Jeff and Cody were a huge help! I came in with a somewhat difficult issue and they handled it with ease. Thank you both for your time and patience. Honestly good prices for internet/phone combinations but their service here is what mattered the most. Someone give em a raise 👍

Had an issue with moving my phone from one Spectrum account to a second one recently. Southlake store was the second Spectrum store I tried. Carolina was the associate I was lucky enough to meet with on my first visit at Southlake. She made several calls over two days and was able to get my issue escalated to a Spectrum activation specialist who was able to resolve my issue and get me back online with my original number. She also tracked the ticket internally and contacted me to make sure my problem had been fully resolved. Excellent customer service.

Thanks to Christian Richbourg, Store Associate in Spectrum, Southlake, TX, for giving excellent service! I purchased two iPhones (6/24/21), and Christians expertise and public relations skills were outstanding in helping me make the purchases and understand new features! THANKS Spectrum Southlake and Christian!

Came in with my husband and son a few days ago pretty late and we were able to both get new phones and we had a really awesome experience with the man who helped us. I can’t remember his name but he was tall with dark hair at the station next to the last!Amazing customer service!

This Spectrum Office Team is Amazing !Each and every time I visit this location I am greeted with smiles and a big Welcome to Spectrum from everyone .... They are always willing to go above and beyond to make sure each customer leaves happy.In my opinion, Spectrum in Southlake is the BEST location to purchase, exchange or return equipment in and around Southlake.Keep up the Great job ya’ll.

This Spectrum is so good! I was helped by Jeff V. He is the sweetest person and was able to answer ALL my questions. Never once did I feel like he was rushing me like most phone places or just trying to get me to buy things I didn’t come in for. I also watched his parter along his side, Cody. He was helping customers but they both greeted someone as a they in to make sure they knew they saw them. I am super big on great customer service and these guys provided it. Glad to have spectrum mobile now and hope to be with this company for a long time! Highly recommend.

Returning equipment, made the switch to T-Mobile home internet.

Cody was an awesome help. He explained everything to us and was extremely patient with us. I highly recommend!!!

No issues. Fast in and out service and friendly staff.

Hard to fine map and directions very poor.

Very quick and easy service, replaced my broken router no problem.

Cody at 1081 SLake Spectrum / Charter store is the best. Patient and super knowledgeable, dude was clutch on New Years Day

Great knowledge and customer service at this location.

Just left here after being condescendingly told maybe I should come to this location by a guy at the Terrant Parkway Fort Worth location. Whoever is training the employees at this location should train those in Fort Worth. Didnt get the ladys name, but she was great. Keep up the good work.

Requires f ace ma sk even after the governors orders.

Best place ever. That Christian guy was the best.

In and out people are friendly and helpful

100% the worst internet provider around. For MONTHS the internet constantly cuts out multiple times every single day (this isn’t an individual household issue, it’s basically my entire city and yes I’ve talked to multiple other people in different areas with the same issue). They’ve sent someone out to “fix” it at least 6 times and absolutely nothing has changed. Extremely unreliable and all the employees, including the managers, are less than useless when it comes to trying to fix the issues. Strongly recommend going elsewhere for your internet

I was helped by JD and he was professional and helpful with every questions I had.The prefer kind of person to do business with.

Way to much money for tv and internet services. And dont get there cell phone service yall be sorry.

Poor and Rude Service - Cant say enough how bad my first visit to this Spectrum location was. No empathy with my issues and very limited knowledge of their services - ended up having to resolve issues through the phone support. Why have such a fancy store if there is such limited service???

I had a wonderful experience with Sharon the rep at this location and the Manager! They went above and beyond to correct my phone situation, to make my new customer experience a great one!! Thank you for all your help to ease my frustration!

Great customer service and I did not have to wait to be helped

Great service!

So irritating... ordered new service and was supposed to have Apple 4 included. The manager was supposed to take care of it but nope. I had to spend an hour on customer service hold.

Went in to return our modem. Great customer service and immediately serviced us.

Great, fast and friendly

Cody st Southlake location has been most helpful. Exceptional employee.

I need to reach someone about the equipment I dropped off there in aug 22, 2020. I recieved a call saying I didnt drop off all the equipment... I need confirmation stating I dropped everything off.

Horrible customer service ! The people in the store showed no empathy or concern for my problem (and there were no other clients in store for them to service) I almost canceled my service but the individual on the customer service number calmed me down and worked to resolve my issue. If possible go to a different store or call on the phone

I knew what I wanted going in. The phone had to be ordered, and the sales team had me out of there in less than 10 minutes. Ill go back to activate and transfer. This would have taken hours at my previous provider

This is the future of technology store. EVERY service from Spectrum TV, Spectrum Internet, Spectrum Mobile to Spectrum EVERYTHING. I should know - I’m now 100% Spectrum. Sharon, Rosanna and Alfredo gave me the star treatment. Initially I went in only to change my TV services to a more affordable package. But, the Spectrum Team also sold me on the benefits of Spectrum cellphone services and I switched after more than 20 years as a straight up Sprint customer. I’ll save $44/mo on my cellphone bill (total for 2 phones), And $57/mo on my Cable, Internet and home phone package with NO contract. Wow!

I have not had great customer with Spectrums phone service. When into Spectrum store in Southlake. Julie have me AWESOME Customer Service, both times when I had a problem with my phone. She has great customer skills & deserves a management position!!

Just know I am cancelling my service and it took over 30 minutes of then trying to keep me on the line and sell me more stuff. When someone calls it is hard to get anything done bc youre just a number to them.

The salesperson at the Spectrum store were very helpful. They exchanged the modem that I had received without any question. Although the modem still hasnt resolved the issues with my internet connection.

Truly exceptional service on behalf of spectrum at this location. I went in to pickup a modem, TV, and phone after calling Spectrum to sign up for what sounded like a good deal at the time: 100mb/s and the TV/phone bundle for 10$ more than the standard service. Sure, 10$ is worth the higher speeds but that isnt a plan spectrum offers. The phone salesman upsold me to a plan that was ~100/month and lied about what I was getting giving me services I wont need and dont use.But, compared to ~50$/month for 200mb/s speeds thanks to the honest folks at this brick and mortar location, I went home happy and might even keep their service despite being given the run around initially.

By miles the worst internet provider I have had. The internet always times out and I alway have to reset it and it is exteremly unreliable. For a long time, many of us have had to resort to it because it is the only one available. Just found out, however, that Frontier is coming to our large complex and it has faster speed for a MUCH better price. Me and several of my neighbors are planning on switching because we are sick of paying high prices for spotty internet service. DO NOT RECOMMEND!

Chick-fil-a service is all that iCan say. Miss Sharon is so sweet && professional. Roxana, && Alfredo were THE BEST. iHave not have service this outstanding in I don’t know how long. Recommend this store to ANYONE.

Not to friendy.. woman were ike oh cant touch ur phone because of covid new customer to cell service. Wasnt Happy with her attitude

Spectrum rules! Great store.

Read through before you switch... I switched from Frontier, when I moved and had no better option. I honestly had hopes of relief from the oppression from the bill.I went to the store got set up and was ready to go. The service at the store was par, which was something I was hoping not a preview of the service.The service it’s self when it works works well! Speed is great, wish the upload’s speed is lacking but as the store clerk said ‘who uses upload speed?’ I asked I don’t know anyone who uploads to a cloud? Also I can’t say one bad thing about any of the no less than 8 service techs that been through in the last 4 days trying to deal with the ‘intermittent outages’That is the heel of Spectrum service... the intermittent outages. Which affect the way our home operates, we have a smart home. When the internet is out our hub does not work and our young kids do not know how to operate half of the electronics in our house, to include the lights. This may seem ridiculous, but imagine when your Service is interrupted and you turn your lights on manually, and your hub comes online, if it sees the relay in a position that it was not left in; it goes off line.We then have to reset it or delete it or reinstall it. When the service would go out on Frontier you could count on it being out for awhile. Spectrum it could be half a day or ten minutes.This is what makes spectrum’s prices so low, your gambling with your money, it is like will your money go towards your service or will it not? The worst part is when you call customer service and they tell your service is still on, I’m sorry you are not at my house and I’m sitting here looking at my service being out.The only thing refreshing about this whole exercise over the last few days was when my neighbor came out to ask if what they were doing at our house was affecting her internet, the supervisor called in the powers to be called back and said ‘no that address has service’ to have that redemption with our houses hooked up proving them wrong but they were willing to still Argue.Finally they were willing to realize they had a problem, I felt we were going to get our service fixed, they said yep! We can’t leave until we close your work order! They sat around out there for close to an hour and I checked on them they said well it’s a problem with the Node and someone will have to work on it.So I am advising anyone looking at spectrum to just stop. Don’t do it! When I called today, of course it was the weather, which is ridiculous because my satellite is still steaming in.

There were some nice people there to help

Julie was very helpful and knowledgeable!

My customer service was excellent at this location.

People are very friendly,and I love doing business with them...ALL I have to do is explain the problem,they always find the answer

Terrible company with badly trained support teams.

Great customer service!

Returned equipment and they gave me a receipt. They did not process it in the system. When I called to ask them to put my return in the system, one of the employees hung up on me. Horrible customer service.

Very slow, and the staff was not well trained in how to take back equipment after service cancellations.

Horrible customer service.

Awesome service

Great Service