The return policy is amazing here at the garden center! I lost all my plants during the winter storms and luckily I saved all the receipts ! Ami and Bailey did the most and went out of their way to get some of the refunds back to me! They were very patient and understanding of my situation. Honestly overall, customer service was beyond the Universe!! I’m so grateful for them!!

I went to research refrigerators. Four associates asked if I needed help. All very friendly. They had great stock and prices.

I found this store to be full of knowledgeable team members. I had no idea how to do the job I was attempting and completed it without issue thanks to the helpful staff here. The store is also amazingly clean and makes the extra 10 minutes where I literally drive past Home Depot well worth it. Their addition of Craftsman tools is a big plus for them as well. A special thank you to Doc for his exceptional know-how and instruction.

Me and my wife took a 10yr old boy to this place and had a fun time, two rounds of golf holes some very challenging some pretty easy $9 each was worthwhile experience, many were there, but not over crowded.

Kelly at the Pro Desk and Amy in Plumbing and Electrical Department went above and beyond to help me with my purchase. You two ladies are AMAZING!! Thank you for making this an easy purchase.

All in one place to shop like lights, gardens, Patio stuffs, Grills, etc. Good customer support and very friendly.

Great store to shop for home stuff. Love their floor, carpet and different tile display, what a great idea. Fair prices with monthly deals. We bought lots of home stuff during our home renovation. Store is clean. Friendly and helpful staff. Will come here again.

It is really sad when you call a place of business to ask a question and the phone machine puts you on hold and keeps repeating. we are working as fast as we can to answer all calls. Well after 15 minutes of thatand no one picks up the phone to evenacknowledge that you are on the phone is very sad and certainly tells me Lowes is not the least bit interested in my business nor do they care that I will now go elsewhere. In fact they wont even realize they have lost another good paying customer. Lowes if you want to have and keep customers get rid of your phone answering machine and actual put a really person on there to answer your phones God know you have plenty of employees running around the store not doing any thing

So, I went to Lowe’s as I have shopped here often and have been loyal Lowe’s customers especially at the one in Southlake off Kimball. Today my shopping experience was not what I would want in an employee providing customer service. I went to buy a grill, I have always loved Weber Grills even though they are a bit high $. When I chose the grill I wanted to have put together as well as delivered I was told they have none. So, I politely asked if one could be ordered and told they don’t know when they will have one. I said you have another Weber grill a bit bigger for about $40-$50 difference. I told the gentleman I was happy to work a deal to get the bigger one since I needed the Grill and was happy to negotiate for the bigger one since they did not have the one I wanted. He stated no deal so my $500 will go to Home Depot since Lowe’s has what appears to be “No Deal”. Might be why a few Lowe’s are not making it today.

Perfect location, awesome selection, and extremely helpful staff is what I have experienced every time I have gone into this Lowes.

Lowes is always 5 star on service and availability.

Go to spot for paint and other projects. Came through with great primer for painting my sons Senior year parking spot. Make sure you take advantage of Military/Veterans 🪖 discounts. Currently there is shortage for painting and lumber items so prices may be higher than what you are used to.

The customer service desk is always so friendly, I have to visit often for my property propane tanks, Today I had the pleasure of working with Mr. Greg he was extremally kind and had no issue walking the tanks to my vehicle and telling be to be safe handling the tanks! Mr. Greg thank you for your kindness.

Decided to finally give Lowes my business and boy was that a mistake, Home Depot will continue to be my go to. I spent all day researching dishwashers, finally made a selection and purchased one from Lowes online. It was within 2hrs of closing so I called ahead to make sure I could pick up the item this evening. The guy that answered the phone didnt make much sense so I had to keep repeating my question on if I could pick up the item and trying to understand what he was saying. Finally, he said yes but you have to check with appliance. Well I drive 25 min to the store and no one is there from appliance. A nice gentleman named Mike helped me, for hes the reason for the 1 star. Come to find out they had cancelled my order and didnt have the dishwasher in stock after all. I was super disappointed since I had called ahead of time and wasted my time driving to the store. I started looking at other options and then another guy comes up to help me but he was actually just trying to rush me out the store because they were closing soon. I would think with the circumstances they would be a little bit more accommodating, but no. He actually stayed in face until I left, reminding me they were closed in 5 min. I just expect so much more than this experience from a customer service perspective and would have assumed a better, not worst experience in Southlake. Sounds like some customer service training is needed and that they fix their systems to show actual qualities available for purchase. ✌🏾

Terrible experience, 2 old ladies at the customer service desk had no clue what they were doing. They were being rude and I could tell they were trying to get rid of us like we were in their way. They should really learn to have some patience and customer service. Shame on you ladies

Went there for metal fence post it showed 90 on hand. Every Lowe’s has multiple on hand but their count is off and none of the locations had any. But, there was an employee who took the time to help me and called around and had the location go visually check to be sure before I continued driving around. Remy hope I spelled it right was amazing and very helpful. Thank you so much for not being like the other employee and just pointing and saying try there. Thank you for going above and beyond!

I love their garden section. There is a lady who is always there and so willing to talk to new gardeners, give education resources, and show me where the plants I need are located.

Lowes in Southlake, a Very nice store. I went into the garden area. Lots of plants and flowers and some great help. Chad and another young man, didnt get his name, with long hair that knew about the plants. Awesome customer service from both of them, and in the rain! Thank you!

I had a pretty good experience here. The place looked pretty clean and well-maintained and the staff was all pretty friendly to me. I found what I needed quickly and got out quickly. The cashier was nice in the garden center.

Love this Lowe’s. Great customer service. Great selection.

Orderly, well stocked and clean. Very accommodating staff and cash register a breeze. Cudos to all!

By far best Lowes around! Service, selections, cleanliness and in stock items on point!

We get all our wood from this awesome place!!!

Solid hardware store. Friendly staff, variety and inventory is excellent, and the location - right off the highway. Definitely recommend the outside greenery area - great selection and pricing.

Quick stop. Easy in, easy out. Very clean.

I work at Southlake store it gets busy and slow but its not bad

Very helpful staff. Good variety/selection of plants and hardware.

Stopped in to pick up some plants. Good selection and in very good condition, unlike some others that dont take care of plants In their stires

Love shopping at Lowes.

Lowes had AC filters that Home Depot didnt show in their app. Pleasant experience. Quick and easy self checkout.

Just like shopping for DIY projects with the addition of Craftsman tools now I can look for the tools I need to complete those tasks definitely big improvement in selection.

Got keys made, picked up supplies for a refinish project and got some samples for an upcoming painting project. Good prices and helpful people.

My husband and I went to Lowes last Sunday looking for shelves for are bedroom.The sales associate, Corey, was super helpful and went over & beyond *****5 stars for the associate.

I literally could spend hours in here everyday and still keep finding useful home supplies,, I am a hobby enthusiasts, so I spend a good bit of change here,,I dont mind spending good money on quality products,, love the online inventory system,,you can check to see if a product is in stock before making the trip

Found filter for the refrigerator, very helpful employees,found products for my black and decker weed eater, and plants and seeds for our garden

Not much of a review that I could actually give I mean its a Lowes it operates to Lowes standards the people are friendly the places relatively clean and Ive never had a problem with anyone here.

Better items found than Home Depot . Atleastnkn the areas I was searching for .

Lowes is the BEST! Both of my sons worked with Lowes for their Eagle Scout projects and Lowes management was very gracious, helpful and generous. The staff is always friendly, helpful and courteous.

The worst lowes Ive ever visited. They have no clue what Customer service is. I went with a simple pvc issue why happened was nothing. I asked for help after finding no one in the plumbing isle. The man I asked was on the next isle.over messing with keyS. He said I dont know anything about pvc. So I asked can you call someone? I waited and went to Customer service and asked to speak to a manager. Guess what there wasnt one in the store. The. I asked for the district manager guess what no one knew who that was or their number. So I left. Ridiculous place Ill never return.

Well stocked and extremely knowledgeable staff.

I love Lowes service. Most of the employees are very nice and helpful.

Mediocre customer service. Waited over an hour for an order that they could only find one box. The employee said 1/2 of the order was all there, but at my car it was completely the wrong thing and a different count of them as well. Manager said the order would be overnighted with the correct order, but it ended up taking another whole week instead.Store was not busy and associate I dealt with was constantly getting angry that I said I didnt think the item was right and that I wouldnt accept the order because (at the time) it was only one of the two boxes.Seems from other reviews that their in store pickup is pretty hit or miss and that others have dealt with wrong items or that employees couldnt find them in the back.

Shopped at lowes in Southlake for an idea/ estimate for kitchen backsplash,I was pleasantly greated as I walked in the door by several employees. They also stopped to ask me if I need help which I like as a female walking into an improvement store .I would love to acknowledge JOSH in tile/flooring he made my job effortless throughout my journey while searching for just the right backsplash design and color. He is definitely a master at what he does and I would refer him if your interested and dont know where to begin hes definitely the person to ask for.

Excellent place to visit and really nice variety of hardware tools for home improvements

Clean!! Employees very knowledgeable!! Down side only self checkout was open

Always enjoy shopping at Lowes

Great place just like Home base was out of nw corner Pacific Seattle area

Great place. Awesome service

Friendly staff, everyone very helpful and kind. Greta store

I definitely found what I needed and the service was excellent. I love going to this Lowes in Southlake, TX. Always great service with a smile. 😀

Wish they build one in grand prairie

Friendly, helpful & usually has your item in stock.

Ive had wonderful experiences at the Southlake Lowes store! Id been looking all over for a particular Christmas decoration. The only one left in SL was their display. Alexis, Bob, Shawn and Brian came to my rescue! They searched other stores, checked their inventory thoroughly and then Bob reached out to Shawn and Brian. They made it possible for me to buy the display item. Each one of them was helpful, kind and incredible friendly. Thank you again, you made my day!

Friendly, professional staff more than willing to help. Items not in stock could be ordered online immediately for home delivery. Good store to visit!

Great service in the lumber cutting department today. Thanks guys!

Just easier for me

In and out quicker than most of the other lowes I frequent

Searching the internet, I was looking for a product in the paint department. On Lowes website, it shows the item. I went to my closest location and they have none. I was told I could check other locations, but no one checked availability for me. So, a few days later, I took a trip across town to another location. I tried to call for days, but the automated system kept me going in circles and didnt let me speak to anyone. Of course, the product I was looking for was not there, either. I needed it four days ago, but I have no choice but to order online. I gave them four stars for trying to help me, even though on this one, they may only deserve three

They always have very high quality products that everyones looking for

Peggy, Maria and Rob are very helpful in the commercial department .They are all very knowledgeable and really care about your project...

The gentleman that helped me in the plumbing department went out of his way. Couldnt find the right color i needed for a disposal button. He was able to look up the exact one i needed. We ordered it and looking forward to picking it up:)

Renee was extremely helpful. I found what I needed and got a good deal on some mistinted paint!

Had what I need and give me a military discount year round

My favorite Lowe’s store

Good selection and the lines moved quick.

I decided to hire Lowes employees to replace my back fence at my rental home in San Antonio. The job should be done soon. So hopefully, they will do a good job. Ill post pictures later. Richard was very attentive & professional.

I hope Mark in lawn mover section gets to read this review. We really liked our experience at Lowe’s because of him. He is very knowledgeable, honest and interested in helping customers. We enjoyed our little chat and appreciate his professionalism and friendliness.

Got great service from Karren in cabinet dept. Who came to help me out in appliances. She called to keep err p me posted on delivery too. Dont often get service like that anymore. Above and beyond.

Online order pickup staff very friendly.

Well stocked and plenty of people to help!

They usually have everything you need but employees. They really need more floor employees and they are never happy.

Workers just as helpful as the ones at Home Depot...meaning...not.

I can always find whatever I need here.

I love this store and its people! The store is spacious and clean, its people friendly and helpful.

Always Gucci, and I love how clean Lowes always is.

Lousy service no one to help load my purchase and when they found someone the person was rude complaining about his back issues

Great staff. Very friendly, extremely helpful. I ordered a large item, and they loaded it right into my truck for me with ease.

Curbside. Yes please! I shopped on line. Went to Lowes and picked up my order in a flash. Thanks Lowes for saving me time, money and keeping me safe from coronavirus!

Helpful and clean

Looking for ceiling fans, ok selection

Had to return high dollar item np

They had what I was looking for, I checked Home Depot and was a dollar less expensive. But they didnt have it in stock, they run out.

Geat store.

Lowes or Home Depot? I change my mind from time to time on the superior home improvement warehouse. Currently, I prefer Lowes with an edge on overall selection, live nursery, and customer service.

I am always so impressed by their garden centre and staff in the garden centre. They have so much variety at amazing price. Plus the staff is very helping, whether its Southlake or Lewisville, both are amazing!most of my indoor plants are from Lowes.

Unorganized. I had 2 scheduled deliveries and they didn’t show up both times. When I called towards the end of the day after they didn’t show up a second time they said they showed I picked up my item the previous day. Because I needed my grill ASAP I drove to another store and explained my situation to the manager and they loaded me up with a grill that day.

Felt welcomed from entering to exiting! The employees worked as a team to make sure that I found what I needed... Thank you!! 🙂

Great place to buy appliances. Kendall was outstanding.

Got there 20 minutes before closing. In and out real quick! I just needed a few filler plants to make my patio pop!

Helpful and friendly staff

Didnt have quick set for sheetrock

The store was thoroughly and they had just about everything that you needed. the website images face masks however no face masks were available.

I like this mini bar b q .I save a lot on lump coals from my full size when Im cooking just for four or less...

Terrible customer service and short staffed. I went in to purchase an outdoor coffee table and had to wait 20 minutes while an associate went up and down ladders just trying to look busy. He was so rude, and the only coffee table they had left was a display because it supposedly was a discontinued model. Yet he wouldnt sell the table because it was a display. Let me say again it was DISCONTINUED. And I was wanting to purchase this discontinued display table full priced. I acted cordial the entire time but ending up walking out of the store fuming because of the terribly rude customer service. Lowes has lost my business.

I went to this Lowes for a fence panel because the Home Depot nearby doesnt carry them. Didnt take long to find an associate and get what I needed. There was no one around the contractor drive thru to help me load it so I had to ask another customer for help.

Store was very clean and easy to find items that I was looking for.

Dropping off

Good place for hardware and gardening. Found few items better than home depot

This place is so clean and everyone is so friendly. I love this place.

👍 Great shopping experience..But, return to my car to Dead Car Battery :(( Boomer, went custom service and Duty Mgr. was so access full that we were able to receive help by store shoppers..And car jump and few fist 👊 bumps..I made it hm. 10 miles away..Lowes you ROCK :)