They dont return calls for days. Will not work with you on the contract. Be careful when you sign the contract.

I have gone to this location for many years. I have had wonderful massages with Lemar. He is now gone. He had canceled many massages in the past and then left. He was terrific and the only therapist I would go to. Now, they are down to 3 therapists. One that I will not go to that I had a massage with in the past and it was not good. A second honestly was not recommended by the desk staff (then why keep them?) and a third that is booked up for 2 months. I have not even been able to use my 5 massages that I got for prepaying for a year. I think one has also disappeared from my account too, after all of these cancellations by Massage Envy. I have written a comment on their FB page about the issues with so few therapists and it was deleted. No contact, just delete it and dont even try to talk to me. This place has huge issues....HUGE. One room had wet carpet for years before it got fixed. I reported it many times. Personnel change all the time. The manager and front desk staff are always different. I dont know what the franchise issue is here, but you have no control over consistency, communication, or your staff. No one seems to want to work there for any length of time. You are causing your loyal customers to go elsewhere. We must, as you cannot accommodate us in your schedule with 3 therapists, only one that folks really want to go to. Get your act together or you will be out of business. You have a very frustrated client here. You know you have major issues. Fix them!!! I hope corporate sees this and take action. I will be writing corporate too.

Worst customer service ever! They will not allow to change appointments to an hr manager very rude and not empathetic at all DO NOT BOOK HERE!! Go else where

Reggie is amazing. Truly gifted! The staff is always helpful, attentive, and the facilities are spotless.

Ed was amazing! Nice facility, great staff.

Extremely relaxing experience every time! Theres always friendly staff to greet you when you enter. The waiting area has comfortable seating and soft music playing. The fruit infused water and mints are a nice touch. John is my favorite at this location, but Ive never had a bad massage or uncomfortable experience here.

Im going to blame your poor manners on your age and lack of class and dignity on your background. How small your world and how easily duped you are. Peoples health can not be treated via policy or procedure. It requires fore thought. A concept you seem unaware of. The simple art of healing requires few ingredients. All of them natural. Lauren Rose from Chicago.

Been a customer for many years. I had a sudden rate increase a year ago with no notice. My massage therapist was great; however, the establishment customer service is horrible. I cancelled, they have a form you fill out and then require 10 days for, “processing”. Seriously, it is a cancel button on a computer. Horrible, will not ever renew, too many other good places to go.

A few challenges with this location. Very difficult to get an appointment here. Massages in the past have been phenomenal. Massage this time was less than average and wasnt relaxing. I noticed that I was the only customer waiting and the only one when I came out midday. I may need to try another ME nearby

I called the morning of July 31st to schedule a 90 minute prenatal massage and was told it was $68. Just finished my massage and was told it was $83 unless I become a member. There was no mention of membership when I scheduled the appointment. So much for that relaxing massage I just had. Also, massage therapist didnt address multiple areas I said on the paperwork I wanted massaged.

Kelly didnt facial and it was awesome. Highly recommend her, cant wait to go back.

Reggie has mastered the art of the hot stone massage. I LOVE the way he uses his techniques to bring the whole experience to the next level!!!!!!He’s Tremendous!!!⭐️⭐️⭐️⭐️⭐️

Staff has always been responsive and courteous. Nice facility. Good location. Lola does a great job with her massages!

This location is a complete wreck. Renewed my membership two days ago, was told by an employee that I would acquire all unused points from my previous account. I then scheduled a couples massage for today . I call to confirm (1 hour before) and was told I didnt get to keep my previous points. This is why I scheduled two massages today. I was then talked over, yelled at, laughed at, completely disrespected . Due to this lovely act of kindness, I cancelled the couples massage and my membership, and TWO THERAPIST didnt get paid for that hour. I will never recommend massage envy to anyone. Google their lawsuit .....

Staff was really nice. Service was great. Massage was amazing. Liked this massage envy better than Southlake east location because the staff was nicer.

Horrible experience. Been going to Colleyville, East Southlake, Glade, basically any other location than this one ever since. Have received excellent service from all, especially Colleyville.This may have been 6-8 mos ago, maybe even longer; but the fact it has been a while lets you know how much of a bad experience my wife and I had here and this is not emotional.We scheduled a COUPLES massage. They called the day of and cancelled my wifes massage. In the past when I did not call 24 hours in advance I got charged a massage. Given that, I believe that I could make an argument that they owe HER a massage; but that is not my complaint. I am pretty laid back and do not do reviews unless I had an extreme experience either good or bad. Needless to say this is one of those extreme bad ones.So being that the COUPLES massage my wife and I booked was no longer a COUPLES massage due to THEIR cancellation one would think that rescheduling would not be an issue and of course it wasnt EXCEPT for the fact that they were going to charge me for a massage when the only reason I was rescheduling on short notice was because the COUPLES massage we had scheduled was being rescheduled by THEM and they were going to charge ME a massage for it. The person I was dealing with refused to see it that way and insisted on charging me a massage. Now as I am sure I am not the only one that has several massages saved up so the charge of the massage is not as big of a deal as the principle. They cancelled the COUPLES massage the day of and charged ME a massage when I tried to reschedule my COUPLES massage. The person I was dealing with told me they did not have the authority to override it and would have the manager call me the next day. Do you think that I ever heard from the manager? You guessed it... No! Horrible client experience. Will NEVER go to this location again!

Staff was nice, had a relaxing massage and signed up for their monthly plan after my first intro.

Clean facility and great service. Ive been a member of this location for over three years.

Great staff and have always had great experiences there!

I highly recommend this place for a excellent massage

Just didn’t want to answer any questions or help

Love my monthly massage

Good place

They fit a group of 5 in for same time appointments