Larry H Miller perform a fuel pumped recall on a 19 Honda Accord before they sold it to me. 1000 miles after purchase my vehicle broke down and left me stranded. Walla walla Honda found that there technician at Larry H Miller installed the oring on the pump incorrectly and they had to have known they did cause you would of had to force it on. They really need to hire better technicians. I could of been in a bad accident due to a technician will to care. I’d give no stars if I could

I will never buy another car from this dealership. The service department is awful. I paid $3000 for an extended warranty and I had an airbag light come on in my car and sure enough it’s not covered by the warranty. In addition I have always received terrible customer service from the service department. If you are interested in buying a Honda do yourself a favor and go to CDA Honda.

I always have a great experience with the service department here! I feel like they care about my safety. Myron has always made me feel welcomed and let’s me know what’s best for my car. He goes above and beyond. Everyone is so welcoming and the customer service is amazing. I recommend their oil change package to all my friends with confidence!! 5+ stars!

I helped my daughter purchased a car from you. Great experience on the purchase. Very poor customer service after the sale. Vertually no response to her calls and messages. She had to purchase accessories from another dealer and still no plates. I would have given one star but the sale was a good experience.UPDATE. I called per your message. No answer so I left a message. As my review no response from you. Now I know why the poor customer service.

Great buying experience. Bill was low pressure and very knowledgeable. From start to finish was quick and enjoyable. Will recommend anyone I know to go see Bill if they need a car.

I felt like my questions were answered each step of the way. Any concerns I had were met with understanding and an explanation, not brush offs. The gentleman in financing was also a lot of help. Great service and I absolutely love my car.

Had maintenance done on our 2014 Honda CRV that we tow behind our motor home.Brian Dean is our service rep. and we are absolutely delighted with him. He and his team went through and fixed/replaced all necessary items to ensure we were safe and trouble free. The car is responding like a whole new car. We have to keep this vehicle as Honda no longer makes a vehicle that we can flat tow behind our motor home.Thanks again Brian Dean for taking such good care of us.Tom & Sue Bryant

Came in to look at a potential purchase of CR-V. Once we got to trying to understand what was the deal being offered and asking for their best deal and why we should buy from them rather someone else, Alec (salesperson) became rude and did not make us feel welcomed. Take ten minutes to watch YouTube videos on what questions salespeople ask and be equipped. Poor experience for sure.

Brad Sams has been absolutely amazing to work with. Great communication. Honest and upfront. So very helpful. I trust them with my vehicle and you can’t put a price on that.

Alec was terrific! Purchasing my 2021 CR-V couldn’t have been easier. Comfortable setting, wonderful customer service and we got the vehicle we wanted. Thank you!

We would recommend Daniel to anyone who is in need of a new car. He was helpful and did not once pressure us to purchase. This is a first for us from a car dealership. From the time we stepped into the door to the time we left with our new car he was there to answer questions and gave us time to discuss on our own what we wanted. Most professional person we have dealt with. We would definitely go back to Larry H Miller and work with Daniel again for our next vehicle.

We had been car shopping for a couple weeks and knew it was the time to trade in. Found a pre-owned certified car that fit our budget and lifestyle perfectly. This was our first time buying a car together and we couldn’t be more thankful for a smooth experience. Mike helped answer our questions every step of the way and we love our, new to us, HR-V! We are happy to a part of the Honda family now!

When my wife and I decided it was time for a new car, the thought of going into dealerships sincerely made me want to vomit. The idea of the vultures circling, the pushy what can we do to get this deal done today closes and the never ending negotiation tactics made me feel like maybe our family could just have one car...nevertheless, I ended up on Downtown Hondas webpage where I found a car that I thought would suit our family. I contacted dealership for more info and received a prompt call back from Alec, our sales rep. Alec was extremely professional and kind, not pushy at all. He answered my questions directly, when he didnt know something he found out the correct answer, not just telling us what he thought we wanted to hear. When we went for a test drive Alec was not available so we were sent out with Randy, again who answered all of our questions and was well informed on the features of the car. He was never pushy and actually listened to what was important to us and made sure our concerns were answered. When we went in to do the paperwork Alec was fast and efficient, which is important for a family with a 8 and 6 year old. We finished with our financing paperwork with Trevor who explained everything extremely well and again, was very quick and efficient. In total our purchasing the car only took about 90 minutes and we were very happy with how we were treated. It took the anxiety and worry about being sold out of the process for us. It felt like they genuinely wanted to make sure the car (and the price) was right for our family and werent just trying to sell us anything to get it off the lot. Thank you guys so much. You took away so much of the anxiety of buying a car that Im sure well do business with Downtown Honda when its time to replace our other vehicle.

My service advisor Myron was great. Very professional and knowledgeable. Provided me with some really useful options and had my car serviced and ready within the amount of time that he estimated it would take. He also alerted me to a recall which I had no clue about and that was a resolved during the same visit. Overall great experience.

This place is great they get the job done quickly I usually go have a drink relax in the sun a bit and every time its done on time. The employees might have not been feeling great that day but their was no greeting I understand that everyone has their days but just know what profession you are in and thats dealing with people take a mini break get yourself back together dont take it out on every person.. other than that I gave them a 5star on getting the job done and dealing with us the customer

Randy was wonderful to work with. He was very knowledgeable about the Honda line, took the time I needed to answer any of my questions. Would definitely buy a car from him again

We leased a car 3 years ago. The leasing process was terribly unorganized and took hours to complete. Three years later, I came back to look at financing to buy out my leased vehicle. Again, the process was terrible, and they kept quoting me well above my stated buyout price, (which is documented in the lease paperwork) AND added fees onto my loan that were not supposed to be there. One was a $300 vehicle theft registration fee that they kept implying was mandatory. (its NOT!) The other was a disposition fee, which is to cover the cleaning of vehicles that are turned in after leasing (which I was not doing). Being a younger female, Im guessing they thought I wouldnt pay attention to the paperwork and they tried to take advantage of that. Needless to say, I walked out of there after wasting over 2 hours of my time, and found my own financing. Because of this experience, I probably wont ever go back, even though they do have a good deal on oil changes. Id rather go to a local small business thats HONEST.

Brian Dean has taken such good care of us since we purchased our 2020 Honda Accord. He has taken time to answer our questions and when we brought it in recently for an oil change he had us in and out within half an hour - including a car wash! Thanks Brian, youre the best

It seems at Larry H. Miller Honda customer satisfaction is their number one objective. I have never been disappointed with the service I have received on my car and Ive been going there since 2017.

Great facility, polite knowledgeable sales staff with quality vehicles. A friend recommended this dealer and was 100% correct. A totally satisfying experience, competitive pricing of quality vehicle with friendly staff.

Super easy and very accommodating! I never felt pressured and Randy was always ready to answer any of my questions and concerns. He went above and beyond to help me get the car I was needing and wanting. If youre ever in need of a new and/or used car, see Randy!

Love this Honda location! Super spacious and lot of seating available with clean bathrooms while you wait for your car to be serviced!The staff is very friendly and prompt with your service! Great location and I definitely recommend this dealership for your Honda needs. (Toni, my sales rep was so awesome and gave our family a great experience in leasing/purchasing our vehicle! Super sweet gal! )

I appreciate the staff in the service department at Larry H Miller Honda for executing timely professional and good natured personal services when I come to service my Honda Pilot. They bend over backwards offering shuttle service while I wait and when questions need answering they will take the time to answer them. I highly recommend Randy Beckford in the downtown sales department to assist with purchasing a vehicle from Larry H Miller Honda!

I have never in my life had a better experience buying a car! Nick Daadouch was the best no pressure salesman I’ve ever worked with and the financing guy Ryan was so quick and easy through all the signing. One of the coolest things was they gave us a thumb drive for our paperwork instead of a tree worth of paper. Nick literally took an in depth look at our lifestyle, and goals and presented the perfect SUV for our family! I’ll always come back here! Thank you!

Had an amazing car buying experience with Nick! He went above and beyond in every way! It was quick, easy and such a breeze! A huge relief after our last disaster of a car buying experience! We will keep coming back to Nick for all our car buying needs! Loving my Honda CRV!!! Thank you! Honda Spokane!

Got me in same day and diagnosed the issue very fast. Called me earlier than he said he would the next day to let me know that the transmission needed to be replaced, which was very surprising that he called 2 hours before the 10am callback time. Picked it up and took it to the Buick service center at Becker.

We worked with Bill. We were very particular about what we wanted. He respected that and worked to get us exactly what we wanted. I didnt feel pressured at all. He was great at showing us the many features on the test drive and how to work everything before we brought our Odyssey home. Great experience!

I love going to Larry H. Miller even in times of Pandemics. I feel safe, well served and they always under promise and therefore I feel well served when they say your car will be ready in 1 hour and 20 minutes and it it back and serviced within an hour. Good job Team Larry H. Miller.

Great people and friendly staff. One of the best car dealerships to do business with.UPDATE!I just wanted to update and give credit to the wonderful people that helped me throughout my journey purchasing a car after a total loss. Mike is a wonderful sales man, and I enjoyed working with Lane as well. The men in finance, Trevor and Ryan, are a pleasure to work with and very good people.

Working with Nick The Greek was the best car buying experience we have ever had. He spent the time to make sure he understood what we were looking for. After the purchase he spent the time to teach us how to use all the features of the new car.

I had such a great experience. Daniel Gorey was so easy to work with and made my transaction smooth and simple. The entire team was wonderful. I love my new car!!

Quoted price including part and labor was $250.00. Total charged was $297.00 including tax.Over 5 minutes on hold for the service department.Phone receptionists accent made understanding her a bit challenging.

I arrived early and they were able to get me in and out quickly. They are always considerate and helpful.

Even without an appointment I was very quickly taken care of. My issue with my Accord was diagnosed and resolved and at a fair price. Service specialist was courteous, knowledgable and efficient. Great experience!

I had oil change and tire change over and battery checked etc. ....now my radio iwont work because that happens when battery is disconnected...and I was hoping to have clock time updated but it was left flashing...not first time this has happened with the radio. It may seem like a small thing but when I have to take time off from work to come back it costs me money and time. So kinda disappointed about that. I will say they were courteous and took time to explain things well.

Very professional, personable even after you buy a vehicle from them (which isnt a given in my experience). Good inventory. Service is good as well.

The folks at L.H.Miller Honda really came through for us in a big way when our CRV had a major issue while we were passing through Spokane… service supervisor Brian and technicians Zander and Tyler got us in, got our problem fixed and had us back on the road in no time! We really appreciate their work and would like to say how great an example they set for the Honda organization!

I always have a good experience at Larry H Miller Honda. My fit ran over a tree in the windstorm and was towed to the service center which didn’t have power. The next day they inspected it and got back to me. With a new battery and alignment, it was good to go. Brian explained everything and gave me the contact to do the body work. I am so appreciative of Honda and Brian. It was a crazy week and they completely took care of me.

Had the pleasure to buy my second vehicle from Toni. Since I’ve bought my first vehicle from Toni, she has not only become my favorite car salesperson but a friend. She listened to what I wanted and wasn’t pushy. She even came in on her day off to fit my schedule. She is easy to talk to and laid back. She understood being on a budget as a single mom, and gave me the opportunity to figure out my budget before I said ‘yes’. I will be going back to Toni for every car purchase.

Great for first time buyers, worked with my price range and found me a great car.

The service folks are friendly and efficient. They service my car on a regular basis so I know it is safe and reliable. Worry free driving. My car comes back clean, too. I like that. Recommended

We worked with Dan and Howard, and let me say, this was an amazing experience. It was seamless, honest, and they went above and beyond. Our family is high risk due to covid, and they delivered the vehicle for us to test drive and take possession of. They even got my monthly payments lowered than what we originally anticipated! Go ask for Dan and tell him Courtney Sohler sent you!

Needed a check engine light looked at. They got us in quickly and took care of the problem. One of the guys we spoke to on the phone was rude but the rest of the experience was good. Same kind of thing happened to us once before in sales department.

I had to get my Honda serviced and I worked with Alex, he was extremely nice and I could tell he wasn’t trying to screw me over since I’m a girl cause I know a lot of places do that sadly. He helped me so much, knew it was my only car and worked as fast as he could he over night Shipped the part I needed, my car wasn’t supposed to get worked on until later in the day but he got me in right when I got there to drop my car off so I could still get to work today. Thank you guys so much I will for sure be bringing my car back for service!!

Great first time buying experience! Everyone was very helpful and personable.

Randy and Shawn went above and beyond to help my wife purchase her Honda. These two gentlemen put there customer first before their pockets. It was a very smooth transaction we were in and out in an hour. Thank you.

Poor salesmen, even worse management. Better pray you dont need ANYTHING after the sale because you will never receive a call back. Also worst sale Ive ever been through, I never met the financing officer, never received my paperwork and had to call in multiple times to even know who my financing was with (never heard back). They did not fix the rock chips in the windshield of the car they sold me as promised, 1 month later I have a CRACK the width of the front windshield, a $700 fix without me having the car for a month. NEVER CALLED BACK for that either. very poor customer service. I wont go back and I wont be recommending them to anyone.

Easy to work with. I was able to get a deal that worked for me

We had a great ‘no-pressure’ experience, Jennifer was very helpful and friendly. Our first experience with LHM Honda, expect we’ll become loyal customers. We arrived late, only 1hr before closing, never felt rushed by anyone. Thanks to all

I had a wonderful experience at Larry H Miller Honda. Not only did they complete my service very quickly, Alexis was extremely helpful and thorough with explaining everything that would be done and keeping me in the loop through the entire process. I will be coming back for my services and when I’m ready to upgrade my vehicle!

Every experience that Ive ever had at Larry H Miller Honda has been top notch, except for one, with a finance person obtaining my loan through a different lender than I had specifically stated . It is my understanding that this individual no longer works there.Both sales and service departments I find to be excellent.

Toni Cornell was the absolute best to work with. She is actually honest and treats you like a person. She works and fights for you. She is extremely non judgmental and genuinely understanding. My wife and I had some unfortunate situations that left us having to go Bankrupt, and after being been screwed over by Auto Credit Sales we were left with no car. Toni completely understood our situation and helped us get into the nicest car that I have ever had, with reasonable payments. Shes is an absolute gem and a rare hard to find kind of person. Highly recommend that you go here and ask for Toni.

We were needing to decide between a truck, van, or SUV but I was dreading having to deal with a dealership. This dread turned to joy as the process unfolded and I had the privilege to deal with Jennifer Larson and Toni Cornell. I could not have asked for a better team and a better experience. I’m still in shock a week later with how amazing these two ladies were and how smooth the process was with a couple of unexpected blessings thrown in. We LOVE our new Ridgeline and look forward to dealing with these two ladies in the future!

I had such a great experience working with Bill at LHM. He is patient and helpful, and I got the exact car I wanted with his help. Highly recommend!

Had an awesome and stress-free experience here! Worked with Dan and Randy and both were extremely helpful. Found a car that was right within my budget and was in an out within a couple hours.Finance guy was super helpful in making sure I got the best rate and going over everything in detail to know what was covered under my warranties.Highly recommend over the other car lots in Spokane.

Always friendly and professional! Even got us in before our appointment time! They explained our issue very thoroughly and offered solutions. We will always go there to get our Honda serviced!!

I had my car towed there when it broke down and even though they were full with appointments they were able to get my car in quickly and looked at my car. I feel I was treated with kindness and Alex made me feel good about leaving my car there for them to fix. The job was done well and the service department was very thorough. I would recommend them any day.

I worked with Alec to purchase a new 2021 Honda Insight. Not gonna lie, I did a LOT of researching, strategizing, and negotiating to make this deal. But that’s the game of buying a new car. So, if you take that into account, I can verifiably tell you I did have fun making this purchase. Yes, fun! Alec and I did go toe-to-toe. However, the entire time he exuded utmost respect for me and authenticity—honestly a surprise with me being a 20-something female. I’ve experienced a lot of patronizing behavior from car dealers in the past. In the end, I got the car into the dollar range I hoped for. All the details were spelled out clearly. No sneaky warranties or extras tacked on without explanation. If I said I didn’t want something, it was removed. Also, Alec is pretty new to LHM, so he didn’t know ALL the details. Yet he was incredibly humble about that fact, which earns a plethora of brownie points in my book. I very much recommend working with LHM Honda and Alec. But please, everyone, do your homework before trying to buy a car.

Our last experience at LHM was in 2012 and not exactly the best. However, Toni Cornell more than made up for it. She took the time to help us explore what vehicle was right for us. Over the course of multiple appointments, she took her time to patiently explain the features of our chosen car to each of our kids separately. She also helped us work through a few challenges to the whole process. I would 100% recommend anyone who wants a positive, cooperative, and honest car-buying experience to go see Toni. Well be repeat customers!

The customer service is outstanding. I had an issue with a slow starting engine and the technician was able to isolate the problem to a bad battery. Thank you to Alex at the service desk for treating me like I was an important customer. Steve Carr, Spokane, WA

The service was very helpful in explaining the need for wheel alignment and he assisted me in selecting the appropriate tires new tires for my needs. The work was done quickly and at a price that was competitive with other tire dealers. I found this surprising from a new car dealer.

The service and personnel at the Honda service center is spectacular! No complaints, just 5 start service

As always, excellent customer service! Thank you for keeping our cars up and running, and for keeping us safe!!

I had to bring a vehicle in for a recall. Easy to schedule an appointment. Friendly service.

Always professional and helpful. Excellent car performance after work done. Good explanations :-). Very nice facility. It’s nice to have my car taken care of by the dealership with all the on-brand parts and products.

Fast, efficient service and friendly service advisor, Took time to explain everything being done to me,

Very professional. Always appreciate the car wash. The complimentary Uber driver was a big help, too!

Great communications. There was a mixup about pick up times and every thing was handled professionally and promptly.

Dan and the staff are great. Went out of their way to get the car I wanted in stock.

All workers in all departments are wonderful, Nick (the Greek) and Brian are so generous and always helpful. I’m a returning customer, well... I used to be. We talked to the general manager to see if he could lower our rates since we struggle bad financially. Instead of being kind and explaining the process, he was trying to pick a fight it seemed. Saying it’s his job, he deals with people like us a lot, he wouldn’t hold our down payment because “they are a billion dollar company” and wouldn’t steal like that. It sounds innocent but he was being very rude, almost rubbing it in our faces that he’s better than us. He wouldn’t let us borrow the car one more day to think if we wanted the car, which could have left us car less since ours was totaled. Overall he lacked empathy and refused to work with us. Also didn’t like that we knew about some things and change his answers when he realized we knew he was lying. Very disappointed and most likely won’t be buying there again.

Great team, no hassles, honest and open.Ask for Howard, if you are looking for a new car.

Jo Beth was great to work with. Perhaps my best purchase experience ever.

Knowledge staff, friendly, safe, and did not feel that we were pressured into an incorrect decision in anyway. All in all a pleasant experience.

Ready for us immediately on our appt time.Talked over needs for our car due to mileage very knowledgeable and very efficient.

Very professional, low pressure sales experience. Love my Pilot 😊

Dan did a great Job.Very patient..

My odyssey died while I was in Spokane, several hours away from home. They helped me trouble shoot and even washed it. They were super helpful.

I came in for a scheduled oil change. The service took longer than I expected and Myron was very kind and apologetic that I had to wait longer than expected. I was grateful for his kindness and taking care of business I always expect, and receive, excellent service from this business. Thank you

Quick and thorough! I appreciate all the COVID precautions!

We are always well taken care of at Larry H Miller downtown Honda. Very pleased with the service.

Very great service! Pretty quick and staff was very polite

This was my first time buying a car.. and everyone was so fantastic! I was with Howard the majority of the day, and he took care of me. Everyone else was also very helpful as well. They understand your story, and they want to help as much as possible to find you the best deal and car! Highly recommend coming here 😊

Super informed people about the equipment and financing. Made the decision easy.

Great service! Car wash could be more detail!😉

Very efficient. Explained what was found in the diagnostic and made recommendations without pressure. Clean, social distance arrangement of waiting area.

Always professional and courteous. Went to buy new car battery for our HRV. They discovered another potential problem and resolved the issue. Thank goodness it was minor and they charged us nothing. I appreciate that they took the time to check it out rather than just sending us on our way. Thank you Alex and Myron.

I always receive excellent service whenever I bring my Honda Insight to be serviced at Larry H Miller. This time I received the best service ever from Brian Dean in the Service Department. He went above and beyond. Thank you so very much!

They tried to have us pay for more fees that we don’t need or don’t know every single time they said they would lower the cost.

Recently, we decided to replace our trusty 1998 Honda Accord EX (270,000 + miles). We were particularly interested in the latest safety features included in Honda vehicles manufactured in recent years. We got in touch with Larry H. Miller Downtown Honda, Spokane, via the internet and soon were communicating with Toni, who was immediately helpful and invited us to visit to take a look at a 2017 Accord Hybrid that had just been returned at the end of a lease. With only 34,000 miles on the odometer, we were interested.We arrived at the dealership without making an appointment at a specific time, and when we did arrive, Toni was occupied with another customer, so she introduced us to Bill, who led us to the vehicle we were interested in.Bill was knowledgeable, courteous, and patient; no pushy sales pitches or anything like that. We soon decided to buy the 2017 Accord Hybrid, and Bill was very cooperative in helping us to work out a financial arrangement that suited our situation. We left that day the owners of an up-to-date, safety features heavy Accord Hybrid.The next day, at home we decided to check out the trunk of our new vehicle and were surprised to find no spare tire--no donut, no regular spare, no tire repair kit, nothing. I ended up talking with both Toni and Bill by phone, and they explained that Honda no longer puts a spare tire of any kind in their new cars, which seems an unfortunate decision on the part of the Honda company. Anyway, the vehicle we had purchased had, no doubt, had whats now standard with Hondas, a tire repair kit rather than a spare tire or donut spare. Apparently, the repair kit had been removed somewhere along the line, so there was nothing.For us, this was a safety issue. We explained this to Toni, and within a few days she had resolved the situation to our satisfaction. Thank you, Toni, and thank you Larry H. Miller Downtown Honda, Spokane!

Purchased a new CRV touring working with Michael Green at Larry H Miller Michael did an outstanding job answered all her questions very helpful all the things you want and a good courteous sales personAlso purchased for snow tires from Larry H Miller in the service staff was very very helpful

I must say what a great experience this was for me. These Men and Women that work here are very professional and commitment to a high level of customer service. Randy Howard and Trever are the best people to work with at any dealership in Spokane bar none. I will be back thanks for the A+ treatment.

Service representative was helpful and personal. I just had a scheduled oil change, which took 1.5 hours, which is the only reason this was not 5 stars.

Awesome sales staff especially Randy and Dan!! The finance department was so kind and helpful I think his name was Trevor! Overall great experience with Larry H Miller Honda! We felt they definitely cared about having us as loyal customers. Which we are now!

Very happy with my brand new car. Howie did a great job and was not your typical pushy car salesman. Got a great deal on a new ride and was pleased with my entire experience.

I took my car in for a routine oil change. From the moment I made the call to schedule an appointment to the time I walked out the door, I was stunned at the courtesy and kindness each person demonstrated. I love my CRV - but the service I got is enough to keep me coming back to a Honda forever.

On the positive side, the person we worked with was very pleasant to work with. He allowed us to use a loaner car and took time to show us how to operate it. The diagnostic was thorough and the work was done well. Our car was even washed for us. On the negative side, we were told by this dealership that we would need to spend $3,400 for a ring job. Our mechanic at home said we could just replace the fouled spark plug for $20 for the part, plus labor, and the car wouldn’t need any more work. This dealership agreed to do that and treated us politely anyway.

LHM Honda serviced my vehicle quickly and even washed it! George, the service manager, was very friendly and helpful.

Always courteous and friendly. Love the online booking option! They let you know if you need services without being pushy or judgmental if you decline. Fast and professional, and the car wash makes your car ready and clean when picking up. 100% recommend! Thanks Larry H Miller Honda!

Im so glad I waited to buy a car from Dan because he really went to work for me! He found me the exact car I wanted that had all the features I could ask for and at the best price. He was knowledgeable, kind, and incredibly helpful. He is definitely looking out for the customer and I really appreciated that! I would highly recommend working with him, he is fantastic!

Randy is a lot of fun to talk with, so my experience was like going hunting or fishing with a friend. Swapped stories and talked about cars.