This was an amazing trip to do taxes it couldnt have went better. Janet was super friendly and made it a great experience. She made sure we understood every step of the process and I will be using your service in the future. Thank you
I had them prepare my 2019 taxes. When Janet completed my taxes I told her something wasn’t right. She assured me that after checking with her supervisor that the taxes were correct meaning I would get a small federal return but owed the state $4600. I decided not to use them again for my 2020 taxes because they were so high and I still felt my 2019 taxes were wrong. I asked H&R Block to do a second look at my 2019 taxes. They found JH error immediately. I called JH and spoke with the supervisor who said she reviewed the tax prep and it was accurate. I received a letter from the IRS stating I do in fact owe them $3200. O called JH and took them a copy of the letter. Of course now they are back peddling on their pledge of an accurate return. They are stating I did not provide as 1099 c (didn’t even know what it was). Long story short I am disabled after 30 years of being a nurse and now because of them I have to figure out how to pay the IRS. Janet also told me I owed the state $4600 but they actually owe me. If that come through I will be fine but if not I may have to go to debtors prison
Staff was super nice and helpful. 1st time experience filing with this company and very pleased. Will definately be filing here from now on!!
The lady that did mine was very nice, but I felt that 207.00 to prepare taxes for a single person just because I had 3 W2 was a bit extreme and I wont be using your service in the future . Thank you
Janet was very patient with me and explained everything I asked in detail she made sure I understood
This was an amazing trip to do taxes it couldnt have went better. Janet was super friendly and made it a great experience. 😁😁😁😁😁
Jh done a awesome job they were quick to get it done and very friendly and curtious also gave me a big discount
This place doesn’t even deserve a star. My daughter had an appointment at 4 to get her taxes done and Joyce Wright was very rude and apparently doesn’t like her job at all. Worst customer service I have ever seen. I would not recommend them to my dog!
Very Friendly and great customer service. Fast, efficient and knowledgeable.
Janeth and Joyce are very nice and easy to work with.Also.. excellent service but the fee is expensive.😊
Theyve been doing my taxes for 7 years now. Theyre the best
Absolutely HORRIBLE! Charged me $500! That is outrageous! The lady(Joyce Wright) wasn’t helpful, and obviously didn’t care about her job. When I realized what she had done to me, I called her and she told me it was too bad because she already filed my taxes. A TOTAL RIP-OFF!!!! DO NOT RECOMMEND!!!!UPDATE: The supervisor contacted me through phone call. She told me she couldn’t help me. She got an attitude with me. I told her she needed to lose the attitude, and that I would be leaving a review. I also said I will never go to Jackson Hewitt to have my taxes done again. Then, she just hung up on me. 0 STARS.
I am a repeat customer at this location. Made an appointment. Started preparation early. I have been treated like family at this location every time I have used them. I can count quality service from the staff. They are the best. Would highly recommend both Janet and Joyce they are a great team providing quality service and are very friendly and their work is guaranteed.
Janet was very knowledgeable, highly recommend her for taxes .
Janet was amazing! She was extremely helpful and friendly. She made sure we understood every step of the process.UPDATE: I changed my 5 star review to a 1 star because I dont understand how my AGI on the copy of my tax return is completely different than the same documents on the myJH account. I would probably change this rating if I could get an answer....
Janet is an amazing Tax preparer. She takes her time and makes sure everything is done properly. Excellent service
Melinda helped us a ton when we pre filed. Harold was who was doing it, he was a very sweet man but we was his 2nd customers and Melinda came over to help. Joyce is the one who we filed through once we got our W2s and she was great. Melinda is from a prior military family as well and she was great to talk to. She knew what she was doing and was able to help and get us in and out. We had some confusion with the Refund Advance but its a busy time of year and we was able to get it all straightened out. Melinda personally called and reached out to us to make sure we was satisfied and everything was resolved.Updated* We also received our refund 2 days early on our card just like they promised us we was skeptical using a prepaid card over his banking card but I think it worked out great because his bank wouldve held the funds before it was released but with the serve card it posted instantly as soon as it was received from Republic Bank. We are happy with our service! If you need taxes done go to MELINDA!
Very good service
Janet and Melinda and Joyce are the best
Janet sherman was awesome!!
Joyce was amazing and very knowledgeable which made the whole process smooth and speedy. 10/10 would recommend.
Joyce was very patient and understanding with me despite my general anxiety. She went above and beyond and I greatly appreciate all that shes done.
My sister and i work here and we absolutely love out clients and try to be as kind as they are!
Janet was very amazing loved her she was great and really nice and really helpful
Janet is an amazing preparer
Very nice and very helpful, Janet Melinda and Joyce are the best
Very pleased and Janet was extremely helpful!
Awesome customer service, fast and friendly
Janet was so helpful!!!!
They was very nice and answered all my questions right.
Excellent customer service!!
Super customer service
Love it, Love It !!