Reviews and word of mouth caused me to go elsewhere. I did not need any issues moving.

Permanently closed

I BOOKED ONLINE A 17 FT TRUCK AND A DOLLY FOR MOVING FRIDGE 2-3 WEEKS AHEAD OF MOVING ONLINE AND ALSO CHECKED IN ONLINE TO MAKE SURE I CAN GET EVERYTHING QUICKLY WHEN I ARRIVE THERE TO SPEED UP THE WHOLE PROCESS BUT WHEN I WENT THERE TO PICK UP THE TRUCK THE PEOPLE THERE TOLD ME THAT THEY DO NOT HAVE THE SPECIFIC DOLLY!! HOW CAN YOU TELL ME YOU DONT HAVE IT THE LAST MINUTE!! WHAT IS THE PURPOSE OF ALL THESE ADVANCE ONLINE BOOKING AND CHECKED IN??? WHAT REALLY PISSED ME OFF WAS THAT THE GUY TOLD ME I CAN USE A NORMAL DOLLY THAT MOVES CARTON BOX TO MOVE A FRIDGE. HE SAID THEY HAVE DONE IT BEFORE AND IT WORKED!!!! I JUST DONT KNOW WHICH SUPERMAN IN THIS WHOLE WORLD CAN MOVE A FRIDGE WITH SUCH A DOLLY. HE SAID HES NOT GOING TO CHARGE ME FOR THE DOLLY ( OF COURSE ITS FREE OF CHARGE AS IT IS NOT GOING TO WORK ) AND ASK ME TO GIVE A TRY. OF COURSE IT DIDNT WORK!! IT TOOK 5 PEOPLE AN HOUR TO MOVE THE FRIDGE FROM KITCHEN ONTO THE TRUCK AND THEN ANOTHER 45 MIN. TO UNLOAD IT FROM THE TRUCK INTO THE KITCHEN OF MY NEW HOUSE. THIS IS JUST SO FRUSTRATING AND MAKES THE WHOLE MOVING SO MUCH MORE DIFFICULT! I HAVE READ BAD REVIEWS ABOUT THIS U-HAUL LOCATION BUT JUST COULD BELIEVE ITS SO BAD....I WOULD NOT RECOMMEND THIS LOCATION TO ANYONE AS MOVING DOES NOT HAPPEN ALL THE TIME AND YOU REALLY NEED A GOOD ONE!!!

Show no respect. Didnt take the customers in order of receiving. He was jumping one customer to another without finishing the first.