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INFINITI of Springfield
3625 S Campbell Ave, Springfield, MO 65807, United States
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INFINITI of Springfield

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St
Review №1

The staff at Infinity Pre-Owned was great to work with. Mom loves the car.Shes very happy with the price and service. The staff made the process easy and painless. We would definitely recommend Infinity Pre-Owned to our family and friends. Thank you Kyle and staff!

Ca
Review №2

I recently purchased a car from Clark P. He was SO professional and very helpful into getting me something I wanted, as well with getting all the luxury extras! He was very patient with me, and understood my concerns! His manage Kyle was amazing, and did everything to get me the best deals, and made the paperwork and financing part easier and manageable! After purchasing my car, they continued to go above and beyond to make sure I was still happy! I recommend using Kyle, Clark, and the rest of the Inifinti team for your new car needs!

no
Review №3

They took my car in without an appointment to inspect the damage I received after hitting an object on the highway. Larry wanted to make sure I could continue my trip to Massachusetts safely!!!!!! They are the best!!!! I would highly recommend them to everyone!!!!

Kr
Review №4

My husband and I went into Infiniti of Springfield in hopes of getting a Q80. We worked with Clark and he is a very nice young man. Him and Kyle worked very hard to get us the deal we wanted on the car we wanted. They have a top tier sales staff with top tier cars. We are very pleased with our experience!

Ke
Review №5

My husband and I went into Infinity last week as a spur decision to possibly purchase a bigger vehicle. I wasnt expecting to buy anything that day and If it wasnt for our car salesman, Hayden, we probably would still be looking. Hayden took the time to listen to our needs, was very patient with me (as I am terrible with decisions), and went above and beyond to help us find the perfect car for us... which we found! I love my new Lexus and I appreciate the help we received from Hayden and the General Manger at Mercedes, Nate!!!

Tr
Review №6

I had such a good experience with Clark at Infinity. Hes a really good guy and was always more than willing to help! Thanks Clark!

Da
Review №7

I was really impressed with the level of professionalism and knowledge of the manager (Kyler Orr) and his willingness to help us out to ensure the deal.Additionally, Ashton Ladbasri was very helpful and courteous and showed us everything we needed to know about the QX80 and explained all the details as well as easy tips to help us remember all the features. Thank you both for making our 3 and half hour trip to the dealership well worthwhile and absolutely pleasant. Totally proud of my new QX80!!!

Le
Review №8

I had a great experience with the getting my car serviced here.They always do a fantastic job.As I was waiting for my car. I had a great experience looking at some of the new Infinity vehicles.Bryan Christiansen was extremely helpful answered all my questions and walked me through the process. Bryan made me feel very at ease about the whole process.

Yv
Review №9

I am always impressed with the service I always receive at Infiniti of Springfield. Larry Spears always goes above and beyond to make sure my car is in top shape when I leave. Hes the best!

Pa
Review №10

Our first experience at this location...Hayden was great !! Very nice, knowledgeable young man. Everyone we dealt with was very friendly and made our purchase a very smooth process! Well definitely be back when its time to trade up!

Ti
Review №11

Thank  you, thank you, thank you to Kyle, Bryan, David and the boys! Doug & I can not say enough positive praise for the outstanding service we received at INFINITY of Springfield. You had me in tears, the moment I walked in the door and saw the birthday cake and a posted birthday wish and then I saw the CAR! All shiny and bright, sitting on the show room floor! I didt even need to drive it I wanted it!  Bryan is extremely knowledgeable and showed us everything special about the Q60. We appreciate everyone staying late for us (during the pandemic late May, car businesses are only open until 6pm and we drove three and half hours to see this vehicle). The test drive was fun and you had us sold from your GOOGLE search,  great price, Certified inspections and low mileage. David made us feel comfortable and educated with the purchase of the vehicle and wrap warranty. And then you did something even BIGGER.....you gave us a bottle of fine wine to celebrate our 35th wedding anniversary. This was a day we will Never forget!Applause and true appreciation for everyone involved.

Br
Review №12

Had a fine experience buying the car (although it took forever (4hrs total). They sold me a car with a bad/failing battery and rather than just replacing it they just gave me the run-around. They also (a month later) have not gotten my title back and had terrible communication (not calling back when they said they would).

Ma
Review №13

Clark and crew were fantastic when we were trading our Qx50 for a new Qx50. Thank you guys!!

Jo
Review №14

I was shopping for something sporty for my wife and decided on an Infiniti Q60. I shopped online quite a bit and hadnt quite found the perfect car. Id previously looked at a Q60 and test drove with Hayden. That card had sold, but Hayden and his team continued to hunt for the right car for me. Eventually, they found one that was perfect. Black on Black 2017 Q60 3.0t in like-new condition. This car is awesome. Hayden let me know that they found it so that I could have access to the car before it was available to others. We put down a deposit to hold the car and then worked out the details. Everybody on the team at Infiniti of Springfield was very helpful and nice. Hayden didnt make us feel pressured like some Car Sales People. If you are car shopping, stop by to see Hayden and his team to see if they can help you. Thanks so much Hayden.

Ch
Review №15

Great car lot on South Campbell. Worked with Kyle and Victor, every professional, low pressure, fair sale price. They met my requirements and worked quickly to complete the transaction.

Lo
Review №16

Excellent customer service. Sat down with me and really listened to what my wants and needs were with a vehicle. Ended up with a fully loaded Nissan Pathfinder that had been traded in. I couldnt be happier. I love the smooth ride and the 3rd seat or additional storage room. They helped me find the perfect vehicle that fit myself and my family. I had the pleasure of working with Hayden and Kyle in sales and Witt to finish off the financing. I highly recommend this team to anyone who is looking for a truly customized experience.

of
Review №17

Our sales associate, Victor, was great. I had contacted 6 different dealers and he was the first to get back to me. He was the only one to get me what I asked for when discussing the car which was the actual ordering packages for the car. They were also the ones to get me the best price. Other dealers when asked to match their price said I could not get the car for what I bought it for from Springfield. Even after the sale was complete he helped me out. I will definitely go back for my next Infinity.

Ie
Review №18

I cannot say enough great things about Bryan at Infiniti of Springfield. He is very knowledgeable, patient, easy to work with, and wont not make you feel pressured into something. He listens to all of your wants and needs and makes sure to find the right vehicle! Bryan knows how to go above and beyond for his customers so make sure to ask for him the next time you are in the market for an Infiniti!

Ji
Review №19

Just got a great deal from Infinity of Springfield! would recommend this dealership to friends. Be sure to ask for Victor. Hes professional, easy to work with, and got me the deal that I wanted.

St
Review №20

My wife and I looked at many different car dealerships before deciding on an Infiniti. Everyone here was amazing and treat customers with a high level of respect. Bryan Christianson helped us find exactly what we were looking for and really went above and beyond for us. We really appreciate it and would highly recommend them to anyone.

Ki
Review №21

Great experience overall! Hayden and the rest of the staff were excellent to work with. Was definitely impressed with Infinity of Springfield.

Ja
Review №22

We bought a QX80 from Infiniti of Springfield this last weekend. I have bought many cars from dealerships and have also worked at a few dealerships in town over the years. Nobody in town has been more easy, down to earth, and most of all NOT PUSHY when it comes to buying a car. I cant thank Bryan Christianson enough for making buying a new vehicle so smooth. Bryan was knowledgeable, thorough, and friendly. He will take care of you during the entire process and even after leaving the dealership. A huge shout out to Kyle Orr and Austin Little who were also helpful during the process.

Ta
Review №23

I found my new car at Infiniti . Clark Petrochilos was very helpful in my search and had my QX60 brought from KC . He made the process easy with no pressure. I am thrilled with my car and the deal I got at Infiniti of Springfield. I would highly recommend going to see them.

Ni
Review №24

This was my first time at this dealership and I highly recommend it to others. From when I walked in the door and met Victor, to finally coming face-to-face with Bryan whom I spoke with previously on the phone (aka The Closer) and Michael J. in financing, these guys were professional, but down to earth and made my car trading/buying experience as easy as can be. I extend a big THANK YOU to all 3 of you guys!!!

Ra
Review №25

Bryan went above and beyond for us. I cannot recommend him enough. We absolutely love our new car. If youre looking for great service and a great deal ask for Bryan!

Ja
Review №26

We found a used vehicle on their lot via car gurus. The vehicle was priced below market value at a fair price. I spoke with Jeremy Zaruba on the phone who gave me more details and personally took additional video of the car for me to see over my phone. We arrived and determined the dealerships description of the vehicle was spot on (no surprises.) The paperwork process, although mundane as usual at any dealership, was friendly and none of the employees were pushy in any manner. I would highly recommend Infiniti of Springfield to any family / friends / strangers.

Ji
Review №27

We had a great experience buying a used Armada. Our sales guys Kyle and Jeremy were awesome! Made the whole experience go smooth and easy. Go see them!

Al
Review №28

We purchased our dream van (color and all, plus its a Limited and has lots of extra fearures!) from these guys. Lucas helped us with the whole process and we are very satisfied with everything. We got more can than we thought we would and stayed in budget. Great experience buying here!

Br
Review №29

Victor Cerda-Rivera was an excellent salesman!!! Went above and beyond to get us into the car we wanted! Definitely would use him again in the future!Way to go!Johnnie and Michelle T.

Sh
Review №30

I had spoke with Hayden several times while trying to make a decision to purchase a new vehicle. When I arrived he was absolutely great, Super friendly, and very accommodating! After having the vehicle for about a month, we still had not received several additional paperwork, regarding our certification on the vehicle for it to be certified. We also had a discrepancy on being charged the registration/title fee twice. I’m still working on them to get me refunded for that. I do absolutely love the infinity QX60 that we bought.

Ta
Review №31

Came to Springfield to buy a truck and had a great experience. Hayden was a great salesman and made sure we were taking care of. Highly recommend coming here to buy your next vehicle.

De
Review №32

I purchased my Infiniti from Lucas Hadley here today, and I couldnt be happier! He was helpful, fair and well informed. He was a great representative for INFINITI, and I would definitely do business here again.

Ni
Review №33

INFINITI of Springfield is great! They have a huge selection of new and used vehicles. The parts and service department is amazing and always goes above and beyond. The staff is very friendly and knowledgeable. The team at INFINITI of Springfield is the best around!

Lo
Review №34

Just had a great experience purchasing our QX60 from Jeremy. Would absolutely recommend if you’re in the market for a new or pre owned vehicle.

De
Review №35

Thanks to Lucas H. for helping me get just the car I wanted! Buying a car from Infiniti; a fine experience- would recommend, 5 out of 5 stars.

Ky
Review №36

Fun atmosphere, Good People, customer service is the best in town. The whole team will greet you. I recommend anyone in the Springfield area looking to service or purchase a car, that you visit this store first.

Lu
Review №37

The staff have been working so hard to accommodate everyone’s needs and safety during these troubling times and it definitely shows! If you’re looking for the kind of dealership to do business with for life, this would be the one. Amazing customer service and great vehicles to choose from too!

Da
Review №38

This was my first visit to Infiniti of Springfield. I purchased a used Infiniti and couldnt be happier with the sales experience. Hayden and the entire sales team were great! I would highly recommend this dealership, and I will definitely be back when we purchase our next car.

Ma
Review №39

They were very knowledgeable.

El
Review №40

The experience of buying a car is stressful at best, they made the experience easier than usual and as quickly as possible. Clean facility. I think I ended up with a good deal, time will tell. Lol.

Bl
Review №41

Awesome service! love my new car! Hayden did an amazing job! Would recommend to everyone!

De
Review №42

I was concerned when my Infiniti just wasn’t running quite right. I was concerned about finding a knowledgeable facility due to all the closed businesses. I called Infiniti of Springfield and was able to speak to the Service manager, Nick. He was professional and patient as I tried to describe the sounds my car was making.When I arrived for my appointment I was greeted by Larry, who was very tentative while still respecting the distancing recommendations. As my car was disinfected I was informed that Frank would be looking at my car. I was very concerned about what I was going to hear when he had made his assessment.Thank goodness it was nothing major. Mr. Frank explained the necessary repairs to me and told me about routine maintenance services I needed to have in the near future. He said to call if I had anymore questions. Then my car was disinfected once again.I am so thankful for people like these, who care about the customers and treat them like family.

Pa
Review №43

Victor was my salesman and he was so nice and funny! We went above and beyond to make sure I was happy with my first Infiniti QX50

Ma
Review №44

Very friendly crew. Hayden and Kyle were great to work with. Very positive experience.

Ch
Review №45

Hayden provided us with great costumer service and was very knowledgeable about the cars. Would recommend to friends and family.

Ma
Review №46

Very knowledgeable staff, great line up of vehicles. Recommend to anyone looking for a new or used vehicle.

Wi
Review №47

Great place Great staff!

Ko
Review №48

Lucas and Brian were great, no complaints, hi five to the whole Infinity team.

Ma
Review №49

Jeremy Zaruba has helped tremendously with my car buying search, no matter the make and model he will get it done.

JA
Review №50

Bryan and MJ were extremely helpful to Susan as she worked out buying her new Q70. Thank you and God bless. Rylan (HeavensReal.org)

Gr
Review №51

Today was my first time dealing with the service department. Larry Spears was very friendly and knowledgeable and it was a great experience overall.Very impressed with the entire staff. Fred Williams did a great job and it was probably the easiest and friendliest buying experience Ive ever had. Keep up the good work.

Ar
Review №52

Great people. All the workers are very informative and will not let you make a mistake. They are also very polite and careful. Everything is well taken care of and organized.

Br
Review №53

Very happy with my buying experience here. Lucas was my sales person and he was very professional and a lot of help.

As
Review №54

Lucas H. was fantastic!!! In and out in no time! I love my new Infinity!!

Te
Review №55

Bought our gorgous Q60 from salesman Fred Williams, who was an AMAZING guy who got us a fantastic deal. We love our new car so much. Everyone at the dealership was so helpful, I highly recommend them. Fred was the most ethical salesman we have dealt with! Very happy customers.

Jo
Review №56

Awesome service! Highly recommended!

Ri
Review №57

I have to say that working with Infiniti of Springfield was the best dealership experience Ive ever had. I actually came from a distance of 250 miles away to see a 2009 Lexus GS350 they had. Id contacted them in advance and they made preparations for my visit. Upon arrival I found the car in immaculate condition and ready for my inspection. I ended up happily leaving with the car. Everyone up and down the process went beyond expectations, especially my salesman, David Rapelje, who was enthusiastic, knowledgeable, and helpful. Id gladly work with him again. Its never been so easy and stress-free buying a car for me. Id not only gladly drive the 250 miles to do business with them again but I wouldnt hesitate to recommend that anyone else do the same. For the first-class treatment and service Its worth it!

Li
Review №58

Awesome customer service, comfortable waiting area (the doughnuts are a plus) while waiting on your car to be ready, & they take time to explain the work being done & what future services you need to keep your car in great condition!

Br
Review №59

Great experience with this dealership. No pressure, great information with my needs in mind. I don’t do many reviews on line, but this great experience merited it! My thanks to Jeff Jones and Springfield Infiniti!

Ni
Review №60

I have been going to the Infiniti shop since 2014 and never had a problem. They are always straightforward with the issues of my car. This crew treats their people as if they are family. Ill never go anywhere else. ❤️

He
Review №61

I would recommend Infinity of Springfield. Jeff was great to work with and I’m so pleased with my experience!

Ca
Review №62

Fred Williams was awesome in helping me get my Infiniti Q50. Every question I had, he either knew the answer, or knew how to find the answer. Very friendly environment. I recommend anyone looking for an upgrade, head into the Infiniti of Springfield, and ask for Fred.

Ta
Review №63

Great customer service and received a great deal! Fred Williams was a pleasure to work with and I truly appreciate his follow-ups and prompt responses to questions even after the sale!

Ro
Review №64

Total failure of the service department.My car was making some bad noises from the engine. Took car into dealer they told me that the serpentine belt needs replacing, even though they had changed less than a year prior.The belt was changed, however the car continued to make noise. After contacting the dealership several times they decided it need a new engine. This was determined in the parking lot, after tech checked the oil level while the engine was running.They then voided my warranty and quoted me a price of $16,000.00 for the engine change.I am currently at the dealership waiting for the service manager Nick to talk with me. I have been waiting for two and half hour.

Ma
Review №65

BUYER BEWARE! DO NOT BUY A “CERTIFIED” USED CAR FROM THIS PLACE!Who “Certified” these vehicles is a “Mystery.”The only thing that is that is totally clear, is that the service & sales departments are “Certified” crooks and con men writing their paychecks.

Mi
Review №66

Great service and friendly staff. They have always been able to answer any questions I have had.

Co
Review №67

What can I say. I love Infinity.

Ke
Review №68

Fred and brian are top notch easy to work with answered all my questions about a QX80

Ca
Review №69

Thank you Jeff Jones for taking extra time to show me all the awesome features on my Q50. My car is truly customize for me, and I absolutely love it!

Ha
Review №70

Their service department (Paul and JJ) have great attitudes, although everyone is pleasant. Their parts department is limited but their service and loaner program always has a thoughtful and personal touch. I have confidence that my JX 35 is in good hands.

Ma
Review №71

Beware!!!! staff and, salesmen are not honest when purchasing a car. I bought a 2018 certified Q50, it was supposed to have a 167 point inspection. I am not sure who was doing the inspection but to tell a customer it was a 1 owner then I found out it was a rental car, also I was told that the car listed for $47, 000. come to find out it listed for $42,000. Fred Williams III needs to be more knowledgeable on the inside operation of the car. I had a tire issue and took it for repair and it had already been plugged previous and the tire is not repairable. I called and spoke to Jerry White and he offered me a great deal (lol) on replacing it for $260.00, when anyone can go purchase one for $207.00. Obviously my car missed a couple inspection points. So needless to say before buying from this dealership take the care elsewhere and have an independent inspection done.

Br
Review №72

Great selection of Infinity cars.

Je
Review №73

This was my 3rd purchase from Infiniti of Springfield and the sales guys were great as always. Listened to my needs and wants and took care of me like I was one of their own.

De
Review №74

I highly recommend INFINITI of Springfield! I did not anticipate enjoying the purchasing process; however, JEFF JONES, my sales associate, made the experience ENJOYABLE. I can honestly say this experience was the best in all the years of purchasing vehicles. I bought a black Infiniti QX60, and I love it!!BRYAN CHRISTIANSON was also extremely helpful and thoughtful. Without him, my purchasing experience would not have been complete!> I did not feel pressured, and I did not feel rushed.> They were trustworthy> They listened to me> The dealership made the process easy> Quick and clear communication> No games> Final price was precise with no last-minute surprises> Jeff was professional and polite> Jeff was attentive to my customer needs> Jeff and Bryan went above & beyond — locating a specific exterior and interior color of the vehicle, staying after hours, etc.My son and I were also offered beverages, donuts, fruits, and free Wi-Fi while we were at the dealership. Jeff and Bryan provided me with an exceptional experience. Because of my excellent experience and my beautiful vehicle, I am giving them a 5-star review.

Ar
Review №75

Ernie Shoults and Jeff Jones were absolutely amazing!!!!! Thanks so much for all your awesome help!!!

as
Review №76

If I could give a negative stars, I would. That’s how upset I am with this dealership.First off, it’s a very small dealership. Which you think would be great. Nice small town feel, friendly people... no! The laziest staff (at least service dept) I’ve ever seen.I’m from Scottsdale, Arizona and that’s where I purchased my car. Moving across the states I have a new home dealership (Springfield) and it has been the worse service I’ve ever received in a dealership before.I purchase a service package from Infiniti when I got my car because some of the tune up can reach upwards of $800. And I was told that with the purchase of this package it will take car of that. So I went for my routine check up every 5,000. And I knew from buying the car that at 15,000 is should have a rather large service being done. Nope. They just rotated my tires said my fluids looked great.But what really pissed me off is I asked about the 15,000 miles service that I was told was covered by my service plan and they said no by if I wanted to I could pay $650 for it....K. Not happening. So he offered to call Scottsdale and figure out what was going on.Haven’t heard a work from him. And I super pissed. Not only at this dealership for not getting back to me. But if t is true then I’m even more upset with Scottsdale for lying to me. But I’m going to call my advisor myself and figure it out.Next issue, every time you get your car maintenance done it’s a nice complementary service to have your car wash. This man tried telling me it was going to be an additional 3 HOURSSSSSSSSS to get my car was. There was one other lady that was getting her tired rotated in the service dept and not one person on the show room floor buying a car. PLEASE EXPLAIN WHERE YOU FIGURED 3 HOURS!?!?If you were washing cars from the lot, a customers vehicle should take priority and go to the front of the line. There was no reason for that time descrepancy. The lady getting her tired rotated said she has been waiting for 4 hours!!!!!!!!! I am just in awe. I am usually a very reasonable person. I understand that people get busy and I need to wait my turn. But there was NO ONE THERE! I check the service bay and no cars were being worked on besides our two cars. Makes zero sense. (That’s where the lazy comes in)Ok ok. Last rant. Remember I mentioned he said my fluids were fine?!? 2 days later my coolant lights comes on 😂 I mean it doesn’t get any lazier than that. You tell me levels are great and nothing needed assistance and my coolant was almost out?!?Come on.This is so not acceptable. We are buying luxury vehicles and should get treated accordingly. Even if it wasn’t luxury, this service was absolutely terrible.I’d literally drive a distance just not to buy a car from this dearlership when I get my next Infiniti. We are loyal to the brand and this ruined it for me.Rant done.

Su
Review №77

I went to lease QX 80, but they came up with 7% APR (formfactor) to a excellent credit score above 800.Underestimating customers finance knowledge. This is more than Lexus LX 570 payment. I took lexus now.

Da
Review №78

Infiniti of Springfield Mo.This is a down home business with a staff of great people to do business with.Upon arrival we were met by Fred Williams III . Fred was very friendly and knowledgeable of the vehicles at infiniti his assistance was very helpful in helping us choose the right vehicle.we also met Bryan Christiansen who was great to talk with also met and talked with several other employs.at the end of the day we had a new QX-80 and a great deal, also a experience which was a very enjoyable one.Thanks to everyone at Infiniti of Springfield.

Br
Review №79

JJ and Nick in Service were great to work with!

Tr
Review №80

Infiniti Owners Beware! My QX80 15,000 mile service message popped up 2 weeks ago so I called and scheduled an appt for service. I checked the Infiniti service manual for the details of the service and noticed it was nothing major (oil change, tire rotate, cabin air filter). Had a friend drive up my car to drop it off and pick it up that afternoon as I live in NW Arkansas. When he picked up the car they handed him a bill for over $700 for the service! $700!! Not once was I called to approve this beforehand or given a quote by anybody at the dealership. I immediately called them back and asked for an explanation. I was told this is the DEALERSHIPS recommended maintenance and they did see where the miscommunication MAY have occurred. After 4 days of me following up they did offer a $200 discount off the $700 invoice for the lack of communication. Isn’t this an Infiniti dealership? Why not follow the Infiniti service manual? Why would you do any of this at 15,000 miles? Align all 4 tires, brake fluid exchange, throttle body service, fuel injector cleaner, and full emission service? I called my local Nissan dealer and they charge $179 for the Armada’s 15,000 mile service (it’s the exact same vehicle). I honestly don’t know how these people sleep at night treating customers this way. I own an Infiniti and expect to pay more for service. This isn’t about the money. This is about a dealership taking advantage of the trust I placed in them. Lesson learned. Infiniti owners beware. And Please, please please don’t let them sell you their totally unnecessary 15,000 mile service. The service advisor informed me that they have customers pay for this service all the time. That’s scary. It is possible to have a luxury vehicle and pay a fair price for a great service experience, it’s just not possible at Infiniti of Springfield.

St
Review №81

Treated great & spent all the time with us we needed.

De
Review №82

I bought my car in August of 2016 the purchase is the only thing that went well. When I purchased the car Brian told me I would get my first 4 oil changes for free. Keep in mind I live in Northwest Arkansas. My daughters did live there so that gave me another reason to go and take advantage of my free oil changes. In March I had my 2nd one and they gave me grief because they had no information of even giving me any free oil changes. They spoke to Brian and he confirmed it. They also told me in March that I would not have to go through that misunderstanding again when I came back for my 3rd oil change. Went back up there this past Friday, August 4th and yet again they knew nothing about me getting 4 free oil changes. This time when they contacted Brian he said he had no recollection of giving me 4 free oil changes and said that with a certified car (dealership loaner car) that I bought you only get two. My girls no longer live there so I did drive up there for the free oil change and to take my sister to Lamberts. I didnt make this up. And if two was all I was suppose to get why did they tell me back in March when I came in for my next one that I wouldnt have this issue. Brian made it sound like he was doing me a favor because they were going to go ahead and give me one more for free. I received a phone call at 2:59PM that my car was ready. When we came back to the dealership and walked out to my car to leave at 2:25PM my car was left running in the parking lot. I went back in and told the guy in the shop that greats everyone that comes in to service. His response was Well its only been out there 15-20 minutes. Really?? THEN....we are sitting in my car putting a address into the navigation system when I looked up at the oil change sticker and noticed they did not put a new one on. I again go in get Brian and he says he will go get me one. He did alright but he wrote it for 3000 miles instead of 5000. My car will not go back!!8-10-18 - Heard a pop when I would do a turn. Took it in to local Nissan dearlership that told me I needed a new tie rod. Stupid me I thought I would give Springfield a 2nd chance. Called on 8-10-18 and spoke to JJ in service. He said after he got everyone checked in for the morning he would see when he could get the part and call me back to schedule a time. I went ahead and called Jackie Cooper in Tulsa too because this is a major thing that needed to be fixed. Terry said he would check to see when he could get me the part and call me back to reschedule. Terry and I spoke an hour later, made appt for 8-13 and I received excellent customer service. Today is 8-14-18 and I have NEVER received a call back from Springfield Infinti. No more chances for Springfield.I leased my new Q60 from Everett in Benton, AR. Amazing customer service but too far to drive when I need service.

Na
Review №83

I spoke to Benji over the phone before making a 3 hour drive to this establishment. I was insured that I would be taking care of and if im not happy Ill receive gas money for my time. Well didnt get the gas money needless to say. My sales representative Jeffery was Amazing! However, while negotiating the pricing and intrest. I informed Benji (Manager) mind you hes not the finance manager that I wanted to go with the bank that previously approved me at a 3.85% intrest rate. Benji came back with a 9.99% I declined then 7.99% I declined again then 6.65%. I explained to him Im not going for it I was never prompted to the finance manager. I was asked to sign that I agree to all pricing in order to do so. I refused to sign anything until I was satisfied. Its amazing how far one will go to sell you a vehicle without utilizing the proper measures. With me declining and not signing anything Benji demeanor changed ironically. I was verbally insulted from the manager Really. Benji stated I should just buy a impala...Excuse me now Im livid! There was no more talk on purchasing a vehicle. I drove three hours to an infiniti dealership why would I purchase an Chevy. Not to mention I specifically informed Benji that I didnt want to apply with multiple banks. I specified one bank and if it didnt go through Im not getting the vehicle. Well per my alerts with Capital One 40 min after leaving this dealer. Benji ran my credit with 8 banks. I didnt authorize that manager to do that. Worst experience ever!

La
Review №84

J.J. in the device department is awesome.

Le
Review №85

Had nothing that interested me here.

st
Review №86

Best customer service in the nation and it shows!

St
Review №87

We met jeff if we decide to buy the biggest reason would be him. He is a cut above most in sales . He really knows his product and is super informative . We will be going back to see him.

Ra
Review №88

Very nice car

Vi
Review №89

Really nice salesmans

Ro
Review №90

Great!!

Fe
Review №91

Friendly staff

Da
Review №92

Rude!

Jo
Review №93

No vuena, I had a bad experience, I do not recommend this agency,

Information
22 Photos
93 Comments
4.3 Rating
  • Address:3625 S Campbell Ave, Springfield, MO 65807, United States
  • Site:https://infinitiofspringfield.com/?utm_source=google&utm_medium=listing&utm_campaign=google-my-business
  • Phone:+1 417-720-8363
Categories
  • Car leasing service
  • Car dealer
  • Infiniti dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:7:30am–6pm
  • Tuesday:7:30am–6pm
  • Wednesday:7:30am–6pm
  • Thursday:7:30am–6pm
  • Friday:7:30am–6pm
  • Saturday:8am–6pm
  • Sunday:Closed
Offerings
  • Oil change:Yes
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