This was my first visit to this Lexus dealership for our 35K service. Brittany was recommended to me by a friend, so I called.Brittany was extremely efficient, had reviewed notes on our original phone conversation, so I didn’t have to repeat myself.I waited in the customer lounge while they serviced my car- she said around 1 1/2 hours, and they finished right on time.The amazing thing about it was she didn’t try and oversell me on anything! Not cabin air filter, wiper blades, brake pads… nothing! She actually complemented me on what perfect shape our car was in.Thanks Brittany!I’ll be back for the next scheduled service.

Brittany, my service advisor is excellent! She is professional, knowledgeable and friendly. You couldnt find a better representative than her. The work was done on time and completely.

They are always ready for me at the appointed time, complete the service along with a full wash and interior detailing and have my car ready when expected. Jim Fleet is easy to work with and explains the needed work in advance with an accurate estimate of cost.

Very friendly, professional team that gets the job done while providing a pleasant atmosphere in which we can wait.

This dealership is always courteous and efficient. They perform inspections as a courtesy and always wash my car. If I need a loaner I get one as a courtesy. When my car needs work done (which isnt often) they perform it quickly, efficiently and reasonably. I highly recommend them.

Service was performed as scheduled. Oil change, tire rotation & Multi-Point Inspection. Nothing requiring immediate attention. Service professionally performed. Very satisfied with service personnel.

Excellent work and were able to work me in early due to battery problems

Brittany was very helpful and the service was great. Brittany also had excellent communication and was very nice and thorough. They fixed my vehicle and did it in a timely manner. I will be back!

Everyone was nice. I wish they would have said more about my brake fluid. Was it low?? Just thought maybe since I was spending so much they would have just tipped off any low fluid as good customer service. Other places I have been to were better at that. Anyway.. it was a great place to go.

The entire service crew consisting of three people, Jim, Asa and Brittany were just so professional welcoming and just all in all a really good first impression as I arrived I would literally greeted by ASA and Brittany. Thee lady who gave me my loaner car is also outstanding at what she does just an overall really good experience

They did a wonderful job, during the given time frame, and the car was clean. Service rep greeted me and then came to me when it was done. Nice waiting area too.

Fuel pump warranty. We are shocked at how much our car smells like gas after replacing the fuel pump. It’s been 3 days. Windows down, leave outside except at night. Washed it again. It seems like it’s better, then we drive it and pull in garage and it still smells. We drive 2 hours one way to get it replaced. Not easy just to run back over to find out what’s the deal.

I was able to work with your service representative, Asa Burrill, and I have nothing but praise for him and the way he works with customers. Has authority, business and customer sense and a powerful demeanor in the service area are exceptional

You always assume great service at Lexus, but this dealership is definitely a step above. They made sure everything was done correctly regardless of reimbursement from the manufacture. Would highly recommend.

We our Lexus RX350 for recall service on the Safety Connect system to reprogram the computer so that SOS would be able to correctly identify my location. The red light had been on for quite some time. Once they were done and we left the dealership we noticed the red light was still on. I called the dealership to share my disappointment with this and they asked to push the button to ensure it was working. I did and safety connect did come on but couldn’t help me with why the red light was red versus green which is what it should be. I followed the advisors instructions about asking for “enroll” but was told they couldn’t help me and gave me an 800 number that put me in voice mail run around optima. The dealership told me that another person had the same problem with red light being on but could not fix it. This is extremely disappointing as the red light just sends bad sense of insecurity.

I did not have an appointment but needed to get emergency tire repair before headed on long trip without many services available. They fit me in and fixed the tire — which was super fortunate for me. Very appreciative and thankful for their great service.

Amazing Customer Service. This is super important to me. Everyone is is courteous and very knowledgeable. I feel secure in my dealings with Downtown Lexus.

Great service and follow up with Brittany. Car was ready -- ahead of time! Brittany arranged Uber rides to and from the dealership. All was great!

Excellent service. They fitted me in on short notice and took care of the problem quickly. And they have a comfortable, clean waiting room with a great coffee machine.

From start to finish, my experience with Larry Miller Lexus was excellent . My older car’s problems were complex and parts needed to be ordered. In addition, I live over 200 miles away. They found added problems upon their first eval of the car and more parts were ordered, resulting in a 3-5 day delay in repairs. Rather than have me go home and return, they insisted on my taking a loaner, returning home and they would meet me half-way with my repaired car was finished. All went smoothly and they dealt with the unexpected with a smile and grace. My old car’s happiness is exceeded only by my own.

I had a recall repair done last week. It was a professional, courteous, and punctual job. I was however, stunned that I did not observe any employees in the indoor service area wearing masks. We are now experiencing increasing covid infections with a highly transmissible and more virulent variant. One local medical center has started cancelling elective surgeries due to increasing covid admissions causing bed and staffing shortages. The CDC is now recommending indoor masking in commercial settings even for vaccinated individuals. I would expect Larry Miller to follow these guidelines for the protection of both their clients and staff.

Larry H Miller/Lexus is superb. My son’s car broke down in Seattle and the estimates exceeded $7,000! We did the minimum and got the car to Spokane where the tab was $2300. Asa and team are first rate. They have your back and go the extra mile. I trust them implicitly!

The service department at LHM Lexus IS top notch. They know the cars well and answer my questions patiently and completely.

Our service Consultant Brittany McLean was personable and efficient. Tamara ((I think) Made getting and returning a breeze. We’ll be return for future mileage maintenance.

I had a severe electrical problem with my car and I called him on vacation and Jim Freet and Cara were incredibly helpful and took me in for service on an emergency basis and even gott me a special loaner car with a trailer hitch to save me five hours of back tracking . In addition, a service technician came in on a Sunday on his day off specifically to make sure that he could have the car ready for me on Monday. It was absolutely incredible over-the-top service and I am incredibly thankful to Jim and his team for all the help

The people were very nice; however, they were supposed to check the tires and add air - didn’t happen; and they were supposed to wash it - didn’t happen. But I believe they did change the oil.

LHM Lexus did a great job on my vehicle with wonderful customer service. Noe and Asa respected and responded to my needs both professionally and personally. Thanks to all.

Every phase of service and support from the staff at Lexus Spokane was an exercise in excellence. I would highly recommend this dealership for all of your vehicle needs!

Service rep Asa answered all my questions and the truck was washed and serviced in good time.

45K service on 2015 ES 300h; great service, no issues, car washed!

VIP multi-Point inspection. I have complete confidence of the team - always courteous, they let me know what services may be needed onthe next inspection - never try to over-sell.

Love both sides of the dealership impressed by sales and then service who called me and set up the detailing appointment very quick 4 hours and very nice results!!

Jim F very helpful, professional and friendly. Service ontime.

We regularly take our Lexus IS for service at LHM Lexus. The Lexus service team are professional and courteous and have continually exceeded our expectations over the years. We wouldn’t take our Lexus anywhere else. Thank you Jim and Lexus service team!

I have had the car in twice for the same issue but it is still not resolved. No solution has been found which is very frustrating because I have already been stranded because the car would not start without a jump start. At this time, the car is still not dependable and I am fearful to drive it anywhere.

They were great, very professional and thoughtful.Next time I am ready for a new vehicle I will go to them first.

Running rough. Misfire on number two. Had it fixed in couple hours. Exceptional service

Everyone has exceptional customer service skills. Britney was very personable and knowledgeable.

Britani is always so helpful and straightforward with the details. Pleasant efficiency.

From start to finish, the dealership provided personal attention and expedited service on my vehicle.

Brittney was outstanding - knowledgeable and professional.

Very friendly and professional staff. Always feel welcome

They provided 150,000 mile service and Navigation update.

Amazing customer service!

Extremely happy with the professionalism, knowledge, and friendliness of Lexus staff.

I always try other places by far love this place more they are not only good machinics but they also communicate well

Outstanding serviceVery professional

Auto needed 10,000 mile review. Also had a re-call on door handles.

Very professional and kind. Answered all my questions clearly.

Fast friendly service.

Always best service

Always honest and straightforward.

Service was friendly and timely.

Great service

Excellent service

Highly recommend!!

Pricing is Hiway Robbery

👍🏽

Very professional and reliable service

I always get excellent service. Professional and knowledgeable service agents.