Pretty trash company, pun definitely intended. We missed our payment by one day and then paid it and they still took our can away because it’s their “policy” we called them and asked for a can back and they still haven’t brought one after a full work week. They are very unprofessional and hard to get ahold of and when you do get ahold of them they don’t take care of your needs. I would highly suggest looking into other companies for your trash services. Unless you want to waste money on a terrible company. If I could give them zero stars I would.Edit: We missed the payment by one day and then paid in full the next and it was trash day. You still took our “cart” even though we paid in full. And then we contacted one of your associates today and you put a note that we owe $20 more even though we had already paid our amount. Your company is a scam. Maybe you should consider not replying back to every review because it makes you look terribly unprofessional. I dare you to post the bad reviews along with all the good ones you post on the website. Bet you won’t do it.

Suspended trash service without notice, owner nick is vindictive! He called us back when we had a issue with a echeck. Said there would be a 25 extra charge on next months bill. Then suspended trash service after I get off phone with him. 3 weeks go by with no trash service even thou I paid up til I be of augest. Bad company they will cut you off for 25 dollars and are mean about it . That’s fine I will pay someone else to take my trash and that will actually recycle ♻️

Edit to add since you didn’t comprehend the complaint. As I stated, I understand the WHY. But not returning a phone call to explain is absolutely unprofessional. 2 weeks of missed pick up is excessive, especially when I called you the very first missed day and never heard back and had to keep calling until I got a human on the phone.They didn’t pick up last week, so I called and left a message and never heard back. They didn’t pick up again this week, so I called again and was told that they can’t pick up yard waste (the ex emptied the bed of his truck before he took it and threw sticks in there). While I feel like this is a reasonable reason, if I had received a call back the first time I could have taken care of it then. Now I have to wait another week, meanwhile I have trash piling up. Extremely frustrating.

I’ve been using Queen City Disposal for weekly pickup service over the past 2 years. I initially chose the company based on their low rates, but I’ve stayed with them because of their dedication to quality services. I’ve recently rented several large dumpsters from Queen City due to a major house remodel as well. They have always been extremely prompt, well exceeding my expectations on scheduling drop offs and pickups. It’s always easy to get in touch with them and simple to start services. They offer a convenient autopay option as well. And the staff is always friendly and helpful. I would highly recommend this company to anyone looking for regular pickup services or in need of a large dumpster rental.

The service is wonderful but the beautiful lady who took my payment today was amazing! Rarely do you find someone, that within a few minutes, you can tell how kind they are. In giving her my payment, she was kind, sweet and thoughtful. I would continue our services with them just because of her. To the lady I spoke with, Thank you for being a sweet light in dark times!

Honestly the most honest and fair people I have ever encountered and they are so polite anytime Ive called them! Use them everytime!!

Ive been using Queen City Disposal for over 2 years. Theyre reliable. Their prices are reasonable. The bill pay process is simple. Its been drama free. I would recommend them 100%!

We have used Queen City for years and will continue to use them for our trash service. They are always on time. Anytime Ive called the lady I spoke to was so friendly and helpful.

Cheap rates. Very dependable. They have provided excellent service, never missing a trash day. They are very quick to respond to any requests.

Would not recommend to anyone!! Update. Excuse u i have proof we are paid up and when i called the lady even said she didnt know why you took them. Wasnt even the first time. Also during the bad weather you didnt pickup our trash for 3 whole weeks. We still paid for those weeks. Also your guys dont empty the trash cans all the way and leave trash on the ground. You are not professional at all. Keep doing people wrong then you wont have any more customers!

Queen City Disposal has the best rates I’m aware of in the area for general trash service. I’ve used them for years and my rates have stayed constant and pick up is always done on the day I expect it. Great service and great value.

The woman I spoke with when I set up my service was very nice and professional. I havent had reason to speak with them since. I pay my bill online and they pick up my trash every week on time. No complaints!

I’m pretty sure the owner is losing his mind. Just read the responses to bad reviews. Pretty decent entertainment but where the customer service? Ozark refuse is the same price with incredible service.

We have been using this service for about 1 1/2years. They have always been on time, taken everything we put out, and been really good at customer service. Their rates are normal, billing every 3 months. Keep up the great service.

I appreciated the ease of communication when setting up service and when needing to speak with customer service. Pickup for weekly trash is always on time. I would recommend them after using other trash services that were difficult to contact.

The weekly service was good but sold house, gave notice, and still waiting for my refund 6 weeks later even after calling the office.

I use Queen City for my household trash service. I have been a customer for two years and unlike other companies they have not raised my rates once. They have been prompt to respond to any special request I had, such as mattresses, etc. The guys dont leave spilled trash on my street either. 5 stars for those guys for sure!

Queen City was recommended by a friend. They were great. Always picked up when they said they would, provided notice for holiday schedule and came at the same time every pick up day. Highly recommend as a local trash remover in Springfield.

Great trash providers. We also use their recycle services. Recommended.

Got Got a bill for $14 called them to let them know I was going to be paying it on Friday Wednesday they came and took my trashcan and then when I called to get it reinstated all the sudden they tell me I owe them $174 somehow I’m thinking they’re not getting paid they said oh I’m sorry whoever set this up and put it in the computer incorrectly and you haven’t been billed properly but for you to get your trashcan back you have to come up with $174 I think I’m gonna pay the bill that I have for $14 and then say goodbye

Its the cheapest service Ive found in Springfield and the transactions are so easy peasy..you can pay online or over the phone. My bill is for every 3 mos. So its a really great deal.

Great service and friendly, professional staff! One of the best companies Ive dealt with in the area. Would recommend to anyone!

I love that they have an online payment option. Always pick up on time. Have always had great service.

We still do use this trash service. The girls are so nice that work in the office that answer the phone. We were out of town for the weekend and didnt get are trash taken out the night before the driver had already been by before we got it out by the street Monday. So we called the office to see if he could come back around to get it and he was real nice and came back to get it. I recommend this trash service.

It is what you expect from a trash service. They pickup the trash every week. I like using local businesses, easy-to-use their auto pay service and they get the job done.

Great Service. Polite and caring customer service. Best looking garbage cans in town!

Very Pleased with service and customer service also.Highly recommend. Veteran owned and operated. AHUGE plus in my way to do business..

Always on time never misses a day. If have any questions or concerns they answer them right away

Pick up the phone, your customers are calling for service assistance. The city wants to reduce the #of refuse companies in Springfield. It’s stated there is a noise nuisance due to, too many trash companies. Queen City is a good place to due business.PO Box 8371Springfield MO 65801

DO NOT USE THIS TRASH SERVICE!!! We were customers for 5 years. The service was fine until we decided to move. We called two weeks before our move in date to have a new canister at our new address and keep the old one at our old house until the end of July. Upon our moving day, no canister at our new address. Being the weekend, we had to wait until Monday to call. Called Monday, was told it would be here by the end of the day, it wasn’t. Called Tuesday morning to cancel service, by the evening, there was a canister. Called and spoke with the male owner, he was very rude and short. He wasn’t interested in hearing why we were canceling and said it didn’t matter since we already canceled. Wednesday morning they came and got the canister but dumped all the trash that was in it in our yard. Upon calling one last time, we were told we would not receive a refund for our remaining months of service. We are paid through September but terminated service at the end of July. Apparently their website says no refund, which we never looked at their website when choosing service. Not very professional in the way they handled this situation!Update: We requested to have the cart delivered on a Friday, the cart was not delivered until Tuesday, NOT late Monday! And they DID dump the trash that was in it in the yard! My wife was NOT rude to the ladies! Your response and lies makes me very glad we dropped you.

They have never skipped my house, unlike my previous waste disposal company. I also appreciate the drivers. I dont see them often but when I do they always wave and smile. They are also nice about helping if you have a bag or item that doesnt fit in the bin.

I use them for my business trash pick up service as well as for my personal residence. They are always on time with the pick ups and havent left us hanging one time in the 5 years that weve used them.

Friendly staff, consistent quality service, timely and predictable, good containers

I cant say enough good about this company or its employees. Everyone I have dealt with communicates great, does what they say and actually value me as a customer. I am new with them but my first impressions mean a lot, my wife and I have used their residential and roll-off dumpster services and it was as smooth and pleasant as could be. This isnt a company that treats you like you dont matter- its a family owned local business and I recommend them 100%

[5 stars] I’m rating based on my phone experience. The person I talked to on the phone was so nice and helpful and it was great to feel like there’s a real local person I can call unlike the big service in town which has their calls answered by a call center. Also the price was better than the other service I was looking at. I’ll update if I have any issues with service but so far I’m impressed.Edit #1, one month later: all has gone well until today, when I discovered our trash was not picked up yesterday, our normal day (the bin was put out two nights early). The recycling was picked up. I tried calling to see what was up and got a message that said “This phone line is temporarily unavailable.” This does not bode well....will update when I have more info! Hopefully it will be sorted out soon!Edit #2: Was able to reach someone on the phone the following week who apologized for the missed pickup, and my trash and recycling have been picked up on time since.Edit #3: I accidentally missed my payment because I forgot to transfer money into my account when it was auto-debited. When I tried to pay online, there was a note saying I needed to call before I could make a payment. I called and immediately reached a friendly person in the office who helped me complete my payment and reinstate my account with no drama.

This last week I got into a small argument with one of your employees Heather Pool. She broughtOne of your trucks to my home for a personal visit. She has since attacked us, texting us 30 different times from 12+ different numbers. Calling myself, my child and my mom names. We asked her to leave us alone multiple times, and blocked her. So she messaged us through a third party friend on Facebook! We have so many screenshots I could make a harassment file. To think your employe knows where we live because she came to our home on the job nun the less! We are so sad such a wonderful company is employing such horrible employees who can continue to keep their jobs after pulling stunts like this lady did.And no. They were not neglected, nor were they abused. She specifically told me that she’d be the one responding on here so. Lol

Always very friendly and helpful staff! Never any issues with services provided

Always professional and my driver is always friendly.. One of the best trash services i have used and the price is good.

Everyone there is absolutely amazing very professional and friendly

We switched to this company after using both the bigger name trash services. The price is better and the service is also better!!We also have used them recently on a home renovation and they are quick to call you back and quick to come out!Best trash company available by far!

My husband and I rented a Roll off from you. Never again.

Made an honest mistake by entering bank account incorrectly by 1 digit and they assessed a fee almost equal to an entire months service. I tried calling the day I realized the error and the phone was busy the entire day. I understand the fee if the payment was returned insufficient funds, but the very last digit was entered incorrectly and I admitted this as my error. Nick told me just to skip paying the bill and theyll just pick up the cart. No call to ask about the issue, no offer of courtesy waiving of fee, theyd rather just skip being paid all together instead of eating the fee as a courtesy. Tried to blame the fee on their computer software that they have to use and rambled about all the monthly fees they have to pay. Doesnt seem as though theyd like to keep long term customers or provide a decent or caring service to the community. Truly disappointing.

Great local company. Have never had a problem.

Great trash service at a great price!!!

Having bought a new house, I was looking for a trash service. Based on this companys responses to reviews alone, I am choosing to not do business with this company. Might want to think about having someone else respond to feedback (even negative feedback) in a professional manner, or you will continue to drive away potential new customers. Unbelievable - Ive never seen a company attack reviewers in such a way.

Good service always on time great people that work there

We switched to Queen City for our trash removal & have been very pleased with their service! Our former trash removal service was very poor & we did not want to use the out of town service since they have been buying out local trash companies.

Youll be getting a call from me today so i know my last day of service so you can get your cans. I paid 3 months advance and not only do you guys now leave my cans in the street you dont bother grabbing the bags YOU knock out! Not to mention the first time I set up my services yall doible charged me. Im over it and I know there are way more reliable companies out there who wont leave garbage all over when they pick up the garbage!

The owner knew my address and said they serviced in my area. Then proceeded to take 3 months fees up front. I wanted a small, local company. He then called the next day and said that we really dont do much business out in your area, we will refund you credit card as soon as possible. You bet he will, or I will bother him daily! No hook, bait and switch here!

No matter what the weather, they are always reliable in picking up my trash on the scheduled day and the bin is always fully emptied.

They come early and very dependable

DO NOT USE THIS COMPANY. We wanted to use a local company for our small business. We were required to pay three months upfront (seemed standard) then after less than one month we received a bill because they didnt bill us for the partial month in which we started. Then the next month we received a due upon receipt bill for service that would not happen for 60 days. After a few months we forgot to send in a payment (sorry that we are human) and our trash was not picked up. I called and apologized and put a check in the mail as soon as we hung up. I was told it was not a problem our trash would be picked up the following week. It was not. When I called back the girls in the office told me they had no idea why our service would have been suspended they had made note of everything that had happened I was told the owner would call me, he didnt I had to call his office for two days before he decided to call me back. At which point he told me my service was suspend for nonpayment (check had been chased) and it was not his fault that I didnt pay my bills after this conversation we decided to quit our service. We told QCD at the end of the month/after our last pickup to take our dumpster. Last day of the month was on a Friday which was our pickup date. On Thursday before 730am our dumpster was gone. When I called to ask why it was taken early, I was told I would have to speak to the owner again. I had to call 5 times in two days before he decided to speak with me. I was told that I paid for 4 pickups and I got 4 pickups. It didnt matter what day of the week it was on.If an owner doesnt care at all how he treats his customers, he will be out of business soon. They are supposed to provide a service and there are MANY other businesses who will gladly take their business.

Never has an issue with them!

Great service and I recommend to family and friends!!

They have been nice and consistent with service. They also do recycling. I couldn’t stand the the big companies anymore.

Do NOT use this trash service!! They don’t pick up your trash even though your bill has been paid and is up to date! Hateful staff and owner. Very rude people and trash men!!

Best price in town, not great at much else. They must have an organization issue. The male owner isnt the nicest man. I was being over charged for the service because I was paying with a credit card. I was never told when I paid with a card the company would charge more to take care of the fee. I called upset and wanted to cancel at the beginning of my 3 month service. They said I had to wait the whole 3 months and they would not be issuing a refund. I told them I wanted to cancel, after calling around I found this was the cheapest service and because of their price I figured Id give them another try. I called and canceled my trash can pick up they came and picked it up Monday anyways. My service bill is due that Friday. I called and the lady said they would drop it back off I specifically asked for it to be dropped off before Friday so I wouldnt need to put my trash bags at the end of a busy street where people walk and it would make my house look trashy and possibly litter. She assured me they would drop it off asap. I called today (Friday) and had no further contact since the last call, the man picked up and said he wouldnt drop it off until he got payment for this month. Well to pay him Id like to have a trash can. Im not getting my full service and if I get charged a fee for littering Ill forward that to them. Im not changing my review until something happens to fix my issue.

Queen City Disposal is a great company I have been counting on them for over 5 years and they havent let me down once.

Im reading reviews to find a trash service, but man after reading the comments I realize THIS trash service is supreme at trash talking!Ive never seen such rebuttles before, some personally insulting the people who left reviews! Woah! They really know how to take out the trash! :OIve never seen a company respond with such bad grammar and lack of professionalism before. Who is their PR person? Oscar the Grouch?!Keep it fresh guys. 2 stars for my entertainment tonight.

Ive been with them over two and a half years didnt realize my bill was due never got an email phone call or anything in the mail saying it was due they picked up the trash can. Im a truck driver Im on the road every week would have been nice to at least get a phone call. Very unprofessional

I am tired of seeing these carts sitting by the road for a long time without getting emptied. Its an eyesore for our city. Please hire a reputable company that actually shows up to empty the carts on a regular schedule. The city should put a stop to this trash company and fine them for littering, it makes me cringe when I see someone in our neighborhood hire this company.

Very disappointed in their service. We told them we had extra bags the first week and they said that was fine just sit them out. I got home at 5:30 after work and there is still trash by our driveway, they never showed up and of course their closed now so they dont answer their phone. I would not recommend this company. I live on a busy road and it makes them and me look bad by having trash out by the road.

Worst company I’ve personally done business with in Springfield. They sent the shut off notice 2 days before trash pickup. They failed to contact after paying bill. Had to call after realizing that my trash wasn’t picked up again just for them to say it’s because of the $8 late fee that I was never informed about. Seriously would use anyone else this place has no clue of what they are doing.

This place is horrible. They left the dumpster in the street on S. Hilton. Then he wants to blame me for my mirror being shattered when I had a car behind me and an oncoming car speeding. He proceeded in telling me I should have stopped with a car behind me. Which would have resulted in the car behind me hitting me and my 3 year old daughter. He blamed me and not his driver for leaving the dumpster 3 feet in the street on a street not really made for 2 cars. When I asked for his name he said he had to go over and over. A name was the worst question I guess but it would have been alot easier than I have to go not 6 but 7 times. I had my mom listen on the call. When I tried to call back for his name they just let it ring and let the machine get it. This is the worst man and even worse truck drivers. They are irresponsible and very rude to say the least.

I forgot to put my trash out called them and told them I had forgotten and they came back around to get it for a very small fee. Happy to have a empty can.Up date I had forgotten about my bill they called to remind me. I played my bill no disruption in service.Very happy that they took the time to call me.

Queen City Disposal Rocks ! ! ! You can set your clock by em . Their that reliable and consistent . Im a Landlord and theyve taken care of the trash service at my properties for years . Its turned into clockwork . They send me the bill, I mail em the check the same day, they pickup the trash for the next three months on Tuesday without fail . Id highly recommend them the same way they were highly recommended to me .

Very exciting place to work for

We rented a big dumpster from them and they told us they would pick it up in seven days. We asked if they could pick it up earlier they said they only do seven. Well today he took out a huge fee and said we were supposed to call him when we were done with it. WHICH THEY DID NOT TELL US. Do not do business with this company. Read the reviews and you will see that they are sketchy.

They are my weekly trash service.

Friendly staff in the office, and the driver on my route is super friendly and gets the job done! Very cheap and great service!!! Best around town!

Best trash service in Springfield.

In the last two weeks my trash can has sat on the curb full more than it’s sat in my garage empty. The driver has missed it for two weeks during regular route. I have called five times trying to get this handled. No reasons given why driver keeps missing my service and no apologies. Nick called and was just as rude with no reason why trash hadn’t been picked up and then said he was canceling our service when they caused the issue. Not a company you want to deal with.

Queen City Disposal is the best trash service in Springfield. They are prompt, courteous and once we forgot to put our container out and called...they came right back and picked up our trash. They are the best!!!!

Ordered trash service last week, a bin was delivered. We set our trash bin out to the curb Sunday night. Monday trash was not picked up. My wife called, spoke with a female who advised it was likely the driver wasnt made aware we were on the route and they would return that same day to pick up trash. They did not return. Today my wife called in the morning and was again told they would be back to pick up our trash. They did not, at 4:30 PM i decided to call myself. I spoke to a man who kept me on speaker phone the entire call. Explained the situation and gave the address. He advises that the driver noted our bin was not out which is absolutely false, we put our bin out Sunday evening. My first experience with this company and they missed the first pickup, failed to deliver on two promises to come back and pick up our trash, then lied stating our bin was not out and they would not return till Monday of next week. I did not choose this company for their pricing, i literally just picked a service and signed up. Well now i know to check reviews first, will definitely be going elsewhere.

The lady who answered the phone was so nice and my trash is picked up promptly this trash service so far has been my favorite especially for the price

Ive never had any problems with this company. Easy start of service, friendly and prompt lady who answers the phone, clean pick ups, and easy cancel of my service when I moved.

As a veteran I was hoping this guy was ok. We’ve had them for about a year, and most of the times things were ok. Last week we did have a couple of extra bags, instead of taking them, they dumped the container and put the others in the container, and left them, leaving us with less room for this week. This week they didn’t pick up at all. Just skipped us all together, when I called to see why, the owner told me the driver had put down that the trash was not out. This was a complete lie. We had a couple extra bags, due to the extra bags from the week before being left, and he just skipped us. I am about to cancel my service. I called once and the owner told me it was my fault and I should’ve had it out earlier. It was out 2 hours before the guy came by. He came at 9:51 and I took out the trash at 8:15 before taking my kid to school.Part 2, called the guy hoping things could work out. He continued telling me it was my fault, and refused to refund the money I had payed him, and said the last day of service would be the last week of May. I’d rather not use him as he continues to offer less than quality service and has horrible customer service as he and his female assistant both hung up on me.

Always pick up residential realiably

Ordered service a month ago and they said they pick up on fridays and Ive watched them pick up my neighbors on Thursday...Ive had my trash sitting out for 2 weeks now the lady says her daughter is the one picking up and she says there is no trash out! She would rather argue than try to do good business and find out what the problem is!

Be prepared to get overlooked! They only way to get them to pick up trash on time is to be mean to them. They wont respect traditional transactions like rendering a service theyve received payment for.

Good Service

Super kind and understanding will be using this service for a long time

I am amazed by this company more and more. It took me two weeks of calling their office and finally leaving a message to receive a call back about what my account number was. I then called for over a week about them missing my trash pick up. I put my trash out in the extremely early morning or previous night. But I was to be blamed. Then I was cussed at by the person operating their phones. This man is so disrespectful he will talk over you constantly until he is heard, and when his 5 year old tantrum is finally over he just hangs up on you after saying have a good day. They told me because of how I asked them to call me back as soon as possible please that I had basically cussed them out over the phone trying to get them to answer their phone. These people have lost my business, my friends business, and my coworkers business. I will talk anyone out of ever using their service again. Which is something he was so apt to point out. Over 8000 people in a 160000 town use their services but hes big game. These people need to be out of business and they will surely get there soon enough. The only reason I chose this company is because its veteran owned. Whoever the veteran is i thank you for your service but your personnel are lackluster.

I love this trash company best in springfield

Had them for about year at least once a month my trash isnt picked up, over charged card.

Just set up trash with Queen City and have called 4 times at different times today to tray and speak with someone and there has been no answer at all. I really wish I had read reviews before starting services with this company. I do not see this being a company I wish to work with for long, will be cancelling as soon as possible.

Queen City is on time and professional.

Interesting

Don’t bother calling

Where