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LaserAway
1240 Prospect St, Southlake, TX 76092, United States
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LaserAway

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ju
Review №1

The staff is extremely welcoming and friendly and the entire experience was flawless. They are all very knowledgeable and helpful. I highly recommend them.

He
Review №2

Highly recommend!! Great packages and specials available for services. Top of the line equipment/machines and an large assortment of services/treatments. Wonderful staff and nurses! Can’t say enough wonderful things about my nursing Elizabeth. Extremely knowledgeable, professional, polite and enjoyable to be around through your treatment time. If you are considering, this is definitely the place you want to go!

Da
Review №3

I had another appointment today and it reaffirmed what I love about going to this location. Unlike other places the staff is always overly welcoming and personable. Im always greeted with warm smiles and quick professional service that Im always satisfied with. I cant see myself going anywhere else for my laser treatments

Ci
Review №4

Amazing services and marvelous staff!! I walked in and was greeted by the front desk they stood up as I walked in and made me feel so special like they were waiting for me. The nurses were all so polite and knowledgeable about any questions I had.

Hu
Review №5

LaserAway is the best at what they do! They have incredible customer service and are always so welcoming when you arrive! Youre treated by medical professionals who always have your best interest in mind. Go check them out!

Do
Review №6

Ive been needing to start tattoo removal for a long time now. Im so glad I found this place! The girls up front there are so kind, personable, and professional. I wouldnt go anywhere else!

La
Review №7

I really enjoying coming to my appointments at the Southlake location. The location and the staff are all beautiful, inside and out! I couldnt be happier with my laser hair removal results or the service there!!

Cr
Review №8

LaserAway has the BEST staff! Everyone I’ve encountered has always been knowledgable and friendly! I cannot recommend this place enough for all your aesthetic needs!

Br
Review №9

Very clean establishment. The staff is always very friendly and helpful with any requests. 5 stars!!

El
Review №10

I had an amazing experience at the Southlake LaserAway! I was greeted by the patient care coordinators which were super sweet then I was taken back to the room by the nurse that was so kind and completed my treatment throughly! I love it here!! I tell all my friends about it!! 10/10 service!!

Re
Review №11

I did tattoo removal as well. The entire staff is amazing,so very friendly and inviting. I instantly felt welcomed. Would definitely recommend tnis location.

Ca
Review №12

Matt Dana and Kelly were so friendly and attentive super welcoming I will definitely be back!

El
Review №13

I have been to all of the Laseraways in the DFW area. This one is by far my favorite! Not only is the parking the easiest, but the workers are so nice and accommodating. Dana always makes you feel so welcomed and comfortable. She talks to me as a friend and I never feel pressured with her. She is one of the main reasons I make the commute to Southlake for my treatments. You cannot find customer service like the Southlake location anywhere! I should also mention Kelly, Sarah and Matt. All of them have been trained by Dana and it shows. The nurses are exceptional and all have hospital experience. Top notch. Highly recommend.

Ke
Review №14

Loving my results! Nurses are absolutely amazing!

C
Review №15

I agree with the other people’s negative reviews about this place. LaserAway is only interested in taking your money - even if they didn’t deliver their services. I was supposed to have an appointment for a service, but then cancelled it after not being able to get a letter of clearance from my doctor (which LaserAway required me to get before I could receive a service). A week later, I get an email from Ally about my first payment. I talked to two reps from LaserAway (both out of state, not even local staff) and explained that I never received a service because my doctor would not approve a letter of clearance. The first rep said because I agreed to the service (at my free consultation appointment) that I was responsible for payment. The second rep said that a Director would call me back. I haven’t heard from anyone from LaserAway (either from Southlake or any rep from their “call center” operations) to correct the situation. This is a shady business with terrible and unprofessional business practices. Take your money to a real dermatology practice with professional staff who really care about you. Stay away from this place and save yourself from the mess they leave you with.

Ab
Review №16

Laseraway would not treat me because of my hair color. However, the representative was very nice and told me right away during our scheduled consultation.

Ma
Review №17

After talking to lots of shops and comparing services, pricing, and qualifications of staff, I can say without a doubt that the LaserAway experience is superior to other similar establishments. I went for hair removal and will be going back for thermage (will update post soon!). Lucy B spent TWO HOURS on a zoom with me helping me understand the intended effects of the treatments as well as which ones were *spicier* than others. I recommend you ask for her directly if you want someone to spend time with you and help make the best decisions. You can tell her I sent you! Please comment if you want to hear more about my experience and I will update my Thermage review soon!!

Lu
Review №18

Great convenient location in a busy shopping area. Staff is really friendly and helpful explaining the services they provide thoroughly. They always run specials on their services so if you have been wanting laser tattoo or hair removal this is the best place to go.

Pa
Review №19

Laser Away is very professional, and kind to your needs. They care to listen, and answer any questions you have. Also, they try to give the best deal possible. I will continue to use them, because I know Im in good hands, for laser tatoo romoval and more!

Ch
Review №20

Received three laser treatments at this location. The second treatment was a disaster. The nurse fumbled with the equipment and missed the majority of the area. She was incompetent and didn’t appear to know what she was doing. Discussed with the director at the Southlake location, that assured me the service would be redone after a long discussion. That deal was not held up and the lack of professionalism at this location is a disgrace. Not the Southlake quality I’d expect. I was also told that things were handled and that the corporate office was aware. Again, not the case. My next phone call is to the corporate office. I would not waste my time or money here. Again, such a disappointment.

R
Review №21

My experience with the RN who did my service was ok. My experience with the staff - sales consultant and Director was terrible. The salesperson left out very important information about my service. I called in to get it resolved - and what another person said below is absolutely true - they don’t care about resolving anything. They just ignore you until you go away I guess, and the Director is rude and unprofessional! I wanted to check them out because they’re so close to my house, but there are so many great medi-spas in DFW take your money elsewhere. Trust me!

Ti
Review №22

My initial intent was to inquire about the services offered at Laseraway. However after speaking with Linden, not only did she provide information, she was able to schedule me the same day for an appointment. Let me mention I never had laser hair removal of any kind, I’ve only have had waxing. Lizzie was my service provider and it was the best experience I’ve had. If you are looking to have laser hair removal. Call and schedule TODAY you will not be disappointed.

Pi
Review №23

Great experience and very friendly, my mother started her treatment here and Lizzy has been her nurse for most sessions. She goes out of her way to make sure my mom was comfortable. After several times coming here, I decided to try something and Linden went took her time to break everything down and get me the best deals. 5 stars!

sh
Review №24

They will tell you to buy 4 sessions of Coolsculpting and if you don’t need all 4 they will refund you. Nope, they will constantly ignore you and won’t call or try to resolve the problem. I am contacting BBB. They will scam you, take your money and will not return any of your calls about your money. They owe me over $1000

Pa
Review №25

Currently doing some laser hair removal on my legs and it has been a great experience. Very friendly and knowledgeable staff. Appointments have been smooth and in a timely manner. Facility is always clean. Highly recommend them.

Sa
Review №26

After talking to one of the most cheerful and vibrant representatives, of Laser Away, I figured what could a free consultation hurt, right? Well it doesnt hurt at all (unless we are talking about financially), but I have a hunch, this will be more than worth the investment, and I am sincerely excited about my upcoming appointment, to put some time, energy, and investment back into me. After all I am worth it :), and Linden was so graciously kind as to remind me of just the very thing. Her positively upbeat charisma alone makes the experience worth contemplating, as there is something about a person who truly believes in the products and services, and loves their career.

Jo
Review №27

I visited this place for my mother’s skincare and I was very impressed about Linden. She was really great because she introduced a lot of information very kindly. I would like to recommend this place.

Sa
Review №28

This is such an amazing place! I went in for some of the laser treatments to even out my skin tone and the staff couldn’t have been more accommodating and helpful. They had great service!Their product is amazing as well! After dealing with acne scars for most of my life, the Clear + Brilliant laser worked wonders with just one session.Highly recommend!

Ni
Review №29

This place gets ⭐️⭐️⭐️⭐️⭐️ stars because of the great customer service. I completely forgot to book my next appointment after my last service and am due for another one in less than a week 🤦🏼‍♀️. While no openings we’re available at the time, Linden made it a point to get me in quickly. After making some calls and follow-ups, she was able to get me back on schedule 🥳. What stands out is they really do care about their customers, are paying attention to them and are willing to go the extra mile. Trust me when I say you will not be disappointed in the quality of service and the value they place on making their customers happy.

e
Review №30

I am getting my facial hair removed at the Southlake Location, they have a very friendly staff, especially Linden, she is so professional and helpful with any questions i need answered. I highly recommend this location, the girls there make it quick and easy to get in and out in no time. i look forward to trying more of the products that they offer.

Pa
Review №31

I love LaserAway! The nurses are always very efficient and knowledgeable. Linden Shane is absolutely wonderful. She is warm, caring and professional and always takes great care of her customers!

Ma
Review №32

5 stars for LINDEN!! Don’t consult with anyone else. She will make sure you get everything you need for what you are willing to invest in. Jess is also a wonderful nurse!

Bo
Review №33

The staff is super super friendly and comforting. They want to make you smile! I highly recommend lazeraway and all of their nurses that provide the treatments!!

Br
Review №34

Linden is AMAZING! I can’t say enough wonderful things about this chick! She made me feel so comfortable the whole time, I would highly recommend her.

An
Review №35

Staff and nurses are amazing. Linden has always been very helpful every visit. I been getting laser hair removal and the results have been incredible. The first treatment I got I saw results.

Ro
Review №36

Very friendly staff and I LOVE the results from each treatment. This place is great!

Da
Review №37

LaserAway great choice for anyone wanting hair removal. They have registered nurses not techs, it actually works & I still can’t believe how much money I wasted on waxing. So glad I found LaserAway!

Ca
Review №38

One of the BEST customer service experiences I’ve ever had! I came in just for more information and Linden was so helpful and kind and got me so excited about the process that I bought a package right there! I made my first appointment and left and Linden waived me down and said there was a cancellation if I wanted to fill that spot and get started today! She went so above and beyond! I’m so happy I came in and started this process here!Update: I just had my second session with Keral and she’s AMAZING. She’s was so quick and efficient, took a break whenever I needed to, and talked to me the whole time to keep my mind Off things! I highly recommend her! She’s the best!

He
Review №39

Amazing amazing amazing!!!! Jess was my nurse and has been a few times every is awesome so kind and friendly and quick. Super honest staff and dont try to hard sell which is nice

Am
Review №40

HORRIBLE! Been trying to get in contact for 2-3 months havent got a call back after they had scheduled me for a call several times!!! I had appointments scheduled and they canceled at least 4 times, Im very disappointed I spent so much money on not one service. I got promised a full area service due to all the cancellations and they never honored it.

Vi
Review №41

Laser Away has truly been a wonderful experience!!!! Linden has always followed up and taken care of everything she said she would and Jesse the nurse has gone above and beyond to understand my skin and work out what the best way was to get the best results. I highly recommend Laser Away in Southlake. They are truly a great team!!!!

La
Review №42

The only reason why I’m giving this place one star it’s because the ladies were really nice. . Before my appointment here, I had an appointment with my dermatologist. I wanted to compare prices so I asked about his laser treatment for acne scars. He said they had different ones but there was one and it was the strongest and would only take one treatment to clear my scars and would cost me $771.00. Next, I go to this place trying to compare prices. She tried selling the clear+brilliant laser treatment on me and said it’s their best and strongest treatment for that. She said I was going to need about 12 treatments if I wanted to fully clear up my face! For $3200 and that’s only because they were having a “special” this month. So it’s actually more then that. They are just after your money! I said I had to talk my husband that night and see and she asked me if I wanted to call him that moment to chat with him lol I said no. Look into your dermatologist or other places for prices you WILL find better prices

Ja
Review №43

I am getting laser hair removal on my back at the Southlake location. They have a very friendly staff and the store is bright and clean. Renee, the nurse that did the treatment, couldn’t have been nicer and more professional. Linden was very helpful and knowledgeable about the services. I highly recommend this location and if any men are hesitant about getting laser hair removal... don’t be, it works, it’s worth it, and it is quick and easy.

Ol
Review №44

So far I have only been for my consultation but I can’t wait to go back and see my results! Such an amazing staff!! They answered all of my questions and showed me before and afters of work they have done!

Da
Review №45

LaserAway in Southlake is a great place to get laser hair removal. Linden was very knowledgeable and explained everything I needed to know and answered all my questions. She makes it easy so all you have to do is show up for you’re appointments. Karol did my treatments and went out of her way to help me and make me comfortable. This place is clean and everyone is super nice and professional. I’d recommend LaserAway in SouthLake for hair removal for anyone.

Ai
Review №46

Currently doing cool sculpting, laser hair removal, clear+brilliant, etc. With them. Linden, Renné, Dana, Elizabeth and Hayley have been amazing persons to work with. Kelly and sarah are very professional as well. They are always checking up on me and my mom. Expecting excellent results. 😊EDIT: My mom and I just finished all of our sessions and these ladies did a great job. They deserve all of the stars.

Mo
Review №47

Schedule your consultation with Linden at the Southlake location! She does an incredible job going above and beyond to get the treatment and self care you deserve. Very excited about starting laser hair removal here & much more here.

Me
Review №48

I just started laser hair removal and IPL today and so far the experience has been wonderful. The staff is professional and caring. Thank you, Linden and Renee!

Au
Review №49

Loved it!

Ev
Review №50

Met with Dana and she was friendly, professional, knowledgeable and just really easy to work with. I never felt pressured to buy and walked away booking cool sculpting session. Love LaserAway....client for life!

Th
Review №51

I love going here. Everyone is really nice. My favorite nurse is Renee. She is so sweet, caring, gentle and thorough. Love working with her.Lyndyn at the front desk is awesome. She is a rockstar.Can’t wait to be hairless soon :)

Gu
Review №52

Very professional and very nice staff

Ed
Review №53

Great experience, Dana was very knowledgeable & professional, the nurse Jess was very efficient! I love my treatments so far & am very happy with the results!

Ra
Review №54

Great clean facility,. Great people Nurse Keral and Linden. Patient, friendly and supportive staff.Get it done!

Ma
Review №55

The staff and service were wonderful! Received 24 units of Botox on their amazing buy 10 get 10 special, and could not have been happier!

Ja
Review №56

I was kinda nervous about the laser hair treatment. However Dana and Renee were so nice and made sure I was comfortable and understood everything.

Da
Review №57

Laseraway is a great place for laser treatments. The facility is clean and the nurses are very friendly and knowledgeable. My primary contact at the Southlake facility was Linden Shane. She is very knowledgeable about all of the services that offered and always has a smile on her face. I highly recommend this place for laser treatments.

Li
Review №58

The experience I had at LaserAway in Southlake was amazing. From my very first contact -Linden Shane to the booking to the procedure and the follow up. It was picture perfect and I am so happy with my results. I would highly recommend LaserAway Southlake to anyone who’s wanting to look and feel their best!

Do
Review №59

DECEPTIVE sales practices!!! Dont be fooled by compliments, coffee or mints!!! They will take your cash and are only nice to you to get your cash!!! They sell you on the fact a nurse administers the service and a call is placed into a physicians assistant. But when a customer needs needs the Tax ID to get $500 back from healthcare account and they dont take responsibility!!! Prior to paying they said YES we can get you the receipt you need. After the service have sent 5 emails and still do not have the tax id! Provided copy of the documentation from the healthcare provider and still do not have the tax id! The Franchise and Headquarters do NOT care about customers! They only care about getting your cash.

sr
Review №60

Melissa Baker was my technician and i loved her professionalism and trying to help answer my questions .

Da
Review №61

The Southlake Office is AWESOME! Very clean! Linden was so kind, clear and accommodating. And it was a pleasure meeting Karol.

Gi
Review №62

So delightful. I wanted to get botox between the brows before summer and essentially forced myself to go in (since I’m not big on needles). Jess (the nurse) was incredibly efficient, professional and friendly. It lasted less than 30 seconds and was the easiest experience ever. I’ve been to other Laseraway locations in New York and Texas but the staff here is by far the friendliest! Dana and Linden are amazing and I can’t wait to go back in for my next service.

Ca
Review №63

Laser Away is amazing I have been to other chains and have not had the best experience. I had minimal wait time, the staff amazing and the results I got could not be better!

Ma
Review №64

Always an amazing experience!! Linden is always so sweet & lets me know the best deals every time I come in!

Sa
Review №65

Highly recommend Laser Away!! Go talk to Linden at the Southlake location, she is so sweet, kind and very knowledgeable!

Ch
Review №66

They are professional and on time. Linden was especially helpful in finding the best deals available.

El
Review №67

Initially I was skeptical but what did I have to lose? I’ve wasted tons on electrolysis and waxing. I used to joke with my sister that we could always be bearded ladies in a side show if we found ourselves in need of employment but after only 2 treatments the results surpassed my expectations. I like the Southlake location because it’s easy to get to and parking is convenient. The young woman who signed me up was super nice and not judgmental at all. Facial hair is a sensitive topic and one that makes me feel self conscious but she made me feel so comfortable that it eased any hesitation. I’m horrible with names but the nurse who treats me is super nice and thorough. I’m interested in their other services because they gained my trust with the laser hair removal treatments.

Kr
Review №68

Did my free consultation today with Linden and she was so sweet. Looking forward to my first treatment.

Pr
Review №69

I wont recommend them. I did my lower neckline area, and its been about a year, still no improvement. And, they never called me back for a follow up as they promised on the day I was there for consultation. I DONT RECOMMEND THEM... :(

Am
Review №70

The RN who performed my IPL laser treatment (her name is Ladelle) was professional, warm and patient. She provided some tips for prolonging the results and shared her Instagram page since she puts tips out there too.The whole clinic was friendly. I am fat and probably not as beauty conscious or driven as some clients, yet I wasn’t treated any different than a regular who was waiting for her treatment.My only suggestion is to post specials on the website or e-mail them, this will drive my use of services as it can get super costly. Thank you for great service!

Ro
Review №71

When you go you have to talk with Linden. She is so sweet and will really take care of you

Li
Review №72

I went to this location for my second tattoo removal treatment; my first treatment was with Eraser Clinic. After the first treatment that I had with Eraser Clinic, I did not notice any difference in my before and after. I went to Laser Away for my second treatment and noticed a HUGE difference! My tattoo has faded significantly. L-A may be a little more expensive than their competitors, but there will be less treatments needed with them than with others.

Da
Review №73

The staff and experience in Laseraway Southlake has been beyond my expectations. I would recommend it to everyone!!

Mi
Review №74

Great place with great people. Highly recommend!

Jo
Review №75

Bad apple ruining the bunch. The ladies here are fantastic, but one, a blonde older woman, consistently makes sideways and subtly snide comments each time I visit and Im blown away by the lack of professionalism at Southlake.Ex: When checking out, I was expressing how much I struggled with a laser facial, were all different with unique pain tolerances. After my explaining how much pain I had, she said Hmmmm I dont relate, I dont feel any pain at all when I get it Oooooookkkk, have you ever read the book How to Win Friends and Influence People? Clearly not.Another ex: A woman behind the desk said, Did you see our complimentary goodies? Weve got some lib balms and cookies! I said great, and took a lip balm. Older blonde woman again seeming annoyed at the offering But did you buy anything from our promotional sale today? as in this was the pre-requisite to the lib balm, I was just clearly/kindly offered as I check out as a paying customer.She has said other things in the past, once another time about me not answering the appt. confirmation calls - well, its 2019, send emails where we click a button.... I work all day and cant step out of meetings to take LaserAway calls... Shes rude consistently and in very subtle yet poignant ways - I lead a sales department at my company and would be heart broken if anyone treated our clients as such.

DM
Review №76

Nothing but exceptional service, friendly and professional staff who know their stuff and amazing results! Highly recommend Laseraway!!

Ki
Review №77

BEWARE of fraud and scam.. the sales and marketing from the ladies at this spa was a total mess. Lies money fraud and cheating. They are ALL about draining money out of a person instead of keeping their word of one of their employees. At the beginning my plan was to bring my daughter there for full laser when she returned from college and I have 6 sisters all interested in my results and was looking to go with full laser.. this fraud in sales that the company did of a difference of $400 cost them thousands and I have now read about how many others are so disappointed with the sales and manipulation that this spa is.. totally not worth it when there are so many others available.. I hope they go under...

De
Review №78

Used a Groupon here. Had a good experience. Friendly staff

Ki
Review №79

Had a great experience!

Ra
Review №80

Not happy!

Information
39 Photos
80 Comments
4.4 Rating
  • Address:1240 Prospect St, Southlake, TX 76092, United States
  • Site:https://laseraway.com/locations/tx/southlake/
  • Phone:+1 817-527-5040
Categories
  • Laser hair removal service
  • Tattoo removal service
Working hours
  • Monday:10am–8pm
  • Tuesday:10am–8pm
  • Wednesday:10am–6pm
  • Thursday:10am–6pm
  • Friday:10am–6pm
  • Saturday:10am–8pm
  • Sunday:10am–8pm
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Toilets:Yes
  • Wi-Fi:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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