After being stressed after my car breaking down I went to Enterprise as a last hope. David Gavia helped me and he was very patient and amazing… I was really undecided on what I wanted being that I was not previously thinking about getting a new car. He was very sweet and and didn’t rush to put me into any car I didn’t like. He took great care of me and I appreciate it… 10 out of 10 definitely recommend

Mr.Daniel McCormick was amazing, worked so great with us and very professional, not pushy. Also his partner Jeff, was really nice and also worked hard on our purchase, Id definitely recommend buying from them ⭐⭐⭐⭐⭐ Thanks guys😚

I set up my rental 2 weeks before I needed it and in doing so told them I needed a full size truck. I also scheduled the earliest appointment to pick it up because of my schedule that day. When I arrived they didn’t even have a pick up on site. Who ever I spoke with to set up the reservation put me down for a full size car. It took 30 minutes for them to figure something out. The solution, give me a small compact, have me drive to a different location and have me pick up a truck from them. There was no apology, or discount for not doing there job. At one point they even seemed annoyed that they were having to deal with it. I will likely never use this branch again.

The service was great and the staff very friendly and professional especially Cameron... you go my man!!!

I was involved in an accident that was not my fault. The insurance company is fully covering my rental car. Today, an hour after Enterprise closed, they charged my car for 5 days rental without my consent that the insurance company assures me they have approved to cover. They will be hearing from me when they open tomorrow. I am very displeased.

Super nice guys, and exceptional customer service! Will definitely be back when I need a car again

Ive been trying to get into a rental from a collision a week ago. I was not at fault so their insurance is covering. I cannot tell you how stressful this has been! I am always either transferred, put on hold forever, given the oh Im so sorry but, and just generally bad service. I am still without one but told again it will likely be ok tomorrow. Well thats great, Ill just keep looking to tomorrow. I really do not like enterprise and Ill never recommend them

I do not post negative reviews lightly. Be VERY careful when renting from these folks. Take photos of any pre-existing damage on a vehicle you rent. They charged my card $500 for damage that I had nothing to do with and was on the car when I took possession of it.The person who rented it to me only noted one area of damage and not both. So now I have to chase down what is happening. The person I spoke with said I had to call this 800 number, for a Damage and Recovery Unit, to tell them my side of the story. First 2 phone numbers they gave me were completely incorrect. One was a scam number trying to sell me all kinds of things. The second simply had an automated message and hung up. I had to look up the general customer service number myself, then they gave me the Damage and Recovery Units number.After being on hold for an hour with those folks I got transferred around twice until someone could tell me a claim number that I had no knowledge of. They stated they would look into it and work the case to find evidence of my claiming the damage was already there. In the meantime they charged my card $450 + the $50 credit hold so all told $500.When I spoke to the sales office from the location I rented from they told me it was taken care of. Yeah, taken care of in the fact that they charged my card already so what do they care.Thus far Ive spent over 3 hours on this ordeal trying to fight it and I still cant get the branch Manager to call me. I get that times are tough and staffing is short, but seriously not okay.

I purchased my 2019 Nissan Rogue about 2 weeks ago and I am still in love with it. This was my very first time, and I have to say I will continuously recommend them to my family and friends. I worked with Dan from beginning to end and he did a tremendous job with helping me with the entire process. He made sure my needs were met, and that I was comfortable with each step of the process. I never once felt pressured. I truly thank Dan and enterprise as a well, for providing outstanding service from beginning to end.

It was an Absolutely amazing visit, and not just because we purchased a vehicle!The sales people, were down to earth, and very personable!It was a Very different experience, than the vehicle purchas we made, not even two years ago. There was No Pressure whatsoever.We were in there about 5:45pm and walking out the door by 7:30pm. In all honesty, we probably could have been out of there in half that time, if we werent such talkers!!Kudos * Kudos * Kudos to this location!!!

The so called manager kept over talking to try and make himself look right. I was told I have a call at the body shop at 2. Yes I was late by 16 minutes. Little did I know they had transferred my reservation to this branch who didn’t bother to show up till 3. To pick me up. There employee as soon as he sat down his ride was there. They rented me a piece of junk. Patrick who delivered the junk car. Had a problem with people who are disabled and wants more information than what I was told by the reservation and my insurance company. The car has a film on the windows. Like they sprayed something on them. Which is not clean. Never received my contract. Was late for my next appointment. This company has no customer service all they care about is themselves. If a person has to tell you they are being nice to you. You shouldn’t be in customer service. Especially when you dropped the ball. If someone tells you that something not right you could care less then you need new people or should not be in business.

This place is awesome and you got me my car right away and I went and bought an Enterprise Rent-A-Car. Ive got brand new car and its all because of these guys

We rented a 15 passenger van from this Enterprise location for our wedding back in November 2020. Limos were way too expensive and a 15 passenger van fit the budget perfectly and was very clean inside and out. Pick up and drop off was a breeze, and everyone was friendly. Definitely recommend renting from this location.

I rented a car on 5/7/21 after getting hit by someone who also hit 6 other cars while he was going the wrong way very fast on a one way street. I have rented at least 6 cars from Enterprise over the past 15 months but I typically rent from the East Washington branch. This time I was sent to the Shadeland branch. I didn’t anticipate there would be such a difference in the level of customer service I would receive from one branch to the next. I did not request the extra insurance nor was it discussed with me at the time I rented the car. The agent added the extra insurance at some point. A week later I received a call from the branch manager Andrea. She told me I had the additional insurance and I explained that I shouldn’t because I didn’t request it and the agent didn’t discuss adding it. She said I would need to come into the branch office to have it removed and sign a piece of paper. I thought this meant the insurance I didn’t request would be removed and I would be refunded the fee since the insurance shouldn’t have been added to begin with. I did go into the branch the next day. I signed the paper and left. I kept waiting for the fee to be refunded but it never was so I thought it would happen after I returned the car. I returned the car on 6/3/21 because I was leaving town for a week or so. I kept waiting to see the refund I was supposed to receive but the money was never refunded. I called the branch office and spoke to Andrea again. She belittled me for not understanding that the agent had added the additional insurance. I tried explaining how I had called and spoken to her about the extra insurance and I came in and signed the paper like she had said but she continued to speak to me in a rude, condescending manner. I felt like I was being reprimanded by her. She said her agent had never been accused of adding insurance without a customer’s consent. I told her that in all the times I have rented a vehicle from Enterprise I had never requested the additional insurance. Somehow, in her mind, it didn’t matter what my usual practices as a long time customer were, and she refused to refund the fee. When I asked Andrea about the $50 fee that should’ve been an automatic refund when I returned the car, she said it was something I needed to discuss with my bank. Enterprise initiates the $50 refund, not my bank, so why wouldn’t a manager be able to answer my question? I guess I’ll never know. I spoke to Andrea twice on 6/23/21 and both times she spoke down to me and belittled me.I did ultimately call my bank to dispute all 3 of the charges to my account, almost $230. If Andrea and Enterprise won’t do the right thing, then I’ll have my bank help me get the money back. And I won’t be returning to this Enterprise branch. I work in hospitality. I know how to provide exceptional customer service. I know how to treat a long time client or guest. I work for a company that manages 30 Airbnb properties in Indianapolis. I won’t be recommending any of our Airbnb clients or guests use Enterprise for vehicle rental.

Horrible service.. and you say youre high risk the manager didnt even look at my current situation when I was there he just said no.Without customers youre nothing Ive been in customer service for 25 years..

Reserved a Luxury car more than a month in advance for a special occasion. The day before my reservation, they call and say they dont have any on their lot.... Thanks for making a special day less special.

The staff are exceedingly helpful, patient and kind. The service is excellent.

I called asking for help with a purchase of one of their vehicles, the woman who answered said that the sales department is separate from renting department yet is in the same office. I asked her if she could give me their phone number to their sales department since I was having trouble finding the information I needed. She told me no. I asked her if she could ask someone what the number was, and she said no lol. I asked her how I can find the right phone number and she said “hold on a second” and then redirected my call to an automated system that had nothing to do with what I needed help with. Lol She should not have told me they were in the same building if she really did not want to help.

The worst enterprise ever!! Ive been calling all day today and kept getting hung up on. They kept picking up the phone and not saying anything just hanging up 🤦🏾

Griffin is the bomb! Helped with all my needs! Exceeded all my expectations! This is why I only choose Enterprise. Thanks again Griffin!

Insurance paid for me to get a rental here after I got rear-ended and my van was in the shop, everyone I interacted with was super helpful and friendly.I never felt like I was bothering them if I had a question and since I was dealing with insurance I had lots, even had to call and reschedule pickup, and they were still super nice and accommodating.I would definilty recommend them and if I ever need a rental again, Ill go here

It was good. The office wanted me to call back with my ins policy number. I have been trying for a total of 2 hours and still cannot reach a person.

The staff is so friendly! They explain things well and get you taken care of and on the road quickly!

Malik was kind and helpful. He worked quickly and was able to answer all of my questions.

Theres a sound coming from the car when you starts it and can be heard fir a few minutes after you drive it. It rides ruff and doesnt take railroad tracks nicely. Worse yet, I believes it needs a wheel ailments.A reservation was made for a car and we didnt get it.No problem with the staff, just the SUV.

This place is absolutely amazing hands down. They are extremely transparent with the car buying process and dont leave you wondering what your payment will be or any of those fine details as you work your way through. I would definitely recommend coming here versus a regular dealership. And please ask for Juan Medina when you swing by

Took me 2 hours to get my reservation figured out and into a car

This was the best car buying experience Ive ever had!! My wife and I had a budget in mind and was able to get what we wanted within that price!! Dustin and Jill were simply amazing to work with! Instead of sitting in a car dealership for hours on end (like we had before we came here) all the paperwork was ready to go when we arrived!! All we had to do was love our vehicle which we did and sign our name! This is the first time Ive purchased a vehicle and felt like we had true customer service! Id give them 10 stars if i could! Thank you for making our car buying experience better than we thought possible!!

I bought my first car from enterprise !Thanks to this guy I was able to get a luxury car in my budget and a good insurance rate.Loved the service!

They were really just too busy managing the high customer value, to address any individual concerns. I felt processed as if I was an assembly line item.The Satellite radio package I purchased never worked. I asked about it several times & even called back, once I headed onto the road. Instead of trying to issue me a bunch of verbal instructions on how to load the radio myself, perhaps they could have just loaded prior to my arrival, just like all the other locations do. I even called 20 minutes ahead & asked if the vehicle was ready.The Ford Edge that I was given, pulled drastically to the left, which made it somewhat difficult to control along curving roads.The bottom line is, I just dont feel that the team at this location had time for me. The team was really nice & courteous, but they came up short in the delivery of that total customer service package & I was even referred to as an easy customer, by one of their team members.I wont be returning here, they can keep the $$$ for the non-funtioning radio & NO... I will not call your customer service number to discuss or change this review!

Juan Medina was awesome, he help me and my wife find a perfect vehicle for her birthday present. He went above and beyond to make sure we understood everything we had to sign.Enterprise Car Sales has the best cars in the market, we can tell based on our visit to other locations. Thank you Juan!!

Always a great experience at Enterprise! Jill Friend is AWESOME. She got into the car we wanted at a great price. We will be repeat customers!

I had to pick up a rental car on a Sunday after an accident and Enterprise made the process easy. The gentleman who helped was quick to answer all my questions and was even able to establish communication with the collision shop to make for a more seamless process. Thank you for making what could have been a nightmare go great! I would definitely recommend them.

I waited nearly 2 hours after my appointment time to receive my rental minivan. As Im driving away from the location I notice the car slightly shaking when I apply the brakes. This was at about 30mph. I immediately called the office to let them know about the problem. No one answered so I left a voice mail. Later on my drive to Florida going through mountainous terrain the brakes became very important. I had to keep my speed at or below 55mph because I was not really trusting these brakes. Maintaining speed in the mountains is very difficult as you can imagine. I finally made it to Atlanta around the time the home office would open. They suggested Enterprise Roadside Assistance. I called roadside assistance and asked for a replacement minivan and he suggested a small car. Mind you its my wife, 4 children and me so I reject that. He then suggested I stop at a nearby mechanic and allow them to repair the issue. This was not acceptable either. Im not going to take additional time away from my vacation to wait on a mechanic. He then said he could try to find a suitable replacement on our route. He took my info, our call was disconnected and I didnt hear from him again. We pulled off on an exit and found Enterprise locations along our route. We called a few and finally found on in Valdosta Georgia. We were able to get swapped out and enjoyed the rest of our trip. This was in no part due to any effort or concern on the part of Enterprise. I will not use them again

Always a pleasure renting with Enterprise. My most recent visit was no different, both employees were on the phone when I walked in but made it a point to let me know they would be right with me. Once off the phone they asked my name (I had an appointment) and took me right out to my car which happened to be a nice upgrade. He did the walk around and he quickly explained a few items to me, I signed/initialed and off I went. The car was nice and clean and smelled great! I would like to point out how much I appreciate the very well-lite parking lot, I return my cars very late at night and it makes me feel safe being there by myself.

Very good service and great service attend help

Super easy transaction. Juan, koree, and matt all helped me and it was great!

Nothing beats a good friendly service . My experience was highly favorable due to one assistant manager, who followed up on promised made to me regarding a specific type of luxury vehicle. We get used to. Wing disappointed at time because many do not honor their own words, but that did not happen and I appreciate how I was taken care of . Thank you

Horrible service! Especially with manger DEVON (African American manager). They quoted me for a rental and offered to refund me for a uber to pick up the car due to covid. My Uber cost me 27$. when I got to the location the entire quote changed and I was unable to afford the new quoted price on vehicle with deposit. Asked why it changed and he informed me that prices change all the time. I felt as if it was unfair to me because of the price quoted online differed from what I was told over the phone versus when I got here. Anyways I did not rent from them and they did not even offer me a way back home nor did they reimburse me for getting to the place. I ended up spending 60.00$ and no rental. His excuse was he did not have his card attached to his uber account. Like really? Add it... and get me home for inconveniencing me. Such a shame how ppl treat ppl. I will be calling to report this issue to corporate as well because that is not fair to anyone!

I received a rent on 7/5 while my car was getting worked on. It was the vehicle that I needed at that time. I was told to switch vehicle once I got to Atlanta. It was the worse experience of my life with enterprise. The manger was rude. I waste an entire day of my trip at a rental place. 15 customers went before me. I got to the rental place at 2 didnt leave until 5 30pm. I waited 3 and half hours for a van that was on E when they gave it to me, wasnt cleaned and it smell like someone had been smoking in the van all week. I was very disappointed with the service and the experience.

Every rental Ive had, Ive gotten from here. Ive never had a problem so far. I didnt like the Jeep they put me in, at first, but it ended up being fun 😏

After being a customer of enterprise for over a decade, I will NEVER return to this company again due to their poor service and communication. I will never pay for poor service. Twice now I have but put in vehicles that have been smoked in. This time I called and spoke to the manager Slater who used the word well when to express how sorry he was. I advised him he could not be aorry and he said Well. If the managers are treating their cuatomers like this imagine how their employees are being trained. I did not even receive a courtesy call to ask me how my rental went and I didnt have the ability to speak to anyone qhen I dropped it off on that Sunday. Two weeks later, Im still waiting for a courtesy call. I was charged for two tolls that I was completely clueless about AGAIN with no communication from Enterprise. They tell you what you are signing for when you rent the vehicle to get you to hurry up and sign but NO ONE ever talks about the toll charges that they will automatically take off your card.Once again talking to Slater about this, he proceeds to say Well I have nothing to do with that. Do you think he even addressed the fact that I told him the truck smelled like a cigarette factor, NOT AT ALL!!!!

I recommend Brandon if your in the need of a rental. He made the procees smooth and easy. Very friendly and professional.

Had a really good experience with them. I recommend Jill Friend. She nice, understanding, and has good energy.

My husband bought an SUV from here last week, and the entire process went very smoothly. Patrick was very friendly, informative, and accommodating. Dustin did our financial end of things, and was VERY patient with my husband. This was the most laid back experience we have ever had when buying a vehicle, and we are completely satisfied! Thanks, guys!

We highly recommend Enterprise Car Sales for buying a used car.Patrick Thorsten was absolutely an amazing consultant in our car buying experience!Dane was so thoughtful and courteous and funny!They just made you feel like a family member!Thank you Enterprise for an awesome, awesome car buying experience!

I loved my snazzy Jeep for a couple days. I also really appreciated the free upgrade from a small sedan to the Jeep. Thanks so much!!!

I reserved an intermediate car. Arrived an hour early and was told I could do the Nissan Versa (but it was being cleaned and washed) or I could get the green shiny mustang sitting front row. I’m still convinced they had a bet going to see who could book it out first. I’m not mad, it was really fun to drive lol very happy with the service and employee that assisted. Future needs I’ll definitely go back to the Shadeland location.

I had a great experience. Our sales consultant was Juan Medina, he made our experience with purchasing the car quick and easy. Very satisfied. Great customer service. Definitely recommend. Great customer service.

Always have new workers, always take forever to get u into a car and it’s just always something. I prefer to go to the one Washington st. Like today when I arrived cars not clean and the other van is being sold.

This location is awesome. The people who work in the rental side are so great. They treat Enterprise like a career, not just a job, and that makes a huge difference, especially compared to their competitors in the area. They go so far above and beyond to make sure the customer is happy. I had a couple of problems with my personal car over the last couple weeks, which necessitated renting a car three different times. The Enterprise people unfortunately got to know me, which was actually great of them. They took a bad situation for me and turned it into a positive, all three times.Jill in particular is the absolute best. She was so awesome in taking care of me. Cameron was also great. And Matt and Tiffany also took great care of me. I hope I dont have to go back any time soon, but they make me want to rent a car I dont even need just to patronize their business. And I bet at some point I will do just that.

Everything was fine other than not having GPS. I assume that the truck i was supposed to originally have had it. The Dodge did not have GPS enabled so I had to use the data on my phone.

Despite the current unprecedented conditions that business have to operate by, still pleased by service provided at the rental hub on N. Shadeland Ave, Indianapolis, IN.

Just bought a car today with Juan Medina! The best salesman I have ever been to. He helped us with everything, was super professional, and made my experience very easy & fast. Everything was perfectly explained, he answered all of our questions and everything was just perfect! Highly recommend to go to Juan Medina thank you so much I love my 2018 impala

Great customer service, Matt helped the whole way through the process and got me an awesome car.

Truck had burn wholes in the seats and ash in it.. The front right wheel hub was also bad..I didnt complain because I was giving a slight discount because of it and I had a funeral to attend... Customer service was great tho.. Just my vehicle was dirty and needed attention

We had to rent a car at the last minute on a Sunday, just before the branch closed, because our car had broken down on the interstate. The Enterprise representatives were incredibly kind and professional and even gave us a good rate on a large SUV since it was one of the only vehicles left. They quickly extended the rental by a day when our car took longer than expected in the repair shop and were courteous when I returned the vehicle the next day. I don’t often need to rent vehicles in Indianapolis, but if I ever did, I would definitely choose this Enterprise branch again. Thanks to everyone there for taking great care of us.

Staff was great. The entire experience was as touch free as it could have been. They have things set up to accommodate social distancing and were very mindful of the current situation we are living in.

My car was in the body shop getting fixed. I wait over 30 mins just to talk to someone. The car was dirty and had cigarette burns in the seat and it ran like it came from the junk yard.

GOOD STAFF AND WAS EASY TO RENT VEHICLE I NEEDED. ONLY ISSUE I RESERVED FOR 2 DAYS BUT BROUGHT CAR BACK 4 HOURS INTO MY SECOND DAY AND WAS STILL CHARGED A FULL 2ND DAYS RENTAL. 4HRS DOESNT EQUAL 24HOURS

Crew handled everything to perfection, from their customer service to their covid 19 protocols

Employees were great, have had a couple trucks now with a strange Oder from them, and dealing with their corporate office is infuriating. They don’t live by their motto of trying to go the extra mile when you really need it. They hide behind corporate rules and don’t evaluate each case. I had my car and wallet stolen and they wouldn’t rent me a car, that my insurance was paying for, until I could give them a credit card for the deposit, cash wasn’t acceptable. So I had to wait over a week until I could get new cards to come to get my ride. Corporations don’t care about us and our problems.

My most recent rental experience with Enterprise was a breeze. I rented a car while mine was in the shop for collision repair, each time I called to extend it, it was no hassle at all. When I returned the vehicle they even gave me a ride to pick up my car from the shop. I truly felt like a valued customer. 😏

A very pleasant experience those guys are like superheroes well one female super lady Iris she went far beyond to satisfy me she was extremely helpful I feel very comfortable dealing with her I cannot say enough good things about my experience at Enterprise I mean they perform Miracles I left there so sad but when I return super Iris did her thing and made me happy again if I were maybe 40 years younger I would ask her for her hand in marriage! Thank you Enterprise for being there for me in a time of need I will always use you guys I wish I could give you a hundred Stars thanks again the team at Enterprise especially miss Iris thank you Eric Tandy I had a very interesting experience with them the last time I rented a car I had a little problem with someone that just needed a bit more training but Matt and John went beyond to make me happy they offered me money or time that was lost homework-free rental they did everything they made a bad situation good even when there is a problem they will do their best to handle that Matt and John thank you Eric

Jill was awesome and even followed up after we had dropped the car dropped off after hours. I travel by far 6 times a year and this location has always been on my good list. Will be coming back in October!

Of all the enterprise locations I have dealt with this is the best. Prompt responses, kindly picking me up and dropping me off at the car dealer thorough and efficient. Highly recommend them.

I went to Enterprise with the hopes of buying a car and the team there did not disappoint. I specifically worked with Devante Graham and he was amazing. He made the entire process easier. He was patient, kind, and genuine. There was never a moment where I felt he did not have my best interests in mind. The other guys on the team were nice as well but I would highly recommend everyone to work with Devante.

Devante Graham was awesome. He greeted my daughter and I at the door. He was extremely pleasant without being pushy. He was patient as we test drove 3 different vehicles, called another parent, and talked for about 45 minutes. I purchased my Sonata 3 years ago from this location and decided to bring my daughter back when she was ready to make her first car purchase. My daughter drove off the lot today with an early birthday present. Thanks Devante!!!!

Chris Brickey helped me pick out a new car this past weekend, he took great care of me and listened to ALL my needs of what I wanted for my new car. He was very honest and helped me get the best deal. I would recommend him to anyone who is looking to buy a car!

My go to place, convenient to where I live and they are good about having whatever kind of vehicle I need, from economy car, mini van, to pick up truck. Would have 5 stars if it werent for the fact I went to pick up a vehicle (reserved days in advance) and I was on a schedule and it wasnt cleaned out yet AND it had no gas (aka it wasnt ready, with no other options that fit my needs available). I did get a discount but the time was more important in that instance. Theyre usually really busy. My suggestion go earlier than your reserve time if you have places to be. That way between the line and making sure your vehicle is good to go youll be in the clear.

Needed a truck to replace my truck that was in the shop. Was told they wouldnt have one ready until the next day. Called the next day, truck wouldnt be ready until the afternoon. Called that afternoon, truck still not there, but they are bringing one from another store. Not sure why this couldnt have been done earlier, lost a day of work, but they ended up getting me taken care of. The people were very friendly in the office.

Very friendly staff, brand new car, was able to leave my car there. Great service, good prices. Nice

Very friendly and nice accommodations. Could use some assistance keeping their client pick ups in order. Being friendly and professional made up for it. Plus it was theyre busy time so I understand.

Easy pick up and easy after hours drop off. This was an excellent experience. We had mistakenly left something in the car. With the help of the wonderful after hours staff we were able to retrieve it and go to work as scheduled today. THANK YOU so much for an awesome experience. We will recommend you to any one looking for a rental!

Wonderful experience dealing with enterprise, truly found a home for renting cars 🤩

So Disappointed!! Will likely not rent from them again. They can keep the points Ive accumulated... No loyalty to customers who spend over a thousand a year easily. Stranded me out of state..

Appreciate the fact that they over looked my initial rental date mistake, but would have appreciated it more of they could have accepted my form of payment, seeing as how Ive rented many times before with absolutely no problems.

The reservation line (national service) was a nightmare. The Shadeland Ave store though corrected the issue created and was top notch. The went out of their way to make sure that I was very happy with the service they provided. I was satisfied with the end result and the folks at the store were wonderful and saw to my every need.

Quick and courteous service! I dropped my car off at Blossom Chevy and in less than 5 minutes, a rep from Enterprise had arrived to pick me up. I think the whole process mb at have only taken 10 - 12 minutes. Thanks for a great customer experience Enterprise!

I had the pleasure of speaking with Juanita at the Shadeland office this morning and she was a delight. I have called multiple rental agencies for availability and she was a breath of fresh air over everyone else. She was very kind, helpful and had a wonderful phone voice. I would definitely love to work with her again. If she isn’t already, she should be teaching others about customer service! Thank you!

Customer service is always great..I always get a nice upgrade that still fits my needs when they dont have the vehicle I reserved (I tend to always go there during the holidays).

I was very pleased with my experience here. Everyone that I talked to was friendly and accommodating. The transaction was quick and seamless. It left me with the kind of impression that would make me want to come back.

Booked a rental online and was called a few hours before pick up to be informed that they no longer had any rentals available. This same situation happened at the Washington St location. There seems to be some improvements needed with the online reservation system. I will not attempt to rent from Enterprise again.

Visited the one on East Shadeland Street. Very friendly and courageous staff

Excellent customer service!! Mr. Zane Arthur & his team were very helpful in getting me into my new car. They will work with you to put you in a car. Its also a good way to build your credit!

I was impressed when they called me to schedule a pickup before I was even off of the phone, but when I called back asking you be picked up (a service they proudly advertise), the guy acted like it was an issue and then told me that he didnt know if theyd be able to fulfill my reservation that day or even the next day and that I should probably call around to other branches. I asked him to find out and call if they were going to be able to and he said he would call me back. Of course, he never did. I got a ride over there and got into a car a week later. Jenna was very friendly and courteous. The next week, when I returned the car, I accidentally left a bunch of my tools in the trunk because I was in a hurry and so were they because they were very busy. I didnt realize what had happened until a few days later and i went up there but they had already cleaned the car out and rented it again. Jenna took me to the lost and found, but of course the only things in the found pile were of little to no value. The people that clean out these cars must be thieves unless they just arent doing their job at all. Jenna promised to look into it further, but its been a week and I havent heard from her despite emailing her to follow up. I wont use them again.

I loved this place! The staff was very welcoming and transparent. I went looking for my first car and had no idea what I was doing. Blaek helped me find a car based off of my wants/needs/budget and helped me figure out what the best car was for me; I was also shown the price of the vehicle I was looking at compared to the prices it was going for else where. My bank referred this dealership because they would not try to scam me and theyve worked closely with Zach the senior account executive for years so I was not haggled into financing or insurance through the dealership. They were extremely respectful of my right to make my own choices!

These guys are great! Justin F walked me through cars like I was shopping for one. His exact words were youre gonna be in this car for a week so lets get something you really like. I wasnt a insurance claim and was paying with a debit card but they acted no different towards me. Great group of guys, even the ones who didnt wait on me were cool!

Ive enjoyed my freedom againLol

All the customer service reps are great every time i go there. They always acknowledge ur presence an is very polite. I dont go to any other car place EXCEPT Enterprise Rentals cause i know im gonna be treated well an satisfied with the vehicle

What a great experience made it easy and effortless. Want to thank Stephanie and Zach for all there help. Would definitely recommend.

I usually have great experiences. I was disappointed that I made my reservation over a month ago and when I arrived I had to wait for a vehicle to be cleaned and get ready. This delayed our trip.

We rent a truck here every weekend & the customer service is FANTASTIC !! Every one of the employees are helpful & extremely friendly. Definitely 5🌟 !!

The employees here are very friendly. I had a problem, the associate quickly helped me. She was VERY professional. I will definitely be back!!

Andrew was PROFESSIONAL, COURTEOUS and pleasant personality. Answered ALL questions, quickly and accurately. Easy DROP-OFF box since had an early appointment and office was closed. THANK YOU

Great service. Had car ready nice people. Thanks

Ive had nothing but a wonderful experience with this team at Enterprise. They are eager to help, pleasant and they just seem genuinely interested in making sure their customers are well taken care of. I rent cars at least a dozen times a year and Im certain this will be the only rental car agency I will use if their customer service continues to exceed my expectations.

I was given my rental on EMPTY and with tire pressure light on?! I put air in it after leaving the lot and 2 days later it came back on. Every 2-3 days I had to air the tire up.

Rented a car there. Sydney was awesome! Very nice and very helpful! Will go to her again when I need a rental.

Great customer service and speedy service. I love doing business with them.