Great folks wouldnt go anywhere else 🎯 💯

I am updating this review because once the new owner got involved things have been very different. I believe Mark is trying to run a company with good customer service. Mark has called several times for updates and plans to fix the dishwasher himself. Now, as far as BOSCH is concerned- still very disappointed! Thank you Mr. Appliance for working to make sure your customer (us) were satisfied with your services.

Just a great repair service! Well organized, knowledgeable service technicians, great value! At the sorority house, we have them on speed dial!

Mr. Appliance came out to replace our heating element in our dryer. I asked about having the dryer vents cleaned out too. The repair man told me he couldnt do it that day but they could send someone out in the next week or two. He had me prepay for the service we spoke about. I was never contacted by Mr. Appliance. They took my money but never came to clean the air vents. After about a month of waiting I called to ask for a refund instead of the service. They seemed to be understanding and told me that they would refund my credit card. It has been almost two months since the service charge. They still havent refunded the money. I have tried to call and they havent returned my calls. I will not use a company that manages this way in the future.

The service was highly professional and the service person was very courteous!!I would definitely call them again if needed.

The business customer service is high quality and the technician was pleasant

Oh roughly a month ago our freezer went on the fritz so, we called a different company and got the run around. We searched around and found Mr. Appliance and man did we hit the jackpot. They have been right on point, very polite, courteous, very informative and well within anyones budget. Jeremy was super cool, talkative, and walked me through everything that he did and what needed to be done. Mr. Appliance keep up the awesome work because a company like yours is far and few in between. Thanks Guys!!!!

Very knowledgeable repair man

Very good service.

The experience was good. Very informative and helpful.

The repairman arrived at the time promised. He was knowledgeable and explained what was happening and what parts were needed. He ordered them and will return and fix my refrigerator when it comes in.

I had them come out and diagnose my washing machine a month ago and paid the fee, asked them to do the repair I was told when I called that same day, that the part was being ordered as we spoke. 2 weeks later, no calls, no show. I called them and was informed that the part was on back order and I requested updates and was assured that I would have them. Another 2 weeks, still nothing I wouldnt ever recommend this outfit

Great company with great service. I call late at night and they set up an appointment for the next day. I got an email and a text showing me who the technician would be. 20 minutes before the appointment I got an alert that they were on the way. When Dan the technician showed up he was kind and even put on some foot covers to protect our floor. When he finished, the billing was easy and he explained the repair in detail.Perfect execution and excellent service. If you need help getting your appliances this is your new appliance champion.

UPDATE 2/4: I WAS NEVER CONTACTED BY MR. APPLIANCE AS PROMISED SO I CALLED ANOTHER APPLIANCE REPAIR COMPANY. THEY SHOWED UP AS PROMISED 2 DAYS LATER. MY MICROWAVE WAS FIXED IN 20 MINUTES, NO PARTS REQUIRED, AND A TOTAL COST OF $79!!!! I highly recommend you call Service Brothers Appliance Repair instead of Mr. Appliance.I am very troubled about my experience with this company. I contacted them about repairing my microwave. The door latch had broken so the door won’t shut. They were quick to respond to me at first and I was pleased. However, the gentleman who came to my home was very unfriendly. He didn’t touch the actual microwave, he just googled some stuff and then told me it was going to be an expensive repair so I should see if I had an extended warranty for it. He charged me for the visit and told me it would apply to the work if I did t gave an extended warranty to cover it.I called the office a couple days later to affirm that it was not covered under warranty and I want to make sure the parts were ordered. I had to leave a message. That was weeks ago. I have called and called leaving messages with my work number and cell. I have gotten a couple messages back from them just saying to call.Today, I finally got through and was told they could not get parts for me so I should try calling another repairman. I asked if the parts were simply not available at all or if they were just having difficulty getting things because of Covid, which I totally understand. She, Paige, said they just couldn’t get them. So, I suggested that if I am able to get the parts, are they still willing to do the repair because I was told that part of what I paid would apply to my repair. She said, no, the money I paid was just for the guy to come out.This company had a lot of really positive reviews so I don’t want to leap to conclusions such as theft and impropriety, however, something is not right here! Why would I be told to contact another repairman if the parts were totally unavailable? The microwave is only a few years old. I have never been rude or difficult.Paige told me she would have Curtis, the owner, contact me within 48 hours to figure out a resolution. I hope that I can then come back and update this review more positively. 🤞UPDATE: 1/19/21 (6 days later). I AM SAD TO SAY I NEVER RECEIVED A CALL BACK FROM CURTIS OR PAIGE. I AM COUNTING MY LOSSES AND TAKING MY BUSINESS ELSEWHERE. I RECOMMEND YOU DO THE SAME BEFORE YOU EXPERIENCE THE SAME EXPENSIVE DISAPPOINTMENT.

Responsive. Any issues have always been resolved quickly and satisfactorily.

Used someone else because they didnt return my call until a day later.

I had an appointment on 8/25 between 8a-12p for someone to come look at my dryer. No one ever showed up or called. Yes, I received an appointment confirmation email when I scheduled days before.

Very professional. Never happy when things break, but Mr. Appliance is taking care of it. I am very pleased.

Great guy

Jeremy was great, I want to say that off the bat. My issue is with communication. 1 shock was ordered instead of 4, so the rest needed to be ordered. Fine, stuff happens. BUT LET ME KNOW! Dont leave me hanging, wondering whats going on and why its taking so long! Dont make me call to find out whats going on. I would not recommend this company for that reason, and that one alone. COMMUNICATION.

They had the parts we needed. Held them for us for 3 days. Great prices, friendly staff.

Very professional and prompt. Daniel, the service tech was outstanding in his explanations, kindness and work provided. Appreciate this company taking care of the warranty paperwork themselves. I would highly recommend both the company and Daniel to repair any of my appliances. Will be using them in the future.

Chris was great. Nice guy. Knew what he was doing. Did an excellent job of fitting the repair into the Churches budget. We were able to do a killer workaround. Will be using them again.

Im not one to give a poor review, but when my refrigerator wasnt working properly they came out twice to diagnose and try to correct. They assured me they could fix it and ordered the part. Kept getting the run around about when they would be out. Kept pushing my appointment everyday for a week and a half. Poor service and nothing was ever fixed. 3 weeks after trying to get all fixed I asked for a full refund.

I called on behalf of my mother-in-law and she was more than overjoyed. An appointment was set by phone with a very professional and polite women, and the tech called my MIL to verify and arrived at set time and repaired my MIL washing machine quickly and for a reasonable price. I would not hesitate to call again in the same situation.

The technician was very knowledgeable about my washer. (It is a machine they dont usually work on.) He ordered the part and when it came in they called and set up a time that day to fix it. He was on time, very friendly, and cleaned up any mess that was made. I highly recommend them, and will definitely use them again!! Thanks Mr. Appliance!!

They never returned my phone call.

Excellent service! They didn’t try to sell me something I didn’t want. They did a thorough diagnostic on my stove, answered my questions and let me make a decision that works for me. Highly recommend them!

Our repairman was very friendly and able to complete the repairs we requested. Excellent interaction.

Chris was great! Professional, on time, explained my fridge repair thoroughly without making me feel stupid. Would definitely recommend to anyone needing repairs done right! Will call them anytime I need repairs!

The repairman explained what needed to be done. He arrived quickly after we called and repaired our dryer without us having to replace the door. I would definitely hire Mr. Appliance again.

We had a problem with our front loading washer. The tech was knowledgeable and immediately diagnosed the problem. The company worked with LG to fix it under warranty. Parts came very quick and the labor was done the next day. We will use again.

The whole process was great, even though our washer required more work than was worth doing. I couldnt get any other repair guys around to answer or call back. Mr. Appliance answered the first call, scheduled our service right away, then sent me a text and email of what my technician looks like. The technician was on-time and very curtious. He was very knowledgeable and helpful. It was $89 for the guy to come out and trouble shoot, but well worth it.

I’ve been needing my dryer vent cleaned and the exterior louver replaced but didnt know who to call since the exhaust is 15’ off the ground. I came across Mr. Appliance in Springfield. They did a great job with both (professional, quick, anxious to help, and less $ than I thought) and also fixed my large BBQ pit while they were here. They are part of a larger group called Neighborly that does basically every kind of home services. Glad I found them!

Ill try to keep this short - the people at Mr. Appliance have been AMAZING each step of the way! It was easy to schedule the appointment to diagnose the rust on our LG washer and Chris was an excellent technician! Amanda and Keena have been very patient in the phone, even guiding me through the horrible process of dealing with LGs customer service. The Mr. Appliance team made sure that LG covered the parts and labor, so no cost to me!!!!They are still working with LG due to the multiple issues weve had! I highly recommend the Mr. Appliance team in Springfield!!!

The repair service guys went beyond the call of duty. They were polite, knowledgeable and explained the problem. Ill continue to call your company anytime an appliance needs attention. Thanks for the prompt attention.

Good company. Did work for our LG. Excellent upfront service.

Mr. Appliance thank you for having integrity and assuring me that if I had any questions about anything that you guys were totally happy to help! You guys are truly a good company.

Easy to deal with and communication is spot on and great to deal with. Tech was nice. Also the part came in early and got it done before we expected it to!

We have learned that L.G. is not the product to purchase. But with the help of Jeremie service rep. He finally got it fixed. Each of the times that Jeremie was here at the house because L.G. told him incorrectly he was extremely nice and knowledgeable. After 5 weeks of L.G. lack of knowledge jeremie finally won and Im back up and running. Still waiting for my refund.

They had to come three times: initial estimate, proved to be 2-man job, then for actual repair but did so professionally and completely. Pleased with the work and we are back up and running!

The repairman was very well trained, and knew what he was doing. He cleaned up what little he made. I would recommend Mr. Appliance to anyone who needed this service.

Washer stopped working in the morning, service tech at the house that afternoon 👍. Pump ordered and installed the next business day! Excellent communication and service from both the office and technician...highly recommend this company!

Great repair, very nice technician, my wife loved that they sent a photo of the repair tech that will be doing the repair the day before so we know who will show up at the door.The repair tech showed up at 1:20 PM and diagnosed the problem, had the part in his truck and the dryer repaired by 1:38 PM. My wife messages me and asks if she should just put the $209.36 cost of the repair on her credit card....OK, No...Clearly I need to talk to him to figure out what was so easy to repair that it only took 18 minutes to do, but still cost over $200... So I talk to the repair tech directly and he informs me that the part was $75. I note that it sounds very expensive for a roller. He told me they can only use OEM parts from LG, because they have a contract with them, and that is the price they were given. I like to play with my cars so I understand the markup on OEM parts over aftermarket so I dont complain, BUT I asked why his 18 minutes of work cost me $134.36. He proceeds to tell me that they jobs are all coded into the system and the rates are all preset, he didnt set the price, or the rates. He agrees the rate is high for the time, so he adjusts it down to just $74.39 for labor. Still high in my book, but I understand they need to make money. I thank him and give him my card number.Later however I go to look up the part number that I paid $75 for and found the exact OEM part (Part# DC97-16782A) online for exactly $12.40. I even found it for as cheap as $4 from a 3rd party. So the moral of this story is if you are in a hurry and price is no object then these guys have an amazing service; however, Im still more than a little irritated that I paid $153.89(with tax) for a $12.40 part and 18 minutes of work.

My experience was very good. I will highly recommend them to my friends!

Figured out the issue fast got part ordered and back in and my ice maker back in working order. Technician was polite friendly and knowledgeable.

Very professional. Upfront about costs. Fixed our dryer and refrigerator in a timely manner

Have used Mr. Appliance twice now. Jeremy did a professional job at quickly diagnosing the problem and was able to quickly get the parts necessary to repair. May be a little more expensive, but may be worth it. Very professional.

Our washer had a cracked drum and we called Mr. Appliance the day after Christmas. Jeremy came ou6 and charged 90 bucks to tell us there was no way he could fix or replace it and offerred no advice. My husband fixed it with JBwaterweld.Fast forward to today, I called Service Brothers due to an issue I created by overloading the washer. Service Brothers fixed my problem easily and actually informed us that if I ever have problems with the drum that they indeed can order a new one and replace it for us.Mr. Appliance is a scam. They lied and said the part was unable to be ordered. Service Brothers checked and its just a factory order so it takes longer. Save your money and Go to Service Brothers!!

The technician Dan was very professional, diagnosed the problem quickly, and gave sound advice for us to make a decision and move forward.

Tricky issue with a Whirlpool refrigerator water dispenser but Jeremy got it resolved. We appreciated his patience and persistence.

Salespeople were very knowledgeable and had the parts at hand when we walked in. Parts were correct and reasonably priced! If you need appliance parts, this is the place to go!

I had a problem with the icemaker on my fridge and Chris from Mr. Appliance was super professional. He arrived before my schrduled appointment and worn butties on his shoes. Took care of my problem right away. Very impressed.

Also, repaired dishwasher with a special order part.

Very quick and professional. Handled everything within 24 hours including warranty paperwork.

Great work speedy service would call again anytime!

Done excellent job, friendly I would call back for service again, thank Mr, Appliance

The technician did what was asked of him. He explained what he was about to do. Did what he explained. We will have him back for a list of things needing to be fixed.

Was able to diagnose problem in less than 3 mins. Dont ever buy any appliances from Lowes there 10 minutes of training will cost ya a service call. Thank you Mr Appliance.

Efficient and helpful Ill use their services again

Speedy, efficient, and professional service. An exceptional technician!

This company obviously cares about their customers. They provide excellent service AND are very effective communicators.

Very professional. I liked how you recieve a text when they are on their way.

Needed dishwasher repairs. It was done and completed in less than a few hours. Thanks Curtis!!

Prompt and professional.

Very nice and knowledgeable. Knew how to get it done right the first time.

Quick, knowledgeable, friendly and owner lives in same housing area.

Quick response, polite, honest and a clean cut technician. I hope I dont need anything like this in the near future but if I do I will definitely be calling Mr. Appliance.

Very disorganized, poor communication. no showed scheduled appointment twice.

Great, on time, fixed the problem.

After a lot of broken promises and double talk and a washing machine that still doesnt work, I get a call begging me for a good review if they bought the right part and installed it. Complete shysters! The first tech came and fiddled for an hour maybe. Said it was an actuator when we very plainly found through research and multiple phone calls that the timer was bad. Ok lets do it. Promised to be back Monday or Tuesday. Wednesday rolls around and a different tech shows up with no part and no knowledge of our problem. First tech comes back Thursday with the part, installs and leaves within 20 minutes without testing. Lo and behold washer is still doing the exact thing that we called about. My wife calls multiple times to find out how we remedy this and receives no call back for 4 hours. Fast forward to the begging for a good review. After questioning the person on the phone for a while and asking legitimate questions, he proceeds to tell me never mind, were just going to refund your money. You can go buy a new washer. Really? Dont bother with these guys. Maybe theyre good in other towns, but theyre pretty typical for fly by night repairmen in Springfield . Dont let them eat a week of your time like they did mine. I knew I shouldnt have cheaped out and went with a reputable company. My machine would be running right now. Lesson learned.Edit. Now a week later and a reputable repairman comes to look at my machine. He actually takes the time to read problem codes the machine is throwing and lo and behold no parts need replacing! Water line clog and my kids were stuffing the machine too heavy. Apparently these guys just throw parts at a machine until a fix sticks. At your cost! Now I understand why the manager got so edgy with me and decided to refund my money (wich hasnt been recieved yet) as soon as I start asking valid questions. Pretty sure he was trying to talk my wife into buying a machine from him and hell take ours away. Then turn around and fix and flip it. Please, just dont. Pay a little more for a real repair service that has reviews that arent fake.

Technician was very knowledgeable and completed the repair quickly.

They arrived on time and provided us an accurate estimate

This is an edit. Please READ!!!I found out after my post that my call went to a closer office since I live in Aurora, the MONETT office services my area. It is my understanding that each of their locations schedule the repair/pickup of your appliance. Since my appliance was a KitchenAid mixer, I just dropped it off on Friday afternoon. They did not have the necessary part(s) and had to order said parts. RAZZLE DAZZLE the parts came in Monday afternoon and it was repaired and I got there to pickup with plenty of time before the closed 5pm.Now that is what I call SERVICE! I will definitely be a repeat customer. They told me I had a ONE YEAR PARTS & LABOR WARRANTY. Reasonable prices, friendly staff (JESSICA & MARK), Courteous, everything you could ask.Thanks again Jessica & Mark. You folks ROCK.PLEASE CONSIDER Mr. Appliance for your next repairs!!!The Springfield office NEVER called back and the office was by appointment only. I filed a service request on line and Jessica from the Joplin/Monett office called be back promptly and emailed their address to me. I got to the Monett office and met Jessica and Mark who both were very accommodating.I HIGHLY RECOMMEND THE MONETT OFFICE and look forward to additional business with them in the future.Thank you Jessica & Mark. Im truly blessed to have crossed paths with you.

Very reliable service very reasonable price I would recommend mr. Appliance to anyone if you need appliance repair give them a call

Great advice, super nice! Will definitely use when needed in the future!!!!

Mr Appliance is so good, I appreciate them so much. Need service they are the team to call

The service tech Jeremy was very professional. Put on shoe covers and took care of the problem very quickly.

Smh.. Not even going to waste the time

90 bucks he had to Google code to tell me motherboard. Never again

Very professional on time and great service

Very professional, I will use them again

Great experience!

Responsive to calls.

Great job!

Friendly service and honest

Came in and got the job DONE!!

Prompt and professional