I called Invicta (IWSC) to have a watchband replaced and I talk to a representative ( Kiara) Who was so very kind to take the initiative and go beyond and above to make sure that I was satisfied and getting the right watchband for my particular watch.The representative spent a lot of time and making sure that I was completely satisfied and understood the issue that I was having trying to get a watch band replace, I take my 😀hat off to her because she was kind and very patient! Kudos to her I give five stars*****👏🏽 She is a great asset to the company!

Customer service rep Alec Fraga has all but bent over backwards to make sure I`m satisfied. You can tell he`s there because he`s into watches and it`s not just a place of employment to him.He cares that the work is done properly and that matters when you`re as meticulous as I am. GREAT JOB !

Good service and fast turn-around ! My watch ended up with TWO separate issues and ended up requiring a movement replacement. Matt Milano facilitated the repair and my cherished watch is back working as expected and responded quickly to all my emails. I especially appreciated the e-mail updates at every stage of the repair process from receipt to evaluation to repair to final quality inspection to return shipping details.

Austin has been exceptional in his customer service. Since the moment my watch has arrived there he has kept me informed of the progress of my watch in a timely manner. Austin has also gone out of his way to answer my questions and concerns regarding my much loved and sentimental watch. He also went out of his way to explain the finer details of the scope of work to be done to make sure I felt at ease and was informed in a way I understand. I was very apprehensive about sending my watch to America (from Australia) for concern of lose or damage service and fast turn-around !My watch ended up with multiple issues and ended up requiring a movement overhaul and replacement parts, Austin facilitated the repair and responded quickly to all my emails. I really appreciated the e-mail updates at every stage of the repair process. Thus has made me feel like my watch is being looked after In a way that I would do myself. Thank you Austin for your Fantastic customer service. I will happily do business with you againKind regardsNabeel damer

I have had 2 issues with watches over the last month or so and both times Matthew at Lowen Watch Group has helped me out. Both times my watch came back as good as new and in a very timely manner. Thanks Matthew!

Good Day I would like to speak about my experience with the Lowen Watch group I sent my mechanical watch to be repaired it was returned several times not working I requested that the watch should be replaced after three tries could not resolve my issue from October of 2020 until January of 2021 my issue was resolved by the manager Carol de la Cruz I thank her personally for the diligent work she did in resolving my issue and replacing it with another mechanical watch good work thank you again

Extremely knowledgeable. Fixed 2 watches there. Great customer service. Was helped last time by Matthew Milano. Thank you.

Customer service disaster. 6 phone calls to customer service attempting to speak with “Austin” since 12/2/20. Finally asked for a supervisor on Monday the 21st who promised she’d get right back to once she figured out what “Austin” was doing. I called today only to be told that “Austin” was on the phone and they’ed leave him a message. This is an asinine game. I don’t think “Austin” is an actual person. So if you’re part of management and reading this review, you’ve got some serious cs issues. Oh, and please tell “Austin” to call me! Maybe I can learn what’s happening with this watch before 2021. Thanks

Austin Bramlette is doing a great job!

After getting my watch fixed, USPS lost my package. Carol De La Cruz from customer service helped me try and locate it with USPS. After it was apparent they could not find it she helped me get a replacement watch ASAP.

I love watches and am careful who I ask to maintain them. I have toured their facility and met with owners. I am impressed with their professionalism and sincere wish to please their customers with top notch service. I will go nowhere else.

Repaired my vintage Rolex to perfection with NOS parts! Overhauled my Panerai and it runs better than ever. My IWC keeps perfect time after a cleaning. Just great work. Thanks guys!

Absolutely can appreciate a company like LOWeN’! Nothing less than the best service, This is a company that takes pride in the service they provide. Thanks for the time piece Boys!!!! That’s ah fact Jack!!! Keep it up!

They are holding my watch captive and want half the cost of that watch new just to ship it back to my possession, they are literally stealing from me.... They charge 30 bucks shipping, then the same amount for simple repairs. Dont send your watch to these hornbeasts.

EVERYTHING is smoke and mirrors. Everything. The biggest scam artists there are. Buyer, customer, investor, client, beware. I know for sure what i am saying.

Thieves!!! They had a store at Burlington mall in Burlington,MA, changed my battery once there, the guy offered me plan for unlimited battery service for 5 years which sounded a good deal!! Bought 2plans, after a year the shop closed, called the company hq in Utah asking if they have another shop in the area, the rep said they don’t!! She offered me a mailing service for the watch which I didn’t want, she said ok they ll refund me what is left from the plan, I got a check in the amount of 2.98 from 2 plans in the amount of 75$ !!!!! Called them one more time placed on hold and nothing! The rep said yeah that’s what is left, avoid them at all cost!!

Great company, I have so much respect for the leaders of the company. I’ve gone there for years and years to buy watches and fix them.

Best place ever!!!!!! They do the best watch restoration and repair! Customer service is awesome too!

TERRIBLE!!! DO NOT GIVE THESE COMPLETE RETARDS YOUR SERVICE! THEY WILL SCREW YOU OVER!!!!!!!!