Dont know how this place gets 5 star ratings. My daughters car has broke down 3 times in a month. Most recent she had it back for 2 days and boom broke down again. A car she pays $500 a month for that breaks down constantly....Edit..so after having my daughters car for an entire week they tell us its ready to be picked up. We make it as far as the gas station next to the business and guess what? Car makes a loud grinding clicking noise once my daughter tried to start it. Loud enough that the guy next to us at the pumps says.. that doesnt sound good. And to the rude Brittany. You are in the business of providing a service to paying customers. A young mother who has had her car 4 days out of the month because clearly the service department has no clue as to whats wrong with the car. And again Brittany to ask an adult if gas is in the car is quite insulting. So Brittany instead of getting attitude at frustrated customers try to provide a better answer to complaints. I dont know is not an acceptable answer. And yeah I will continue to post about this place because I think its wrong to take advantage of people.

Angela and Diane were wonderful. They made my experience friendly and very comfortable. They were understanding and so helpful. I’m glad I chose to come here for my new car!

Angela Mayhem made my purchase very easy and manageable. She came in on her day off to assist me and do everything to make it go smooth. She had answers for everything I asked.

Very great customer service! Diane and Ang were definitely the most helpful in my first car from a dealership and couldn’t of asked for anyone better!

Jdbyrider is the best place to go to and Miss Diane pain is the best sales manager ever

Juanita is always in good good spirits when I come there and the ladies in the payment department are always nice as well

They were amazing and very helpful with our family needing to get into a reliable vehicle at an affordable price . Straightforward and honest thank you so much for everything Angela&Diana

The ladies in the office were so down to earth and funny! I truly enjoyed my car buying experience && will be recommending them to anybody that asks me about a car dealership! Awesome atmosphere ♥️

Paid for one of my car payments while they had my car in maintenance for three weeks since I had to use the funds for Lyft rides during that time. Not that many companies are understanding or care about customers financial situations past Wheres our money, but these guys really made my day that day.

Antonio say guy and pain and Angela pay Mayhem at JD Byrider are awesome you guys should come here and do get a vehicle from these guys they are awesome are you placing a potato

Very friendly people willing to work with me to get me in a car. The car had a couple problems and they r going to fix it. Im in love with my car

Friendly environment great staff

She was A very helpful and amazing person .

All reps were amazing. They went above and beyond to get me exactly where I needed to be. They all made sure to answer all of my questions in full detail in a fashion that I would understand.

I just want thank everyone at JD by Ryder.All the employees there are funny, friendly, helpful, caring and just down to earth. Buy here pay here. And the best part of all every payment builds your credit up. If any purchases a vehicle from them after seeing this please mention my name. Im really thankful for Bria & Diane. They were so nice and helpful. I left feeling like I made a few new friends with an awesome Chevy HHR. Thanks so much keep up the great work!!😁😍😊 if you decide to get a vehicle from them mention my name please and thank you. Share a smile and God bless...

Love the company and workers, always professional and gets the job done right. From my experience dealing with them.

Diane and Angela Were absolutely amazing and fabulous the best car salesman I’ve ever had were helpful and kind and sweet and all the above if I could I would give them a raise

I just want thank everyone at JD by Ryder.All the employees there are funny, friendly, helpful, caring and just down to earth. I am getting a 2nd vehicle from them. Buy here pay here. And the best part of all every payment builds your credit up. If any purchases a vehicle from them after seeing this mention my name please

Angela and Diane was very helpful and warm welcoming I will refer others to these wonderful ladies and I’m very happy with my new van.

Juanita in service is always so helpful and nice. Very easy to talk to and she listens when I explain to her what’s wrong.

Great customer service they work with u and get you in a vehicle fast

Awesome customer service! Really work with their customers to make sure they leave satisfied!

Very friendly and helpful staff very knowledgeable thank you so much love the car

They are a friendly staff and great all around people! They helped us quick and promtly!

I just want to let who ever is reading this know how I feel about jd byrider in Springfield Illinois. I’m so happy and very appreciated at this time they went over the top and helped me in so many ways to get me a nice car I will always be a loyal customer to this location in Springfield Illinois. The service I give 200% well done. Dian is the best

OMG after being down without a car for about a month Angela and John were amazing. They walked me thru the entire process and I was able to drive off the lot with a car. I highly recommend J.D Byrider hands down. Thank you.

Angie and Diana were amazing very friendly and loving

These guys are the best I had been looking for a car and I had given up and these guys helped me and had me in a car within an hour and on the road. They are friendly and awesome, I had a blast, they made buying a car so fun. We danced on the show floor and they work with people that have bad credit. So if you are looking for a place to find a great car or suv with a great place to help i give these guys a 5 star 🌟 😉 cause they are great.

Very pleasant and helpful experience. Very happy overall

They helped my daughter get a new car. They were so helpful and nice. They got her into a car after so many other places werent willing to work with her.

Easy no pressure and met my needs for transportation

Great place to buy a car especially if your trying to build credit! Very fast and easy application process! Overall great experience!

Angela was very polite and helpful, I appreciate the opportunity..

Ms. Angela and Ms. Diane went above and beyond to get me into my van. Ms. Angela went out of her way to get my van and to make sure i was satisfied with everything. Many thank yous to both u ladies...

Diane & Sarah were VERY VERY HELPFUL!! Got us a nice car & they were very nice & professional 😊, I Recommend Them!

Byrider is amazing. Their staff are committed to professionalism and excellence.

Very honest people to deal with

Wonderful customer service! Polite, funny, honest employees. Would highly recommend to anyone!

Quick.. thorough... honest.. no one would approve me and these guys gave me a chance... will not forget..

I bought my car may of 2019. And as of today, I’m still taking my car in for the exact same problem. I pay $452 faithfully every month on time and all I get is the run-a-round. My brakes do not work and my car won’t stop in rain or snow. The abs system is no good. I’ve been kicked off of two transplant lists due to lack of transportation. I barley make it to dialysis

The whole experience was great! The staff was pleasant, super courteous and got me in and on the road in a short amount of time. Awesome environment and I couldn’t be more satisfied with the car.

Very helpful and helped me understand everything!

Recently purchased a car. They were very nice and informative with any question I had. And more than willing to look at and fix, if needed problem or concern about a vehicle.

Salesperson and sales manager were both great

My husband got a vehicle from this place but Im the one whos been driving it the whole time. After a short while, I told my husband, I dont know much about cars but Im positive theres something wrong with it as it makes all kinds of noise and it just drives awfullySo I had him take it back to them to get it inspected and get it fixed. The service light hasnt been on but all you have to do is drive it and youll see, something aint right. He took it there like 5 to 6 times but didnt fix it( because the warranty is still on). Then lately, it started driving worse so last time we took it for inspection which is last week, all of a sudden, they found whats wrong with it. Oh warranty is out btw. Dont trust this place.

Very helpful and super accommodating

Angela is the best, but everyone is really nice and truly works with you to get you in a car you want. 15/10 would recommend.

This place is the best!!! Everyone was so friendly and helpful. If you ever need help rebuilding your credit and need a good car to drive, this is the place to go!

They are the best ...! they really told me everything I need to know

Great service friendly people got me in something i like.. Thanks so much for your help!!!

Great service!!

Really needed to get into a vehicle, dealt with John Powell and he was absolutely amazing. Very knowledgeable, very friendly, and make sure everything went smooth. There were some things that needed to be fixed on the vehicle but he assured me that the service department will fix them free of charge, Juanita in-service is absolutely amazing I couldnt ask for better service I was in and out in less than a day in my vehicle was working great. Highly recommend JD Byrider to everyone. If I could give 10 stars I would.

Angela was great. She really made sure I was happy with my purchase.

If you have no credit/bad credit they will help you and rebuild your credit! I recommend them they are awesome!!!!!

Diane is amazing and was fast efficient and super nice. Easiest car buying experience ever. Thank you again !!!

Still am not happy about my service. I had to pay full price for my rental plus still pay my car note, so to me thats very unfair. This is about the 7th time in four months my car has been back for the same problem. Overall wish I would have waited to get a better car.

11/15/2019 took car in very minor repair. Took an hour said it was fixed. Same warning light came back on by nightfall.BBB time?11/08/2019 2nd visit. Found car I wanted and they remembered me and became very attentive. Repetition did not occur. Filled out credit paperwork and I asked how much was I approved for. They said I could have any car on lot!Sales people are not on same page. They use forms copied 5+ times and expect someone to read it let alone sign it. Very unprofessional. You give them the answer then they ask same question with different words. They dont even know what theyre saying.

I don’t like the way they run things. I had to wait a month to get my car serviced which they DO NOT SERVICE THE VEHICLES when they get them. THEY DO NOT CLEAN THE INTERIOR OR EXTERIOR OF THE CAR! I WAITED MULTIPLE TIMES TO GET MY CAR SERVICED FOR A MONTH OR MORE. They half way fix your car. They will only fix what you tell them about. They will notice something else wrong and just leave it and make you make a brand new appointment. Or they will only know everything that’s wrong and not fix it all at once.

This is my third car from them and I have never had a problem. Ive loved every vehicle Ive gotten from them.

No problems at all. They are very friendly and helpful

Ive been with jd byrider a year they have stood by they warrenty n i definitely am glad i went thru them

Angela Mayham and John Powell was WONDERFUL today! Thank you guys❤

Good place to get good running car thank you

Wonderful people & super service!

You should really try to avoid them. The rates are insane. And read the fine print!By “limited warranty” they mean they won’t cover anything on the car. But they will offer to repair it at their shop for a “discounted price”. Which turned out to be cheaper to get the car repaired at every other shop I checked.Worst car buying experience of my life. They are con artists who prey on low income families with poor credit. They claim it will help boost your credit score, when in fact it can only hurt your score not help. They don’t actually report to the major credit bureaus unless your late or behind on your payments. So even if you pay your bill on time every time, it won’t affect your credit score.I learned my lesson the hard way. Do yourself a favor and learn from my mistakes.

Awesome customer service!!! They were a little short handed and of coarse thats when everyone comes in. The lady was able to handle 2 sales at the same time and still give us the attention we needed and deserved! Worked with me on payments with my bad credit! Wonderful people.. most definantly have my returning service and recommendations!

Angela was amazing highly recommended

Place is awesome, great staff, kid friendly very nice people reasonable payments and buy off prices i really enjoyed my experience!

After a few trips to see what was available, I found the perfect car for me. It has a 2 year warranty also. I recommend JD Byrider in Springfield Illinois to anyone looking for a car. The whole team are fantastic.

Angela is an amazing woman. She helped the car buying experience go smoothly. I have the rest of the family buying cars this week with her too.

Bad business I wouldnt recommend anyone to get a car from there. If youre late they will pick your car up no matter what the situation is. So I wouldnt recommend anyone to get a car from them. Rip offs. Thanks Angela for the hospitality.

Bought a car almost paid off but there are some negatives to consider ...First of all almost 400.00 a month car payments for a 2005 car .. Secondly you are harassed by mail / phone calls for 4 to 5 years with payment reminders . If you are late they rarely want to let you slide by even a day late . Weve paid almost perfect payments even early and I was late once by about 4 days and had a tow truck down at my house. The car itself even though its older still in good condition, however the day we bought it we drove it straight home and when we went to go out again the car wouldnt start so we had to call them and get a battery out in. These are minor things but soon add up to be a lot . Most of the staff is amazing to deal with .. Thats mainly the only positive I can say right now . If you are a day late they will put you under review..or repossess your vehicle so keep this in mind. If you dont mind high payments this is the place for you. Another thing is we paid $200 to get the car off the lot but what they dont tell you til you are done with paperwork is you will need another 1000 or 1200 to keep it that same month.

They are really nice up there and the will work with you as much as they can. If something is missing that is needed they will let you know and give you time to get what is needed. I would tell anyone that is looking for a car to go to you guys.

They got me in and out very quick and I left with a car at a reasonable price thank you very much

Great people really friendly

Its a OK place for getting your credit up. But I was 62 dollars a month short of income so I was..I guess denied??. After getting the email to go to their location. But I will say theres always the option of buying cars straight out, it just doesnt help your credit score. So oh well guess I will stick to doing that. Oh and not much of a selection. Give it a try good luck

Please do not go here. Trashy vehicles for an outrageous price. They say they want to help you improve your credit score so they approve everyone at 3x the cars value... but its ok because it payments. Worst decision iv ever made buying a vehicle.

Angela was a big help she made sure I was satisfied with my car before purchasing would highly recommend them they were very professional and caring

Honestly Im really disappointed because I got my car and a day later it was acting up and wouldnt start. I went to autotune to get it checked and something was wrong with the censor... I went back to J.D buyer and told the tall black lady what autozone found and she blew it off and said the car had been repaired.. knowing that I will be traveling she then went back and got it fixed but I am now noticing Im going to be putting more money into the car then paying for it. Once again disappointed

Good people, there are looking to get you into a car asap. No matter your credit. Go in and talk to them and tell them Jonzel sent you...

They were great I was in need of a car and they got me in one for a reasonable price and in a really fast time. They even stayed late one night just so I could get my car very pleased with them

Great place great people always kind

Customer service was really good but the wanted 10k for a pt cruiser with 120k miles so that’s enough said

Dont have any problems with you guys and you guys have been good to us so far and I just want to say thank you very much for everything you have done for us

This by far has been the worst experience. John has been great but the service department gets a big fat zero!! Im a single mom of 3 and a traveling nurse. Cant drive my car half the time. Has been back in the shop 3 times for the same thing and still isnt fixed. im just going to give the car back and take the city bus. Atleast i know its reliable. Very sad.

The staff was super friendly and helpful... They were life savers.. Mike, Diane, and John went above and beyond to assure I walked away with a vehicle

Staff greeted me seconds within walking in the door. Very professional and friendly! Answered all my questions knowledgably! Definitely would recommend anyone going there!

Its a typical buy here pay here dealership. Theyll get you approved with sufficient income, but it will cost you, a lot. If youre expecting $100-200 payments, dont bother unless youre willing and able to go higher.

Everyone was AWESOME! GO SEE BRIANNA THOMAS!!!

Theyre very friendly and work with you. They are very positive and understanding. Nikkie and John S. are very wonderful people to be around.

Great people! Very professional and resourceful! Would recommend to all my friends and family!

Very helpful did everything they could to get me in a vehicle no complaints

Im Tiffany Carter I work here and I am a great sales person I will hook u up with a nice car I work here Monday Tuesday Wednesday Thursday and Friday and Saturday from 9:00 to 6:00 when u come ask for Tiffany Clark and I will hook u up with a decent car.

All the cars costed the same, 10,000, regardless of any cosmetic flaws or types...but the staff was willing to work w/ me on getting the car. Payin more than Id like, but I was in dire needs of a car...

All the employees there are so kind and so sweet especially the girls in CNAC! The service department is great! I highly recommend Jdbyrider in Springfield!

Love this place! They helped me get an awesome car!

Great manager honest and professional

They were great! They gave me a great deal on a new car, with a warranty and everything else, love them & highly recommend them!!

Everyone was very nice and did whatever it took to get us our 2nd car

Decent Cars for Decent Prices. Beware you must bring your own financing