Ed Voyles Kia of Smyrna was the absolute most wonderful car buying experience Ive ever had. Jack Stricklin (was the salesman) and Chris (in finance) were the ones I dealt with they were extremely helpful, knowledgeable, friendly and all around GREAT people. I have already recommended them to my friends and family. I LOVE my new car!!

Jack was amazing! He was super friendly & informative. His communication was great from the moment he reached out to me after I submitted an inquiry online. He made the buying process very enjoyable. Thank you so much Jack! 😊

I think I called 2-3 other dealerships trying to get an appointment for my 60k service, and couldnt get through to the service department. I get it - right now everyone is short staffed and things are moving slow in all industries.I was grateful when I not only got someone on the phone, but that they could get me in the very next week. Aside from a minor snafu when I arrived (my appointment wasnt showing in the system), everything went smoothly. They were able to fit me in despite being slammed (do these guys even have time to eat? Theyre working SO hard!), and I spent a few hours in the lounge working on my laptop while they worked on my car.They got it done half an hour earlier than estimated and vacuumed out my car. I got a list of items Ill need to fix or replace and estimates on when Id need to get them done to keep my car in great shape. Since I live on the road and drive everywhere, I really appreciated that extra touch of what to keep an eye out for (read: start saving for).All in all, a pretty painless experience. Car maintenance is never really fun, especially when everyone is overworked and understaffed. But my experience here was great, and Id take my car back any time.

Great Service! I had a flat tire and tried to contact the service department but couldnt get through on the phone. Online appointments were more than a week out. I drove to your dealership. Quincy, my regular service advisor, was at lunch so a very tall gentleman (Scott?) jumped in and took care of my problem very quickly. In a very reasonable period of time the tire was repaired and I was back on the road. Kudos for a job well done..

Ed Voyles is the best in Atlanta for customer experience. This is our second Kia and third car fromthis dealership. Our salesperson, Brittany, was so pleasant and professional and clearly happy to work there. The finance team was amazing-friendly people and clear, easy to understand process. Great car, great company!

If you are looking for a car for you or your family - you dont need to go any farther, Ed Voyles Kia Smyrna is the place for you. People are friendly, very accommodating and knowledgeable. I was happy for the customer service experience extended to me by these folks, especially by Stephen Empie, no wonder he has numbers of Employee of the Month plaque on his desk. This place is highly recommended.

It was a great experience working with Bryan! He was thorough going over every detail of the Carnival we purchased. He went above and beyond offering snacks to my 2 year old while we were waiting to go on the test drive. Could not have asked for a better experience when buying a new car!

Couldnt have asked for a better car buying experience! Much of that goes to Jack for taking great care of me throughout the process. From keeping in touch while insurance processed my claim to making sure I had everything I needed after the sale, hes easily the main reason this went off without a hitch.

Thanks to Jack I had a great experience and was able to drive off with my one of my dream cars. I initially came in with my heart set on something in particular and ended up leaving with something even better. Jack was extremely patient and helpful throughout my entire visit. Thank you again Jack for making this happen!!!

Excellent service! I bought my car at Ed Voyles Kia in Chamblee, but had a hard time finding a convenient time to have my cars first maintenance service. Ed Voyles Kia of Smyrna had multiple open times available, and while not convenient to my residence, it is to my work place. Easy to find, prompt attention, clear communication, and happy smiling faces. Will definitely be bring my car back here on a regular basis.

We had a wonderful experience at Ed Voyles Kia. This was because Jack was super helpful and so easy to work with. He made us feel so comfortable, was very knowledgeable and we felt like he was a great advocate for us throughout the buying process. If you go by here, definitely ask for him!

Very satisfied 😌 when you tell your Saleman what you wanted and you want this with no money down and they get it done like you asked, Will get mybusiness again.

Jonathan had all of my needs meet before I got there. When I got there the process was so smooth. No back and forth. Everything was exactly what he said. Great customer service. Love my new car. Thanks again Jonathan and Kia

I was assisted by Bryan W., who immediately assessed my needs and gave a realistic option- which I am quite satisfied with. I told Bryan before hand what my past experience was with a dealership was and it like it was his mission to make it 20x better. I was also given an AMAZING deal for my trade in. I got in the dealership at about 6:45 pm and left at about 8:30 pm (because I was a chatty Kathy) but that is world record time for me!! I came in with my financing already settled so it was a breeze. The gentleman in finance (I believe his name is Bob, I really hope I’m right) was VERY kind and helpful as well. So I know what you’re thinking, with all the great things I have to say, why not 5 stars?! Well, I emailed a few times the night after I left about a few items I left in my trade-in and I never received a response. Realistically my rating is 4.75 stars but it won’t let me put that. Bryan has called me since the visit but I was at work and failed to remember to mention it. I would definitely buy from him again

Awesome customer service. I was over an hour late for my service appointment, 1000 miles beyond the required service time and heading out of town again in 48 hours....and there were no other available appointments for at least 2 weeks.Quincy and his team NEVER mentioned that I was late!!! They checked me in with a smile and finished my service in less than 90 mins. Its such a joy to experience this type of service nowadays. I will gladly drive the 40 mins to Ed Voyles Kia moving forward. Thanks again!!!!

Awesome experience with this dealership! They went above and beyond when helping me!! Chris in finance explained everything thoroughly Strongly recommend Brittany to anyone

Absolute worst customer service I’ve experienced!! Sales reps are not trained properly. I was lied to not only by my sales agent, but also 5-6 different people I spoke to when trying to get help. After almost 2 weeks of trying to get a response from the multiple people I was told would contact me, I emailed the GM John Higham directly, only for him to pass it off since it was ‘too long to read’ (I’d say if you leave a review and get the auto response of him asking for more details, doing so would highly be useless as he does not care whatsoever). The person he passed me off to was someone I left a message for at least 1 week prior, and they had still not called me back. John reluctantly called me back after requesting, for the 3rd time in 2 weeks, to speak to him. He was EXTREMELY rude and very unprofessional. Had no idea what I had called for at all. Admitted to not even reading my email whatsoever. Treated me as if I wasn’t worthy of assistance since they had already made their sale. Made an excuse for the agent lying to me, but made sure to point out that that was a reason my sales agent no longer works for them. Showed no remorse for the lies I was told and no one getting back to me. Take your business and money to those that treat their customers with decency and respect.

I had a great experience purchasing from Ed Voyles Kia! Their communication was great, they were able to work with my busy schedule, and I was able to get a great rate on my new Soul. Jack is a fantastic sales person, so fun and easy to work with! The sales manager Keith was able to answer my questions and concerns over the phone. Jack was even kind enough to deliver my new vehicle to my house.All in all, highly satisfied!

We bought our son his first car last Saturday 7/24. The staff was great and worked with us to make the deal happen. We couldnt be anymore pleased with the service we received. Even had random workers that we didnt deal with come up and congratulate him on his first car. Thanks for making a special day...special!

Kia resolve an break issue on daughter’s Sportage SUV. I am very happy with the current customer service and technicians. Thank you again!

This is the BEST Kia service center in Atlanta. Ive had nightmare stories from other centers and drove a long way just to go to this one after I saw the reviews. Great customer service, got my car fixed within an hour and even washed and vacuumed it for me.

I came in for an oil change after thinking I had scheduled it online. after arriving I realized the online appointment had not gone through but they were able to work me in and get my oil change done in a reasonable amount of time. which was great. I thought it would take a lot longer. Thank you for the great service.

I love the Kia on Cobb pwky they are always super nice and on time they give you a time you will be done and most time the time is truer they don’t have you sitting around all day. Also the people who work in the service dept are alway super nice! I appreciate it my favorite was Scott and I found out he left but everyone else was pretty good.

Jonathan met us at the shop. Although they did not have the model I had come for, he was knowledgeable and provided required info. Looking forward to go go back to the shop once they have the model I need.

Ron, the customer associate I worked with explained everything my KIA Soul needed, stayed on top of everything and he had a great attitude. Due to the 120,000+ mile maintenance needed, I had to leave the car overnight, but Ron arranged for a Lift driver to bring me home and another to pick me up, to get my car. Thanks to Ron, it was a pleasant experience.

Greetings, Im completely at ease when dropping my vehicle at Ed Voyles Kia Marietta. To ensure the success of my visit, Ron Thompson is thorough in his questions of my service needs. He takes care of my car like its his own. Thanks Ed Voyles Kia

I had such an amazing experience at Ed Voyles Kia. Zack was the best. He listened to me and followed through with the car I asked for. He wasnt pushy like other salesman Ive dealt with. He made my car purchase experience easy, positive, and amazing. I would recommend everybody to Ed Voyles.

Unable to get my car in for diagnostics for 7 months. Whatever they are doing in the service department is not working.

Negotiated everything by phone because of my schedule and was great. Very nice fellow. Thanks!

Came in for a MPI and it was quick and efficient. I appreciate how I wasn’t pressured to get some services done. The service advisor who assisted me made it easy and reliable for me to come back.

Always a wonderful experience. They’ve fixed the slack that i was experiencing at other dealerships. Very knowledgeable and kind

This is a great dealership to bring your car for services and for next car The sales This thing are awesome Just a nice atmosphere To relax why are you taking care of your business I will recommend this dealership

The staff at Ed Voyles Kia were really helpful and upfront. No pressure and was comfortable with my purchase. The most painless car buying experience youll ever have!

I had a unique dilemma that was becoming a headache when I approached the another Kia dealership. Fortunately, this dealership took care of me! Brad in particular was a great help to me and displayed superb customer service. I greatly appreciate it!

Loved the service department at Ed Voyles of Smyrna. They were efficient and finished my car within the allotted time. I great place to have your car serviced.

I came in not really expecting much….it was more a less a test to see if I would be approved for anything. Not only was I approved; I was approved for a ‘22 Kia Stinger! Jack Stricklin was friendly, patient, and very helpful! The whole experience was awesome! Not only the sales experience, mannnnn this car is INSANE! I was very much a Dodge man, still have my Dodge, but I’m amazed completely by the Stinger. Thanks again, Jack!

I love my kia Optima 2020 drives great,and I have gotten compliments on it as well,you take care of your car your car will take care of you🚘🛣

Came here get tire replacement on 2021 Kia K5. 1st customer here. 2 hours later Im still here. Come on now.

Brittany Moorer was amazing! She made our experience and purchase very easy, smooth and fun. If your looking to purchase a car. I would definitely recommend her 100%.

Just want to let you know Ed Voyles Kia is a great place to buy a car. The salesman jack was wonderful. He took great care of my mom and me. He was great at showing my mom who didnt even buy a car there how to work her car. If you want to buy a car from Ed Voyles please see the salesman jack.

Service was good. Spent more than I wanted to.

My experience at Ed Voyles Kia of Smyrna was great and I bought the perfect vehicle for my familys needs! Jack was a fantastic sales person who made the car buying process as smooth as possible and he did a thorough walkthrough of my new Telluride. Everyone at the dealership was friendly and helpful. Id recommend this place for anyone looking to purchase a vehicle!

The services I received were done great. The lounge is ok for the size building it is. I like the fact that they have started back washing your vehicles but whoever washed it just wet it & didn’t really clean it. If you’re going to provide service for your customers. Then you should actually do it to the best of your ability & not half step on that service. Or just not do it at all.

Ask for JACK STRICKLAND when you go !!! Most informative and straight up dude, helped me out a my 2018 Grand cherokee 🙏🏻 Also stayed open extra late for me to finish up paperwork!

Dont call them, rude front desk. Smart talking salesmen/women. Just visit and be wood in person. If you call them they will show their true personality and it will deter you from visiting. Do better with customer service. This is why we stick with Nalley. Ed Voyles is garbage.

Honestly, this is where I come to get everything done with my car. Theyre always quick to help you and extremely professional. 👌🏽

Brittany Moorer was great! She worked with me to make sure I was completely happy with my purchase.

My car buying experience with Will was wonderful. I wasn’t there all day and he was very helpful. I purchased a 2022 K5 and I Love It.

I had a special need for the car I was driving, and the service department was very understanding and took care of it right away, well within the stated time. Nice waiting area with good wifi too!

I purchased my first car from this Kia! Their staff member, Angel, listened to my requirements and helped to find the perfect car for my lifestyle. He remained kind and honest throughout the entire process and was knowledgeable about each prospective cars’ qualities. He did not stop until I found the one just right for me. Thanks Kia, and thanks Angel!

After they sell you a lemon that needs a whole new engine after 50k miles, they will be completely unsympathetic and unhelpful as they tell you they have no courtesy/loaner vehicles and that they will only reimburse you for 1/3 the cost of what a rental vehicle runs for these days. The manager even had the nerve to try and sell me a new car while I wait up to two months for the lemon they sold me to be repaired. Before this experience I was planning on buying other Kias in the future. Now I will never buy another one and will tell anyone who will listen to steer clear of this location.

Great dealership. Mr Thompson in the service area was nice, to the point; would use them again. Liked the place very much.

Purchased a car back in May. Still haven’t received the new tag or license plate and the temporary one expires soon. Come to find out, it’s registered under a completely different persons name in another a state. I called Bob, who did the finance part and he claimed he fixed the issue. One month later, I call the tag office and they said it’s still listed under a different persons name. I tried calling 4 times, left multiple voicemails and still no one has called me back. It’s very frustrating. The lack of communication is very disappointing.

It was a great experience. Customer service was nice and professional. My only challenge is that management has decided to charge 3% on credit card

Jack was very kind, polite and respectful to me and my time during my recent visit. He went over and above-board to satisfy what I wanted in a vehicle. Great salesperson!

Scott Is The Man...... Goes Over and Above. ALL STAFF ARE AMAZING. But since March of last year Scott is My Gooo too... At this Point Give Out Some Raises...All love 💘

Horrible customer service. When your car breaks down shortly after you buy it they will leave you hanging, claim they have no responsibility to you and pretend like they don’t actually work for/with Kia.

If I had gone to Ed Voyles Kia the first time, this would be a 5 star rating.I took my Soul to Nalley Kia for this same issue and was told they could see the error codes but cant do anything about them...Ed Voyles Kia found the codes and tested my car until they could duplicate the issue, and it turned out to be serious. After verifying my maintenence records they immediately set out to replace my engine as part of the Kia warranty.I recommend my Advisor Quincy Adams to anyone. He explained everything 100%. No wondering, upfront about long order times for parts, and got me a temp vehicle no stress.

Brittany was nothing short of AMAZING! I had been searching for a car since March 2020, then the pandemic hit and I put my search on hold for a year! Once I decided to start looking again this year, Brittany was patient and not at all pushy! I had high hopes for what I wanted with a small budget, and I was constantly being told that I should get something used. Now I don’t look down on used cars, however because I’m a mother, I wanted something I knew would be RELIABLE! .... After working with Brittany, I was able to get EVERYTHING that I wanted and the icing on the cake was that I drove off the lot in a BRAND NEW CAR!

Let me tell you how easy this process went. Droppes off my vehicle the night before, keys placed in an easily accessible envelope and then dropped in the mailbox, filled out the form on the envelope, requested a call before service to check prices. Got a call first thing the next day with prices and to confirm service. Got a call back with diagnostics and prices. Had to pick it up after hours. They left my keys with sales as requested. EASY PEASY! This was one of the BEST experiences I’ve ever had getting service done on my car. I didn’t buy my 2014 Soul here but when I’m ready to get a new one, I know where to come! Thank you guys!

Recently I have an on-going issue regarding my Kia Forte. I called be-cuz my car was not driving as usual. Something was very wrong. So, I had to put my hazard lights on driving abt 40 miles... I was close to Caravan Kia in Lithia Springs so I stopped there to hav someone check my car. The service I received from them was very good. I had to leave my car there for service. Kia brought me home. However, Ed Voyles Kia where I bought the car said,we would not be able to service your car until January. Really? I needed help because I was afraid to drive it home. I said Calavan Kia was close to me while I was out making errands, otherwise, I would have brought it to them since I bought it there. The lady on the phone said, it was good I was there because they couldnt ln d not help me until next year! THIS NOT THE WAY KIA DOES BUSINESS! I HAVE BEEN A CUSTOMER FOR ALMOST 10 YEARS. I HAD A KIA RIO AND KIA FORTE. KIA SERVICE TO THEIR CUSTOMERS IS ALWAYS, EXCELLENT. I am very disturbed about my experience with Ed Voyles Kia!

I was able to knock out several service issues including a recall matter in 1 visit. I didnt want or could not wait for vehicle to be ready, so dealer called me a Lyft to take me back home so I can work. Come to find out they needed to keep car 1 more day anyway. Service staff was polite & had can do attitude. Quincy was the bomb!

I was very satisfied with the service and information received. Ron was very informative and helpful.

Ron Thompson is by far one of the best Service Advisors that I have encountered at the Ed Voyles Kia of Smyrna. He is always polite and takes the time to explain what maintenence issues needs attention on my vehicle, Ron, along with the rest of the staff are the reason I continue to come back to this location time and time again.The customer service is top tier. As long as I have a Kia, my car will be serviced nowhere but here. Thanks Ed Voyles for hiring the best! Ron, you are great asset. Keep flourishing!!

I am not happy with Kia overall because of my misleading warranty but thank you Scott from Kia of Smyrna. He was patient and helpful in my situation. If I ever in invest in another Kia model vehicle it will be because of him. Thank you Scott for everything and being a great representation for Kia. You are truly appreciated my friend. Give that man a raise!

Excellent care from Scott and what appears to be quality service. Waiting area is not much to speak of, but otherwise, I was pleased.

Thank you Mr. Quincy Adams, for being very nice and professional. Thank you service team for a great job!

Jim Voyles was awesome to deal with and he is definitely carrying on the family tradition of excellent customer service and in-depth knowledge of the vehicles! We have now bought two cars through Ed Voyles Kia and are about to purchase our third. We HIGHLY recommend going here for your next purchase for first class service!!!

Thank you Ron for being a straight shooter about the needed vs recommended repairs. The price for my older Sorento services were very reasonable. Glad to have honest ppl in my local Kia dealer.

Was the best time I’ve had in a dealership. Felt like home, no pressure at all. Was super easy to test drive cars, to talk to sales, finance, etc. Everyone was straightforward with pricing, what the car offered etc. No pressure at all. Facility was clean. Super happy with my sportage- thank you Jack and Everald!

I would recommend anyone here. Jack made sure I was satisfied from the time I arrived and left.

The customer service at this dealership has always been consistently excellent. Quincy was great.

Very knowledgeable and friendly. Bryan answered all of our questions and helped us complete the process smoothly.

II was ushered to a comfortable waiting room with coffee and snacks. The service advisor was courteous and the service was very prompt. They even offered to give me a ride, but I declined. I left in less than 2 hours with my car running very well. Overall, I am very satisfied.

The service department was very professional. Services were completed in a timely manner considering it was a very busy day. My car was returned spotlessly clean and COVID appropriate safety practices were used.

Theyre always really nice and they will actually tell you what needs to be done versus what can wait, and that type of honesty is rare when you take your car in for service.

Every time I come to the service center there is ALWAYS an issue. One time they blamed me and said I “must have put water in my washer fluid.” Another time they broke my antenna in the car wash at the dealership and couldn’t fix it for 2 months. Lastly they said I didn’t book correctly and couldn’t service my car until late June. On top of all the issues this place is never nice or helpful. I’m finished bringing my car here even though it’s very convenient.

My experience at Ed Voyles Kia ofSmyrna was phenomenal! The staff was great and my car salesman went the extra mile to make sure I was satisfied! Thank you again!

Be sure to look at the other KIA dealers. They were 10K over the other KIA dealers with less specs on their Telluride. Just create one online and send elsewhere.

Excellent customer service from office and Shop folk, alike. Super welcoming and efficient

Very professional, quick to service my Kia, but did you know that jiffy lubes wanted 99.99 for a synthetic oil change?I left Kia and they rotated tires checked fluids changed my oil for 67.00. PEOPLE, Jiffy lube is not a cheap alternative.

I love this location! I bought my first brand new car here which a 2020 Optima and I am in love. The customer service is superior.Getting my car serviced here is also very quick and they really listen to all of my needs and take care of what I need taken care of.

I worked with Bryan at Ed Voyles Kia when purchasing my new 2021 Kia Rio . As soon as I stepped into the dealership the staff made me feel at ease and welcomed . Bryan was super easy to work with, he listened to what I wanted and helped me find the right car within my budget . The team there made the process super easy and quick !!! Thanks again !!!

We arrived at the dealer and where greeted by Jack, we already knew what car we where interested in. So it was a pretty straight forward sale. Jack was great, we are very happy with our New 2021 Kia Forte GT.

Bryan Wright did an excellent job. He went above and beyond and gave me a phenomenal customer service experience. I am pleased to refer him to all my associates.

I had the BEST experience with the product specialist Bryan!!! He was amazing from the moment I stepped out of my Uber 😭 He understood all of my wants and safety requests and made sure I found and RODE OFF my dream car, a 2021 at that!!! I am so appreciative for this experience and recommends this dealership and specifically Bryan Wright!!! I couldn’t be more excited, still, even as I’m writing my review!! Thank you again!!

First time new car buyer, and the experience couldnt have been any easier or more pleasant. Bryan took great care of us. Couldnt offer a higher recommendation!

DeQuincy is on point! He got me excellent deals on this service plus informed me of what I needed coming up and set me up with the best possible deals at the time on the necessary services. Also very knowledgeable and friendly

I had a really great experience. I am completely satisfied and will be back. Thank you to Quincy my service representative, the receptionists, and Wesley the car porter. Also I appreciate the relationship that the dealership has with Enterprise which allowed no disruptions in my schedule as I navigated in a busy city and made it easy for me to get my repairs seamlessly. Thank you again!

Got routine maintenance on my stinger. Went fine, fair price, and they were able to replace the recalled fuse box without waiting for a new part to come in. The wash was a nice touch too.

I had the best experience at this Kia location, unlike the bad experience at Lithia Springs during the airbag recall.The service was very fast, the staff all showed coutesy an professionalism, an I would recommend this location to anyone.I will be returning to this location for all future Service

The salesmen and financing office were amazing! They helped me stay in my payment range and weren’t pushy about anything! It was all relaxing and even quick! I am very pleased with my car and my experience here.

This was my first experience with Ed Voyles Kia in Marietta, Georgia at the parts department. The staff was courteous, pleasant and professional.The parts manager (Brad) went out of his way to locate and order a part I needed that is seldomly sold and had it within 36 hours! KUDOS! AA+

I usually have a good experience here, but today, not so much.I took my car in for an oil change and tire rotation, which turned out great, but there were a few things that popped up during multi point inspection.I was told that my break light was out and it needed to be replaced. I was also advised it would be $40 to replace ONE break light. I asked the service advisor why it cost so much, he proceeded to tell me that it was due to labor. I felt the price was a bit high, but I wanted to be safe, so I paid for it.I called another Kia dealership close to my home, they told me that they dont charge to replace break lights and they would inspect the light for free.I feel like I got ripped off.

WORST KIA EVER !!! Go somewhere else they play like they have good customer service until you leave their lot then it all goes downhill from there! They DO NOT CARE! Or maybe it’s all Ed Voyles dealerships!

Stay clear of this dealership, they are very unprofessional will sell you anything to get commission. Purchased a car from them back in January and the car has been giving me problems from day 3 just to find out the car has been under recall for bad motors no one ever elected to tell me the details of the car had to do my own research to find out the car is a bad car.. General manager NEVERS returns calls not does he seen to be entuned with selling cars, he is more concerned about who gets traded to either NFL or NBA teams.. stay clear and DO NOT GOT TO THIS DEALERSHIP there is several competitors around that are who will decently sell you a reliable car!

I had a great experience with brittany moorer at ed voyles kia. although negotiations with her management were not as pleasant, brittany provided a great experience and i love my new car.

Scott was very helpful. He explained everything to me. Scott made sure I got the service I needed to keep my car running smoothly. Also, my interaction with other employees were very friendly as well. I enjoyed my visit.

Had a great salesman. Stephen. But had a big paperwork issue that we caught after leaving the dealership. I had to call to get it fixed. Required us to go back to the dealer. Its a one hour drive each way. We got no apology for the mistake, no attempt to smooth it over. We buy/lease on average one new car every 2 years and will probably not be back to this dealership.Emailed the dealer that replied asking for more info. Never heard back. Guess they didnt care that much

Great job servicing my Niro!