We used MAP Communications as our answering service for a few months with horrible results. We had clients who were put on hold before the agent answered the phone, clients who were put on hold for anywhere from 5 to 30 minutes just waiting to be transferred to our staff, and clients who left messages that were never conveyed to us. When we talked to the VP about the need for investigation into complaints from our clients, the responses took over a week. We tried working with the leadership team to get the staff additional training, but in the end it wasnt happening.We receive between 200 to 250 calls per week. Maybe they signed up to manage more than they were capable of handling.I would NOT recommend this company to answer your phone calls or interact with your clients. It was a horrible experience for our clients, our staff, and our business.We have now found a much better provider.

I feel like Olive Gardens food has gone down hill throughout the years. I ordered the Fettuccine Alfredo and it tasted microwaved. I felt like I could have spent less money and done it better at home.The hostess was rude. She didnt greet us when we came in, didnt ask how many, etc. We had a baby with us, she didnt ask if we needed a highchair and after we asked for one, without a word, went to get one, brought it back and placed it in the middle of the aisle, facing away from the table and left without a word. I know that may sound petty, but when you have an armful of squirming toddler, its difficult.The server was sweet but inattentive and scattered. We had to remind her to bring our drinks, etc. Now, in all fairness, she could have been new or her section could have been slammed. Shes the only reason Im giving an extra star...it really should be zero or one.All in all, not a good experience and I will probably avoid Olive Garden going forward.