in hand. I really didn’t mind at all having to make multiple trips; we don’t live far, peak demand, inventory also going to other locations. Still 5 stars for employee friendliness, transparency, and ease of having to get everything we needed. Also the ukulele wall lol.

Friendly service. My bass came back clean and all, new strings and I asked that the action be set up better and if the frets needed some work to let me know. They did set up the action but now I have string buzz on 2 of my strings that makes it impossible to play good. So apparently I am still in need of a good repair facility.

Alex is phenomenal! Hes worked on countless instruments for me, and never disappoints! The staff at the store are always friendly, and the store is well kept and clean. Ill always love going into music stores!

Good place to buy you new gear, friendly and helpful, got a new Breedlove acoustic and they put a new set of strings on it, must definitely they gain a customer, highly recommended.

If you come in and the long haired guy with facial hair is there, you’re in luck. I don’t remember his name but he looked like a major chad. He helped me find exactly what I wanted and was incredibly knowledgeable as well as completely honest with me about the the fairness of their prices. (Good prices)

Very helpful staff got my son set up with everything he needs for 5th grade orchestra.

Brought my guitar in for new strings, totally expecting to drop it off for a few days. Dave at the store put new strings on it while I waited! I’ve had good interactions with everyone that works there. Easy to recommend them!

We are renting to own 2 instruments from them and they are great! We recently had an issues with one of them needing to get repaired and they got us taken care of super quick so my son did not have issues at school. Thanks for all you guys do!

They are very knowledgeable. Thanks for the great service.

Love this place! Great service and very helpful people!

The guitar tech, Alex, is amazing! He is the only person I will take my guitars to when they are in need of some TLC

Friendly service. Guitar repair guy was good and knowledgeable. Store needs to get better about contacting customers for pickup. No I never got a text.

Great music store! Top notch customer service and instrument repair. Quick turn around, Fair prices, and I trust Alex to work on anything!

Good prices and friendly staff! Happy to have a local business for our familys musical needs.

This is my favorite music shop in town. Theyve always got a great selection of instruments, and the staff is super friendly and helpful. I also love that they encourage you to play the instruments. Some shops feel more like a museum then a store, and Ive never had that feeling here.

Great store! Ive purchased several instruments here and their staff is always knowledgeable and helpful!

Springfield Music was great. Ive been buying my equipment there for 23+ years. They sold me a noise suppressor at a great price. Without mentioning Amazon.com, the salesman matched online prices. Great selection of equipment.

I walked in wanting to learn more about guitars and what would be right for me. I had no intention of purchasing one. The workers were extremely nice and helpful. They were happy to educate me. Long story short I turned around 2 hours later and bought the dang thing lol couldnt be happier with my decision to do so! Will be returning soon.

Springfield Music is the best. The have a good selection, prices that are as good or better than the internet deals, and excellent service. They are always helpful and knowledgeable.

They did an excellent job ordering parts and repairing my cello that has not been playable in many years. I will definitely be using them again, as needed.I really appreciate the friendly service and the fact that they enforce mask wearing in the store, thank you!!

These guys went the extra mile when I was unhappy with the strings I bought. They replaced them with a better set and even made a few adjustments so the strap wasn’t falling off and tightened my tuners.Real attention to detail and knowledgeable!

I”m a novice acoustic guitar player and visited Springfield Music to upgrade my guitar. Dave was very helpful and explained the differences of the various guitars in terms of construction quality, tone, and playability. Consequently, I got the guitar that best meets my particular needs (and budget).I LOVE this guitar! Thanks Dave and Springfield Music.

This is my favorite music store in Springfield! The team is friendly, they remember me, and are extremely helpful. The Guitar tech does great work. Thanks For all your help!

Great. I had issues with a guitar I bought from there, but the guys sorted it all out for me. They care for your needs.., they want you to enjoy playing music and playing an instrument that you LOVE. Thanks John, Mitch, Brett, Dave.

In a word - honest - which is rare to find these days. I had an issue with a charge and they made it right without question.They did a recondition on my 12 string and I am blown away by the workmanship.Good people!

Very knowledgeable staff, and extremely friendly. They helped me find exactly what I was looking for. I went in looking for a keyboard I could use both for MIDI and just for playing around, and they help me find exactly that! I also was looking for a very specific guitar, and they went to the trouble of driving over to the warehouse the very next morning and picking it up for me. Amazing place! Best music store by far!

Chris is awesome. Helped me with a last minute item I needed just before closing. Thanks!

I have been buying equipment, cords, guitars, ect from Springfield Music for over 25 years and thankfully these guys are still a musician’s music store. An amazing staff that has and still is going the extra mile for you and all your band needs without the pressure of high end corporate salespersons telling you that “you need this” when you really don’t. Thank you Nathaniel for all you do for us, we greatly appreciate you and everyone at Springfield Music.

I recently had carpal tunnel surgery on my fretting hand which left it very weak. I brought my Ibanez AZ guitar to Alex for a new setup, lighter strings and lower action. When I got the guitar back it played beautifully and I was able to play with out any issues. Smooth as butter! Ill bring my guitars to Alex every time. Thank you Springfield Music!

The employee who waited on me was very friendly and nice. They have a good choice of guitars. I recommend this place for your musical needs.

The man that helped me was simply wonderful. Very knowledgeable and attentive to what I wanted. When I need anything music, this is my place to shop again.

We have bought all our kids their instruments here and will continue to upgrade here as well. Always helpful and fair prices.

I utilize Springfield Music for most of my music purchases. Purchasing many guitars and amps, guitar lessons for my son, and the have a great repair shop as well. Staff is always friendly and helpful.

Love shopping here! The staff is always friendly and do all that they can to make everyone’s experience a positive one! 😊

Ive been coming here for 4 years and I never leave disappointed. Their payment plan helped me get a new acoustic guitar and new gear. Their services department repaired my Les Paul last year. Theyve given me advice on everything from selecting a guitar to how to splice the wires on a pickup. Their service beats anywhere else around the city.

Outstanding service! Alex does great work and he got my guitar back to me quickly.

We recently bought a cello from Springfield Music. Even though they were very busy, I still feel like we received good customer service. The employee helping us, Brett, was polite and even took the extra time to restring the instrument for us. We will be back.

Edit:Was contacted by the owner and they offered to include the promotional starter kit with my purchase; even threw in a free guitar stand. I explained that I was mostly frustrated by the time spent waiting for the gig bag that didnt exist, but since this was a gift for family I appreciated (and took them up on) the offer. Very nice and understanding of the whole situation, would definitely recommend visiting them for your music needs!Original:The staff was helpful, but the acoustic guitar I was interested in seemed to be mis-labeled (was advertised to come with a Gig Bag), they didnt have any soft bags in stock, and still had signs up for an expired sales promotion that featured a basic starter kit when you purchased any guitar (needless to say this was not offered to me).Had a pleasant experience, but probably wont return anytime soon.

Everybody that works here is extremely friendly and helpful :).

I had a great experience! Brett and erica were such a good team! I enjoyed shopping at this location! Would definitely recommend this store for your music needs!

A young lady named Erika helped me the day I went there. I left with everything I needed to learn how to play guitar. I love my parlor sized wood Fender. I have a tuner, and book. Not for one second did I feel judged or sized up. I know I could go back with any questions or repair necessary.

I tried to compare prices for renting a trombone for my son from several shops, and it was incredibly confusing. So I called Springfield Music and Misty took all the confusion out of the process. It was so easy! Almost everything we needed came in the rental package, and Misty even managed to find the brand of trombone the music teacher wanted that fit in out budget. We did a curbside pickup a couple of days later. I cant recommend Springfield Music highly enough!

Fazio’s is a great music shop. Every time I go in there, its a pleasant experience. Everyone is very nice and eager to help. Thanks to all the employees for creating such an inviting atmosphere!

Hands down best music store in town! Chris was phenomenal to work with and offered exceptional customer service! He helped me pick out a great starter guitar for my son’s Christmas present and offered plenty of tips!! Highly recommend shopping here over any other music store in town!

Our church band pitched in to get a vintage wooden clarinet restored as a gift for my son. We went through Springfield Music. They did an amazing job!! It looks and plays beautifully. Thank you thank you thank you.

Springfield Music is a great company for my needs. I can always choose from a nice selection of piano music for my students. The employees are friendly and very helpful!

I would highly recommend Springfield Music to any one wanting knowledgeable, honest and friendly service.I purchased a Taylor guitar,, and very satisfied with it.Springfield music is Much better than the big box stores.I like to shop locally. Without our local mom and pop stores,we will only be left with amazon and all the big box stores,That would not be good ...

We had a great experience purchasing a 3/4 size guitar for my little grandson.

Very clean and organized showcases and inventory, cust service was exceptionally good friendly informative and polite . Comparable online prices . Reasonable to online prices.

Enjoy getting the guitar I wanted and was able to finence it as well. The tech helped me out on a project and was helpful from start to finish

They are ALL so helpful and NICE!!I shopped around and wouldnt go to any other store! By far the only place with customer service in town! Definitely appreciate every single one that works there!

Fun staff! Great selection of instruments.

Had a set-up done on my Bass.. work was done sooner than anticipated and sounds better than ever! Thanks guys!

Outstanding customer service and prices that match. This is the place to go.

Very friendly, helpful and great selection of instruments. Left with a harmonica and a lot better than there competitors.

Springfield Music rocks. The staff is courteous and fun, knowledgable, and they can get most anything you need.SM is also a sponsor for PLAY IT FORWARD SWMO. PIFSWMO puts instruments in the hands of children that need them.SM helps me do just that.Ruell ChappellDirectorPlay It Forward SWMO

I really enjoy going to .Springfield music. Great service knowledgeable staff .Good experience

Offered great advice and helped me get everything I asked for. They even price matched guitar centers prices! Great service and competitive prices.

Im new to the area and trying out all the music shops in Springfield area.Springfield Music has absolutely the best selection of in-stock Taylor guitars in SW Missouri. Also an impressive number of Breedloves and what has to be the biggest collection of ukuleles (Id bet there are close to 100 mostly kala and lunikai) Ive seen for sale in one shop. They have a decent selection of electric guitars (primarily Gretsch and Jackson, with some vintage Fender) and basses (mostly Ibanez) and the traditional brass/woodwind instruments for school as well. The staff was very attentive, without being intrusive. I wasnt making a guitar purchase and only needed some pedalboard accessories, but was able to try out a stellar Taylor 12 fret builders edition. Couldnt put it down, but eventually had to (Ill be back!). Ive really missed the trips to the music store during C19. Never know what I might walk out with. Very thankful that Springfield Music is following proper C19 protocol - which puts everyone at ease and ensures that I will return.

Even though I dont always buy something every time I visit, its a nice time. When I get a good deal or dont the staff is always helpful and knowledgeable on their products.

They have wonderful service! Friendly, patient, knowledgeable employees! Thank you Chris for helping us find what we needed!

We had an amazing experience! Our son picked out his very first guitar and the guidance we had was excellent.

Best all around music shop in St. Louis. Dan and his staff are all top notch musicians, knowledgeable, and personable.Ive bough odd the rack guitars from Dan, and even a custom job. Each and every single time the execute to perfection.Subscribe to the youtube and facebook page for updates on sales.

Very helpful staff. Polite.

Have always enjoyed shoppin at Springfield Music. Quality brands, friendly staff and a great repair shop make it a local landmark👍

I enjoyed my first guitar lesson. Everyone at Springfield Music is very helpful and knowledgeable 💗

Thanks for the little mustang LT25 its perfect for me.

Very helpful and know what they’re doing.

Great staff, very knowledgeable with a no “pressure” showroom. Love me some Fazios

Great music store with everything you need or want and very nice and helpful staff.

Best music store in town. super helpful. great stock

Great customer service and good selection! We look forward to going back!

Great company with great people!

Great service, great instrument selection.

Love Fazio’s. I’m a Covid-19 musician. Started learning guitar in April and bass in June. So far I’ve bought a Squier Strat, Squier Jazz Bass, and a Fender LT25 guitar amp from them. That doesn’t count all the accessories, tuners, strings, etc.Love that they listen, teach, and best of all give great advice. I can’t recommend them strongly enough.Actually need to pop in and get some strings for one of my guitars

Salesman was very helpful and courteous.

The knowledgeable and kind staff and abundant selection well exceeded my expectations. 😊

I had two amps, and a guitar that needed work, and they did a great job on all three, with out charging me an arm and a leg. Ill be back. I just want to say thanks to Alex and David. My PRS plays great. You guys rock.

Friendly and helpful staff, good selection of acoustic and electric instruments.

The staff was so helpful! They answered any questions I had and didnt mind that I came back like four times before buying my new violin, which I love by the way. They helped me navigate my payment plans with easy and made me feel good about my decision without pressuring me. Thank you, Brett and Tyler and the whole team!! You guys were great!! Would totally recommend this place weather you need gear or a new interment. they also give lessons and have a stage for live music, so thats pretty cool.

Just bought a guitar here, it was super easy and well priced! Will be back

Great bunch of guys who are ready to help and teach

Always helpful and knowledgeable!

It was awesome they really took good care of me

They really helped me go from someone who messes around on my guitar to someone who plays guitar.

Good place to shop eye candy. 🎸

Purchased a Used Taylor guitar through Springfield Music using their online storefront on eBay. Spend $1,800 on a guitar that I have been having trouble finding. A few hours later I get an email saying that they canceled the transaction that they dont actually have the guitar. What do you mean you dont have it? I wouldnt purchase a guitar from these people. You would think they would know what theyre selling.

Love this store! My go to for music related stuff. Staff is great and prices are reasonable.

Excellent, service!! We are beginners to this music playing thing and they didnt make us feel that way at all. Helped us with our guitar problem, answered all our questions and even played us a tune! Lol.

Best place for all your music and instrument needs!