It has been without any doubt one of the best customer service I have received in my life. Lead Technician Logan Harvey was so professional and supportive helping me find the best solution to my particular case. I highly recommend anyone to stop by this UBREAKIFIX location when in need for technical support or repair service. Simple the best. Mr. Logan Harvey, deserves most of the credit for being so professional, customer supportive and solution focused. Thank you Logan.

By far some of the best customer service I have received. I dropped my phone, which I use for running two businesses. I called around and no one had the parts or could get to it timely. I was referred to U Break I Fix by a friend. I am so glad they did. Not only, did they have the parts, but they were able to fix it, same-day, and at a reasonable cost. I spoke with Logan over the phone. He was so knowledgeable, helpful, and had impeccable customer service. He talked me through the process, the costs associated, and offered great recommendations. You guys have a customer for life. I cannot begin to thank Logan enough. You guys have a rockstar employee in this guy.

Juan did a great job on my iPhone. Definitely recommending to other ppl!

The best customer service experience Ive had, my Galaxy phone got bricked by my son and I brought it in I was immediately helped by Lenmar. I explained everything to Lenmar and in no time he was able to get my phone going again. I would definitely recommend 👌

Fixed the black screen of death on my Samsung S21+ within an hour! The guys were friendly and fast. Only thing is having to wait on Samsung to approve the fix. Almost delayed the pick up of my device but Chris made extra efforts to email them and get the process expedited.

Brought in my Galaxy s9 to see if they could fix it. They said they could reflash the software ($50) but would have to replace the cracked back ($100), but they didnt have one in stock, so they wouldnt do it even though I had a brand new Original Equipment back that I had purchased online for about $10.They could have helped me, but apparently couldnt be bothered with such a small paying proposition

Chris was very helpful as soon as I walked in UBREAKIFIX. He made sure my claim was in the system and stepped right up for the task to assist me with my issue. He went above and beyond and I’m grateful for his service. If you have any issues with your phone make sure you come in this business and ask for Chris!! Located on Louetta!

Staff was friendly and answered my questions in a kind manner. I needed screen replacement, took a few hours, and got it back looking good. Expectations met. ✅ I have Google Preferred Care so my payment wasnt very expensive, if you dont have any insurance for your devices it might cost a bit. Hassle-free and convenient!

Dylan was our tech and he was AMAZING! So helpful and friendly with a super quick turnaround. We will definitely be using this place for all of our electronics repair needs. Highly recommend!!!

I brought my phone in with a broken glass. They not only fix the glass but the upgraded it to a stronger glass.

Came in yesterday for a screen repair. Had to schedule a different service but Logan was a superstar! Very empathetic and knowledgeable. Really wanted to help me get what I needed and was super pleasant.

Im pretty irritated with the place because I dropped my daughters phone off yesterday to have the screen fixed around 4:45. The guy said that it would take a couple hours to fix and he didnt know if he would have it done by closing. I told him that was fine and asked if I could pick it up the next day. He said yes. I just sent my daughter over there to pick up her phone and they are closed way before closing hours. They did not give any warning, any reason, and now I dont know when theyre going to be open. This is really bad business.

They wouldnt even give me a written estimate to turn into my insurance company.The person making the decisions would not even come out and talk to me.Furthermore, they are way too expensive. Go to Best Buy and get better customer service.

Went in preparing to spend $75 on a charging port replacement and I was met with a kind, informative employee who solved the issue I was having by cleaning my phone for no charge. I waited no time at all and had an overall pleasant experience. I felt relieved by the fact that the employee was willing to approach the issue without having expensive procedures in mind, demonstrating a very refreshing, customer-first attitude.

This is not a game console repair shop. It took over 2 days to be told that my X1X needed a part & they couldnt repair it. I took it to Game Guys & my console didnt even need that specific part. This is a great phone, tablet & ipad repair shop. But not for consoles.

I needed a battery replaced for an iPhone 7. Sean was fantastic! He was super friendly and personable. He also made me feel better about having the exact same phone for over 4 years and not realizing that it wasn’t an iPhone 7s like I initially told him lol. I appreciated how he took the time to answer all of my questions and was very relatable to my cell phone struggles. I would highly recommend Sean and this location.

Great Service! Helped me out in a very fast and effective manner! I would 100% recommend these guys and will be coming back for any device repair needs. Chris was an excellent help!! I can’t thank him enough!

Chris and the whole team were great through the whole process from beginning to end!!! Im so glad my phone company recommended them!! I definitely will be using them in the future as well as recommending them to others! Thanks again guys for saving my phone and the day!!!

The manager fixed my screen super fast because he knew I had to be at work. Would definitely recommend him to anybody in the spring/Houston area.

Wonderful - I only had to go an hour without my phone to get the screen fixed. Excellent service. Very happy!

Chris did an amazing job on my phone! He was fast and extremely knowledgeable about what needed to be done to fix my phone! He also got a glitch with the EMI number that my insurance made! This location is awesome! I’m so thankful! My phone is back like new!

Excellent service, Very Helpful with my issue in a very short time.👍💯

I took my PS4 that had some power issues but still work. Well after they try to fix it and return to me for 4 times. They could find the problem after they mess with it for almost 2 months and all I got it’s a broken PS4. The crazy thing there is they told me we can’t do thing, I spoke to the manager and told him I brought a ps4 that show display and there giving me one that doesn’t show anything. He’s response was call corporate we can’t do nothing even though they broke it. Worst place to get your stuff fix!!!!!!!

Shaun and Logan were great to help me with my phone issue and with putting on a new screen protector.

They fixed the phone in a timely manner, my only complaint is they dont take time to confirm your warranty with your device. Theyll take any reason to get more money out of your pocket

Had Assurion insurance which is a joke but the bigger joke is this store. Lazy employees who straight up lied to my face. Wasted 2 days running back and forth and still have a cracked phone. Hope this place closes would rather cut my hand open with the glass from my phone then ever go back. Throw this store in the trash.

Logan was amazing. Quick & easy with great customer service . Thank you!

They were quick and made the process so easy!! Loved it

Great and fast service!! Dropped my phone off and within an hour I was ready to go! Chris was professional and great!

I signed up for the protect plan and they were amazing. Very helpful.

Technician came out to fix a chip in the phone screen yet didnt properly ground the device so it fried the motherboard on my husband phone. No offer to replace the phone and wouldnt return our phone calls afterwards.Would not recommend the Spring location to anyone. ;/

I was sent here by Google for a warranty claim on my Pixel and there was a lot of confusion on the issue and long story short this store went above and beyond to rectify the issue. Will come here again for any other repair needs.

Great customer service 👏 very informative and transparent pricing

Revision of my original 1 star review. Shortly after replacing the inductive charging coil on my phone the issue repeated. I was able to inspect the input on the motherboard and discovered their initial diagnosis was correct, their was a faulty connection on the motherboard causing the issue not the inductive charging coil. The phone had to be replaced.Props to these guys for having the experience / intuition to know the issue.

This company has the wrong business model to protect the security of your phone. I drove to this location to get a cracked hardware screen fixed on my I-phone. They have an office counter and some hidden place in the back to work on it. They would not fix it unless I gave them my pass-code for the phone. Why do you need a pass code to replace a physical screen? I can turn it on for them when they give it to me and they can turn it on to see that they get the pass code screen and it works.Phones are security devices today. This company has not figured that out. People get two factor security codes sent to it for your bank accounts and stock accounts if you click forgot password. Your emails are likely all exposed another part of security.This is no way in my opinion to run this type or service. Best if you backup your phone and wipe your phone before you give it to them to repair. They need change their business model to insure the security of your data.

I like this place as they fixed my broken ipad so quickly that I didnt think it was possible. thanks!

Chris handled my repair quickly and the device was returned like-new. Very happy with this service! Thank you Chris!!

I brought my phone in under warranty to fix a display issue. There were no other issues with my phone. Under the condition notes, they also acknowledge Very good. No Physical damage. Little to almost no cosmetic wear. But later on my paperwork, I noticed a $50 amount due. I went back in to the store and asked about that cost because it was supposed to be free. The guy came back with my phone and said it was good I came back in because there was physical damage on the outside of my phone so they couldnt fix the display under warranty - it would be $304. When I told the guy there were no other damages on my phone when I brought it in, he said, I dont play those games. I said Im not playing games either but he refused to do anything else. Never trust this company or at least service tech: Chris D. SALE: 12231810

They got my phone fixed quickly and it looks great. Dylan was very helpful and got me taken care of

The dude was very patient. In explaining how her new phone functions. She was not listening to me. All seems ok for now until she locks herself out again.

Drove down there twice for what was supposed to be walk-in service. Both times didnt have the part even after telling us they did on the phone. And it is a new 4a--not a rare phone... At least they were polite, but call before you risk going.

Chris was awesome, fast and informative. Great customer service! Thank you

So I left my phone with Samsung for over a week and they were not able to fix it I called you break I fixed they were able to get the parts on reserve for me same day and were able to fix my phone in 2 hours I regret not going with them sooner and getting my phone fixed quicker I want to thank you breakdown I fixed for being so professional and helping me and even understanding when I was stuck in traffic they didnt get mad that they were gonna have to hold my phone one more day they were excellent to fix my Samsung note 20 ultra phone and I have no arguments against them they are a good company to work with

Chris was very knowledgeable and poignant. The customer service was top quality and previous issues were handle in a more than satisfactory manor.

Excellent customer service and pricing. Highly Recommended.

I had a small piece broken off in my charging port. Walked in, Logan greeted me, fixed it right away, out in 2 minutes. Thank you Logan for the great service!

Great staff! Very helpful and knowledgeable! Omar was great!

Very professional excellent service helped me with the problem of my mobile that I was struggling a long time ago quickly and efficiently. I recommend him 100 percent, very pleased and satisfied with his work.

My daughter dropped her Google Pixel 3a phone and, of course, it broke. This was a Saturday night, so Sunday I started looking for options to get her back up and running (we are all lost without our phones these days. Shes drives and I hate her to be without a way to call. Anyway, through the Google store, I found out that uBreakiFix is the authorized repair center for the Google phone. They have a wonderful online chat system that helped me find out that the phone was fixable and then gave me a quote and referred me to the closest location. I called and they told me to bring it in. This was at 2:30PM on Sunday. At 4PM the phone was repaired with a new OE screen. Looks and works great. So easy and the people there couldnt have been more helpful and nice. We were so glad we didnt have to go through the trouble of buying a new phone and all that that involves. Would definitely recommend.

Brought my Galaxy s10plus for a screen replacemt. They did a great job and had it done in under 2 hours all with samsung oem parts . I recommend this place as they are Samsung certified and fast.

Great Service! Quick responsive and phone works perfectly!

Prompt and professional. Good job!

Amazing and so very kind and patient with a unknowable old lady. Would tell anyone to get answers here.

I showed up at 5:00pm, very close to the end of business, however this young gentleman was very professional, even though they were overloaded with lots of work, they took the time to fixed my phone.If I would of have taken my phone to a dealer, for sure they would of tell me that it wasn’t no fix for it.I recommend this place 💯% to anyone.Best place in town.Support small local businesses.

Chris help getting my phone back work

It wasnt bad service it was way overpriced

I do not recommend it, the screen goes black

Took my Samsung S10 because of battery issues. Thought that I might need to replace the battery. They ran some test and said that the battery tested normal and that the drain was probably due to apps running in the background. He explained to me what to do. This place is great! Always helpful and professional.

This place can fix just about anything.

Great customer service fixed my iPad

Had my galaxy s10 plus in for a screen replacement through an Asurion insurance claim. Phone was repaired within a few hours and even had a screen protector installed on it. Friendly staff too

Did great job does insurance job for assurion

Made an appointment several days before our all device info for appointment. Drive 30 miles to get here. No parts. They couldn’t of let me know that?

Forest is top notch. Great people.

Phone broke from a fall. Repair was quick and professional. If youre concerned about social distancing, they do a good job playing their part to keep others safe. Would definitely recommend again.

Had them replace a shattered screen and battery on a Pixel 3. Had everything in stock and insurance covered both. They were super quick (couple of hours) and did a fantastic job.

Logan did a great job! Thanks.

Very nice staff and fixed phone very quickly. Hopefully wont break my phone again but if I do, Ill go there.

They did an awesome job, didnt wait long at all, definitely recommend. Everything works, no issue at all, Im so glad to have my phone back to normal.

I called one day and told them what was wrong with my Xbox One (wouldnt power on). They told me I could come in and they would test it with another power cord they had. I went in the next day after work and they did just what they said. Tested my Xbox One with a new cord and it came on! No charge for this diagnostic. Great service! Thank you!

These guys a fix a phone with the quickness, they also provide basic repairs on gaming consoles also.

These guys do an awesome job. Ive used them several times over the years and they have always done excellent work in a timely manner.

Great job! Fast, professional, clean environment. Third time using them with phone insurance.

Forest was great. Polite and professional. Will be using again when needed.

Bought the Samsung galaxy s20 ultra 9 weeks ago. Microphone went bad and I went through the infuriating process of dealing with my cell provider as well as Samsung because Im within the 1 year warranty. It was a horrible experience but I was told I can bring it in to uBreakiFix. I came here. Omar helped me and the process could not have been easier. 10 minutes one day to run diagnostics. 4 days later my part was in, dropped my phone off and it was repaired withing a few hours. Paid nothing as it was warranties by Samsung and these guys are authorized so it didnt void my warranty. Works like a charm. Omar is the man, this place earned my return business forever.

I rarely write reviews, but uBreakiFix in Spring, TX knocked it out of the park! My phone is more than means of communication, it is an essential work tool. I would rather lose my wallet than lose my phone. So, when my phone eats itself in the middle of the Shelter-in-Place/Work-From-Home/Global Health Pandemic, I am pretty much cut off from everything.I was seriously annoyed when the phone manufacturer referred me to a repair center rather than sending me a replacement. That said, I walked in today at 4 PM and was greeted by Casey. He was pleasant and patient while I complained/explained to him all the steps that led me to his storefront. He listened then verified every symptom I listed. Casey told me it would require a new board and several hours of work, but that he had parts required and he would get right on it. I was told my phone would be ready by mid-morning the next business day, which I found to be reasonable.Just over two hours later, Casey contacts me to let me know he is finishing the final diagnostics, and if I show up within before closing, that I can pick up my freshly repaired phone. I drove back to the uBreakiFix store and Casey handed back my resurrected phone. He let me know that the repair was at no cost to me, as the phone was still under warranty. I was more than pleased that I was back in business within three hours of my initial visit. I really couldnt ask for more. From one technology professional to another - Casey, you rock!

Simple and straightforward things to the insurance covers that I had. The first guy I dealt with was very friendly explained everything and gave me a time of completion. When I went to pick it up oh, and I was actually early, Not only was it ready but the other guy I dealt with was super friendly very jovial and pleasant. Although I dont ever want to go back there again because I dont want to break my phone, if I do I sure as hell will go back to these guys!

Logan was very helpful

Antonio came to my house, very professional, did an excellent job! I love that they come to your home and fox right on the spot! So convenient...

I ordered a battery replacement for my Google Pixel 1 and, although I had to call them after a week to ask if the part had arrived yet, the process was quick and simple, and the repair was done within 2 hours of bringing it in.Overall, Im very satisfied and would definitely recommend to others, especially if they own Google or Samsung phones.

I had already paid my deductible to get the screen on my phone fixed, came into the store and was told that to fix the screen would take 3o minutes or so, but they closed in 20. Too bad for me that I was leaving on vacation at 5 a.m. the next day. Garbage customer service.

Omar was fast,friendly, and efficient. Definitely happy we went here.

Quick service, would definitely go back for repairs again. (Android, Galaxy Note 10)

I great place to come.

Very impressed! My cell looks brand new and the repair didnt take long at all.

Great staff. Repair was done in under the time that I was quoted!

I was referred to this place through Samsung, as it is a certified Samsung repair location. However, when I showed up they told me all that they do is plug it into the Samsung machine and let it run its report. Well they said I had mother board issue and that the machine notified Samsung. When I called Samsung they had no record that I went here. Instead of wasting my time I decided to troubleshoot The issue myself. I found a corrupted app and when reclining it fixed the issue. So basically, this place misdiagnosed my issue, didnt report it to Samsung, and wasted my time.

Walked in and they took my iPhone for a broken screen repair right away. They took about 2 hours and the looked like brand new. After a month now with my phone Im not so sure they used Apple made parts like they claimed. The screen brightness a bit lower even at full brightness than before. The color of the white has a slight blue hint to it. When I am scrolling though web pages it does the hard click on the screen even when I’m just sliding my finger on the phone.In short, uBreakiFix is really easy to deal with and has good prices. They will repair your device like new. Whether you care if its with official Apple parts thats up to you. My phone its the 8+ so Im fine with these little things while I wait for a new phone.

Very good

Went here a while back to fix my iPhone 8 screen with my att insurance, not only did they mess my screen up even more when they tried to replace it with a defective screen they broke the back of my phone and did not claim any type of responsibility for it. Ended up going across 45 to get my phone fixed because I needed it ASAP. Hopefully in the future I will not need to go here to get my phone fixed.

This place was great. We brought my husbands note 9 for a screen repair and they did an excellent job fixing it. They also installed a screen protector perfectly. They were fast and had great customer service. Im bringing my phone in about a week or two for a repair.

I have them my phone with battery problem and I got it back with battery and screen problem....and they wont even listen to me

The guy couldnt fix my playstation

What an awesome experience! These guys were more than on top of things and fast service too!

Chris was knowledgeable, professional and helpful

This place is awesome. Not only does it offer better pricing than anywhere else in the area but is also so fast and legit! Never felt weird about them holding onto my phone and ended up getting more than I expected. Definitely not going anywhere else for phone repairs.

These people are very easy to work with. This place was actually recommended by the apple store woodlands location. You see my wifes phone needed the screen fixed and the apple store couldnt repair it without first factory recovering the phone. The peeps at ubreakifix did it in under 2 hours and no reset. The phone looks brand new and was cheaper than the apple store counterpart. They even give you a pretty decent warranty.

Nice service, knowledgeable staff, wonderful location. I got my nails done and the phone was done when my nails were!

I went here to fix my Samsung laptop and the front desk lady was nice but did not even diagnose what the issue may be with my laptop. I told her the screen would not come on and she just says its probably the display and she would go and see if they can get the part and fix it. I would think you would run some test first but NO none of that. Comes back and cant find the part because its old, mind you it was made in 2019 but she referred me to samsung to see if they have the part. I was suspicious so I instead took it to another repair service ARDENT TECH IT SOLUTIONS and they did an actual diagnostic of the device and found that the issue was cause by trojans and found issues with my keyboard etc. Fixed it within a few hours. Its crazy to think if they had the parts they would have did unnecessary work and charged me high prices. Ardent repair was affordable and fast... If you have a laptop save your time and go to Ardent Tech, its only a short drive away.

Logan help with my problem